Called for a exact quote and they could not provide it. Asked to speak with someone who can answer…read morethat question and was told they are going to tell you the same thing. What a joke.

Amazing experience all the time. They assist us fast and quick. They are friendly and understand…read morewhat we need.

Professional staff, just call for an appointment They…read morehave been in business many many years. 8ve dine my taxes there a few times.

Terrible service, made an appointment to wait 40 minutes and then asked to drop off and they would…read morecall me when they are done. Two later finally got a call back.. to make another appointment to wait another 25 minutes to be seen.. then they finally filled my taxes mid April (after tax day) when I went in mid march... called to follow up and the receptionist Flor had such a terrible attitude while I'm just trying to inquire about a letter received from IRS ... I normally never complain but her attitude was so bad that that was enough!!!! Responding with quotes like 'Look Lady " and "so what's the problem " ... I paid them to do my Taxes and they give such an attitude not customer friendly at all!!

Sylvia did all my of my families taxes , and mine since I turned 18, May she rest in paradise thank…read moreyou so much for all your knowledge and help I'll miss you so much !!!!

Sylvia did my taxes over 19 yrs . Very professional and lovely person down to earth. Always…read moreanswered her phone year round when you needed help with your taxes. God bless you Silvia rejoice in heaven until we meet again Our prayers and condolences to the families From GG DURAN

Giani, She is super helpful and knowledgeable very detailed oriented when filing taxes, explains…read moreeverything and helps you understand. great experience!

I had a great experience working with Gianni! She was very knowledgeable, super attentive, patient,…read moreand made everything feel way less overwhelming. She explained the process and helped me understand everything very well! Highly recommend going to Taxes by Marlene!!

Best tax man in the business!!! Great service with…read morereasonable prices!!! Richard double checks everything to make sure your return is accurate and that you receive what you are owed. He was recommended to me by another happy client and I will recommend him to anyone that needs a tax return to file!!! Thank you Richard!!!

This year was my first time going to Mary Ann. I just moved to Covina. She answer all my questions…read moreand help me with my taxes. I do recommend coming with her. Thank you Mary Ann for helping me out!

I would not recommend anyone to file their taxes here before doing their research. It was my first…read moretime having someone help me file my taxes because I had just purchased my home and I wanted to make sure I get my taxes filed correctly. I was unaware what could be deducted so it was Emily's job (the tax preparer) to help with me that. Don't get me wrong she was very nice women but she basically screwed me over by asking me whether or not I want to save money and of course I did at that time. I was informed and advised that renovations and closing cost could be written off as long as you have proof of payment. Unfortunately not according to the IRS. I provided the IRS with receipt proof and bank stammers of all the renovations that were done and now I owe them a total of $1,461.18 You know what's even funnier I didn't even get that much money back when I filed my taxes and now I owe the IRS money. I'm very lucky to have enough money saved up for emergencies like this but not everyone does especially with the pandemic and the world in shambles. Lesson learned I'll be filing with someone else. Thanks a lot Emily.

Back again doing my 2023 Taxes with Olga. Hacienda…read moreInsurance is the place to file all taxes . Thank you for all the great service. Will be back again next year

I've been going to LP income tax for about 9 years now, super grateful for Neyna and her staff…read more10/10 recommend!

horrible customer service was so rude to my mother impatient was so aggressive she got in our facesread more

Unprofessional people. That Victor & Wendy just keep on promising to do the job, will ask you to…read morepay sercive charge in advance to do the job but they will not do it on time. Even if you call the office, no nobody will answer, if you leave a msg no one will call you back, if you send email they will not reply on time, office is close always and very hard to get an appointment. These people are rude, unprofessional & cannot be trusted. If they can't do the job on time they should not accept it, they will only make your business with them pending for long time. Not recommended to public to get get their services, unprofessional people especially Victor & Wendy. Don't try or you get dissapointed only.

