Steer clear of Matt Sauer and his Mattress and More store in Hamburg NY.
Here's why:
1. He will say anything to get the sale. He says he has a warehouse, but my latex foam mattress had to be sent from California. He told me it was on it's way the day after I paid for it. In reality, it didn't ship until four days later.
2. There was no printed, itemized receipt or invoice. Everything was handwritten, no invoice number, no transaction number. An exact description of what I purchased was not stated.
3. There were no mattress care instructions, brochure or written warranty.
4. The latex foam mattress and box spring looked like a matching set in his store. When my "set" was delivered, the box spring was too small for the mattress. When I complained, he told me the mattress's height would expand to 9" and that the sides would shrink inward so that everything would eventually fit properly.
5. After 4 days, my mattress was only 8" high and not 9" as advertised. And the mattress still hung over the box spring by 2 inches on all sides. I told him this was unacceptable and it looked like I purchased these items at a garage sale.
6. He then admitted there was no box spring to perfectly match the latex mattress. Yes, after all this aggravation and unhappiness, he finally told the truth. Only, I'm still not happy with my mis-matched "set" and I don't want it.
7. He added insult to injury by telling me I'd eventually forget about the box spring and mattress not being the same size. REALLY? Every time I make the bed, I will be reminded of how he lied and deceived me.
Bottom line, I'm stuck with what I have unless I take him to small claims court. Matt Sauer is big on talk but small on integrity. read more