This isn't the most convenient auto parts store for me, otherwise we'd probably go here more. The…read morecrew is always friendly and they seem eager to help out, no matter your skill level. They aren't the cheapest parts house around but they do Cary most everything you need. If they don't have it, they can generally get it quickly.

Very clean and arranged store, isles are marked with content so not walking all over wondering…read morewhere stuff is at. Someone came out to help me quickly and was very helpful and knowledgeable about the products. Overall a good experience.

So after being denied a return without a receipt by a different Napa location, I came to this one…read moreand Allie has made a few phone calls to different stores gathered all the receipts and helped me return all of my unused goods, oh and she was polite the whole time! Great work! Thanks!

The gentleman at this particular Napa were awesome I had a totally dead Optima battery and when I…read moretried to get O'Reillys to charge it they said after putting it on their charger it would not take, but when I took it to Napa they said the machine they had was unbelievableand they were not lying my Optima battery was revived saving me $250 thanks guys you have my business even though you're a drive from my home

Got some parts from Amazon and surprise surprise, they were the wrong ones. Did not have time for…read morethem to send the right correct ones, so checked this store. Had what I needed, in stock, not 3 day delivery! Yay. Employees were all friendly. Next time I have a car issue I am checking here first.

I bought a battery for my car with a five year warranty. It failed the next year…read more I got a free replacement, but it also failed in a year. No warranty. Please don't buy garbage from this company.

Always a helpful group of guys. I needed to find that one odd fuse for the dash lights. They were…read moreable to set me right up at 5 minutes till closing time. Real lifesavers.

This is a "Napa Paint and Supply," (right now Yelp calls it "Napa Auto Parts") so they have, you…read moreguessed it, paint... for cars (and paint related stuff). The place was a bit busy, even with three employees buzzing around. Seems like they had their hands full. Had to wait a few minutes for service. But, they were all super nice and helpful.

So easy! We needed a headlight bulb for our car, and as they say, always buy two because if one…read moregoes out, then the other one will go out soon. Our purchase was made online, and it was ready to be picked up within 30 minutes! Plus, I think that the day after Thanksgiving must have been a sale day because the same bulb was much more expensive at nearby competing stores. There isn't currently a designated pickup parking slot, but if you pull up to the front door and give them a call (use the telephone number from the email that they sent letting you know that the item is ready), they'll be out shortly with your order. At least that is how it worked out for us. The person bringing the item to our trunk was masked. Very convenient and so easy.

Who would have thought that there would be Black Friday deals here…read more I needed a new headlight for my SUV and so I went online to find one. Lo and behold, Napa had exactly what I needed with a $10 savings for Black Friday. I guess you do luck out once in a while. Curbside pick-up was available and so, at about 7:30 a.m., I ordered the bulbs and requested curbside pickup. Just before the store was scheduled to open, at 8:00 a.m., I received an email saying that my order was ready to pick up. When we arrived in the parking lot, I called them, told them I had arrived and within 2-3 minutes we had the package in the back of the SUV and we were able to head back home. This is another store that has made it extremely easy to buy stuff during COVID-19 time. THANKS!

I had just been to another shop it town who were not friendly or helpful, so I left and went to…read moreNapa. Immediately walking in, 2 gentlemen greeted me and asked to help me find what I needed. What I needed wasn't on the shelf, so Tyson took the extra minute to find it in the back. The other gentleman was nice and helpful too. I got exactly what I needed, a couple of questions answered and wished a great day. Thank you Tyson, and the other man. The smallest amount of normal kindness goes a long way.

Always great customer service. Purchased a NAPA Legend battery Jan of 2016, and it turned out to be…read morea lemon that had a bad cell. The young counter fella walked over to the battery rack, pulled down a new one, and told me to have a nice day. That, my friends, is the definition of customer service. No prorated discount on a new battery purchase, just good ol' fashioned home town care. Awesome job, Cheney NAPA...

Needed windshield wipers. I picked out the wrong ones for my vehicle. One of the guys behind the…read morecounter told me I needed to go get different ones. I went back and found the correct ones and stood in line again. Once I got up to the counter with Raj, (very welcoming person) my experience was so much better! I paid for the wipers and he went out to my truck and installed them for me. I tried to give him a tip, but he refused! So many places put the tip jar out and you're expected to tip. This was one service I really thought deserved a tip for going above and beyond! I tried several times to give him the money, which was barely enough to cover a coffee at Starbucks, but he just wouldn't have it. Truely a genuinely kind person who enjoys working with people! Happy Holidays Raj!

Went in today to purchase items to do an oil change. Had all the items needed except a filter which…read moreneeds to be obtained from the counter personnel. There were 2 people behind the counter and a few others walking around trying to look busy. The individuals behind the counter were both on the phone and never once acknowledged me or attempted to call for help from any of the other employees. After approximately 10 mins standing waiting for someone to check me out I left. Another individual had been waiting also and I noticed he walked out behind me empty handed. Been a customer here for many years but sorry to say no longer. I'll go somewhere else to purchase all my automotive needs.

It's an auto parts store, not much else to say, the staff is friendly and I always call and make…read moresure the parts I want are in stock only cause sometimes it's not and they can usually have the parts the same day if you call early enough otherwise the next day and I love the 10% off cause I'm a AAA member

They don't know what they're talking about I guess! Sold me a bolt they told me WOULD work for my…read moreolder car, turns out it doesn't fit!!! What a surprise! Wasted $30 on this useless bolt, then I called to make sure I could return the bolt without the box, that I didn't have anymore , which the guy on the phone said YES. Drove 25 minutes back to this store to return it, like they said I could, and they wouldn't take it. Said "we would never say that" WELL GUESS WHAT? YOU DID. Not sure if you need to retrain your staff on what your policies are or just need some new competent employees. But thanks for wasting my time and money you're great!

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

I tried giving them the benefit of the doubt after an inicial good impression. Believe the reviews…read more Customer service is very forced and feels bare minimum if that at all. When getting quoted for a job they did not come look at the car and the new part I wanted to install so I either thought they were confident they know what they're doing/talking about, but no. They assumed it was a part different than discussed and didn't realize it would require more work than replacing the original part. They then asked for more time mid job and an increase in the job's cost (from what I originally agrred and signed for. I returned at a later date to ask how much it would be to finish and they said since the bumper has to come off, it would take around 2 hours of labor, so the cost would be $300. The original tech had told me he had everything routed for me to finish wiring "without" taking the bumper off. So either it takes them a ridiculous amount of time to take a bumper off I could do in much less than an hour, or they're lying about things and can't keep their stories straight. No wonder I've walked in while they argued on the phone with someone.