We recently purchased a rug from Carpets Unlimited located on Ridge Road in West Seneca. It was…read morenice to deal directly with a owner who took his time and explained everything in detail. We took many samples home so that we can make our final selection. After we made our selection John the owner of the store made arrangements for installation. Our rug was professionally installed by a man named Gerry. He actually moved our furniture back in place after completing the installation. Being in my mid eighties and hard to please I could not find a thing to complain about. i would highly recommend Carpets Unlimited. Thanks John & Gerry.

We were able to get carpet installed in our new house a few days before moving in, which saved a…read moreton of hassle! They're super easy to work with and really good at what they do. The carpet looks and feels great, and the price was not bad at all. John is super friendly and knows a lot about flooring - I highly recommend em!

Good response will be coming back this week to do the job…read moreKind and helpful have no service yet to respond about

Carpet Gallery is one of the rare places that makes me happy to spend money there. Every person was…read morefriendly, helpful, and professional. They provided exactly what I wanted in a timely fashion, and the result is beautiful!

Quality, value, tremendous inventory, great people. Chris knew exactly what I was looking for,…read more(a very particular design) let me take the sample home, it was perfect! Don installed it the following week, did a beautiful job. So neat and respectful of my home. Tiftickjian is the only place I will go for my floor covering needs! (Sheridan Ave Store)

Love love, love, love love love, love, love them! Came in with a couch pillow and need for a large…read moreliving room rug. The amount of patience they displayed with me; holy cow! After finding five potential rugs, the guys brought every single one of them to my house, laid them out more than once, and left our two top choices so we could "live with them a little bit." When you're spending that kind of money, it's so lovely that they care that you are happy. We absolutely love our rug and can't wait to get another one for the dining room! These guys are legit!

The sales were handled very low pressure and professional. The installation of our new floor was an…read moreamazing experience. The installer (Pete) ran into major problems right away and worked his butt off to get the floor prepped. The result of his skill was above and beyond anything we expected. I would give them 5 more stars if I could!

You can't deal with nicer people Mario Riche and the rest of the crew top notch serviceread more

Great selection, and great staff!! Helped us find exactly what we were looking. Will continue to…read morekeep coming here for all my carpet and flooring needs!! I highly recommend coming here!

We walked in looking for an outdoor rug for our garage. Chris immediately steered us the right…read moredirection. He had the color and style that we wanted. Chris was very helpful and personable, you don't see that at a lot of places these days. It had to be special cut, I asked for it same day if time permits. Chris stated he would do his best, within less than an hour the call came in and we went back to pick up the perfect size and quality rug. All in all, a great experience. Great rug, customer service and price. Chris was very helpful, we will be repeat customers.

My husband and I did our research prior to selecting a provider for new carpets. We got quotes from…read moreand looked at product from many businesses and felt Kenny Carpets was the right fit for us for many reasons: - the price was reasonable and in our budget - they could deliver/install the carpets in a few weeks (another company had a month wait) - the staff were all extremely attentive and helpful We worked Conner who was immediately very friendly and helped us decide on the right carpeting for our needs. He didn't try to push us in any particular direction but listened to what we wanted and made suggestions. He also gave us the heads up for an upcoming sale so we could make sure we got a good price. One the day of install the team worked quickly and did a thorough job cleaning up afterwards so we didn't have to worry about any mess. My husband and I are beyond happy with our new carpets and cannot thank Connor and the entire team at Kenny Carpets enough for making the experience quick and easy.

Still refusing to fix there installation errors. We're done…read morebeing ignored and will just pass the word buyer beware

Awesome place to do business with. Came and measured rooms next day after stopping by to get…read moreInformation. After ordering carpet they came in 2 days after it came in. Installers were excellent. Would definitely buy from again.​​

I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE…read morewith the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!

Came multiple times to measure and confirm and still got it wrong. Carpet was directional and was…read moreoff angle in all installs. Including one area where the direction changed 90 degrees (see pic)-- after I was assured multiple times that this would not be an issue. Even the bound rug was not cut right. I'm done.

The salesman was OK until he sold me the product , and it was installed. The guy did a terrible…read morejob. I called and talked to my salesman Dean and he didn't want to hear about it. He heard about it anyways I was very upset.More upset that he didn't care. Then somebody's called me and told me somebody's gonna call me and make it right. Nobody has contact me since this is a few months ago. , I will never use them again terrible.

I took three Kilim rugs to be cleaned recently. I don't know how old the rugs are or when they were…read morecleaned last, one had some small stains , the others just needed to be cleaned before they were moved. Tiftickjian did a great job cleaning them, the stains were still there but now barely visible, the others looked brighter. They looked so much better. I don't know how the price compares to other places but I do know I trusted them with these beautiful rugs to not harm them and I was correct. I will definitely take them again when they need cleaning.

I was overcharged for a service. The fee was never discussed with me and then I received an…read moreoutrageous bill. I won't ever send any business here.