Raymond the so called "supervisor" was completely unacceptable rude in patient and lack of of professionalism worst customer serve he was too busy trying to prove a point but he wouldn't answer any questions I had nor was he listening to my need he had me on the phone for over 20 minutes waiting for me to hang up I'm sure he don't want me to review him in the after call rating but hello of course I was gonna wait till u hung up so I can apply that revie u kidding I'm not stupid you are so inconvenient I had to charge insurance not even cause of the situation with my insurance but because of Raymond's disrespectful personality I will keep calling this Monday and as long as I have to until I speak to a different supervisor to file a complaint welcome to life buddy u don't get to people like crap And get away with it. You will hear from ur manager's read more

My insurance was up for renewal with Bridger Insurance who was charging me roughly $700 total split at the beginning of this month and at the end of this month, which is why I wanted to make the switch because it's a renewal and I should not have to put a down payment again. I already had an issue last year with freeway insurance when I was charged $1,000 for insurance and a broker fee I was never told about. I spoke with Yvette Acosta this time who said she can rewrite my policy and it would be cheaper. I was charged roughly "$500 for the month". As I was signing the documents and reviewing them I seen another charge at the end of this month for roughly 300, which is more than my old policy to continue it. That's a total of 900 to start it. I asked to call back and I looked into it further and saw that the new policy was more expensive. What they did was ask for AN EVEN HIGHER DOWNPAYMENT to make my monthly payments look cheaper. I called back and to my surprise she was in "meetings constantly" after taking my initial $500 payment. After multiple attempts to speak with her I finally got through and confronted her about it. I was told that the payment was $500 this month of May. She was never transparent/clear that I was going to be charged an additional payment of $300 at the end of May. She was rude and told me she did not know where "my math came from". She added everything up herself and saw that this new policy was indeed more expensive than my old one. I asked for my $500 back which they submitted a claim but now can take up to two weeks. Don't come here! Not worth the hassle. I wasted 4 hours of my day. read more

Nancy at the Montclair office is amazing! During the call she provided me with all the correct information and she has a great personality! Thank you Nancy! read more

Horrible experience. I purchased insurance at the beginning of may and the agent at freeway explained to me and my family that we were going to be charged roughly $642. We could either pay it upfront or in two installments. I went ahead and paid the full $642. Later in may I was being charged an additional $382 by the insurance company. The agent never mentioned that they were going to charge us a $250 broker fee. So I basically paid roughly over a $1,000 in the first month. She was not transparent about the entire cost. I filled a complaint and nothing was done. Don't waste your time coming here. They are scammers. I have a clean record: no tickets,DUIs, etc. They do not value their customers and charge outrageous prices and aren't upfront about broker fees or anything else. Go somewhere else! I will be canceling with them and will be looking somewhere else. read more

Deanna assisted me with my renewal. Did a great job. Highly recommend the Montclair location. Everyone was very professional.

Best price my agent jeanette yepez saved me 700 yearly . Jeanette very profesional, nice and educated me on the insurance I got .. I definitely recommend to stop by and see jeanette for a quote . Im so happy i made the change . read more

Thank you Luis for your help, customer service was great! I would recommend anyone to go to you for any insurance needs, thanks!

Luis is one of the best when it came to helping me. He was very helpful and gave me answers to a lot of my questions. Thank you so much!

Jeanette did such an amazing job helping us out. She is excellent at what she does. She offered us elite service and a great affordable quote. Easy process. I will definitely recommend Jeanette. read more

All I want to tell people is that free way insurance is running a Scam they tell you you don't need drivers license but you do need to put down a bigger down payment and then a couple of months after when the insurance because freeway insurance is just a broker on the real insurance tells you you need to provide a drivers license or your Premium is gonna go up 400 more and if you don't pay that they're going to cancel your policy I tried calling Freeway insurance and all they did was give me the runaround LUIS DIAS DID MY Policy and Light in my face when I told him many times was I going to need a driver License he said no only a bigger down payment I wonder how many more scams they're running over there I called the freeway insurance customer service and all I could get was the run around talking about their my last point of contact ridiculous I doubt Antonio last name was freeway read more

Faisha was very helpful and patient with me today! Definitely sign up with her and you'll receive lots of support.

Great rates great customer services love how they help you get a low rate and work with your car needs

Freeway insurance has by far, been one of the most reliable insurance providers I've dealt with. Their rates are way more reasonable compared to other popular providers, even for people without the cleanest driving records. On top of that their support team is very diligent, polite, easy to reach, and exude a level of professionalism and niceness that I truly appreciate. read more

Got me low cost auto insurance and helped me out. On top of her game. Got cheap rates and food service farena is great!

