I was a repeat customer here over the past few months, but never again. I was just given a greek salad with what appeared to be mud/dirt in the center at the bottom under the lettuce. Unfortunately, since it was hidden under the salad I took a huge bite of it and tasted nothing but gritty nastyness. I quickly spit out my foot in in the trash can, trying to hold back vomit. Staying calm, I went back to the cup to show them, and I was then accused of sabotaging the salad..."I just made that, and I know that wasn't in there when I gave it to you". Yeah, blame your customers for putting dirt in their salad. Talk about terrible customer service. Maybe once in a blue moon I will return for coffee, but my money is better spent where it is appreciated. read more

They can never seem to get my order right. I've gone back again and again, because I like the atmosphere and the staff is friendly. While the staff is friendly, many times they are preoccupied socializing with other staff while people are waiting at the counter. Hello?? At this point, I'm pretty much done. There are too many coffee shops in Boulder to be so off your game. Get it together! read more

We love The Cup! Staff are very friendly and laid back and the coffee is as responsible as it gets. Owners Wendy and Chris are very friendly as well and can often be found working throughout the place which is cool. Great atmosphere and great treats keeps us going back! read more

Hands down my favorite spot for coffee and breakfast in Boulder. Their espresso drinks are great, but their drip coffee is so good, I rarely order anything else. The pastries are all baked in-house and are super yummy, though I usually order an egg bagel sandwich for something a little more filling -- I love the fact that you can add fresh avocado or goat cheese,, or pretty much anything else you like since the sandwiches are made to order. Also, I just noticed a couple of reviews that mentioned poor customer service, and I'm really surprised to see that. I've been going to The Cup fairly regularly for years, and I think the people who work there are really friendly and helpful. read more

I got two orders of their nitro coffee... paid 5 bucks and the server did not bother filling up to the top. The draft nitro coffee seemed to be running out and taste left something to be desired. read more

Love that sipping chocolate and the baristas are always really nice. Also kid friendly which is a definite plus!

Best coffee shop in Boulder. The people who work there are really nice which helps a lot for those of us who visit coffee shops early in the am when no one wants to be awake. I live in Denver but would drive all the way to Boulder just for one of their milkshakes, or a matte latte. :) read more

I had a wonderful experience. The barista's were very hospitable and the coffee was fantastic. The shop is cozy and a nice place to sit back and research on the internet. read more

high cost, low impact. This caffeinery may not be the cheapest, but your money is supporting communities all over the world in a positive way. The atmosphere is fantastic and nothing beats sitting on the sidewalk on a sunny day. The coffee and teas are high quality and nothing gets me more excited for the day than the Kyoto drip iced coffee. Enjoy! read more

I've only been to this coffee shop twice and I am in love with it . When I saw it on Yelp , I thought It would be just a regular coffee place .one day , I walk in , and for my surprised I find out they have Honduran coffee ( yes , I am from Honduras and our coffee is way better and different from others ) .I immediately wanted to try /taste it . After I started drinking it , I felt like I was home drinking coffee . Excellent coffee and really cheap . It was only $2.25 for a medium cup . Hopefully , I will be returning soon to this place . Nice Job guys !!! Thanks :-) read more

Great good morning muffin, blueberry coffee loaf cake, and coffee! Make sure to bring cash because they charge 3.99% on top of your purchase if you pay with a credit card (in order for them to be PCI compliant, they have a little sign near the register that explains this). Nice outdoor seating. read more

I just love this coffee shop! Coffee and bakery is so yummy! And you can't find a better spot for people watching and hanging out with your friends. read more

I walked in off the street to get an espresso - which I eventually ended up with. What I got first was the absolute minimum of service and respect to make a transaction with the two surly young women working behind the bar possible. Then I watched them abuse the customer in line behind me. The coffee and biscotti I got were pretty good. Portishead on the stereo. Meh... read more

Over the years I've probably gone to The Cup more than any other coffee shop in Boulder. It's always been fine, nothing to particularly write home about, but not bad either. In the past six months, I must say things have gone steeply downhill. The other day my wife was served the most atrocious breakfast sandwich either of us had ever seen. The eggs were microwaved for wayyyy too long!!!!!! They were so dry there was no saving them with hot sauce even. I cannot imagine why someone would microwave them for such an extended period of time. It had to have been for several extra minutes. I don't know how it wasn't noticed and actually served to a paying customer. The ham was shriveled as well. It was a truly abominable meal. Let me say something else that really chaps my ass - they stopped carrying Valentina hot sauce! The best hot sauce for breakfast sandwiches! They fairly often burn my bagels as well. Baristas are friendly enough but don't expect too much. Probably won't be going back much these days after said burnt egg incident. read more

