PLEASE READ!!! If I could rate 0, I would! I took my car in on new years eve. I previously had it scanned elsewhere and was told it was a misfire of the 4th cylinder so I went ahead and replaced the ignition coil and spark plug but was still having that issue and so I decided to take it to the mazda dealership in Oxnard hoping they could figure it out. They scanned my car and told me the same thing about the misfire. They convinced me that I had to change ALL my ignition coils AND my spark plugs with OEM ONLY. I KNEW this was not going to work but the mechanic (ERIK PADILLA) swore that was the issue. My uncle and brother are mechanics and had previously told me that OEM parts are not necessary and that the dealer was trying to scam me. The mechanic gave me no other option but to get it done. I ended up getting the plugs changed by them but I went ahead and ordered the ignition coils myself since they wanted to charge me almost 1k for those parts. When I picked my car up, I DROVE it home and popped open the hood to put in the brand new OEM ignition coils that they swore would fix the issue just to find out that THE MECHANIC NEVER SCREWED THE IGNITION COILS BACK IN!!!! DO THEY NOT HAVE A CHECKLIST TO MAKE SURE EVERYTHING IS GOOD BEFORE RETURNING THE CAR!!!??? I also noticed that the mechanic, ERIK PADILLA, also typed up that my spark plugs were VERY WORN(in caps) which was also a lie!! 2 days prior to taking the car to the dealer, I had replaced 2 of them and I indeed have the receipt from the parts shop. Also, 2 months prior, I had replaced the other 2 as well. After switching out the coils, my car was still experiencing the same issue.. just like I knew it would. I was beyond pissed off that they made me spend over $1,500 because he was 100% sure that was it without taking into consideration other possibilities. I ended up taking the car back to the dealership. I showed up with all the receipts from prior parts that i had just replaced, along with the false report that the previous mechanic had written for me and I demanded to speak to a manager before they touch my car again. The service advisor, CHASE NEWTON, was there to receive my car. I asked him about the manager and he told me she was not there so then I asked him when does she come in and he claimed not to know. HOW DO YOU NOT KNOW WHEN YOUR MANAGER IS WORKING!!!??? he proceeded to act clueless which further pissed me off. I told him not to have the mechanic touch my car until I speak to the manager. It has been 2 days and I have yet to hear from any upper management. I did get a voicemail from CHASE NEWTON stating that HE ALLOWED the mechanic to start working on my car despite the fact that he knew and supposedly wrote in my chart that I will speak with the manager FIRST!! This has become a f**kn nightmare!!! Thankfully I was able to get a loaner for now. AVOID THIS DEALERSHIP AT ALL COSTS!! I am going to call the district manager as well as call Mazda North American Operations and put a complaint on ERIK PADILLA, CHASE NEWTON, as well as the manager NATALIE NOUSKAJIAN(for avoiding me). IF YOUR CAR IS BEING SERVICED THERE GOOD LUCK!! youre better off going to TO!! read more

I just bought a car from Oxnard Mazda a couple of days ago and very happy with my experience! John was my sales man and helped me out through the whole process as this is only my second time buying a car. He made sure my car was ready for pick up and everything was working before I drove off with it. Super friendly and not overbearing like most car salesmen are. Overall happy with my experience with him and Oxnard Mazda read more

I would give more stars because I had an excellent experience at Oxnard Mazda. At the OTHER dealerships, I felt pressured and manipulated. Salespeople tried to sell me unnecessary add-ons and were not willing to negotiate. I was under the impression that every salesperson I talked to, used manipulative language and prioritized closing the deal over understanding my needs. Josh is completely the opposite with a positive attitude and clear communication. We started communicating on the phone, he provided me with all the information I needed about the Mazda cx-5 Carbon edition. Josh was incredibly patient and knowledgeable, taking the time to answer all my questions. He was also very honest and upfront, which I greatly appreciated. I felt no pressure, and the whole process was incredibly smooth. I would highly recommend the Oxnard Mazda. I thank Josh and the team for helping me close the deal. read more

This is for the service department employee Alex. You should be aware of all of the warranties that come with the vehicles you service. So when a customer calls and you quote them $1000 to do a service that's covered that's shady business. You knew it was covered but I guess you didn't want my business anymore. I'm so glad I went to Mazda in TO so I didn't get ripped off. read more

