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    Pacific Advisors

    5.0 (1 review)
    Closed • 9:00 am - 4:00 pm

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    11 years ago

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    Freeway Insurance - Store photo

    Freeway Insurance

    (27 reviews)

    Raymond the so called "supervisor" was completely unacceptable rude in patient and lack of of…read moreprofessionalism worst customer serve he was too busy trying to prove a point but he wouldn't answer any questions I had nor was he listening to my need he had me on the phone for over 20 minutes waiting for me to hang up I'm sure he don't want me to review him in the after call rating but hello of course I was gonna wait till u hung up so I can apply that revie u kidding I'm not stupid you are so inconvenient I had to charge insurance not even cause of the situation with my insurance but because of Raymond's disrespectful personality I will keep calling this Monday and as long as I have to until I speak to a different supervisor to file a complaint welcome to life buddy u don't get to people like crap And get away with it. You will hear from ur manager's

    My insurance was up for renewal with Bridger Insurance who was charging me roughly $700 total split…read moreat the beginning of this month and at the end of this month, which is why I wanted to make the switch because it's a renewal and I should not have to put a down payment again. I already had an issue last year with freeway insurance when I was charged $1,000 for insurance and a broker fee I was never told about. I spoke with Yvette Acosta this time who said she can rewrite my policy and it would be cheaper. I was charged roughly "$500 for the month". As I was signing the documents and reviewing them I seen another charge at the end of this month for roughly 300, which is more than my old policy to continue it. That's a total of 900 to start it. I asked to call back and I looked into it further and saw that the new policy was more expensive. What they did was ask for AN EVEN HIGHER DOWNPAYMENT to make my monthly payments look cheaper. I called back and to my surprise she was in "meetings constantly" after taking my initial $500 payment. After multiple attempts to speak with her I finally got through and confronted her about it. I was told that the payment was $500 this month of May. She was never transparent/clear that I was going to be charged an additional payment of $300 at the end of May. She was rude and told me she did not know where "my math came from". She added everything up herself and saw that this new policy was indeed more expensive than my old one. I asked for my $500 back which they submitted a claim but now can take up to two weeks. Don't come here! Not worth the hassle. I wasted 4 hours of my day.

    Pacific Advisors - financialadvising - Updated October 2026

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