Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I took three Kilim rugs to be cleaned recently. I don't know how old the rugs are or when they were…read morecleaned last, one had some small stains , the others just needed to be cleaned before they were moved. Tiftickjian did a great job cleaning them, the stains were still there but now barely visible, the others looked brighter. They looked so much better. I don't know how the price compares to other places but I do know I trusted them with these beautiful rugs to not harm them and I was correct. I will definitely take them again when they need cleaning.

THEY DO NOT WANT SMALL JOBS. They did my 1,100 ft sq condo 5 years ago and kept putting…read moreinstallation off. Dick T even said on the phone that they were doing a lot of big jobs. The work was high quality once they finally finished. I moved to another 1,100 sq ft condo in July 2026 and tried with them again. I told Dick on the phone what happened last time and he said they'd take care of it. I wanted an estimate for wall to wall and large area rugs (almost wall to wall) that required minimal angles and of course binding the edges. The quote for the large area rugs was over 9K! He said the wall to wall wouldn't be much less expensive. While we were on the phone he mentioned that they were working on a lot of jobs for people who have flooded basements. He said he would call me back with a quote for the wall to wall but never did. I believe the 9K quote was total BS. He just gave me a ridiculously large number so I would decline to work with him. Bottom line is he just didn't want such a small job. if you don't have a large house or business I wouldn't bother with Tiftjickjian and Sons.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

This was my first time that I have been to Home outlet and I gotta say I was very impressed with…read morethe store and the staff, very helpful, love the personal attention. I bought three doors nice quality and as there web site states that they have the lowest prices in town. I will have to agree, they beat the local building supply store by 56 bucks and the quality was just as good if not better. I am redoing my bathroom, I will definitely do my shopping here. They have a nice display of showers and vanities on display For a fair price.

We got a pretty 7x10 patterned rug for under $100, so that was awesome. (there was only maybe 3…read morechoices in larger sizes -- otherwise most 8x10 and 9x12 rugs were solid color) Otherwise, I can't say I was impressed by their pricing on the majority of other items. The employee was RIDICULOUSLY slow... I mean, I looked around thinking maybe I was on a hidden camera show!! My 6 year old was with me and she later said that he reminded her of "Flash" the sloth from the kid's movie Zootopia -- and I laughed out loud b/c she was 100% spot on. He literally moved sooooooo slowlyyyyyyyyyy, lifting up his scan gun inch by inch, cutting open the plastic to get to the UPC......... just crawlingggggggggggggggggg. I brought my kiddo into the public bathroom and turned around and walked out. GROSSman's bargain outlet is right. One door was welded shut, and the only remaining toilet was FILTHY. Floor: filthy. Wall: filthy. Repulsive.

My husband and I did our research prior to selecting a provider for new carpets. We got quotes from…read moreand looked at product from many businesses and felt Kenny Carpets was the right fit for us for many reasons: - the price was reasonable and in our budget - they could deliver/install the carpets in a few weeks (another company had a month wait) - the staff were all extremely attentive and helpful We worked Conner who was immediately very friendly and helped us decide on the right carpeting for our needs. He didn't try to push us in any particular direction but listened to what we wanted and made suggestions. He also gave us the heads up for an upcoming sale so we could make sure we got a good price. One the day of install the team worked quickly and did a thorough job cleaning up afterwards so we didn't have to worry about any mess. My husband and I are beyond happy with our new carpets and cannot thank Connor and the entire team at Kenny Carpets enough for making the experience quick and easy.

Still refusing to fix there installation errors. We're done…read morebeing ignored and will just pass the word buyer beware

The team arrived on time and did quality work. While some stains didn't come out as expected, they…read moredid lighten. Surprisingly, other stains were removed completely, and one bedroom looked better than I anticipated. They put in great effort and definitely extended the life of my carpets. I will use their service again.

John and All-Ways carpet cleaning was recommended to me through a colleague and I am so glad they…read morewere. John responded immediately to my inquiry and came to my home to give me a free estimate the same day. The team took on quite the job cleaning my basement after it was flooded and they left it shining! Honest, professional and quality work. I am grateful!

There are 2 listings for this place on here…read more.. I've gotta update on the installation, etc. Our installation was supposed to happen over 2 days but when the installation guys came, they asked if we wanted the entire upstairs done on one day... OF COURSE! The only issue was that we had moved everything from the 2 rooms they were supposed to carpet into one room... To move everything out of the chock full room was bound to be a pain in the butt! There were 3 installers. One worked solely on the stairs and the other 2 worked on the rooms and hallway. When it came time to empty the 3rd room, the guys helped me move everything. This was not something they needed to do (the contract states they only move beds and big furniture (like dressers)), but in order to finish the job, they helped with the haul and helped move it all back once the rooms were complete. Our stairs were done beautifully. Even our home improvement contractor commented on what a quality job the installer did on the stairs. Overall, we would definitely do business with Carpet Factory Outlet again. We are so happy to have fresh flooring!

Do not ever buy carpet from these people! I have never seen such a terrible business or…read morecommunication being run in my entire life! They did half of a job in my house with the carpet and then left it for three weeks claiming that they didn't have the binding portion for the stairs are done. How do you do that? How do you book a time with people saying that you install the carpet and then only do half a job? Not to mention the fact that when I call the manager, he was more concerned about what I was going to do rather than what he was going to do to fix the Situation I still have not heard back from him after numerous phone calls back-and-forth. He promised he would talk to the owner and find compensation for all of the grief that he and his company had caused us, but not surprised that I have heard absolutely nothing.!

The good is they were responsive and on time. Very expensive for basic work. I ordered a move out…read moredeep clean of a single family home in Kenmore. The home was almost completely empty and didn't need any furniture cleaning - just the actual house needed to be clean.med. They didn't bother to vacuum the rugs downstairs, wipe any of the light fixtures or any of the window sills. I paid extra for a fridge clean and it was wasn't cleaned but wiped with a rag. This clean cost me $500.

Great service. We needed an odor removed from our vehicle and Ray was able to come out the same…read moreday. The car smells amazing. We absolutely plan to give him a call again!