Purchased a CX-50 recently and the experience was made quick and easy by everyone, from my salesperson John to the people in finance. No one was too pushy and I'm very happy with the deal. I'd definitely recommend this dealership to others, and that's something I can hardly say about dealerships in general! read more

An Exceptional Experience with John Kolb at Mazda Oxnard We can't say enough great things about John Kolb in sales at the Mazda Oxnard location. He is truly a standout professional in the car sales industry! We were about to finalize a deal at the Thousand Oaks location but made a last-minute decision to drive to Mazda Oxnard specifically because of John. That's how much we wanted him to have our business--and we're so glad we did! John went above and beyond for us, staying late to ensure we had the best possible experience. His dedication, professionalism, and genuine care turned what can often be a stressful, lengthy process into one of the smoothest and most enjoyable car-buying experiences we've ever had. We absolutely LOVE our new 2025 CX-50, and it's all thanks to John's outstanding service. He exemplifies what every car salesperson should strive to be: a stand-up guy and an all-around great person. We sincerely hope John is recognized for his hard work and exceptional service--he absolutely deserves it. We'll definitely be back and look forward to purchasing another car from him in the future. Thank you, John, for everything! -Trevor & Kayla read more

Took my car today to get an oil change and the experience was both good and bad. Really. 3.5 out 5 for me. I'll start with the bad: - I scheduled an oil change and rotation of tires because of a coupon they had online. When the service was finished and I went to pay, it ended up being much more. According to the service advisor, they had to use synthetic oil (a more expensive type of oil). Look, I'm okay with paying the higher amount but I wish I was communicated earlier that I would be paying more. I think that was uncool that I had to find out last minute that I was going to pay more. They had two hours to tell me but never did. Guess next time I go for a service I will have to make sure what the final price before I give them the keys. Now with the good: - the actually service on the car was great. The technician recorded a video of my engine bay and under carriage and sent it to me by email. It was so cool to see how they determine tire wear, brakes, fluid levels, etc. I was glad to see my car was in good condition, even if she's an old rust bucket. When I drove my car home, it felt great. It definitely needed the oil change. I also liked that I was able to work in the waiting area. Their internet was super fast and they had a nice workspace for me. I also enjoyed talking to some of the salesmen, Caesar and Tim. They did try to see if I wanted to appraise my car and trade it in, but I told them I'm not ready yet. They understood and let me go about my work. But I did check out the new CX-30 and I'm very much interested in it sometime in the future. Overall would I come back? Yes I probably will. I'm a Mazda guy for life and the service on my car was great. I do see myself buying a Mazda in the future so I definitely want go thru the sales process with them. Just next time I come in for service I'll make sure to know what I'm paying before I hand them the keys. read more

Oxnard Mazda - Indoor - Car Dealers Near Me - Oxnard, California

I was in the market for a Mazda 3 hatchback , I found it at Mazda of Oxnards website. I came in for a test drive Edwin the car specialist helped as soon as I walked in the dealership. I must say I've been to many dealers Toyota Honda etc. Never have I experienced such professionalism and excellent customer service. He introduced me to his manager George who was able to make the deal happen. He worked relentlessly to trade in my Corolla and I was able drive off in my brand new Mazda 3 all in the same morning. Don't hesitate give this gentlemen a shot when shopping Mazda. read more

Oxnard Mazda - Car Dealers Near Me - Oxnard, California

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Great car buying experience! Usually hate the process, but John Kolb and rest of the team made the experience great. Thanks!

way overpriced and now they charge you extra for using. credit card.. not customer friendly.. don't even offer a car wash after spending hundreds for just a routine service.. Won'T Be Back read more

Getting a new car couldn't be easier! Test drive, turned in our old car, made a deal in no time flat. John Kolb was awesome and no nonsense - highly recommend him as your sales person. read more

I went to Oxnard Mazda for a recall part replacement service. What a refreshing experience compared to other dealerships! I usually think of going to a car dealership service place as a last resort for maintenance and honestly I always expect them to suggest a million car repairs that I don't really need. This was not the case at Oxnard Mazda and I sincerely appreciate that. I was treated with professionalism from the time I called for my appointment through the entire service experience. The appointment was on time and efficient and I was so relieved when I picked up my car and was not pressured to do anything more than the service came for. It's a further drive than my local dealership, but I will use Oxnard Mazda again when in need of dealership services with no hesitation. read more

