Family operated, and it can't get better than this little carpet store. Went to three different…read morelarge(er) carpet stores and priced the same carpet. "All the Way" by Shaw manufacturing. This store had the best price of the other quotes--very, very fair pricing. Go see them but get a couple quotes first so you can appreciate what they can do. It was not a remnant they ordered it new for us. Went back for an apartment and they delivered again--great price, great install, friendly, and knowledge!!

Have purchased and had installed carpeting from this store many times over the last 10 years. It…read moreis an owner operated store and both guys are great to work with. Prices are very good - especially if you can find a remnant you like - but they also can order you something from their sample pads if you are looking for something specific. They have a wide variety to choose from.

Quality, value, tremendous inventory, great people. Chris knew exactly what I was looking for,…read more(a very particular design) let me take the sample home, it was perfect! Don installed it the following week, did a beautiful job. So neat and respectful of my home. Tiftickjian is the only place I will go for my floor covering needs! (Sheridan Ave Store)

Love love, love, love love love, love, love them! Came in with a couch pillow and need for a large…read moreliving room rug. The amount of patience they displayed with me; holy cow! After finding five potential rugs, the guys brought every single one of them to my house, laid them out more than once, and left our two top choices so we could "live with them a little bit." When you're spending that kind of money, it's so lovely that they care that you are happy. We absolutely love our rug and can't wait to get another one for the dining room! These guys are legit!

I moved needed my area rug resized for the new room. They were fast and professional. They even…read morerecommended a great carpet cleaner.

I bought a one piece vinyl floor for my kitchen in 2018. It was supposed to be a lifetime…read moreguarantee. That's what it said and it's shot now. It has dents from my not so heavy chairs. I called them and it's my fault because I didn't stick those pads on the bottom of the legs of the chairs. I've never had to use them before and should not be mandatory. Besides that, there are other dents from dropping things which shouldn't happen! I called and told the guy I'd like to speak to higher management and this other guy claimed to be the CEO! Like I believed that! Needless to say nothing was done and I have to look for a new kitchen floor and I'm definitely staying away from CFO!

Never would I ever recommend Carpet Factory Outlet. It's been 2 days, and I'm still infuriated when…read morethinking about this. Mariann was horrible and I mean HORRIBLE. If I could give 0 stars I would, just because I think people should know how pathetic this experience was. I spoke to Mariann on the phone and she seemed perfectly friendly. We scheduled an appointment for her to come out and give us a quote a couple days later. When she came, she quickly did measurements and asked us to help, which we were more than happy to do. When it was time for her to do her calculations, we let her be and were quiet and polite. When she finally gave us a quote, we responded saying that the number was quite pricey and that we'd be getting other quotes. This is where things really took a turn. Mariann rolled her eyes, huffed at us, and said that her coming out to that house (which was just minutes from her office) was a waste of her time "not to make a sale." That automatically made me uncomfortable and annoyed, particularly because it's rather normal for a consumer to get multiple quotes on an investment of that amount. I let her know that we'd get back to her within a day or so, to which Mariann responded by rolling her eyes again, then apologizing, then rolling her eyes yet again and saying "her blood sugar was low." Then she apologized, THEN said it was too hot in the house (which is being renovated and doesn't yet have central air) and continued to insult us. You'd think that we were awful humans who'd waterboarded her by the way she spoke to us. When she left, I wished her a good day but kindly mentioned that I'd be speaking to her manager for feedback. She was walking out of the door when I said that, and she came back in the house and said "I AM the manager." She then slammed the door and sped away. Overall, the experience was more than bad, it was demeaning and infuriating. I wouldn't recommend this company -- particularly this location -- to my worst enemy. And I sure would never recommend anyone working with Mariann.

Sales a great Carpet beautiful. Installers broke my Tiffany lamp. Didn't notice until they left…read more Contacted installers and have been given the run around. They also put a huge hole in one of my curtains. I am furious.

I wish that I could give zero stars. After paying in full(before the install) I was told that my…read morecarpet was going to be installed a week later than expected due to them being short staffed. That wouldn't be a big deal but the day they came to install, they had the wrong carpet(clearly a cheaper one),Not enough to do the master bedroom and they put a hole in it while installing. When I tried to speak to the manager I was told basically that I got what I paid for. There was a mix up on their end due to losing a member of their staff. This problem should not have fallen on me. Do not go there and waste your money so unprofessional!

This is a great place to find bargains. You can find things here that are very reasonably priced,…read morewith a great selection. They have many household goods like carpets and kitchen ware and the like. They also have deals on food items as well. It's basically a discount store steroids. I love this place. My mother probably goes there every other week.

Ollie's is a great store for shoppers and so reasonable priced that you can't beat. You walk in…read morethere's always something for you to buy. You can never go in and only say im only here for coffee. Now you find a new coffee maker and buy kuerig coffee a big box for 29.99. Dark roast. Then what about the coupons the more you buy the more percent you get off. 10%or15%.off!

I purchased LVP at Tontine and the price I received was great. But shipping to store was just a…read moreheadache when it came to arrival time and delivery as it was delayed.

Complaint Type: Problems with Product/Service…read moreStatus: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn't find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It's been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. DO NOT USE THIS COMPANY!!!!!!

Awesome place to do business with. Came and measured rooms next day after stopping by to get…read moreInformation. After ordering carpet they came in 2 days after it came in. Installers were excellent. Would definitely buy from again.​​

I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE…read morewith the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.