The Cup is my favorite place in Boulder to get good espresso (just single espresso or doppio here). The baristas are well trained and the owners provide them with the tools they need for good shots. Their machine is similar to those in Caffe Sole or Ozo (a Synesso), and the baristas always use it to pre-infuse the coffee, leading to really rich, crema laden results. They also use naked portafilters which has obviously paid off (I've seen some really beautiful pours and baristas studying their pours to improve their technique). The baristas also consistently updose compared to other shops, so expect to get something more like a ristretto (richer and fuller) than a typical espresso/doppio. They currently use Conscious Coffee, which is a great local roaster. Although it would be great if they offered a choice of different beans/roasts like Ozo, the consistent results the better baristas at the Cup achieve makes shelling out two dollars for an espresso feel less like playing slots. Some of the baristas clearly care about their product and have offered to pull another shot when the first doesn't look right. Plenty of the other baristas in shops along Pearl st. can pull great shots (I'd consider the Laughing Goat and the Unseen Bean good candidates), but the Cup is the most reliable. Of course, some of the baristas are great and some aren't, and even the great ones produce different results that may be more or less amenable to different palates. You just have to know who's who. read more

Pretentious, snobby and uptight staff forgot my order and acted like it was my fault. When I finally got my order it was cold. Cold hot chocolate. read more

Latte was awful. The milk was improperly steamed it contained no foam. Very disappointed will never return.

We work down the street in Boulder and we have been coming to The Cup for our breaks from work and ordering shift coffees for our staff for years but we received HORRIBLE service from a girl wearing nothing but a bra and jean shorts named Jin/Gin (sp?) which left us with no choice but to go elsewhere. She turned us away when we tried to order three bagels because there were other customers in the shop. She said very angrily, "We won't do food orders during rushes!" If you have an entire food menu on the wall, one would expect that food orders are possible at this shop, any time of the day. We were very sad and hungry and felt chased away. We were forced to take the order and our money to another business. This is not the first time we have gotten this kind of service from Jin. We'll be going somewhere else and referring our clients to other places until we hear about friendlier service at the Cup. read more

This place had a great, friendly vibe. I was looking at the menu and immediately one of the workers was eager to help me figure out my perfect breakfast. I ended up with the Paleo Eggs, with bacon and avocado on the top. It had generous helpings of both, which is great since avo's seem to be so expensive here (I'm from CA, here for work). I got the 3rd street chai tea latte with almond milk. The chai is good, a little sweet, but it's a concentrate. Overall, great place, good to-go breakfast food and super nice people that seem like they want to be there. read more

it is on of the best coffee shops in town, the food here is very good too, try the tuna sandwich, it is to die for...

good cup of coffee. great service. stopped in twice over the weekend while i was visiting boulder and both times was greeted by friendly staff that were more than happy to work up a couple coffee drinks that weren't on their menu. nice folks to be sure. i'll be back while i'm in boulder and make sure to recommend it to friends that pass through town. read more

yummy coffee, smiley service, cheap tamales, I'm happy.

Good coffee (excellent, soy cappuccino), and super bagel sandwiches. Free wi-fi.

This is a pretty cool coffee shop on Pearl Street in Boulder! The atmosphere is one of the most interesting aspects. They keep the front of the place completely open to the street when the weather is good, so the indoor seating blends into the outdoor seating. It's right on Pearl Street so lots of people walk by and come in and out which means there's a lot of activity, but there's also more seating in the back if you want a quieter place to study or read. I have only gotten tea here but what I had was really good and they offered free refills. They also have a good selection of food like sandwiches and pastries. It seemed like a great place to study or to just stop by and get a cup of coffee. I definitely want to come back! read more

