Excellent selection and delivery available. Have used them…read morenumerous times and always satisfied

Family operated, and it can't get better than this little carpet store. Went to three different…read morelarge(er) carpet stores and priced the same carpet. "All the Way" by Shaw manufacturing. This store had the best price of the other quotes--very, very fair pricing. Go see them but get a couple quotes first so you can appreciate what they can do. It was not a remnant they ordered it new for us. Went back for an apartment and they delivered again--great price, great install, friendly, and knowledge!!

Quality, value, tremendous inventory, great people. Chris knew exactly what I was looking for,…read more(a very particular design) let me take the sample home, it was perfect! Don installed it the following week, did a beautiful job. So neat and respectful of my home. Tiftickjian is the only place I will go for my floor covering needs! (Sheridan Ave Store)

Love love, love, love love love, love, love them! Came in with a couch pillow and need for a large…read moreliving room rug. The amount of patience they displayed with me; holy cow! After finding five potential rugs, the guys brought every single one of them to my house, laid them out more than once, and left our two top choices so we could "live with them a little bit." When you're spending that kind of money, it's so lovely that they care that you are happy. We absolutely love our rug and can't wait to get another one for the dining room! These guys are legit!

I moved needed my area rug resized for the new room. They were fast and professional. They even…read morerecommended a great carpet cleaner.

I bought a one piece vinyl floor for my kitchen in 2018. It was supposed to be a lifetime…read moreguarantee. That's what it said and it's shot now. It has dents from my not so heavy chairs. I called them and it's my fault because I didn't stick those pads on the bottom of the legs of the chairs. I've never had to use them before and should not be mandatory. Besides that, there are other dents from dropping things which shouldn't happen! I called and told the guy I'd like to speak to higher management and this other guy claimed to be the CEO! Like I believed that! Needless to say nothing was done and I have to look for a new kitchen floor and I'm definitely staying away from CFO!

Never would I ever recommend Carpet Factory Outlet. It's been 2 days, and I'm still infuriated when…read morethinking about this. Mariann was horrible and I mean HORRIBLE. If I could give 0 stars I would, just because I think people should know how pathetic this experience was. I spoke to Mariann on the phone and she seemed perfectly friendly. We scheduled an appointment for her to come out and give us a quote a couple days later. When she came, she quickly did measurements and asked us to help, which we were more than happy to do. When it was time for her to do her calculations, we let her be and were quiet and polite. When she finally gave us a quote, we responded saying that the number was quite pricey and that we'd be getting other quotes. This is where things really took a turn. Mariann rolled her eyes, huffed at us, and said that her coming out to that house (which was just minutes from her office) was a waste of her time "not to make a sale." That automatically made me uncomfortable and annoyed, particularly because it's rather normal for a consumer to get multiple quotes on an investment of that amount. I let her know that we'd get back to her within a day or so, to which Mariann responded by rolling her eyes again, then apologizing, then rolling her eyes yet again and saying "her blood sugar was low." Then she apologized, THEN said it was too hot in the house (which is being renovated and doesn't yet have central air) and continued to insult us. You'd think that we were awful humans who'd waterboarded her by the way she spoke to us. When she left, I wished her a good day but kindly mentioned that I'd be speaking to her manager for feedback. She was walking out of the door when I said that, and she came back in the house and said "I AM the manager." She then slammed the door and sped away. Overall, the experience was more than bad, it was demeaning and infuriating. I wouldn't recommend this company -- particularly this location -- to my worst enemy. And I sure would never recommend anyone working with Mariann.

Sales a great Carpet beautiful. Installers broke my Tiffany lamp. Didn't notice until they left…read more Contacted installers and have been given the run around. They also put a huge hole in one of my curtains. I am furious.

I wish that I could give zero stars. After paying in full(before the install) I was told that my…read morecarpet was going to be installed a week later than expected due to them being short staffed. That wouldn't be a big deal but the day they came to install, they had the wrong carpet(clearly a cheaper one),Not enough to do the master bedroom and they put a hole in it while installing. When I tried to speak to the manager I was told basically that I got what I paid for. There was a mix up on their end due to losing a member of their staff. This problem should not have fallen on me. Do not go there and waste your money so unprofessional!

Great prices. Great selection of anything you might be shopping for. Friendly staff. Lots of parkingread more

Went to Ollie's today for their fabulous bubble bath which is only &2.99 for 36 ounces of (vanilla…read morelavender ) it's antibacterial so I also use it for liquid hand soap ! While I was there I meet the manager Tom ,Joann , Charlene you probably wondered why I meet these wonderful people ! Well they had a 15% coupon and I already went through the checkout!it was my mistake not to get the candles at 15% off but they were nice to give me the coupon well not only are there prices cheap great customer service God Bless Debbie

I purchased LVP at Tontine and the price I received was great. But shipping to store was just a…read moreheadache when it came to arrival time and delivery as it was delayed.

Complaint Type: Problems with Product/Service…read moreStatus: UnresolvedMore info 5/10/2022 I signed a contract for a floor to be ripped out and a new one to be installed. The contractor who ripped out the pre existing floor destroyed my moldings and I was told they would be replaced by the store manager. Then when it was time to install the floor they couldn't find a installer so they hired one that has never worked for the store. He installed a uneven floor with chips and two different colored floors. The wood floor is now higher than the porcelain,which they promised would not happen, there are multiple tiles uneven with tiles sticking up everywhere. They promised to redo the floor and said they have to find a contractor first which never happened. It's been months and they never even came back to reinstall the sink they removed. My wife is sick with terminal cancer and they left her with no sink. They keep coming up with excuses but never do anything about this botched job not up to industry standards. They even blamed the fact that my wife is sick so they hired the only contractor available to get it done for her. If that was the case they should of reviewed his work before ruining our home and disappearing. DO NOT USE THIS COMPANY!!!!!!

There are 2 listings for this place on here…read more.. I've gotta update on the installation, etc. Our installation was supposed to happen over 2 days but when the installation guys came, they asked if we wanted the entire upstairs done on one day... OF COURSE! The only issue was that we had moved everything from the 2 rooms they were supposed to carpet into one room... To move everything out of the chock full room was bound to be a pain in the butt! There were 3 installers. One worked solely on the stairs and the other 2 worked on the rooms and hallway. When it came time to empty the 3rd room, the guys helped me move everything. This was not something they needed to do (the contract states they only move beds and big furniture (like dressers)), but in order to finish the job, they helped with the haul and helped move it all back once the rooms were complete. Our stairs were done beautifully. Even our home improvement contractor commented on what a quality job the installer did on the stairs. Overall, we would definitely do business with Carpet Factory Outlet again. We are so happy to have fresh flooring!

Do not ever buy carpet from these people! I have never seen such a terrible business or…read morecommunication being run in my entire life! They did half of a job in my house with the carpet and then left it for three weeks claiming that they didn't have the binding portion for the stairs are done. How do you do that? How do you book a time with people saying that you install the carpet and then only do half a job? Not to mention the fact that when I call the manager, he was more concerned about what I was going to do rather than what he was going to do to fix the Situation I still have not heard back from him after numerous phone calls back-and-forth. He promised he would talk to the owner and find compensation for all of the grief that he and his company had caused us, but not surprised that I have heard absolutely nothing.!

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.