UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

My mother went in to buy a new mattress for my niece, and I looked around at the mattresses and was…read morefeeling them all and checking everything out. They had a nice large selection there and I loved some of the beds and instead of having frames they had a really cool thing that you just put your mattress on top of where you don't need a boxspring, and then there's plenty of room to put stuff underneath your bed. I would not mind getting one of those for the future. The prices were very reasonable. The employee, taking care of us, was very nice and willing to explain every little thing, and repeat himself over again, when my mother did not hear him, or could not hear him. Next time I need a mattress I would definitely go here and I would recommend anybody else checking out the store first before going anyplace else.

Bob's discount furniture and mattress is a great place to get quality furniture and mattresses at a…read morefraction of the price. It is in Hamburg New York and I bought all of my mattresses here.

Furniture is cheaply made don't like the store not as good as amvets or hearts for the homeless was…read moreon there once won't go back

The salesman that assisted us, John Willis, was excellent. He was very knowledgeable, helpful &…read moreprofessional. Great experience.

Love Paul. He is the best salesman. Informative then leaves you alone to make your own decision…read more Products have been great. Bought a metal bed with mattress and box spring for master bedroom and now buying a metal bed set for a guest room. Very happy. I recommend this location specifically.

Over priced and bad quality spent over $3100. Worst purchase ever got in to. Should had stuck with…read moremy gut also their mattress protectors are trash as well. Go to Ashley's valley City or flanigan's your better off. Metro mattress is really in this thing where they can deliver free and pretty fast because no else does it kind of reels you in. BEWARE

I purchased a tempur-pedic mattress at another location and was skeptical that I made the correct…read morechoice. I walked into the Delaware location to test out the beds again and was met by Jon who went above and beyond to ensure that I was happy with my decision. He explained in detail the qualities of the mattress, as well as the materials of what it's made with. This is my first mattress purchase, and given the price of the mattress, it's imperative that you're confident in your decision. He was absolutely fantastic. Patient, funny, and kind. I will gladly do metro mattress again and will recommend others go in for a great experience in what can potentially be a daunting one!

I have bought multiple mattresses from Xtreme always very happy with quality and price and with the…read morevery helpful staff who are knowledgeable and easy to talk too

We bought what was suppose to be firm mattress in summer of 2003, they delivered what appeared to…read morebe same one same cover etc. we bought the $65 cover to get sleep warrantee. We did not look at tag on mattress. Both my husband and I have orthopedic implants. Finally about 45 days or more after feeling this mattress was too soft, but coming off a a 15 year old one was confusing we looked at tag said plush. Returned to store, they first said we could exchange it but then they stalled and back tracked said we waited too long. apparently noted in our file we were fine with it. Each year gets softer more saggy till 2 1/2 years later we had enough. The bed was covered and still looks perfect to eye with no one on it so warrantee not in effect .The salesman first told us if we choose new bed he match the $1599 we paid but when went in to purchase then said take only $200 off making our costs way too high. Do not trust them and convinced their stuff made special for store of inferior quality,. We plan to give the bed away too nice throw away but need to repurchase. If need cheap bed for kid or guest room they probably fine, but not master bed. unless plan keep it for short time. Seen many reviews since similiar our experience delivered wrong bed, not honor sleep guarantee and manufacturer warrantee no on ever gets on any bed they big joke.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

Johnathon and dan did a great job they assembled our sectional definitely recommend for…read moreawesome/affordable price point and great service skills My wife is happy!!

Bright showroom with lots of mattresses and a nice sales associate. I'm docking stars for two…read morereasons though: 1. They didn't have many mattress sets in our price range, (we were trying to stay around $500ish for a queen set) and the ones that were, were kept in a back room, with only twins available to lay on. 2. The prices were unclear. They were labeled but the sales associate kept implying they would be on sale (for an undisclosed amount) with even more room to negotiate. When we got a quote, it didn't seem to reflect a sale price as all. This may be a good place to shop if you're not on a tight budget, however for us it was just out of our price range.

Bought a mattress last year. Wanted to exchange box springs to a low profile because it was too…read morehigh, guy was so nasty when I called... said you liked it in the store"!!!!! Wouldn't let me exchange it even tho it was well within the time period.

Went to extreme mattress to buy a mattress the mattresses are really nice. They're more reasonable…read morethan other places but the old saying is you pay for what you get!!! if you want a mattress to last couple years, this is a place for you. Paul and I wanted our mattress to last more than acouple years so you'll have to keep reading to see where we ended up getting a mattress. God bless Debbie.

I have back and hip problems due to a very incompetent pt.that herniated 4 of my discs. I need a…read morefirm mattress with a comfort top for pressure points. We have purchased 6 mattresses from Extreme Discount over the years and they have been great so we went there again cause we needed to replace the 10yr old one we had. We ordered the Vera firm.I tried it in the store and it felt great. The one that was delivered didn't feel anything like in the store.I was literally sinking in it. I am a 125lb woman. After 26 days on this mattress from hell I have Extreme pain in my legs and hips and back in physical therapy. I called about this and was told that it could not be returned but we could get another mattress with a discount plus a $75.00 charge. What? The salesman also asked me to check the mattress tag because there's apparently a Vera Firm AND a Vera Plush. Mine said Firm. It was more like a plush.Think it was mislabeled.So we were stuck with it and gave it to our daughter because she loves a soft mattress. They say 30 days comfort trial. Warning , even if you buy the mattress protector for $65.00 you will still be stuck. We noticed after the fact that on the second last page states ABSOLUTELY NO REFUNDS on merchandise that has already been taken or delivered even if still in factory wrapper or box. The salesman Bill was very nice but also very misleading. As for delivery there were 2 guys, 1 older maybe late 30s early 40s and the other maybe in early 20s.The younger guy was very nice and courteous, the alpha male on the other hand was far from it. A little snippy which in no way I was going to tolerate in my home and made Mr.Alpha well aware of it Wasnt informed that delivery also included attitude. We had been very good customers for years. Never again after dishing out $1000.00 will we ever do buisness with them again.

This mattress store sells quality mattresses at great prices. They are located at Southgate plaza…read morein West Awneca

We love the bed. The salesperson was very helpful and the two delivery guys were great.read more