Two day ago I called the Les Schwab in Cheney, WA to order two rear tires for my Tesla Model X. Charlotte helped me over the phone, and she was quite helpful and friendly. I went this morning to have the tires put on, and when I stated that I was disappointed with the wear of my current tires, Noah explained that they carried a Hankook that is a much better EV tire, and even comes already siped. He ran out to my car to get the tires sizes (on Tesla Model X the front tires are smaller than the rear tires). He gave me the full price for the set of four. I ordered them. At no time did I feel I was being high pressured, or even pressured at all. Kudos to Noah and Charlotte. read more

Always most helpful, polite and courteous. Nobody beats their customer service. They got me in and out lightening fast ! read more

Les Schwab Tire Center - The front of the business. - Tires Near Me - Cheney, Washington

These guys are the bomb! I rolled in at 5:04 pm on a Monday in a hailstorm with a low pressure warning. No appointment (obviously). Total professionals from front desk check-in to back on the road in 45 minutes! Thanks Aidan! I watched Aidan (didn't know his name then) through the window in the waiting area briskly Jack up my car on this slick lift thing (technical term), pull the tire chalk it (to be sure it was put back on for balance I guess?). Next thing I know he's pulling the tire off the rim. Oh oh something is up! Then the tire is back on and at NO charge I am back on the road (after removing a screw and plugging the hole) at 5:45. Thank you Aidan and thank you Les Schwab! You are awesome! read more

Went in to get an alignment. They told me it would be no problem to get me in that morning. Left me waiting in the lobby for 5.5 hours. Came out and told me I needed an alignment, as if that wasn't what I had come in for in the first place. I asked them to go ahead and do it, and they decided they didn't have time after all. After 5.5 hours. At the same time they told me I needed my brakes replaced and they need to order parts, they would call me when the parts were in. Over a week later I called them to see if the parts ever came. They put me on hold for 10 minutes and then sent me to voicemail. I left a message asking about the parts again. They never called back. I don't know what has happened to this location, they used to be good. read more

My go to tire store in the pacific north west. Now that Les Schwab accepts reservations, you no longer have to spend hours waiting for your snow tires to be changed. Book a time, drop off car and within the hour it will be ready for you. This chain of tire stores is the most efficient in North America. Most of the time the employees run everywhere. There are no slackers here. There is always free popcorn and coffee in the waiting room. Their new tires always come with free services so once you have bought new tires from Les Schwab you don't have to worry about them again. Their prices are competitive but usually a little higher than other tire stores. I just wish there were more Les Schwab tire centers in other parts of the country. read more

Les Schwab Tire Center - Wheels and tires. - Tires Near Me - Cheney, Washington

Great people, great small town service. We've gone here for years and trust them very much.

I've been here a few times (during COVID and before COVID). Before COVID, it was easy to just hang out in the lobby area and wait for my car to have its tires changed (usually a seasonal change over). But, during COVID times, I decided not to hang around and wait for the car to have the tires changed. I did book an appointment, which Les Schwab now does! Yay! When I arrived this last time, I went in (masked) and left them my keys and then headed out up the hill for a brisk walk out toward the EWU campus. Best not to hang around the lobby nowadays (or at least during COVID). Even though I did have an appointment, it did take a little longer than usual in getting my tires switched over. (My snow tires are mounted, so basically it is like changing a tire x 4.) It's a pretty busy store, so I recommend always getting an appointment for a seasonal change over. Although they are usually pretty good about being fast even if you don't have an appointment. Hopefully, in the future, I can be here and either stay in the lobby or walk to coffee somewhere and not have to worry about COVID! read more

Showed up asking for a tire to be replaced as one had the rubber bubbling from a car accident i was in. They then upsold me and convinced me to also get another tire done as it apparently had worn treading, i agreed then they only replaced the tire that had worn treading and charged me for both tires and allowed me to drive off the lot with a bubbled tire that could've popped at any moment. the next week when i came back for a separate service request they noted the bubble and tried to quote me for a whole new tire. When I noticed they hadn't replaced my tire the previous week i was livid and demanded they put on a new one ASAP, when I mentioned to the working manager at the time that I had been driving on the freeway at speeds of 65+ and asked if he would have paid for damages to my car if it popped he was simply silent and had no response. Local shop that tries to take advantage of college kids, beware! read more

Les Schwab Tire Center - Bubbling on my tire that they told me was replaced but wasn't and charged me for. - Tires Near Me - Cheney, Washington

They filled my spare with air, fixed the hole in my studded tire (free of charge), and helped me put on the fixed tire in the parking lot when they saw me trying to do it myself. Plus they had popcorn and coffee as I waited inside. Great service!! read more

Cheney Les Schwab was able to do my oil change and it was quick! They are really reliable and I recommend this place!

