Bob's discount furniture and mattress is a great place to get quality furniture and mattresses at a…read morefraction of the price. It is in Hamburg New York and I bought all of my mattresses here.

First off they clearly delete all the bad reviews they get. They place is absolutely HORRIBLE …read more Trust me when I tell you do yourself a favor and go somewhere else . today was the 4 th time they brought a replacement dresser for the 1st one that was broke, well every replacement they have brought has been broke , so 2 mos later I still have nowhere to put my clothes. Customer service is a joke, delivery fee is ridiculous , the place is horrible , I should've listened to people . Now we've been dealing with the same bs that they did .

Went to extreme mattress to buy a mattress the mattresses are really nice. They're more reasonable…read morethan other places but the old saying is you pay for what you get!!! if you want a mattress to last couple years, this is a place for you. Paul and I wanted our mattress to last more than acouple years so you'll have to keep reading to see where we ended up getting a mattress. God bless Debbie.

I have back and hip problems due to a very incompetent pt.that herniated 4 of my discs. I need a…read morefirm mattress with a comfort top for pressure points. We have purchased 6 mattresses from Extreme Discount over the years and they have been great so we went there again cause we needed to replace the 10yr old one we had. We ordered the Vera firm.I tried it in the store and it felt great. The one that was delivered didn't feel anything like in the store.I was literally sinking in it. I am a 125lb woman. After 26 days on this mattress from hell I have Extreme pain in my legs and hips and back in physical therapy. I called about this and was told that it could not be returned but we could get another mattress with a discount plus a $75.00 charge. What? The salesman also asked me to check the mattress tag because there's apparently a Vera Firm AND a Vera Plush. Mine said Firm. It was more like a plush.Think it was mislabeled.So we were stuck with it and gave it to our daughter because she loves a soft mattress. They say 30 days comfort trial. Warning , even if you buy the mattress protector for $65.00 you will still be stuck. We noticed after the fact that on the second last page states ABSOLUTELY NO REFUNDS on merchandise that has already been taken or delivered even if still in factory wrapper or box. The salesman Bill was very nice but also very misleading. As for delivery there were 2 guys, 1 older maybe late 30s early 40s and the other maybe in early 20s.The younger guy was very nice and courteous, the alpha male on the other hand was far from it. A little snippy which in no way I was going to tolerate in my home and made Mr.Alpha well aware of it Wasnt informed that delivery also included attitude. We had been very good customers for years. Never again after dishing out $1000.00 will we ever do buisness with them again.

This mattress store sells quality mattresses at great prices. They are located at Southgate plaza…read morein West Awneca

We love the bed. The salesperson was very helpful and the two delivery guys were great.read more

We weren't too sure when we decided to look in this store but when we did we were pleasantly…read moresurprised. The selections were varied and there were many more than we have seen at the "big box" mattress stores. The salesman listened to our specific needs and presented several choices. When we made our selection, the price was very reasonable and the time before delivery was excellent. The delivery crew was professional, very speedy and polite. The next day, after spending a terrible night on the mattress, we contacted them. We spoke to the manager and we could not have been more pleased with the response we received. Working with him over the phone, it was determined that the mattress was the one we chose but was improperly manufactured. There was 1-1/2 inches of stuffing missing. The mattress was picked up the same day. A temporary replacement was offered but we had not yet disposed of our old mattress so we decided to use it instead. The manager also offered a pad to lay over the old mattress to make it more comfortable until the new one arrived. We thanked him but did not need it. When the replacement arrived, the manager personally delivered it. It was obvious that this one was properly made as it was much larger, height wise, than the other. Before leaving he made sure we were satisfied. Anyone needing a mattress should make sure to visit them before making a purchase. You will definitely not be disappointed.

I live in Buffalo, but was visiting a friend in the Southtowns area when we stumbled across this…read morelittle mattress store in Hamburg. It was a no-frills, non-decorated store with mattress & box spring displays that almost looked mismatched. We spoke with a guy named Matt who tried every sales approach in the book to entice me to buy a mattress. I told him I was just looking and checking out the different brands, but he was very over-bearing and kept telling me and my girlfriend to lie down on the mattresses and get comfortable. Well, that made me feel so UN-comfortable, that I was totally stressed by the time we walked out. While his prices were a bit lower than some of his competitors, he mentioned he charged for delivery. This would have been a deal breaker even if I had thought I wanted to buy anything from him.

