I was leaving the Starbucks when I spotted this pet store across the way. I haven't heard of Ren's…read morebefore. It was a decent sized store when I walked in. Immediately I noticed that it is dog-friendly with a few small dogs. I was drawn to the huge freezer along the left wall at the entrance of the store. They have a lot of fresh meals prepared for pooches there. There were raw packaged meals, fully-cooked frozen meals, bone broths, frozen eggs, and lightly processed meats. There is a brand called Tom & Sawyer that has really fancy meals made from human-edible ingredients. I picked up a couple packages - one that is kangaroo meat and the other that is a rosemary venison. I also saw flavours that were seafood based and a coconut chicken! They are a little bit pricey though at $10-12 a package. Per the portion size instructions, a 30 pound dog would need 1.25 packages a day! The staff there were pretty nice. The top shelf of the freezer too tall for little ol' me so I had to ask someone for help. They were happy to oblige and then helped me check out as well. I was asked about whether I wanted to sign up for their newsletter and was told I would receive a coupon via email sometime later. I'm hoping I star to see more of these stores around the city.

I find their online subscription service hard to navigate. Products will be on sale online but not…read moreif you have a subscription. Also, getting in touch with customer service by text which they provide on their site has given no response over 3 times for multiple issues.

...they always ask you to GO BACK to the same spot you saw the animal recently to see if it is…read morestill there...everytime, so annoying - the reason I called is because it was there! If I can't go back then they will not help, they don't care at all about the animal...what is the point of letting them know about an injured animal if you get this response every time....and they always ask you always to bring whatever injured animal you saw in yourself, it is too hard sometimes to do that...being they are so far away from Durham region...and I don't drive so is impossible for me....Also the little injured chipmunk I found that someone drove in for me disappeared once they got it, I never heard about it again...no update. no nothing...it was heartbreaking wondering what happened to it

My neighbors, know how much I love all animals..... and that's the reason why I'm living a vegan…read morelifestyle. One Sunday morning, my neighbor called me. She asked if I have any bird food, because I have bird feeders in my backyard. I quickly jumped out of bed to give her some. When I saw her, an injured pigeon, in her backyard! I quickly catches it and brought it inside. Called TWL. I didn't hesitate to drive the poor, scared, thing there! The staff at TWL are the BEST!! One of the staff is vegan and I was even happier!! All animals are beautiful and have the right to be loved and live....All. They're all special! I loveeeee birds!!! I hope "Jessie" is ok. I'm waiting to hear.

the owners that are usually working there nicest and most helpful people. I would never consider…read morebuying my pet food from anyone else!

I came here to find a suitable bone for the dog that we're dog-sitting this week. I can't stand…read moresomeone staring at me from below the table when I eat, so I needed something that would be sure to distract him for at least 10 minutes at a time, and also not disintegrate under his powerful, monster jaws. I've seen this dog tear a somewhat-soft toy to absolute shreds in 30 minutes. He eats rawhide bones whole (I have never been so anxious about another being's poop in my life). Anyhow, the lady who owns this store is incredibly friendly, chatty and knowledgable. She asked me what type and size of dog I had, and suggested the very bone that he's been happily gnawing away at for at least a full hour now. We had a very nice conversation about dogs and bones and stuff and I left happy. She called me "hon", which I also really enjoyed because she fits the acceptable criteria of being at least 10 years older than me and... whatever the opposite of patronizing is. The store itself is small, but there seemed to be a wide variety of food, toys and accessories for cats, dogs, birds and other small things. I'm so happy to have found this spot. When we get a dog of our own, this will likely be my go-to for all things pet related.

Still a great place to shop for pet food or accessories for your pet. I've been going here for…read moreyears to get food for our cat. I'm back again as we adopted a cat a week ago & we wanted to get the healthier food which Kesooni carries at her store. She's knowledgeable & always helpful with suggestions when you want them. Petsmart is down the street but Kesooni carries brands that Petsmart doesn't. She also provides more personalized service too. It's a local business & I'm glad the store has survived covid. We will continue to buy our pet supplies here!

Small pet store. They sell a small variety of collars, harness, dog food, treats and etc…read more Nothing special. Things that can be found here, can be found at petsmart. The lady that works there seems a little carefree, and unfriendly. She didn't offer us much help or recommendations. There's paid road side parking along both sides of the street. But I don't feel like this place is worth paying for parking to visit.

Place is filthy, full of feces and tens of animals are packed into single cages stacked one on top…read moreof the other. Feces is literally crusting on the inside of the glass of the store front. They also have a "no photo or video" policy to keep people from revealing the conditions they keep these poor animals in. Don't let these 6+ year old reviews fool you.

I can't say enough about this wonderfully friendly, family run business . The knowledgeable staff…read moreat this pet shop is eager to share their expertise so that you come away confident that your new pet/fish etc has exactly what they will need for a strong start to their life in their new home with you. Highly recommend this pet store for all your pet needs.

I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

The was another reviewer than mentioned their pet being very scared of this particular groomer. I…read morehad a similar experience with my baby and he has never been scared of any other groomer before or since. Unfortunately I think they might not be treating your pets kindly when you're away... they are also not too a good job and would make my dog look absolutely ridiculous even after I expressed my concerns. I wouldn't recommend this place

I really like bringing my dog here, but no one ever seems to answer phone calls so that I could…read moreactually book an appointment for my dog. I actually had to make a physical visit to book an appointment. They have a separate booking for just trimming nails and usually have an opening as soon as the next week which is good enough for me. The lady here is super nice and gentle with my dog. Price is quite fair for a nail trim and is pretty quick(15 mins, and 15$).

The owner has refused to see my puppy for a second groom after a successful first groom, because it…read morehas been 13 weeks in between, whereas she had suggested I bring him back 8 to 12 weeks after the first groom.

Jasmine is one of the most caring, loving, and professional groomers I have EVER met. She is very…read moregentle and she is the only person I would ever let near my dogs when it comes to grooming (and we all know how neurotic I am as per my other "animal place reviews" :P). Jasmine is extremely meticulous in everything she does and pays a lot of attention to detail. She always makes sure if I have specific instructions such as using special shampoo for my pug's sensitive skin. She is also very gentle and my pug absolutely LOVES Jasmine. It's like she doesn't even want to leave at the end of her "spaw" experience. I definitely would highly recommend Jasmine to ANYONE who loves their fur-baby as much as I do (and *everyone* knows my pug is super high maintenance).

So helpful. So nice. Great prices. Great hours. Someone said she wouldn't take an item back because…read morethey didn't have the tags. She specifically asked me if I wanted to keep the tags in case I wanted to return the item. I couldn't be happier and am happy to support this local business.

I've shopped at this pet shop on an ongoing basis since it opened. They have terrific products and…read moreare very helpful. Unfortunately, I was shopping at a somewhat busy time for my new puppy. He was fitted for a harness which turned out to be so big he was falling out of it. The store owner refused to take it back or offer an exchange because she didn't keep the tags. As well she sold me a product for cats instead of dogs. I told her that I wouldn't be shopping there in the future. Not only was she too busy to help fit the puppy properly but she didn't care. I wouldn't recommend a purchase for$$$ in case there is a problem because it appears money may be more important.