We had an emergency tire problem while we were traveling and exhausted, and though they were super busy and we did not have an appointment, they worked us in quickly and took care of everything. Thank you so much read more

When Les Schwab is looking for training centers for new staff, or looking for the prodigal child of Les Schwab, you will find it in Cheney! Sparky has done a WONDERFUL job in the few years he has been managing this location. Truth be told, I went to another Les Schwab location for years because of a few issues we had at the Cheney location... When Sparky moved into town, he came into my business, introduced himself, was very professional. I explained my experience thus far... He asked to give him and his staff a shot... and that was a few years ago! I am there often with a fleet of vehicles, trucks, trailers, boat, etc... His staff are very well trained, very prompt, very courtious, and are all amazing. I hope this location gets the credit that is due... We won't go anywhere else! read more

I use to come here all the time for alignments and tire rotations and I was always treated really well. However this last time I was there the front person was extremely rude and seemed so annoyed anytime I asked him a question. I did not feel welcomed at all and I will mostly likely find another place to go to next time I need an alignment. read more

Here is my Les Schwab story I had a tire blow i was almost to work. My car stuck in parking lot next to work down the street from Les Schwab. My credit is so so i didnt really think i would get credit but applied anyway. I was pre approved but now how to get my car there on 3 tires? I called I spoke with an amazing young man at the Cheney Wa store he set up for someone to come get my blown tire, go back put new tore on rim then return tire put back on car i go down and get the other three tires on. I am so grateful for the service I received at Les Schwab Cheney you guys went above and beyond to help me thank you. That is my Les Schwab story folks. read more

Great customer service! My son's car kept getting a flat. The crew was quick to check it out and found a small bead leak. They fixed it and we were on our way. read more

Les Schwab Tire Center - Wifi speed - Tires Near Me - Cheney, Washington

Everyone was polite, kind, and helpful. Prior to coming into Les Schwab I decided to call them first because I needed to get a pair of new all season tires. I had the opportunity to talk to Sparky, he was very knowledgeable and provided premium customer service. read more

I stopped in to this Les Schwab due to a problem with my tire. The front counter representative was thorough and quick to get my car in for a free diagnosis. After a few minutes they discovered the problem with my tire and patched it for free. I truly feel confident with the consistency between all the les schwab stores that I have visited throughout Oregon/Washington/ california and will continue to be a loyal customer. They truly go above and beyond what other companies offer and i always feel like i am getting treated fairly. Their approach to customer service is clever and truly works. They have built my trust and i will continue to come back. read more

The crew at Les Schwab in Cheney really went above and beyond for me. My tire popped on I-90 20+ minutes away from Cheney and I called roadside assistance through my insurance company to get a tow. (BIG hole in the sidewall of the tire, and my van has sealant and a pump instead of a spare.) After about 1.5 hours of sitting on the side of the road, they informed me they didn't actually have a tow truck coming. I called Les Schwab less than a hour before they closed an explained the situation. That is an impossible request to get done in less than an hour, but they stayed open late to help me out. They immediately sent their mobile truck out, he replaced my rear tire (took it off my wheel and put another one on) right there on the side of the road, and then followed me into the store where I got the others replaced. They were waiting for me when I got there, and put three men on it, even though it was after hours. From the time I called them, to the time they had me on the road again with all new tires (which I needed, they didn't oversell me), was less than an hour an a half and they were safe and professional the entire time. read more

Sparky and Ryan and the rest of the Cheney team don't wear capes but they sure are Superheroes in our book. We blew a tire on on our travel trailer on I-90 on our way to Idaho. Called this Les Schwab store and Sparky stayed on the phone with us to try and get an exact location so he could make sure the repair truck he sent would get on the freeway at the right on-ramp. Ryan arrived and, working on the traffic side of the trailer, had our tire changed in about 15 minutes. He then had us follow him into Cheney to get the tire replaced. Sparky looked at the other 3 tires and told us they'd probably get us to Idaho and back home in Puyallup - no hard sell at all, my choice. I chose to get all tires replaced. Without getting into the details of the deal he gave us I couldn't have been happier!!! The way we were treated by Sparky, Ryan, and the rest of the team that day could be a lesson for any company in customer service. We are forever grateful to this crew. Thank you! The Peterson's from South Hill Puyallup read more

