Staff on site have poor customer service. Look elsewhere if your trying to get an appointment and…read morecant catch the optometrist, don't bother wasting your energy. I attempted multiple times, likely booked up forever.

Exceptional service, exceptional quality of glasses at a substantial discount. Dr Trott is 1st…read moreclass professional and amazing. Highly recommended to all!

Lost a screw replacing the nose pads in my glasses and I came to this location for help. Joshua…read moreimmediately took my glasses, after I explained the situation, and corrected my issue. The staff seem knowledgeable and I know for a fact are courteous and friendly. I will definitely be back next year for my glasses prescription!

The professional. Mr Cox will completely give you the best service over all other options in…read moreeyewear.

Service is unbeatable, always helpful and great post help when needing repairs or replacement.read more

First time there today…read more Something about the doctor just weirded me out. Told me not to talk, not to laugh etc. and constantly repeated himself. I felt stupid. Thankfully didn't need s prescription and be was thorough. I don't know. There's probably better places to go

The staff is very unprofessional . The wait time is ridiculous. I scheduled an appointment for 4…read morebut was not seen until 5 . The staff socialize more than they are helping customers .

The Schaeffer Eye Center in Montgomery is the best place to go for eye exams, glasses,…read moreContacts...everything! They have a marvelous staff and Doctor. They all are so caring and professional in attitudes and dress! My wait time was about 15 minutes, not bad at all! They are the nicest people you would ever want to meet.....and the coffee is good too!

I came to Costco Optical the first time because I already had a membership to Costco so it was…read moreconvenient. The first thing that I noticed was how much less the glasses were on display. I've been going to another optometrist and HATE having to get new glasses and contacts because it's so expensive. As soon as I walked up a guy in optical named Scott started talking to me about different frames and lens options and how they could help me. But for me, it came down to the price. Dr. Bizzle (GREAT Optometrist and the exam was less than my other doctor) got my exam done and then it was off to get the glasses. I learned a long time ago to pick out glasses before they put drops in your eyes. Trust me here. Anyway, I got a pair of glasses for driving called drive wear. (They turn dark like sunglasses when you're outside) and another pair for staring at the computer all day in the office. They really helped me to read the paper work and see the computer without getting that massive headache at 3pm. Apparently it was eye strain. I also bought contacts. All of it was less than I would have spent on one pair of glasses at my other optical place. Thank you Scott and Dr. Bizzle for helping me. I promise I'll see you again next year!

I came in today with severe pain in both heels. Josh was very pleasant and knowledgeable about…read morewhat i needed to help relieve this pain. The supports he suggested instantly relieved the pressure from my heels. Unfortunately I have to check my finances before I can make this purchase as well as check with the VA to see if possibly covered. This was my first visit to this store and I found it through Google. ​

Hi I'm Roxie I visited the store in Montgomery Eastchase , Mrs Tracey is so friendly she really…read moreknew her job she made me feel so comfortable today because I didn't know what was going on with my feet but I knew they hurt so she explain everything in full details went over everything they had to offer and it help me understand where I stood the kind of service I received I don't know what took me so long to check them out all I can say is I went in pain and came out feeling like I was blessed with two new feet

Verizon manager CLIFF BROWN at the store on Eastchase in Montgomery, Alabama got "Christine" today…read morein front of all of his customers and staff. The girl that was trying to help me needed the manager to help her print my bill and no one wanted to bother him while he was outside, so I took it upon myself and had to walk around the building where there was an obvious SKUNK smell with not a in sight. He was on a personal call outside and tried to tell me to wait, but I advised him that wasn't an option. I had to literally shoo him back inside. I fussed at him all the way inside & through the store. He had the NERVE to try to tell me to "ma'am, can you keep it down"... My response was "Don't shush me! I've been here for 30 minutes trying to get my BILL PRINTED since I can't access the online portal because VERIZON didn't change my number correctly in their 2-factor garbage. Business customer for over 20 years & no one can help me " It took him all of TWO SECONDS to push that button to print that bill. AND, I got my point across with not even one curse word. No wonder this store has a horrible rating. And yes I'd already tried the business customer service line... Was hung up on by the automated system 5 times before reaching what I THOUGHT was a human. Nope it was an AI BOT that could understand me. Southern drawl I guess. It hung up on me too after I asked for a supervisor, because I guess AI BOTS don't have supervisors. #lostSouthernGraceandCharm

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.