They changed my medication delivery date without consent making me late on my medication. They also told me what day it would be scheduled for, but no timeframe whatsoever. Also not uncommon for them to run 1-3 hours behind a 4-6 hour delivery window. I can't recommend this pharmacy to anyone. read more

Owl Specialty Pharmacy has gone above and beyond to deliver my prescription when I needed it and I can hardly express how grateful I am to them. I take a subcutaneous medication every two weeks and when I ran out without ensuring the next delivery was on its way, I was stressed. I was going out of town in the next few days so called the pharmacy to see if they could deliver asap. Though they initially said it couldn't happen, after explaining my situation they scheduled a delivery for me before I left town anyway. I was already so impressed and thankful for them listening to and working with me. Fast forward to delivery day and like a dodo I missed it. It is a refrigerated medication so they were unable to leave it. I called and the delivery driver had left the area so it seemed there was nothing that could be done. I was going out of town for a full week and was stressed as I was already late for my last dose. In a last ditch effort I called again-- just after closing-- and to my surprise the director Willie called back and said he would make the delivery happen!!! He was so friendly and accommodating, and didn't express any ire or frustration, even though I knew he would have to send a driver out of their way. On top of that he texted the driver's ETA and updated me in real time. It felt like a miracle. I couldn't believe the kindness and generosity involved. It felt they understood and cared, and it was so reassuring to be able to get my medication in time. I will be letting my doctor and clinic know what a great experience I had with this pharmacy and recommend to whoever I can to support this business! Thank you! read more

This pharmacy has the worst service ever, my doctor prescribed an ointment for my eyes and it took a month and a half for them to contact me. At this point I no longer needed the medicine. In my book this is absolutely unbelievable and unacceptable. I would never do business with them again. read more

Rosemary assisted me on a Saturday (her day off) when I didn't get my medication Thank you, Owl Pharmacy for having such dedicated employees Please give her a raise read more

I am SO beyond grateful to the Director of Owl Specialty Pharmacy!!! He went out out of his way to ensure I felt heard and well cared for and took personal responsibility for me as his customer! He made it his mission to make sure I got my prescription on time and delivered straight to me! 100% recommend! This is the greatest customer service I have ever received!!!! :):):) Thank you, Willie!!! read more

Owl pharmacy helped my mom with her prescription medication. This wasn't just an ordinary RX fill, rather, a bit more complicated and time consuming. Enter Theresa Santos...she single-handedly got in touch with the manufacturer and completed several steps of coordination for this specialty medication. She stayed in constant communication with my parents and really helped shepherd them through the approval process. Theresa was incredibly patient, kind, and immensely helpful. I can honestly say that if it weren't for Theresa's assistance, my mom's medication would not have been approved. How can we thank Theresa for all that she did? Clearly she is a caring individual and an incredible asset to the Owl family. read more

Owls Specialty Pharmacy is the best! I had a Medicare med that was so expensive but they helped me to find an inexpensive way to get it. I was so happy! Theresa Santos took a lot of time and effort to make this happen and I'm forever grateful to her and Willie. This pharmacy blows away all others. Thank you! read more

Personal sevice, reliable and dependable. All whar you are often missing from the large chain pharmacies read more

My son who is 5 years old started getting medications from here shortly after a doctors visit they said they would increase the dose to call the pharmacy and get the new ones. So I called, they said there was an issue and they would call me back. Soon after I received a call from a man with an accent speaking about my son Aiden's medication. Telling me to not follow the instructions on the box and to just give him a dose 1 times every 2 weeks instead of every 4 weeks. I asked him okay so is it just for this dose cause I had one shot left that hadn't been used yet and he said no just keep doing it every 2 weeks. So I kept following it and they kept telling me why am I out, I explained someone from here said every 2 weeks now. And then they didn't question it and sent it out. Eventually they started to say that I'm crazy and I never was told to give him 2 weeks. I didn't want to give me son a shot every 2 weeks in the dam first place. And they said that what I did was super dangerous and I made this all up in my head. And of course they never documented any of this in their computer and are trying to brush it under the rug. I don't know her name but she has a strong accent. read more

