This is my second time filing my tax with Ms. Margie. She is incredibly patient, knowledgeable, and…read moregenuinely passionate about helping her clients. She takes the time to answer every question, explains everything in a way that's easy to understand, and guides you through the entire tax process from start to finish. I never felt rushed, and her kind, calm demeanor made what can be a stressful experience feel easy and comfortable. She truly cares about her clients and goes above and beyond to make sure everything is handled accurately and thoroughly. If you're looking for an accountant who is trustworthy, caring, and truly dedicated to helping you, I highly recommend Ms. Margie. I'll definitely be coming back again next year!

Called for a exact quote and they could not provide it. Asked to speak with someone who can answer…read morethat question and was told they are going to tell you the same thing. What a joke.

Professional staff, just call for an appointment They…read morehave been in business many many years. 8ve dine my taxes there a few times.

Terrible service, made an appointment to wait 40 minutes and then asked to drop off and they would…read morecall me when they are done. Two later finally got a call back.. to make another appointment to wait another 25 minutes to be seen.. then they finally filled my taxes mid April (after tax day) when I went in mid march... called to follow up and the receptionist Flor had such a terrible attitude while I'm just trying to inquire about a letter received from IRS ... I normally never complain but her attitude was so bad that that was enough!!!! Responding with quotes like 'Look Lady " and "so what's the problem " ... I paid them to do my Taxes and they give such an attitude not customer friendly at all!!

Sylvia did my taxes over 19 yrs . Very professional and lovely person down to earth. Always…read moreanswered her phone year round when you needed help with your taxes. God bless you Silvia rejoice in heaven until we meet again Our prayers and condolences to the families From GG DURAN

Sylvia did all my of my families taxes , and mine since I turned 18, May she rest in paradise thank…read moreyou so much for all your knowledge and help I'll miss you so much !!!!

Beautiful office and amazing service. Gianni helped me with submitting my overdue taxes in a timely…read moremanner.

Marlene set up my LLC back in 2021 and a few months after it was set up, I moved and had requested…read morefor her to update my new address. Her and Jessica did my taxes and bookkeeping for that year until 2022 and a few months of 2023 until I stopped my bookkeeping bc they were charging me $575/mo when in reality, Jessica would collect all my statements at the end of the year. She did this both in 2021 and 2022... realizing I was basically paying over 6k in "services" that were mainly handled at the end of the year. I didn't question it at first bc I was grateful they helped me set up my LLC and helped with getting a PPP loan. However the funds were already ran out by 2022 which is the year that I was continuing to be charged for not even having a payroll. So I canceled that service in March 2023. At the same time made a connection with a client who not only does tax preparation but has experience in business valuation for startups. Which he also was shocked at what I was paying and said I was being screwed by these two women. The worse thing is last year when I was doing my LLC paperwork, I found out my address was never changed. I had moved a SECOND time and asked Fannie to please update my address which she even had the nerve to charge $20 for. I sent her the payment thinking it would be handled and now my LLC is suspended bc I had to go to the FTB in person to find out what happened. FTB informed me that they had been mailing me letters (to the original address) that I haven't lived in for now over 4 years! And Fannie NEVER UPDATED MY ADDRESS EVEN AFTER I ASKED HER AGAIN FOR THE THIRD TIME AND PAID HER TO DO SO. Now I'm stuck with penalties from HER MISTAKE. To make matters WORSE, she's instructed her staff to "not service me bc I'm not a paying client" and I have screenshots of all this. Her Yelp reviews also show her lack of integrity and questionable behavior and services. Including her B- rating on BBB. She should be accountable for her actions. To top this off, she is part of a "leadership community" built off integrity and responsibility and you can see this clearly lacks here.

Best tax man in the business!!! Great service with…read morereasonable prices!!! Richard double checks everything to make sure your return is accurate and that you receive what you are owed. He was recommended to me by another happy client and I will recommend him to anyone that needs a tax return to file!!! Thank you Richard!!!

