Staff on site have poor customer service. Look elsewhere if your trying to get an appointment and…read morecant catch the optometrist, don't bother wasting your energy. I attempted multiple times, likely booked up forever.

Exceptional service, exceptional quality of glasses at a substantial discount. Dr Trott is 1st…read moreclass professional and amazing. Highly recommended to all!

I came to Costco Optical the first time because I already had a membership to Costco so it was…read moreconvenient. The first thing that I noticed was how much less the glasses were on display. I've been going to another optometrist and HATE having to get new glasses and contacts because it's so expensive. As soon as I walked up a guy in optical named Scott started talking to me about different frames and lens options and how they could help me. But for me, it came down to the price. Dr. Bizzle (GREAT Optometrist and the exam was less than my other doctor) got my exam done and then it was off to get the glasses. I learned a long time ago to pick out glasses before they put drops in your eyes. Trust me here. Anyway, I got a pair of glasses for driving called drive wear. (They turn dark like sunglasses when you're outside) and another pair for staring at the computer all day in the office. They really helped me to read the paper work and see the computer without getting that massive headache at 3pm. Apparently it was eye strain. I also bought contacts. All of it was less than I would have spent on one pair of glasses at my other optical place. Thank you Scott and Dr. Bizzle for helping me. I promise I'll see you again next year!

From the owner: Our business prides itself on giving our members the best products possible and also at the best…read morevalue possible. Our team is very knowledgeable about our products. We are also lucky enough to have one of the best and most talented Optometrist in Montgomery, Dr. Becky Bizzle on our team.

Wow! Just tried to see if Berry Optical on Wares Ferry Road could help me find a different and…read morecheaper contact and the lady who answered the phone shot me down hard and told me that I would have to be charged a refitting fee and I just got my prescription a couple of months ago! Geez! I was having a great day until I just had my behind handed to me over the phone! Pretty obvious you're not allowed to change your mind. I guess I'll be paying another fitting fee, but it won't be with them!

Such a pleasant experience. From initial appointment to last fitting at pick up. Very through…read more Knowledgeable and friendly. Would highly recommend to anyone in the surrounding area.

The staff is very unprofessional . The wait time is ridiculous. I scheduled an appointment for 4…read morebut was not seen until 5 . The staff socialize more than they are helping customers .

The Schaeffer Eye Center in Montgomery is the best place to go for eye exams, glasses,…read moreContacts...everything! They have a marvelous staff and Doctor. They all are so caring and professional in attitudes and dress! My wait time was about 15 minutes, not bad at all! They are the nicest people you would ever want to meet.....and the coffee is good too!

Lashawna (spelling?) was great! she really stepped up and helped me in my time of need and I can't…read morerecommend her enough!

The staff at the location on Atlanta Hwy. are incredibly rude and unprofessional. From the moment I…read morewalked in, I felt like I was bothering them just by asking questions. Instead of being helpful or courteous, the staff had an attitude and made the entire experience terrible! Customer service should be the bare minimum, but unfortunately, that was completely lacking here. The way customers were spoken to and treated was unacceptable. I left feeling frustrated and disrespected rather than valued as a customer. I definitely would NOT recommend this place. The rude attitude and lack of professionalism completely ruined the experience.

I like the doctor. But the man that does the glasses always give me a name brand glasses with a…read moregeneric case. Always stating they come that way but when someone he likes come. Everything is in proper order the three stars go to the one that examines my eyes. The extra two would of came if the other party gave me better service.

From the owner: In office lab. Glasses ready within an hour. We offer complete eye exams & treatments. Pre Ops &…read morePost Ops catarac Surgery. 800-239-3414

Very poor communication from office staff and they are very rude and they falsify documents on…read morepatients profiles and if you are rude back they ask that you find a new care provider very poor business in my opinion definitely don't recommend anyone go here..

Dr. McFaden and his team have always made me feel like they are invested in the overall health of…read moremy eyes and the quality of my vision. They are compassionate and passionate about their care.

Ever go to an appointment and have to wait 45 minutes past your scheduled appointment time? If…read moreyou're looking for that, go to River region vision source in Millbrook. I go there every six months and the last visit I waited 45 minutes past my appointment time. Had another appt last Tuesday and I watched 12 people go into the back, another 10 come in were agin seen and I was left alone. I asked why I was still waiting and they said they didn't know where my paperwork was but would look for it. After 10 min waiting, I left. The manager Sarah called me and wanted to rebook my appt. I asked why? I'm never seen on time. She said it is Doctor Vrostos policy that all patients are seen based upon their scheduled appointment time even if they come in 25 to 30 minutes late. What that means is if you have a 10:10 am appt and you come in 30 min late, say at 10:40 am, they are seen immediately. Pushing everyone else behind. The staff stood around gossiping for 20 minutes waiting for all these late people to show up and when they did, they were behind. What a dumb way to run a business. Sara the manager explained to me the Dr stands firm on that policy and refused to let me talk to the Doctor. She went on to say Dr V Never calls patients for complaints or issues. She then agreed that they did not respect my time or me as a patient. It's basically a waste of the Doctors time to deal with patients. I was shocked and could not believe she told me that but she told me not to wait around waiting for a call back because she will never call you back. So the manager was 100% correct a week has gone by and I've heard nothing from the doctor. You know the doctor is great, and if you only go once a year, maybe it's OK to wait that long out for an appointment. But when you go many times a year, it is totally disrespectful to be treated like that. I've already found a new doctor already have an appointment.

They have gotten better about answering the phone and calling back. We also did not have to wait as…read morelong and the staff was very friendly this time. We are much happier going after our last visit.

The Team comes to Demopolis every two weeks for one day. We met with Brad…read moreon the thursday before my Wife had her 1st eye Cataracts done. Brad did an excellent Job explaining the procedure and costs. When we left we had a very good idea of what to expect and all the possible problems we may encounter. My wife s eye doctor in Demopolis had recommended them so we had confidence they were. trustworthy and capable of doing a good job. That has been one week ago today and we have not been disappointed. The surgery went well. We have been to my wife s local eye Doctor for a follow up and one more tomorrow. Next Week she will have second eys done and we are sure it will be good also. Thank You to Montgomery Lasik and Eye Care. Whitfield Hospital and Dr Green s Demopolis Office for the Great Work.

I had a 2:30 appointment and after waiting 45 minutes I had to leave since I have other things…read moregoing on. It is a shame that many medical businesses do not respect the customers time. I assure you that if people came 45+ minutes late for their appointment that they wouldn't tolerate it. I expect to be seen within 30 minutes of my appointment, and I do not think this is unreasonable.

I LOVE this place! Dr. Paulk is amazing and so are his staff. I had an emergency back in November…read moreand it turned out to be a very serious diagnosis in which I am now being sent to UAB. Dr. Paulk caught it and knew what to do right away. There is no long wait times and they make sure you are taken care of!

I have been coming to this practice for years. The office is so nice and is always clean. My…read moredoctor takes the time to answer all of my questions and I never feel like I'm being rushed. I had the most thorough exam and was even able to wear contacts for the first time! I didn't think I would be able to wear contacts because I wear bifocals but my doctor put me in a multifocal contact lens and I love them!