I would give zero if there is an option for them. Unethical and unprofessional. They did not keep a delivery date and kept transferring my call to no one. I have to be on my med everyday; they ruined my health by not keeping the delivery date. Still not getting. I am going to report. Terrible. The worst pharmacy ever. read more

This is by far the best pharmacy I have ever been too. They have helped me out on so many expensive medications. I cannot recommend this place enough. read more

After my complaints they fixed the delivery problem I was having. No more delivery problems they are here on time when they say they are coming. Great job Owl RX read more

horrible experience time after time after time with this specialty pharmacy! They rarely answer the phone, they never return phone calls, and they are never on time! they promise a delivery and never show up! This has happened over and over and over again! I am sick of this pharmacy! 2 days in a row they are a NO SHOW with my INJECTION medication! The after hours phone number is BS! THEY NEVER ANSWER AND NEVER CALL BACK! Now it's a Friday and I have to wait until Monday to even speak with anyone! THEY SUCK! I need the medication! read more

Excellent service provided by Theresa regarding problems with my medications refill. She took the time to contact my doctor for a substitute med that would allow full coverage including copay waiver. Like my last experience which Willie and James addressed quickly to resolve, Theresa handled my meds issue with professionalism and empathy. I would recommend strongly this Pharmacy for your meds refill. Keep up the excellent service!!! This should me be more than 5 stars for my most recent experience. That 4star was fat finger error. Sorry guys!!!. You deserve plenty of kudos for being respectful and kind to your customers read more

I am so THANKFUL for the help my father and I received from Theresa S. at Owl Specialty Pharmacy! My father is on a long-term medication that costs over $1K a month to get if paid out of pocket. For a while, we were very fortunate to have been receiving help from a Foundation that Owl Specialty searched and applied for us. Then, the funds ran out. I was shocked and out of options. For a few months, Owl Specialty Pharmacy worked with me to help us find ways to pay for the large sum of co-pay. TODAY, Theresa told me the Foundation received funds for a very brief few days. She had put my dad's case on her on-hold file and submitted the application as soon as it opened. We were approved and my father is able to get his meds again! OMG! I am so so so thankful! Thank YOU, Theresa!!! Owl Specialty Pharmacy has always worked with us on the delivery of dad's medication and they are even more vigilant than I am at making sure my dad is receiving and taking his meds. They deserve 10 STARS! read more

They were very reliable till April of this year. Something happened then to drug reimbursement or government regs and they are now under new management. They said they lost money with my orders. Without asking, they sent my Rx prescription to Acredo. Acredo has an average 1.2 Yelp rating and I have as yet to even get my transferable med on the books, know what the co-pay is or hear when it will be shipped after 5 days. I have run out of med and they don't speed up anything even though they have a new Dr's prescription. This may be the government's dabbling but Owl Pharmacy was not helpful. A phone call would have been helpful so I could have directed my prescription to CVS Specialty or had more advice on where to send my prescription but there was little regard and now I am stuck on the phone for hours getting shuffled about, hung up on and lied to on Acredo. I revised from 2 stars to 4 stars for past performance but honestly, Owl Pharmacy really could have called me last month so I had a month to get established with a new specialty pharmacy. This is obviously another Biden/Harris idiot interference and disregard for business' and people's health and lives. read more

IT SHOULD BE 50 STARS! What an amazing, life-altering find! How about a co-pay of ZERO after 25+ years of paying at least $1700 per prescription of a 5 Tier Injectible four to six times a year? Even writing to "big pharma" got me nowhere. This year, while reviewing open enrollment Medicare options with my independent insurance agent, she suggested no matter what prescription plan I get, I should contact Owl Speciality Pharmacy and speak with Willie. I did. He took my prescription, filled by another pharmacy, and said he'd call me soon. Seven days later, I received the iced package containing 2 injectables that will be used over the next two months. Cost to me - ZERO. I look forward to sending my other, somewhat costly prescriptions to Owl. What a Thanksgiving gift!! Thanks, Willie, does not begin to say it! read more

