UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

Sales and furniture is great but the DELIVERY absolutely SUUUCKED for us…read more 9:30 pm arrival on delivery scheduled for 2:30 One time they simply didn't show up for our delivery And we waited til 10:30pm & called, they said "oh sorry"... And twice they sent a replacement section of our couch but both times they sent the wrong piece after waiting all day for it. And we still aren't done .... Sales is great but maaan don't be in a hurry for them. Our bed frame is on back order, it's been about a month I think.

They are very handicap accessible I had no problem moving my chair or my service dog around the…read morestore. Everyone was very nice and helpful and everything was reasonable price. I purchased a sleeper bed that will be delivered Thursday.

The salesman that assisted us, John Willis, was excellent. He was very knowledgeable, helpful &…read moreprofessional. Great experience.

Love Paul. He is the best salesman. Informative then leaves you alone to make your own decision…read more Products have been great. Bought a metal bed with mattress and box spring for master bedroom and now buying a metal bed set for a guest room. Very happy. I recommend this location specifically.

Over priced and bad quality spent over $3100. Worst purchase ever got in to. Should had stuck with…read moremy gut also their mattress protectors are trash as well. Go to Ashley's valley City or flanigan's your better off. Metro mattress is really in this thing where they can deliver free and pretty fast because no else does it kind of reels you in. BEWARE

I purchased a tempur-pedic mattress at another location and was skeptical that I made the correct…read morechoice. I walked into the Delaware location to test out the beds again and was met by Jon who went above and beyond to ensure that I was happy with my decision. He explained in detail the qualities of the mattress, as well as the materials of what it's made with. This is my first mattress purchase, and given the price of the mattress, it's imperative that you're confident in your decision. He was absolutely fantastic. Patient, funny, and kind. I will gladly do metro mattress again and will recommend others go in for a great experience in what can potentially be a daunting one!

Where do I begin? I got a mattress from here 4 years ago and decided it was time for an upgrade. I…read morehaven't had issue with the mattress. I chose the Chadwick Bay plush mattress. The guy was very informative and actually helpful. They aren't pushy and aren't the breathing down your neck type. We also got another mattress for the guest bedroom which wasn't too bad either called The Cambridge. I did take off one star because the warehouse people can't seem to follow instructions and called the wrong person even though the receipt stated to call someone else on the list. Anyhow, they are coming tomorrow with both mattresses. Do I think it's a bang for your buck? Yes, I do! I will warn you that they don't carry mattress name brands like Sealey or Serta. Those makers "supposedly" make the mattresses at Xtreme but with "other names". I would say check it out if you are looking for a mattress at a decent price.

I had a great uncle in town with his dog. He in his 80s and afraid to stay in a hotel during…read morecovid-19. I needed a bed for my spare room in my new house in a pinch. I was quoted a price so we got in the truck and drove the 90mins there. When I got there I was told that the split box spring I was quoted for earlier actually costs more than I was told then when I was mad and said I'd pay the extra he said they were out at that location. So I was even more upset and just took the solid one. I'm not mad at the sales guy, he isn't the one who lied to me on the phone. He was helpful. When I got home it didn't fit up my staircase and when I cut it open to see if I could take it apart and reassemble it upstairs I saw that it was absolute junk. The cheapest wood and assembly I'd ever seen. While taking it back out to the truck we dropped it literally a foot and it shattered. Whatever. I ended up having to go to home depot and buy everything to build a platform.