We had just eaten a delicious lunch and my friends wanted a little pick-me-up. I am so glad we stopped here. The Cup only sells fair-trade coffee. In fact, they have pictures up on the wall lining the hallway to show the entire coffee picking and roasting process. It was really interesting to learn about it. Also, this place seems to be very cyclist-friendly! They even sell cycling jerseys and socks. That's fantastic! I'm a triathlete and find that really cool. This place was pretty busy too. Lots of students studying away on their laptops. My friends tried some of the brewed coffees. I'm not a big coffee drinker. Mostly because high doses of caffeine make me nauseated. The barista was talking to my friend about the espresso beans. I wasn't going to order anything, but I thought I'd try it out. I'm all for organic, fair-trade, etc. I tried a decaf, non-fat, vanilla latte. OMG! I don't usually type that, but this latte deserves it! Like I said, I'm not a big fan of coffee. And most espresso-based drinks taste bitter or burnt to me. Not this one though. This vanilla latte was so smooth. No bitter taste whatsoever. Just the right amount of sweetness as well. I have a new outlook on coffee and espresso. I think you just have to have good coffee to enjoy it. I hate to say it, but Starbucks has crappy espresso drinks. Their lattes and mochas taste burnt. I can't wait to go back to Boulder so I can try out some of their other espresso beverages. Also, I would love to try some of the sweets here. I love local coffee shops and homemade desserts. You can find some of the best sweet treats in places like this. Keep filling your cup at The Cup! Support your local coffee shop. read more

I had two very different experiences here. One five-star and one one-star. Thus the three-star rating. My first trip, the cashier and barista were super helpful and accommodating - relaxed and friendly. On my second trip, the barista berated anyone who dared to stand near the counter while she made the drinks. And when I asked the cashier to heat my quiche up a little more (because it was still cold from his first attempt) he said "normally we're not allowed to do this but I'll do it for you this once." What are you not allowed to do - complete the job you failed at the first time? I wish I got the names of the first crew, because they were awesome. If you go, just hope you get the good employees. read more

My favorite coffee shop in Boulder. I'm met with smiles and great coffee everytime I'm here. Very cool, chill vibe. Always packed with people engrossed in their laptops with headphones on. There are only a few tables outside which is a bummer. Once the front area gets filled up, there is overflow seating towards the back (which is where i usually end up). If this is where you get stuck, look for the Scrabble boards and other games in the cabinet. :) Only negative I can comment on is last weekend i was feelin hungry from all the people watchin on the mall and opted for a relatively "safe" lemon-blueberry muffin (as opposed to the huge, yummy-looking, frosted cupcakes)...well, it was gooey in the middle = undercooked. Ew. So when i took it back to the counter the gals there were super-apologetic and gracious enough to let me choose anything else out of the cabinet no-charge. Cheers for offering vegan options as well. Yep, i love this place. read more

Amazing coffee! Great location on Pearl. Plenty of seating for small or bigger groups. I had a bagel with lox - very good! Comes with a side of fruit and it reasonably priced. read more

Nice laid back coffee shop. Good place to read the paper with a cup of joe or have a relaxed chat with a friend. A 16 oz cup runs for $2.07. I liked my coffee dark, but the Uganda blend was too bitter. The Peru blend was better. A very generous slice of raspberry coffee cake was $2.95. The raspberry cream cheese filling was good but the cake part was a bit dry and lacking in flavor. read more

a perfectly central location on pearl street. Easy to park with the garage across the street, AMAZING croissants and dang good caps. Plus, after a leisurely stroll, perfect to finish it at the Cup for a chocolate chip cookie. Did I mention, they have THE BEST chocolate chip cookie in town? read more

My favorite coffee shop in Boulder! Great location, high energy, yummy food and coffee.

AWESOME!!! Great Coffee. Great food. And the friendliest staff in town. Thanks for always making my mornings better!

Great coffee shop! Awesome coffee and a great place to meet people in a relaxing atmosphere! love it!

In my opinion, this is the only place to go for coffee. Coffee is amazing, folks are great, and vide is awesome. Try the Paleo breakfast!

Great coffee, rude morning male barista. He takes his crankies out on me, and it's not my fault he was born that way. Hey buddy, 500 baristas in town make a great latte. It's about customer service. read more

Best damn cappuccino! Now I haven't tried every place in town, but I've stopped looking. When I want a cappuccino, this is where I come. Ty has made it to perfection each time. Love the mini biscotti bite on the side. read more

Good coffee shop on Pearl St in Boulder. Great coffee - from conscious coffee, a local roaster, which is the best coffee ever. Friendly and quick staff. Not a lot of seating up front though and it can get really busy with people setting up to work there for many hours at a time. read more

Worst latte in Boulder. It was very weak and burnt tasting, not worth finishing. I will not be returning.

Fabulous coffee and quiche. Had the gouda/chard and bacon/swiss. Yummy. The chocolate milk shake was made with real chocolate chunks. Sweet! read more

Chill vibes, and delicious chilled drinks. I went for an iced almond latte, and it didn't disappoint. There are plenty of outlets, and multiple rooms to sit in to get some work done in a relaxed and bright environment. Will definitely return! read more