Sales and furniture is great but the DELIVERY absolutely SUUUCKED for us…read more 9:30 pm arrival on delivery scheduled for 2:30 One time they simply didn't show up for our delivery And we waited til 10:30pm & called, they said "oh sorry"... And twice they sent a replacement section of our couch but both times they sent the wrong piece after waiting all day for it. And we still aren't done .... Sales is great but maaan don't be in a hurry for them. Our bed frame is on back order, it's been about a month I think.

They are very handicap accessible I had no problem moving my chair or my service dog around the…read morestore. Everyone was very nice and helpful and everything was reasonable price. I purchased a sleeper bed that will be delivered Thursday.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

I have back and hip problems due to a very incompetent pt.that herniated 4 of my discs. I need a…read morefirm mattress with a comfort top for pressure points. We have purchased 6 mattresses from Extreme Discount over the years and they have been great so we went there again cause we needed to replace the 10yr old one we had. We ordered the Vera firm.I tried it in the store and it felt great. The one that was delivered didn't feel anything like in the store.I was literally sinking in it. I am a 125lb woman. After 26 days on this mattress from hell I have Extreme pain in my legs and hips and back in physical therapy. I called about this and was told that it could not be returned but we could get another mattress with a discount plus a $75.00 charge. What? The salesman also asked me to check the mattress tag because there's apparently a Vera Firm AND a Vera Plush. Mine said Firm. It was more like a plush.Think it was mislabeled.So we were stuck with it and gave it to our daughter because she loves a soft mattress. They say 30 days comfort trial. Warning , even if you buy the mattress protector for $65.00 you will still be stuck. We noticed after the fact that on the second last page states ABSOLUTELY NO REFUNDS on merchandise that has already been taken or delivered even if still in factory wrapper or box. The salesman Bill was very nice but also very misleading. As for delivery there were 2 guys, 1 older maybe late 30s early 40s and the other maybe in early 20s.The younger guy was very nice and courteous, the alpha male on the other hand was far from it. A little snippy which in no way I was going to tolerate in my home and made Mr.Alpha well aware of it Wasnt informed that delivery also included attitude. We had been very good customers for years. Never again after dishing out $1000.00 will we ever do buisness with them again.

I thought I was getting a good deal on a comfortable hybrid queen mattress in the $500 range for a…read moreguest room, but when we started using it daily it lost it's shape and ruptured on both sides in about a year. Very disappointed in the side edge support. There may be good deals here, but learn about quality in mattresses and know what you're buying.

Where do I begin? I got a mattress from here 4 years ago and decided it was time for an upgrade. I…read morehaven't had issue with the mattress. I chose the Chadwick Bay plush mattress. The guy was very informative and actually helpful. They aren't pushy and aren't the breathing down your neck type. We also got another mattress for the guest bedroom which wasn't too bad either called The Cambridge. I did take off one star because the warehouse people can't seem to follow instructions and called the wrong person even though the receipt stated to call someone else on the list. Anyhow, they are coming tomorrow with both mattresses. Do I think it's a bang for your buck? Yes, I do! I will warn you that they don't carry mattress name brands like Sealey or Serta. Those makers "supposedly" make the mattresses at Xtreme but with "other names". I would say check it out if you are looking for a mattress at a decent price.

I had a great uncle in town with his dog. He in his 80s and afraid to stay in a hotel during…read morecovid-19. I needed a bed for my spare room in my new house in a pinch. I was quoted a price so we got in the truck and drove the 90mins there. When I got there I was told that the split box spring I was quoted for earlier actually costs more than I was told then when I was mad and said I'd pay the extra he said they were out at that location. So I was even more upset and just took the solid one. I'm not mad at the sales guy, he isn't the one who lied to me on the phone. He was helpful. When I got home it didn't fit up my staircase and when I cut it open to see if I could take it apart and reassemble it upstairs I saw that it was absolute junk. The cheapest wood and assembly I'd ever seen. While taking it back out to the truck we dropped it literally a foot and it shattered. Whatever. I ended up having to go to home depot and buy everything to build a platform.

We love the bed. The salesperson was very helpful and the two delivery guys were great.read more

My siblings and I decided to get our mom a practical birthday gift; new bed for her 83rd birthday…read more She was thrilled and said she woke up with no back pain the first night she slept on it. Dave our salesman was great in the whole process too. I bought mine there as well and love they are local, informative and care about their customers!

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

2 hours after taking delivery on a sleeper sofa, we realized that the color was wrong and the bed…read morewas extremely uncomfortable. We called both the store and customer service asking about an exchange (not a refund, just an exchange for something more comfortable) and were told that all furniture sales are final and that they would happily take a return on a mattress but not on any furniture. This is an odd and illogical policy. Sharing our experience to try and warn potential customers since this policy was not mentioned by the salesperson when we purchased the sofa. We are now going to donate the sofa and buy a new bed at Raymour and Flanagan. Buyer beware.

We got a set and were not happy with it. The exchange process was seamless. Even though it didn't…read moreresult in additional commission for him, our salesman, Mike, spent about 2 hours helping us decide on a new one. Totally happy with the experience.

I purchased a queen size Venus mattress last July 2022. It's a firm plush mattress with memory foam…read moreand gel cooler...honestly, I never slept like a baby since then. And the price was very reasonable. Thank you MBA-Welland for the opportunity!

From the owner: We offer Premium mattresses at 50-80% OFF Retail prices…read more Products are ALL NEW, Factory Direct, and made in Canada. Products have 5-10 yr warranty Delivery services within Niagara Region is available. We cater to customers One-on-One so you can be confident of your choice because we believe that "sleep matters."