Don't expect to ever talk to John. But you'll be sent to one of 15 other newbie agents who don't…read moreknow anything about insurance. None of them are friendly or helpful. They dropped me last month since I'm in a semi-fire zone(Glassell Park?) and didn't fight very hard to keep my business. Just said we're sending you to Foremost and your premium is now 3x what it was. Anyway, glad this all happened because I found a great agent with Bamboo insurance and the customer service is A+.

I left a message here almost 3 weeks ago and never received a call back. I reached out to at least…read more 5 other insurance companies and every business called me back except this office. I left a voicemail at this office based on their reviews but no response.

I was very pleased with the service I received. Very professional and friendly. They handled my…read morerequests in a timely manner.

The team is amazing! Both Carrie and Gina helped me navigate renewing my policy. It's not…read morecomplicated, I just needed extra help. Haha! So grateful to have the Kessler Alair Insurance team on my side.

I am so impressed at the induvial quality & care that agent Whitney Pool gave me. I am so sad when…read moreit comes to understand all the in's and Out 's of my personal auto insurance, However, Whitney went way out of her way to explain the hidden details of California law . She really made me feel like I was very wanted & that she WANTED to listen to me and explain- Trust me I am so much more than just pleased, I am amazed at her true wisdom and willingness to spend over 45 min with me! My Name is Marcus and I approve this message!!!

communication is lacking 7 years of bills paid each month…read moreit seems like they just sit back and count the money. I'm very disappointed in them. I'll never use Allstate again.

Thank you Gabby for assisting me in getting life insurance in place. Gabby you were never…read moreaggressive or pushy, super knowledgeable, friendly and throughly explained my options. I would highly recommend Gabby for any insurance policy needs. Very easy process and she came to me making it convenient and effortless. Thank you again Gabby, you're appreciated!

Ms. Gabriela Portugal and her Assistant Ms. Joyce Morris have consistently been giving me excellent…read morecustomer service. They are prompt in responding to any of my queries, conscientious and caring in trying to resolve my issues. I feel like I am in good hands with Ms. Portugal and Ms. Morris. Highly recommend!

Got a quote from Eduardo & Ricky helped me get locked in. Super awesome guys and service was…read morefantastic! Had a few questions and so I called and got answers on the spot and even a call back! Keep it up guys! Forgot the woman who helped me on the phone but everyone is great.

Do not come to this location! Very unorganized and once you sign up and need assistance it is…read moreimpossible to get a hold of your agent. The price is fair, but God forbid we actually need a to make a claim we already know it will be a major issue. Look elsewhere or visit another location. UPDATE: I called the phone number listed to try and resolve our current issue and was placed on hold for 45 minutes while being transferred 4 times to 3 different "corporate associates" the final 4th transfer I was sent to a law office? What an experience it has been with this company. I have never dealt with such horrible customer service. I still have not been able to reach our agent and no other associates can help apparently only the assigned agent.

Jeffery is awesome and very helpful. I just wasn't ready to change insurance co. Getting a…read morehomeowners insurance policy is way to expensive now. The cost has tripled.

Joel & Jeff are incredibly knowledgeable and helpful, they really go out of their way to make the…read moreinsurance process smooth & easy. I needed to change my insurance a couple of times when I purchased new vehicles and it was refreshing not to have to go through a middle man or make a customer service center esq call. These super professional insurance agents and their staff are a real gem in the Chino area! Absolutely recommend :)

You cannot miss with Nona Tirre. Nona is a high energy and gracious professional insurance agent…read more She really cares about her clients and is oriented toward individualized customer service. Nona throws herself into anything she does, and that will include helping you with your needs if you chose to work with her. She has been honest, caring and skillful in helping us. When you need her comforting help, you will be glad you chose Nona.

I love this office! Lily is always so nice. When I contacted them for a surety bond, Lily made the…read moreprocess so seamless. I even had to increase the original amount and she helped me through the entire process!

Terrific. The agent was very helpful and knowledgeable. She was also very patient and very kind.read more

Gilda is a hardworking agent! Very happy with her service, easy to work with, and is always…read morelooking out for me and my family. She goes above and beyond and is not your typical agent chasing commissions. She's really there to help. I highly recommend her for all your insurance needs. Thanks Gilda!

Great people, great rates, I could not even think of getting insurance elsewhere…read more Very highly recommended. Thank you to John, Joey and Victoria, you guys are the the best.

Competent, personable, trustworthy! They are always there to assist you, answer questions, and…read moreprovide guidance. I am now in my seventies, and I have to say this is the best service you can get. I get all forms of my insurance from this agency. Properly structured insurance coverage is very important and requires a real understanding of your personal requirements. This agency excels by combining its personal touch with detailed knowledge and experience in the business.

Adriana Covarrubias is hands down the best insurance agent I've ever worked with. She's truly for…read morethe people--patient, knowledgeable, and always willing to go the extra mile to make sure you understand your options and get the best coverage for your needs. What really stands out is how much she cares. You're not just another policy to her--she treats you like family and looks out for your best interest, not just the bottom line. If you're looking for an insurance agency that's honest, reliable, and genuinely dedicated to helping their clients, Adriana Covarrubias Insurance Agency is the one to call. You won't regret it!

Recently I had the wonderful opportunity to work with Adrianna Covarrubias, from Covarrubias…read moreInsurance Agency, in reviewing my personal insurance needs. A great experience!! Not only did she save me money but, in some instances, she saved me money and got me better insurance. I am so appreciative of the work that she did. My insurance needs ranged from personal automotive, residence and income property. I urge anyone that is looking to save money and possibly even improve their insurance coverage, to give Mrs. Covarrubias the opportunity to review your insurance needs.