I want to let people know out there what a special staff they have at this pharmacy..They are very caring and Willie does his best to go the extra mile for you..Everyone I have spoken with treats you with care and kindness and a timely manner..I give them a 5 star review for all that they do.. read more

I was surprised reading the good comments of Owl Pharmacy in Covina, CA. This pharmacy is the worst ever. First delivery is fine, arriving Nov.6, 2023 with a filled up date of October 31st. Then, I received a text from them asking me when to deliver my refill that will be out Nov. 30th , I text backed that they can deliver my refills any M-F between 8 AM- 8PM knowing they don't open on Sat and Sun. . They told they can deliver Thurs , Nov. 30 bet. 12-5 PM and been confirmed. But no delivery. Called and talked to Jennifer and she told me the delivery will be done Friday 1-6PM and still no delivery and no text or call from them and since they are closed after 5:00PM all I can do is wait until Monday . Since they are not open until 9 AM I called Dr. Chen's office and asked them why my medication refill wasn't delivered as confirmed. Fabiola at Dr. Chen's told me that they probably can deliver it Nov. 6 and told me they can't even promise that they can deliver. Fabiola told me if I know of any other specialty pharmacy to use besides the unreliable Owl. I told her not at the moment. Then I called Owl again and talked to Eric told me he has to check their delivery schedule. Talked to Jennifer again and she told me my prescription was delivered to someone in Compton. And told me that it will be delivered todayDec.5, 12-5PM and as of this writing it is now 5:54 PM. No Text and No phone call from Owl and of course I can't call them as usual as it is past 5:00 PM. I am so amazed to read all those fake good reviews they received online. This Specialty pharmacy ought to be checked by regulators . And that Jennifer ought to be fired or demoted for being d, disrespectful, very unprofessional and a liar.I am beyond belief how a Specialty Pharmacy operates this way! So disgusting. Elena M. read more

Diana Murillo from Owl Specialty Pharmacy has been assigned to my specialty prescription. The care and energy she has put into ensuring I'm able to get my prescription is beyond what I could have ever imagined. This is my first time ever dealing with anything like this. She has gone above and beyond to help me through this process and has been with me every step of the way. Her level of communication and nurturing personality has been so important to me. Diana has made me feel that I am not alone. I am very thankful to Diana, more than words can express! read more

Theresa was very considerate for helping with my budget by saving on my prescription. I do appreciate very much her understanding. Thank you so much! read more

I have so much gratitude for this pharmacy. I have had so many frustrated moments and uncertainty with my medication. I spoke with the manager Walle. He went above and beyond to approve my medication. I have had so many ups and downs with my illness and there were times where my quality of life was at its low. I received my medication today as promised and I have Walle to thank!!!! I am immensely grateful for his kindness and the customer service has been phenomenal for me. I feel relieved and hopeful again. Many many thanks to Owl Pharmacy and its staff. read more

I've been using this pharmacy for almost a year now. The main issue I have is if you don't call early enough in the day, you may as well wait until the next day because no one answers the phone. When I addressed this with the pharmacist assistant who answered the phone, she responded that they get busy and can't get to all the calls. When you do schedule a delivery, it takes 3-5 days before you receive your prescription. Timing for my medication is crucial so if I miss scheduling a delivery for a couple of days, it takes me past the time I should have taken my medication. I take Dupixent which requires me to schedule my delivery every month. I wish they could set up an repeat delivery so that I don't have to call it in every month. Other than these issues, and the fact that I request "no signature", that doesn't alway happen. read more

