This is a LONG one reviewers but I have to tell my story! WE LOVE THIS EYEMART EXPRESS STORE! GARY was the man! It's no wonder why this store has so many great reviews! And another HUGE difference we noticed upon entering this store was how everyone was greeted! With a smile and sincere hello, how can we help you! We did NOT get this at America's Best or Lens Crafters. I had gone to America's Best, where I'd purchased my glasses to have the eye bridge cushion replaced. The young man had also tightened them (unknown to me). When I went to take them back off the one side was noticeably tighter, but right, but the other side was nearly impossible to fold in. Then they simply broke right in half in my hands. (After repairing them he'd handed them to me open and I simply had put them back on.) So we drove back to that store (35 miles), told them what had happened, and I'd noticed a fracture in the frame near the joint of the arm and the eye piece parts, on the same side that was over tightened. They said they'd call me IF they found the same frames, now discontinued, and that was all they could do. Mind you these glasses cost me about $368.00. So we drove another 45 minutes to Montgomery to Lens Crafters,(we'd originally planned to go there but decided to give America's Best a shot JUST because it's where I bought the glasses in the first place AND it was so much closer). We'd purchased glasses from Lens Crafters in the past, where we used to reside, but not this particular store, and always had a good experience. As soon as we entered the store at about 1:30 PM, we noticed that there were NO customers in the store. This store is located inside a mall. As soon as the lady sees my prescription (I brought with me so that they could make me another pair), she tells me they can't do anything to help me because my prescription is expired and I would have to have another eye exam, which would cost $104.00. The doctor would not be back from lunch until 2:30! Remember it was 1:30. And this was on Saturday. Anyway, I began to be totally irritated since I'd driven so far. (I'd called earlier in the morning before we left and she never told me that I'd have to have a new eye exam. And they wouldn't know what kind of lenses I'd need until AFTER I had the eye exam, and if they didn't have the lenses, I'd have to come back in two weeks to get those! AND they wouldn't be able to put my lenses into any other pair of glasses. She wouldn't even consider looking. I decided there was no way this was happening. My backup glasses were not very comfortable as the prescription was very old on those. And readers were the only other option I had left. I wear bi-focals. So I noticed the Eyemart Express, that we'd passed, was just about 2/3 miles back and we decided to go there. When we walked in it was about 1:45 there were quite a few folks inside, but they also had several people on staff working. BEFORE we could even sign in a gentleman named Gary came right out from behind the counter and began helping us. He said he would look to see if they had a pair of frames for my bi-focals and try to get me set. He stated that he understood (without us EVER saying these words mind you) that it was a holiday weekend (May 26th), my glasses were broken, and that I just needed them fixed so we could go and enjoy the rest of the weekend. He found a very suitable pair of frames within less than 2 MINUTES! He had my lenses inside them another 10 minutes later! We couldn't believe it after what we'd already been through with America's Best and Lens Crafters! WE told briefly told him what we'd already been through and he told us he understood as he used to work at Lens Crafters. They could have done the same thing that Eyemart did for me! It's no wonder that Lens Crafters will be out of business soon! This store rocks! No wonder they have so many great reviews! read more