This year was my first time going to Mary Ann. I just moved to Covina. She answer all my questions…read moreand help me with my taxes. I do recommend coming with her. Thank you Mary Ann for helping me out!

After 18 years plus walked in and needed help with my current taxes was so happy to know that they…read morestill had my information on file which leads me to believe they care for every person that walks threw there doors I highly recommend them they make you feel at home staff was friendly and extremely helpful I know that this will be the only place going toward that will be handing my taxes and also insurance needs

I would not recommend anyone to file their taxes here before doing their research. It was my first…read moretime having someone help me file my taxes because I had just purchased my home and I wanted to make sure I get my taxes filed correctly. I was unaware what could be deducted so it was Emily's job (the tax preparer) to help with me that. Don't get me wrong she was very nice women but she basically screwed me over by asking me whether or not I want to save money and of course I did at that time. I was informed and advised that renovations and closing cost could be written off as long as you have proof of payment. Unfortunately not according to the IRS. I provided the IRS with receipt proof and bank stammers of all the renovations that were done and now I owe them a total of $1,461.18 You know what's even funnier I didn't even get that much money back when I filed my taxes and now I owe the IRS money. I'm very lucky to have enough money saved up for emergencies like this but not everyone does especially with the pandemic and the world in shambles. Lesson learned I'll be filing with someone else. Thanks a lot Emily.

I've been going to LP income tax for about 9 years now, super grateful for Neyna and her staff…read more10/10 recommend!

horrible customer service was so rude to my mother impatient was so aggressive she got in our facesread more

Best Tax return!!! Never disappointed. Easy to make appointment. Give Casa Blanca your tax papers…read moreand they will take care of you.

Unprofessional people. That Victor & Wendy just keep on promising to do the job, will ask you to…read morepay sercive charge in advance to do the job but they will not do it on time. Even if you call the office, no nobody will answer, if you leave a msg no one will call you back, if you send email they will not reply on time, office is close always and very hard to get an appointment. These people are rude, unprofessional & cannot be trusted. If they can't do the job on time they should not accept it, they will only make your business with them pending for long time. Not recommended to public to get get their services, unprofessional people especially Victor & Wendy. Don't try or you get dissapointed only.

Everything went well from start to finish , monica was great they just got 2 new clients forsure!read more

They charge a lot they think I'm rich for 208$ i barely make enough but alright I guess. If you…read morelike coming here good if you don't oh well

Great service. Thank you for taking your time with me and Guiding me through the process.read more

I worked with The Agency, LLC for tax preparation services over the past two years and communicated…read moredirectly with, the owner. I paid funds that were intended to be remitted to the California Franchise Tax Board (FTB), and I received written confirmation from Alfred acknowledging receipt of that payment (which I documented via screenshot). Weeks later, I began receiving past-due notices from the FTB stating that no payment had been applied. After contacting the FTB directly, they confirmed they had no record of payment. Despite my documented proof that the funds were received, I was given repeated assurances from Alfred and team over several months that the issue was being handled, yet I was never provided a claim reference number or documentation confirming that payment had been made despot me asking multiple times. As the FTB deadline approached, Alfred told me my funds would be sent "Thursday or Friday," even though the deadline was that Saturday, leaving virtually no margin for error. When that deadline arrived, Alfred sent an email citing a family emergency along with an unsolicited photo showing a bleeding head injury as reason he couldn't send my requested funds back. I found this inappropriate and unrelated to resolving a business matter involving tax funds and a state deadline. Ultimately, it was only after I clearly stated I would proceed with legal action and formal reporting that the funds were finally returned, allowing me to pay the FTB directly and avoid further penalties. It should not require this level of escalation to resolve a tax payment issue. Alfred is very charismatic, which initially builds trust. However, based on my experience, I strongly encourage anyone considering this firm to reconsider. Note: I was repeatedly referred to as a "VIP client," which created an expectation of professionalism and priority handling that was not reflected in how this matter was ultimately addressed This situation was prolonged, unnecessarily stressful, and avoidable.