Oxnard Mazda - Car Dealers Near Me - Oxnard, California

So many issues with this dealership. We leased a vehicle March but they turned in the paperwork 2 weeks late. They ran my credit again when they turned in the paperwork late and refused to remove the extra inquiry. We're on the hook for any extra miles that happened in those 2 weeks. they refused to fix mileage, pay for extra miles or even correct the contract date. They literally said we know it's wrong but we can't do anything because we were already paid for your car. Basically we got our money so we won't help. Next issues they told me plates were on the way and here I am in August still no plates they sent me a tracking number that shows in transit since May. That I would have to go to the DMV now myself. Next issue now with the car we have the CX90 the AC keeps going out they can't tell us why we've taken the car 4 times and this last time they had it for a week. They said we may just have to wait for a recall. Or just take it to other dealerships and see if we can get it taken back for the lemon law. I have never experience such poor customer service in my life with a dealer and lack of action to fix issues they cause. DO NOT GO TO MAZDA OXNARD try any other dealership if you insist on having a Mazda. read more

Sofia was the perfect sales person for my fiance and myself. She was very knowledgeable and answered all our questions. We never felt pressured to make the purchase but ended up coming back because we knew she get us the right car. Very happy with the CX-50, would recommend working with Sofia to have an incredible experience and get the car for you. read more

Danny V. In new cars was amazing!!!! Hassle free deal. Recommend Highly!!!!!!!!!!!

BUYER BEWARE, especially if you're a girl or buying a car for the first time. They will take advantage. I genuinely don't write reviews, but after this experience with this Mazda dealership, I want to make sure that hopefully, no one else has to deal with this. I was being begged for months to come in because they knew my lease was ending. When I decided to buy out my car, I went in to see their offer. Right off the bat, they showed my vehicle price as $15,900 (the vehicle price was $14,801), which was $1,100 over what Mazda Financial told me it would be in my Lease Buyout Agreement. The salesman claimed it was because taxes and fees were added in already, but in the fine print on the paper they gave me, it said that (taxes and DMV fees) AREN'T included in the vehicle price. So the $1,100 was added just because they felt they could get away with it? And it gets better... They tried to charge me almost $26,500 (12k over the vehicle price just for the 48 month term) by adding GAP insurance and their warranty automatically without even asking, plus heavy interest even though my credit is good. That was the price even before taxes and DMV fees were included. When I did the math and confronted them, they lied straight to my face and then hesitantly went to remove the random fees they had secretly tried to add in. Let's not forget they refused to show me the 36-month term that I asked for. They also refused to talk to my family member who is in car sales and would have been able to ensure I was getting a good/fair deal. If you do come to this dealership, come well-prepared with the exact number you want to pay and be willing to leave if you don't get it. Double and triple check everything they give you. I'm so thankful I didn't sign anything. Updated 7/19/24: I didn't walk in and demand numbers but I did ask them to remove the 10k extra in fees that they chose to add without permission. I asked him to talk to my family member over speakerphone to make sure everything checks out but they refused because well why would you want to risk losing such a profitable sale read more

I got a great deal on my 2023 Mazda3 Turbo Premium. My salesman, Tim Green, was a pleasure to work with and ensured all the details were arranged from financing to vehicle specifications. As long as customers are realistic with their expectations regarding their available down payments, credit, and pricing, Oxnard Mazda is willing to work with you. Of course you can't walk into Audi, Acura, Infiniti or even Toyota and ask for discounts left and right without doing your own homework, so don't expect Mazda Oxnard to be any different. It's great that dealerships like this still exist and employee service as great as Tim as this deal would not have happened without him. Zoom Zoom read more

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I just got done selling my 2019 Kia Optima to Oxnard Mazda. I was dealing with the owner Josh, what an amazing guy. He stated he was going to purchase my car for the price we agreed on and he didn't try to give me less upon coming to the dealership. Smooth process with no issues. I got my check within 20 mins. Totally worth the drive from Woodland Hills to Oxnard. I recommend anyone that wants to selling their car to check them out before you use Carmax or Carvana. Thanks again, Najia J. read more

Oxnard Mazda - Oxnard Mazda Amazing place !!! - Car Dealers Near Me - Oxnard, California

We asked them to fix our driver side front window because it would get stuck all the time. They fixed it to some extent however, they also broke our doorhandle, and we had to go back to have them fix that. The window was mostly fixed. It works correctly most of the time but sometimes we have to put our hand on it to guide it up to close. read more