I had a master brake cylindar installed for a friend it wasn't even a new part like they said they would use. You know if your gonna cheat me least paint the stupid thing a fresh coat of paint. Had my work done elsewhere and by the way you lost out a lot of other work needed done. And stop marking up your pricing on parts it's pathetic. Robbing the customers. read more

Very busy store and everyone that I came in contact with was very friendly and helpful. I had a blown tire which was not reparable and I was going to need 4 tires before winter anyways. Sparky was great at explaining my options and explaining everything concisely. Nice having Les Schwab stores all over the Northwest in case something happens read more

fast and friendly. The popcorn is always full and coffee hot. Love pulling up and having someone run to my car. Never had a problem and bought tons of tires from this store. read more

Had a severe vibration issue on my truck on I-90 about 10 miles West of the Cheney, WA exit. I went to the Cheney Les Schwab and they discovered that the right rear tire was failing. I couldn't find the receipt, but through their system they found that the tires had been recalled. They replaced all the tires free of charge. Huge kudos to Les Schwab and all the friendly help I received at the Cheney store. read more

I'm one of those young girls who doesn't know anything about cars, but grew up in Cheney always bringing my vehicles here and I love the guys and girls here! Always get me in and out quickly and cheaply as hard as that is to believe! Not to mention super friendly people working here! Love love love this location and that they do oil changes too!!!! Not a lot of les Schwabs do that! read more

I bought for $1,100 a set of tires, which are suppose to be rotated. They would not schedule an appointment for rotation. Told to come in for rotation, it would take an hour. Drove 12 miles for rotation then told I have to wait 5 hours. It only takes 10 minutes for a rotation. Not going back! read more

The service was absolutely fantastic. Very dedicated to helping you out and giving you the best service possible. They were truly life savers. Stayed after closing to make sure everyone was taking care of. I would've been stranded if it weren't for help. I would also specially thank Kyle for his help and generosity. This is the kind of service one would be lucky to receive from anywhere. A+ class and quality. Everyone was nice and helpful. Thank you Les Schwab for you help today. read more

I had to bring my car in to have the snow tires removed and my other ones put back on. I recieved a phone call from Verle, a mechanic here. He informed me that he could not put my tires back on because the tread was completely smooth - I was miffed that I hadn't been told this when they took my tires off. I was treated with a pretty condescending attitude by Verle when I went down to observe the problem with the tires. He couldn't quite understand why I wanted proof that my tires weren't good. I went back inside to talk about new tires and was assisted by Josh who had GREAT customer service. He assured me that everything would be fine and he handled the situation well - he could tell I was frustrated and worked with me to get the best deal. read more

Sparky greeted us as though we were friends! We had a screw in our tire that did not seem to be losing any air but were afraid to pull it out for fear of springing a big leak. Instead of making us wait he took some soap out to check for leaks and pulled the screw out. We got lucky... no leak! These guys are the best! They really seem to enjoy helping people. read more

Always have had good experiences with Les Schwab. But don't call a customer to say the car is ready, when you haven't finished, then get distracted and make the customer wait for several additional hours. read more

The staff went well out of there way to help us. They stayed over time to fix our Sprinter van's trailer hitch and to check our battery because the indicator light was on. It turns out the generator was broke and they fixed the trailer hitch and checked the battery for free. We were astounded by their thoughtfulness. It is extremely comforting to know there are good people such as these folks who help old retired travelers passing through their town of Chaney. All our thanks and best wishes to these folks who are a credit to the human race. Marlene and Wally read more

Sparkey the manager always greets you with a smile and does everything in his power to get you the best price for the tires on your vehicle. Always honest and dependable, GREAT SERVICE ! Wouldn't go anywhere else !! read more

Always have had good service. Polite, friendly, and everything explained clearly. Have found them to honest in their evaluation of problems, and easily pro-rate items that fail to meet standard without question. read more

Logan is the man. Period. He bent over backwards and went out of his way to help us when he absolutely didn't have to. I 100% recommend this tire store. read more