Best customer service. The staff is wonderful ,especially Lorena She is very knowledgeable, , and has great bed side manners. What I like about this insurance office , they don't charge brokers fees Like other insurance offices. read more

No nonsense, very helpful. Lorena got me in and out of there in 10 minutes tops. Part of the headache of doing anything these days is the wait, whether its in lines or for your number to be called. Then the forms, all the forms. Not here. If you need insurance and youre on lunch break, this is the place for you. read more

Lorena is great. Auto, home, umbrella, she does it all. Gonna do my business next. Definitely call her!

Lorena's the best. Highly recommend. Best combination of price and service around. Very professional.

I have been coming here for years. They always get me the best rates and customer service is second to none. Save me money and service with a smile. What more can you ask for? read more

Anybody can sell insurance with a smile, but when you're in an accident or your home is damaged ESI will be there for you. You can just walk in and ask questions easily. They know your name and greet you immediately. read more

Great place awesome people. Great low rates. Outstanding customer service. You won't find better insurance service providers then this place. read more

I've been with them for over 20 years and they are always quick and professional when I have questions about my car insurance.

I have been working with Lorena at ESI insurance for quite sometime now and I have never had a negative experience. Everyone at the office is extremely responsive and easily accessible. I always call Lorena for all of my insurance questions and needs. read more

Could not be happier. I was getting over charged for less coverage from my insurance company. Lorena helped me understand my policy and gave me great options. I had to wait for my renewal period. Called and they really took care of me Thank you read more

Lorena from ESI was great to work with. She explained my policies and made the changes I needed easy. Was thinking The process was going to be a hassle. No problems at all. Great experience. read more

I have been a faithful customer of ESI Insurance for well over 20 years. They have seen ne and my family through thick and thin. They are always willing to help and go the extra mile when needed. I would highly recommend this agency to anyone who asks. Mercury insurance is excellent and although may be a little more expensive; I can say ESI insurance agency makes it a little easier to swallow. With excellent customer service. Thank you ESI for always being there for me and my family!! read more

3 months ago I was shopping to lower my auto insurance premium. Contacted ESI. Lorena assisted me with my quote over the phone. She was able to lower my premium by $800 per year for the exact coverage I had with state farm. Made the switch immediately. Took care of everything over the phone and email. Great service. read more

I have been with ESI for over 25+ year and they are great. Very professional, helpful and great rate. I really appreciate your customer service. Thank you Lorena and your amazing staff. read more

Worst place ever,will never refer anyone to them. My husband sure will take the time to report Jim Rees to the department of insurance

I looked at about 3 other insurance brokers before my friend Hector referred me to Lorena. No buts about it .. best insurance rates hands down she was really informative and accommodating to what I needed.. saved me tons of money. Love my mercury insurance I brought my mother in law back here and she got hooked up as well.. Very professional and attending... would definitely recommend them! read more

My husband and I both used ESI for car insurance and just recently bought a house, so we bundled that into our insurance policy, as well. The transition was so easy and our rates got even better! read more

I have been with ESI Insurance Agency for over 20 years and I can say that they deliver on quality of service. The staff are considerate of their clients needs and work hard to accommodate them. I highly recommend them for your total insurance needs. read more

Working with Lorena and Jasmine is always amazing! They respond to emails promptly and always have an answer for me. I work for a mortgage company and without a doubt, I always request my quotes through them. I even have my own home insurance with them. Thank you ladies for always taking care of me!! read more

ive been a client here for years, everyone who works there is always more than willing to help and answer any questions i may have. i highly recommend this agency, besides the excellent staff the rates are great & reasonable. very satisfied client :) read more

Jim and Lorena are two of the best in the business! They work hard for their customers and I really appreciate that in an agency. Some just send you to some 800 number where you are soon forgotten about. Not here though! read more

This agency has been very helpful, my family has been insured with them for several years. They've always been super prompt answering my questions and addressing my needs quickly. Very professional team, and I would highly recommend! read more

We have been members of ESI over 15 years. During that time we had three teenage drivers. We've added vehicles to our policy and removed vehicles after they were sold. The staff at ESI has always been very responsive to all our needs. I highly recommend. read more

I'm Very happy with choosing ESI insurance! Lorena and the team are amazing! Highly recommended! They are quick to respond and assist! Attention to detail and Amazing customer service! Don't wait make the move now! Well worth it! read more

This is a well organized and professional office . Adrina and Lorena are a perfect team! They both are very professional and know what there doing. I have my company trucks insured through them and whenever I need anything or have the simplest question they are there to help . Easy to talk to and very competitive with there pricing. They've helped me save hundreds every year. I am very happy with them and they will have my business for as long as im in business. I will continue recommending them to the whole world . read more

This place has really tanked in the last couple years. Have a question? Think you can call and talk to someone during working hours? Think again. Every time you call, a machine gives you 5 options and 0/5 give you a live person. Your only option is to leave a message and hope they return your call. Well, they returned my week of messages... and I didn't hear my phone, missed their call and guess what? I had to leave several messages before I FINALLY received a call back, today... and it's a holiday. I asked for a simple quote on comp and collision... oh, by the way, I have an existing policy with them for liability only for YEARS. She told me she can't give me a quote, because it's a holiday. Yep, an insurance broker can't provide a quote. She said she'll call back Monday.... I just wanted a number, that was it. Screw this place. I'm taking my 4+ years of patronage to someone that will actually pick up the phone and help me. 11/21/2016: In response to Jim's message below, my original comment was posted was 12/31, not 12/25, and if you actually read my complaint, I did speak with an agent on 12/31... she just wouldn't give me a quote since 12/31 is a holiday. BUT she did answer the phone and was working... just not giving quotes. That was the upsetting thing for me, if you take a minute to thoroughly read my comment. Secondly, you may want to consider the accuracy of the notes on your system. I am very good about keeping my voicemail box clear ( I consider it responsible parenting), its never full, so I KNOW that's not true. I think maybe it could have been the wrong number, but I called and left my number many times. It's kind of sad that gone are the days of 'the customer is always right', a simple apology would have sufficed. read more

I have been a customer here for 15 years. Their rates are very competitive, and the staff is fantastic!

This place is my current auto insurance company and they are the best. I drive a corevette and after all the discounts, I only pay 100 bucks a month. The staff helped me receive every discount possible ranging from college graduate discount to the good driver discount. Everybody there is really helpful and now my whole family is a part of the ESI team. Definitely would recommend to my fellow peers. read more

Could improve with the way they talk to customers. Spoke to jasmine and she had a monotone voice when I was given an estimate she said "do you want it or not " I said what her problem was and she said she has other calls ? Like if I'm not a valued customer ? when I asked to speak to the manager she said I could hold and I had to hang up and call again just to speak to Lorraine another moron! Hope you guys have better luck :) read more

Lorena was so helpful working with our family to make adjustments in our insurance. She was very professional and helped our family save money. Thank you Lorena. read more