DO NOT BUT ANYTHING FROM THIS STORE! Im surprised this…read moreplace isnt shut down by now because the way they operate is insane. I came in a few months ago searching for a mattress. I finally settled on one for 500$ and was making payments over a couple months ( im a student, 8 months pregnant, ect). i wanted the mattress to be in my house before i went into labor. a few weeks ago i was going to make my last payment and ready to pick up my mattress. I went in (i live 30 min away mind you) for them to tell me that they dont have the mattress in stock. i was upset but was assured the mattress would come in soon. I called back many time in the upcoming weeks to see if the mattress came, they kept telling me its on some random truck, which they could not get in contact with because the trucking company has no phone number... only an email and they werent getting a response from the truck company. now its been a month, and i have no mattress but they want me to pay for the mattress... I was then told i could come in, get a 10 inch mattress of the same brand and they would throw in a "free" box spring. i again drove 30 minutes to this place and they forgot to inform me that the 10 inch mattress was not the same softness as the one i originally ordered. i ask for corporate numver, they tell me there is no corporate number. i ask for an email, they said they cant give me an email bc that email they use is for employees only.... what the hell bro. They tell me i should go online and submit an inquiry about my frustrations . I then ask for a refund. they say they will keep 50$ of my refund because i had the product on layaway. im very confused as to why they would withhold 50$ if they themselves dont even have the product!!! I ask them, when i originally came in, did you guys even have the mattress to begin with??? The manager (Tim) says he doesnt even know. Stay with me... then to process my refund i used three different cards when i came in to make my payments. he told me that each card had to be on hond so he can process each individual transaction to each individual card. one of them i dont have because it expired and overall to process individual refunds is extremely inconvenient. This place needs to be shut down and out of business. DO NOT GO HERE!!!! I went to Raymour and Flanigan and was able to get a softer mattress, better quality, better customer service and a better price right away. i will never come to this place again. no wonder why theyre always empty, parking lot never had cars in it and they have low reviews. i should of known.

Johnathon and dan did a great job they assembled our sectional definitely recommend for…read moreawesome/affordable price point and great service skills My wife is happy!!

Bright showroom with lots of mattresses and a nice sales associate. I'm docking stars for two…read morereasons though: 1. They didn't have many mattress sets in our price range, (we were trying to stay around $500ish for a queen set) and the ones that were, were kept in a back room, with only twins available to lay on. 2. The prices were unclear. They were labeled but the sales associate kept implying they would be on sale (for an undisclosed amount) with even more room to negotiate. When we got a quote, it didn't seem to reflect a sale price as all. This may be a good place to shop if you're not on a tight budget, however for us it was just out of our price range.

Bought a mattress last year. Wanted to exchange box springs to a low profile because it was too…read morehigh, guy was so nasty when I called... said you liked it in the store"!!!!! Wouldn't let me exchange it even tho it was well within the time period.

I have back and hip problems due to a very incompetent pt.that herniated 4 of my discs. I need a…read morefirm mattress with a comfort top for pressure points. We have purchased 6 mattresses from Extreme Discount over the years and they have been great so we went there again cause we needed to replace the 10yr old one we had. We ordered the Vera firm.I tried it in the store and it felt great. The one that was delivered didn't feel anything like in the store.I was literally sinking in it. I am a 125lb woman. After 26 days on this mattress from hell I have Extreme pain in my legs and hips and back in physical therapy. I called about this and was told that it could not be returned but we could get another mattress with a discount plus a $75.00 charge. What? The salesman also asked me to check the mattress tag because there's apparently a Vera Firm AND a Vera Plush. Mine said Firm. It was more like a plush.Think it was mislabeled.So we were stuck with it and gave it to our daughter because she loves a soft mattress. They say 30 days comfort trial. Warning , even if you buy the mattress protector for $65.00 you will still be stuck. We noticed after the fact that on the second last page states ABSOLUTELY NO REFUNDS on merchandise that has already been taken or delivered even if still in factory wrapper or box. The salesman Bill was very nice but also very misleading. As for delivery there were 2 guys, 1 older maybe late 30s early 40s and the other maybe in early 20s.The younger guy was very nice and courteous, the alpha male on the other hand was far from it. A little snippy which in no way I was going to tolerate in my home and made Mr.Alpha well aware of it Wasnt informed that delivery also included attitude. We had been very good customers for years. Never again after dishing out $1000.00 will we ever do buisness with them again.

I thought I was getting a good deal on a comfortable hybrid queen mattress in the $500 range for a…read moreguest room, but when we started using it daily it lost it's shape and ruptured on both sides in about a year. Very disappointed in the side edge support. There may be good deals here, but learn about quality in mattresses and know what you're buying.

We love the bed. The salesperson was very helpful and the two delivery guys were great.read more

My siblings and I decided to get our mom a practical birthday gift; new bed for her 83rd birthday…read more She was thrilled and said she woke up with no back pain the first night she slept on it. Dave our salesman was great in the whole process too. I bought mine there as well and love they are local, informative and care about their customers!