We came in to look at a used Lexus GX460 plus get an appraisal on our current car. Sofia was extremely kind, and was very easy to work with: wondering what our needs are and trying to help us as best she could. The whole staff seemed really kind and willing to work with us in a mutually beneficial way. It was a really nice experience. We ended up going with a different car, but if we were looking to buy the GX460 we would have made the deal here. read more

Great customer service ! Service dept was very prompt quick and very welcoming! I absolutely love the updates they send you via a link they text you to track your service as well as watch the personalized video of them explaining what was done to the car. Also grateful for the ride share experience they provide for you to go home so you don't wait as well as come back. Definitely proud to have a Mazda and come here to be serviced ! read more

I have seen several reviews saying Oxnard Mazda had changed since the new ownership, but I didn't want to believe it since I had such an amazing experience in 2021. Fast forward three years... lease is almost up... of course I'm returning to my beloved Oxnard Mazda. I am going to make a long story short, but the salesman [*****] (Name redacted- decided he's a young guy who needs more manners and customer service experience) ensured our family will never return to Oxnard Mazda. After ghosting me for almost 2 days, I called another dealership and got a better deal and he LOST IT! He sent me angry rude messages and essentially said it was my fault I lost the deal. I'm sure he will tell his manager a different story but I have the receipts and the bottom line is that his lack of transparency and poor communication lost the deal. Maybe he thought that because I'm a woman he could talk to me that way, or give me a crappy price and I wouldn't realize it? I'm still so baffled. I ended up at Bakersfield Mazda and saved over $60/month over what Oxnard had quoted me. The 90 min drive was more than worth it, and Bakersfield has a customer for life, which is sad because we thought Oxnard was that for us. (Adding another star because Oxnard service dept seems to still be great.) read more

Huge thanks to John for being so helpful! Great friendly service all around :) would definitely recommend

My husband and I purchased a CX-70 from Sofia on Saturday and we were thrilled with our experience. No pressure, lots of information and pleasant to deal with. Overall this was a great car buying experience. read more

Thank you Dorian for getting my car serviced and into a Loaner so fast! I appreciate how hard you worked to make sure my needs were met. You were incredibly kind, efficient, and professional. 10/10 recommend! read more

Super friendly service, best deal possible on a new lease. No haggling, no extras paid over invoice, sold us exactly what we were asking for. Tim Green was our sales person, and he was polite, communicated well, didn't pressure us into anything, and provided exceptional customer service. Thank you Tim! Er love our new CX-90 read more

The service department could do you wrong. Be your cars' best advocate! My 2016 CX-5 has had a few services through them, and each time, they might electronically take note of their findings and offer you their recommendations, but you need to be your cars' best advocate. There was a couple issues I had with them writing the mileage on the next oil change label, and another time when the oil light did not show on my dashboard of my car in time. These things are 'thumbs down' in my book when you rely on 100% work on a routine job. Furthermore the Sales Dept. did not make the experience about purchasing another car for our daughter as a graduation gift very exciting. Truly am sorry for offering this review, but it had to be said. read more

I am a previous customer of Oxnard Mazda and hoped to be again. i was totally disappointed in the sales team yesterday, the salesman had no knowledge of inventory, and was not interested in continuing to give me options on how to keep me as a customer, totally unprofessional, I contacted the GM Nick twice and yet have heard back. awful team. read more

10/10 recommend!! Was searching for a 2022 CX 9 Grand Touring with 7 seats and they had one in stock and gave us the best price anywhere! They didn't try to upsell us at all and they were so quick with the paperwork they got us in and out inside of an hour! Talked directly with the owner- loved the personal touch!! read more

Oxnard Mazda - Car Dealers Near Me - Oxnard, California

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Wow John was great salesperson told him what i wanted within 10 minutes we had a deal no back and forth. Go see Oxnard Mazda!

