I want to thank Art from Outreach PC Tech for helping me with my IT issues. During this coronavirus pandemic, every dollar has to be spent very carefully. Thankfully, this company was a referral from a good friend and I was told that the prices are not only reasonably, but downright cheap for the quality of service. I had contacted the company several times regarding several issues over the past week. One was for one computer not being able to run a an Autodesk program for work. Another was for a fleet of computers that were needed to be bought for a work project. Art was the technician helping me remotely. He was very communicative, understanding and pleasant to talk to over the phone. He walked me through the process of installing a remote viewing software, and checked the system parameters without having to be present at my house over the quarantine. I already had a hunch that it was the video card that was causing the issues, but I am very glad that I had called a professional because Art found that most modern video cards would not be supported on this older computer. To make matters worse, the program that would not run required a newer "GL" version so most older video cards would not be supported either. Adding an extra problem was the fact that since this was done remotely, it was not difficult to physically inspect the computer to be sure if a newer card would be compatible with the computer! It turns out this ended up being important and Art was able to do a video chat with me on WhatsApp to guide me on taking the computer cover off and taking pictures of a few parts to send to him. The pictures showed that although space was not a problem, there was not enough power connectors from the power supply to get a potentially fitting video card in. Art said he would call me back when he finds a fitting alternative, and I was skeptical already as to whether he will be able to find the part because everyone else told me that I should just buy a new computer. I got sent a link in a few hours for a video card that was from a good brand, at a good price, did not need the extra power connectors, and most importantly met the minimum requirements for my Autodesk program. After ordering it took a few days to get shipped and another technician was promptly scheduled by Art to come over the next day. He switched the cards, installed the proper drivers, and voilah! everything works. A few days later at my work, we were planning on buying upgraded computers and monitors as well, and I had Art do a recommendation for an entire fleet of work computers to be put into the office. He went above and beyond in comparing the best prices from different websites, and had exact recommendations based of asking quite a number of questions regarding how and what we use on them. I feel that calling him and paying him for this alone saved us more money than if we were to do this ourselves. Art had mentioned that his company was only starting to get more calls from Google based on all the reviews, so I am posting this on several review sites to get them more business and to let other people know that they can advantage of computer services from this company while their prices are still low. read more