Could I give less than a 1 star???…read more We have used Casablanca in La Puente to prepare our taxes for many years. After Suzanne passed away Victor Ruiz took over our case. Forward to 2025 doing our 2024 taxes: February 2025, I sent my tax information to Casablanca and received a notification on 2/24 they received our paperwork. About a week later got a call informing me my taxes were done, and they asked for my credit card payment information. I paid. Wendy asked if I wanted electronic or paper copy of my package. I said please mail my copy to me. I waited 2 weeks and had already received my refund from the government. Still no copy of my tax package from Casablanca. I called and asked Wendy where it was, and she said it was being mailed out that day. A few days later I received my package in the mail. Upon reviewing what they electronically filed I noticed a significant error on line 6a listing our 1099 income. Then looking across to 6b was a different totally random number. I checked the 1099's I submitted to them and saw their check marks noting all amounts looked at. They just input the wrong amounts! Numbers and accuracy should be very important for someone being paid to process taxes!!! Alarmed I immediately called Casablanca and spoke with Wendy again. I reviewed the errors I caught. She asked me to email a copy of the 1099's again and said Victor would reprocess the entire package again and correct errors. Of course, this means an addendum needs to be done and we now stand a chance of being red flagged for an audit in addition to now owing the Fed repayment. Forward to the next week. Still NO RESPONSE from them. I emailed and called the office again. Wendy told me they should have this taken care of by the end of the week Friday or Saturday. Forward to the next week. Still NO RESPONSE! So, Monday I sent ANOTHER email informing them I would be going out of town April 6 and wanted to know if this would all be taken care of before then. Again, NO RESPONSE! Tuesday, I called the office and was informed Wendy was "in a meeting" and they would take a message and that she would call me. I told them that I was not feeling confident about the entire process of the abilities of their office. I understand the end of filing date is close and they are more than likely busy. However, I feel their screw up has made me very anxious, I want it addressed ASAP and should be a priority. Hopefully this is addressed before the 2025/2026 filing year. Would be nice if I could submit a positive comment how they intend to address and repair this fiasco. After this posting I got a quick response! I now owe the Fed a little over 1K I will keep you posted if I get an audit notification due to additional errors.

Met with Ashley to file my taxes for this year, she was great! So helpful and friendly, really…read morequick too. Was in and out within 30 minutes!!

I have been coming here for years. Joseph is very knowledgeable, friendly and professional. He has…read morealways taken the time to answer any questions I may have which I appreciate. I love that we can do things electronically without having to drive to the office because now I live in the high desert. I have recommended them to my family and friends because they're the best I know. If you need a place to do your taxes give this place a shot. I know I will continue to come back.

Had the pleasure of Alfred doing our business taxes and he was quick, efficient and trustworthy. We…read morefound our CPA! Ps The coffee was delish!

I worked with The Agency, LLC for tax preparation services over the past two years and communicated…read moredirectly with, the owner. I paid funds that were intended to be remitted to the California Franchise Tax Board (FTB), and I received written confirmation from Alfred acknowledging receipt of that payment (which I documented via screenshot). Weeks later, I began receiving past-due notices from the FTB stating that no payment had been applied. After contacting the FTB directly, they confirmed they had no record of payment. Despite my documented proof that the funds were received, I was given repeated assurances from Alfred and team over several months that the issue was being handled, yet I was never provided a claim reference number or documentation confirming that payment had been made despot me asking multiple times. As the FTB deadline approached, Alfred told me my funds would be sent "Thursday or Friday," even though the deadline was that Saturday, leaving virtually no margin for error. When that deadline arrived, Alfred sent an email citing a family emergency along with an unsolicited photo showing a bleeding head injury as reason he couldn't send my requested funds back. I found this inappropriate and unrelated to resolving a business matter involving tax funds and a state deadline. Ultimately, it was only after I clearly stated I would proceed with legal action and formal reporting that the funds were finally returned, allowing me to pay the FTB directly and avoid further penalties. It should not require this level of escalation to resolve a tax payment issue. Alfred is very charismatic, which initially builds trust. However, based on my experience, I strongly encourage anyone considering this firm to reconsider. Note: I was repeatedly referred to as a "VIP client," which created an expectation of professionalism and priority handling that was not reflected in how this matter was ultimately addressed This situation was prolonged, unnecessarily stressful, and avoidable.