Jorge, the manager is horrible at communication and follow through. I was trying to buy a car for my daughter started the whole process called the back to speak with him about closing the deal never even called me back. Also the place seems a little shady as they told me one percentage rate until I told them I was gonna go to my bank and use them then all of a sudden he said he could offer me a better rate and gave me the lower one. Why wouldn't he just start with that in the first place? Total waste of time will not be returning. read more

This is for the service department and management, I have no experience buying a car here. I took my Mazda3 in for its 40K mile checkup. I called a week in advance to reserve a loaner car and called to confirm one was available, only to be told they didn't have one the day of service. They ordered a Lyft for me to get to work, but closed before they ordered a Lyft back to retrieve the car (even though they promised to do so). I paid out of pocket for an Uber (it was the cheapest ride available at the time) and picked up my car from a sales person who wasn't instructed on how to reimburse me for the ride. Much later I realized the servicer swapped out my license plate covers for their branded "OXNARD MAZDA" covers without permission. After numerous phone calls with the service department manager I learned the original covers had been thrown away. He then referred me to the GM's assistant. She apologized and said they would reimburse the Uber. She also offered a free tank of gas (at their filling station) or a free oil change to make up for throwing away my covers, which were inexpensive but had a lot of sentimental value. (The service manager had previously suggested I find replacement covers on eBay, and was rude and dismissive when he suggested it.) I accepted the GM assistant's apology and Uber reimbursement, but declined the gas or oil change because I never want to go back there. I drafted this review before speaking with the GM's assistant and decided not to post it because she was nice and I would at least be paid back for the ride. That was until this morning when I received my reimbursement check for an incorrect amount. I provided the service manager with receipts for both the Uber and my 40K service to prove the day/time/amounts. Both the sales and service phone numbers I have went directly to voicemail which were full and would not accept new messages. Now I'm here on Yelp warning others. I'm not cashing this reimbursement check until they fix it. I'd rather drive the 5 hour round trip to my old service department in San Diego than take my car here again. read more

I highly recommend shopping for your next car at Oxnard Mazda. I shopped all around to find a good reliable car and Tim Green was able to help me find a Mazda 3 I am so happy with. Talk to Tim and he will take very good care of you. The staff was kind courteous and very helpful in finding me a good deal. read more

Oxnard Mazda - Car Dealers Near Me - Oxnard, California

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Cesar and Lisa were awesome and EASY to work with. I walked in, saw the car I wanted, and they were able to get me in that car at a price I was happy with very quickly. I've had some bad experiences at dealerships in the past where you feel like you're talking to robotic salespeople, reciting lines to try and make a sale. Everyone I encountered at Oxnard Mazda came off like a real person who wanted to help, and for that they earned my business. Very happy with everything! read more

Oxnard Mazda - Car Dealers Near Me - Oxnard, California

On 11/20 I didn't wake up thinking I would like to get a car today. I have always been a midsize vehicle person and I loved the car I was in. The problem is that getting older and my hip. I actually test drove a car at a different location. I had previously been emailing Oxnard dealership. I am so grateful that I contacted them. I got the car I wanted and personally spoke to the owner and Cesar who treated me like I was royalty. I highly recommend Oxnard Mazda. 11/20 is a special day my father's Birthday he would have been 87. read more

Oxnard Mazda - My new Mazda CX 30 Thank you. - Car Dealers Near Me - Oxnard, California

UPDATE. They are still in business after a year. Just admitting that I was wrong regarding this. But the rest of the original review was accurate. read more

Today I called the service department, was put on hold and 10 minutes later the call was terminated. My previous experience was arranging for a recall to be performed, arriving at the dealership only to find that they did not have the part and apparently didn't feel like letting me know so I could reschedule. So instead, they said that they would text me when the part came in. They never texted me. Fool me once shame on me fool me twice shame on you. I will go to Perry Mazda in Santa Barbara. read more

Had such a great experience at this dealership. John was so friendly, helpful, and knowledgable about my car and took the time to answer all of my questions. Definitely recommend going here! read more

My local dealer is Neftin Westlake but I was up in Oxnard at Costco and got a completely flat tire. Costco didn't want to help beyond filling it with air, and Mazda was around the corner so I drove into the service bay. I was ignored and I just asked if they could put on my spare. He refused because he said my car had a recall and that they had to fix it or they couldn't help me with my tire. I don't know what's up in this world, but after this experience today I have to say try at most people are jerks. I needed up in a parking lot and called Triple A. Oxnard Towing was there in 5 minutes. Fixed my tire and got me in my donut way. Costco Tire and Mazda Oxnard losers: read more

Purchased a 2023 CX-5 and had a great experience. We shopped around for several options at other dealerships in the area and had the best experience with Tim at Mazda. In a non-pushy way, he did what he could to earn our business and it was refreshing to walk out of a dealership feeling good for every aspect of the purchase. read more