There is no reason for me or my auntie to change specialty pharmacies, these people are just efficient and amazing I also have to notate that they are polite and kindness is not lacking, from the Pharmacists to the Coordinators, my aunt and I have been using Owl Specialty pharmacy for the last 5 years and no regrets what so ever. I highly recommend Owl Specialty Pharmacy. read more

I highly recommend! They have friendly and professional staff and get the job done right. Their turn around time for prior authorizations is very quick. They are really good at getting medications approved. They have a great response time, credit to their staff, and are very helpful in answering questions. They fight with the insurance company for you, and they appeal it if it doesn't go through, they are really looking out for you. 5 stars! read more

After talking to owl special pharmacy Director few minutes ago. I have to give them a 5 star without a doubt . I have to admit that I was wrong about judging them at first place. They are a great company and I'm very happy to doing business with them. I recommend them to everyone. Very nice people! read more

Great customer service for my current RX refill and for making me whole by correcting the prior four months ago refill error. Thanks to James G. and Willy for making sure that my refill is done properly. Special thanks to James G. for walking the extra mile in helping me obtain assistance from PAF for my co-pay. You deserve five stars now instead of the one star rating I gave you last time. I definitely recommend Owl Pharmacy for your next RX order. As James G. said last time I spoke to him, he will make sure that those who serve their patients will be properly trained to become more customer service oriented. He did as he promised!!! Kudos From:ALTON P. read more

I called the pharmacy to ask a question regarding my medication. After ringing a few times someone picked up the phone and hung up! So they did not want to talk to me! Why should I give them my business when they do not have the courtesy to at least answer and put you on hold! Bad! read more

Best organization I ever dealt with. Could not afford a very expensive medication and they stepped in and helped me out. I would recommend them to anyone. The people I dealt with were kind and understanding. read more

Find another delivery service! They subcontract out for their drivers. Ladies are sweet over the phone and they call to schedule for your delivery, they pick ta window of 5-6 hours on a specific date. Fine with me. Can they make that window? No they cannot. 1st time I was kind and switched hours around to pick up meds left on porch in hot sun when specifically told driver to put in box. Called they said I'll be put as priority and make sure it gets delivered on their picked window of time . 2nd time same dang thing except I'm at work this time and I call again and chew them out. If your going to hire outsiders make sure your system and communication is on point. They want to reschedule me for this to happen again ? No I finally was confirmed that the delivery would be between that window that they set that day. My meds were delivered. Please find a solution to this madness. It's not a good look. read more

I would like to express my sincere gratitude to Owl Specialty Pharmacy located at Covina, California for their professional and kind help and delivery. Although English is my second language, I always got a friendly, patient and efficient assistance from any person at Owl Specialty Pharmacy; especially English is my second language. Therefore I highly recommend Owl Specialty Pharmacy based on my two years' great experience. Thank you! read more

Excellent and extremely helpful! I had a RX that required many nearly impossible hoops to jump through. They walked me through the steps via text. Then they offered to help by taking up the phone calls (I was about to give up). In a day or two, I was set up with RX delivery. Thank you, Owl Pharmacy!! read more

I have been a patient with Owl Specialty since January 2015. I have two specialty medications that I have to take and I have to say that I have never felt so comfortable and secure with a pharmacist as I do with Willie. He has helped me tremendously with answering my questions, offering suggestions, and always making sure that I have what I need. The staff is always professional, kind, knowledgeable, and through. Nancy is the best. She has always made sure that I have what I need for my treatments and they deliver it to my house. Dealing with the medical issues that I have to deal with it is a big relief to have Owl handle these medications as it is one less thing I have to take of. They schedule the refills and the deliveries around my schedule and they are always kind, courteous, compassionate. I would have all of my prescriptions here if they were not so far from my house. They are truly the BEST ever. Thank you Willie and Nancy. If you have a physical illness or if you medications that need to be filled this is for sure the pharmacy to do it at. read more