Thank you to Irene V. for getting my husband and I an excellent coverage cheaper than we found anywhere else. Best of all was being able to get this done online quickly and efficiently. With a low deductible and a great carrier. The process took less than 30 minutes, all insurance should come this easy. Would highly recommend Irene for anyone looking to get a policy. Thank you! read more

Fareaha Rasool was such a great help!!! Excelent customer service, She got me the best offer that was possible. I don't have such a good driving record but she was still able to offer me an amazing quote!! Thank you so much again!! read more

Fareaha was incredibly helpful in finding the right coverage and insurance for me and my needs. She clearly explained everything and gave great advice on what policy to go with. I'd definitely recommend working with Fareaha at Freeway! read more

I really want to thank Luis over at freeway insurance for getting me great rates and not have no wait more than 14 days like other insurance companies were doing to me. Overall a great experience with Luis and I'll definitely be referring my friends and family to him. read more

This insurance company is the worst. The guy Daniel Hernandez, took my money and I was never even able to use the insurance. He spelled my name wrong, even tho I pointed out before I paid $300 for my SR22 insurance. He told me he was gonna be able to edit it after I submitted the payment because he didn't wanna start over. He spelled my name wrong and put my address wrong. After I put in my payment, he tries to edit the information I pointed out before and he assured me he would be able to change it. All a sudden, he's not able to edit the information. He tells me he needs to get in contact with his manager to edit it and submit it to the dmv. Soo the next day I call the dmv, he still didn't put it in. Soo I show up to the dmv to get pay the fees to get my licenses back, because I already completed everything else I needed to do. I find out he had at least submitted it. But to my surprise the DMV WOULDNT EVEN ACCEPT IT BECAUSE HE DIDNT SPELL MY NAME RIGHT AND THE ADDRESS WASNT EVEN RIGHT. Sooo all because he basically sold me some fake insurance that did nothing for me and stole my $300. All because of his fake insurance, I was not able to get my car out the impound at Jan's towing, even tho I already installed the interlock device on the car at the tow yard, and completed the classes. Soo he ultimately made me lose my car to the tow truck and he prevented me from getting my licenses back. And would you believe this.... Freeway insurance collections is still hitting me up to pay the balance of this fake ass insurance that I was never able to use. It's crazy. Blows my mind how they can do that... and still harass people like they deserve my money, like they earned it for nothing or some shit. I don't know. And they already cancelled out my insurance policy like a week after I found out I wasn't able to use it and never received a refund. Just stupid telemarketers tryna to collect on money that ain't even theirs. It's crazy!!! read more

I would like to give a HUGE thank you to insurance agent Emeline Castillo for helping me! The struggle is real when you're trying to find a low car insurance rate. Well, thankfully, Emeline made it happen after about 20mins of my time. I was super satisfied because my driving record is not the best. Thank you, thank you, thank you! read more

I received the most amazing customer service today from Irene V. Not only was she super nice and informative but she answered all my questions. I recommend Freeway 100% and if possible, ask for Irene to assist. She is AMAZING!! read more

Janette was super nice and easy to work with and got me the best quote! Thank you for ur service !

I just got off the phone with Fareaha. I was shopping around for car insurance and then came Insurance Agent Fareaha who was very kind, respectful, helpful with helping me find a great deal. She worked with me and honored my wishes and we were able to get a deal. She sent me the paperwork via email and did electronic signing and so as I write this review, I'm perfectly insured. It was such an easy experience with topnotch customer service skills. The whole process lasted less than 30 minutes. Thank you very much, Freeway Insurance and thank you Fareaha. Looking forward to doing more business with you. read more

I shopped multiple insurance companies however I was getting very high rates with my driving record. I called freeway insurance and Emeline was able to offer the best deal, and the best service. I was able to save over 700 dollars for the whole year. I highly recommend calling them! read more

I was looking for something affordable and got auto insurance from here, very easy and quick thanks to Fareaha! They help you through the steps, and very satisfied. read more

Thanks to the incompetent work who never turned in a paper I literally came in to sign on my lunch and never bothered to update in the system because of you my policy was canceled and now have to restart the process all over again been on hold and shuffled around for the last hour and half. read more

This insurance company is great! They have incredible customer service and very patient with questions or anything you want to know. Especially the young ladies Irene Villalobos and Vanessa Hernández who helped me today. They where very professional and humble to help me with my insurance plan. I really suggest talking to them and asking them anything you need to know they will also work with your financial budget and find you the best prices and insurance policies. read more