Amazing place to purchase a mattress around Buffalo and Niagara Falls. Went there after a long day…read moreof driving around the city look at other mattress store. When we got in, we were surprise on how big the store was. They have bunch of more options compared to nearby stores. We were looking for a medium/firm memory foam mattress, so the assistant suggested to try the options they have. Their mattress pricing are really good for what you are getting. After a short time search for our mattress we were able to decide on which on to purchase. The assistant was not pushy on getting us to purchase the mattress compare to other store we went where they keep pushing us to buy a mattress we were not 100% satisfied and more expensive. Overall, it was a great store to purchase a mattress and will definitely recommend other to pay a visit.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

My husband and I had a great sales experience with John. Upon arrival, he provided us with pillows…read moreto begin testing the mattresses. John had us begin with testing the top model tempurpedic mattress. Although these mattresses were out of our price range, we were able to test the feature of the adjustable bed which we added on to our mattress. Had he not recommended us trying these models, we would have never known of the magic of an adjustable bed! He was also very knowledgable and provided us with useful information throughout. Great experience and we cannot wait to have our bed delivered!

Over priced and bad quality spent over $3100. Worst purchase ever got in to. Should had stuck with…read moremy gut also their mattress protectors are trash as well. Go to Ashley's valley City or flanigan's your better off. Metro mattress is really in this thing where they can deliver free and pretty fast because no else does it kind of reels you in. BEWARE

My mother went in to buy a new mattress for my niece, and I looked around at the mattresses and was…read morefeeling them all and checking everything out. They had a nice large selection there and I loved some of the beds and instead of having frames they had a really cool thing that you just put your mattress on top of where you don't need a boxspring, and then there's plenty of room to put stuff underneath your bed. I would not mind getting one of those for the future. The prices were very reasonable. The employee, taking care of us, was very nice and willing to explain every little thing, and repeat himself over again, when my mother did not hear him, or could not hear him. Next time I need a mattress I would definitely go here and I would recommend anybody else checking out the store first before going anyplace else.

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

We were in need of a new king size mattress and i went to City Mattress on Transit Rd. The…read moresalesman (Keith) was great, didn't hang on me, he was more like the perfect waiter, always knowing when you needed him but never a pest. Took a lot of time checking out various mattresses in my $1K to $2K range. City Mattress has every type and price range. After deciding on 2 that I liked it was time to have my wife try them out. Before she had the time to go shopping, I visited Raymour and Flanigan, Ashley, and one other. After being almost assaulted by some sales people I knew I was only going to show my wife City Mattress's. We visited our local City Mattress on Sheridan and again the sales man there was great. My wife told me which she liked and for me to pick anyone of those that we agreed upon. I thought about it and a few days later stopped in at the Transit store and found Keith wasn't available but the manager Sean took care of me. He had my delivery set up for 2 days later, at 730am they called and gave me a 3 hour window for delivery. At 9:15 2 men delivered and got the mattress and box springs up and around the staircase to the 2nd floor bedroom. They were polite, even offering to remove their shoes. The removal of my old set was $19. Which I consider a bargain. I have to mention, that my new mattress and box spring were wrapped in plastic and that was used to wrap my old mattress in for removal. City Mattress, cleans their delivery trucks every evening and once a week gives them a heat treatment to make sure your mattress is delivered clean! One last thing, at City Mattress all the mattresses are marked w the price, which was not the case at any other mattress store I visited. I highly recommend City Mattress

The salesman that assisted us, John Willis, was excellent. He was very knowledgeable, helpful &…read moreprofessional. Great experience.

I got all my mattresses from city mattress!!!! The staff here is so helpful. You can even lay down…read moreon a mattress to try it out before you choose to buy it

We had a great experience at City Mattress. Our salesman Jim C. Was patient, very informative and…read moreextremely helpful. He worked hard to find what we were looking for and offer competitive prices. I am very excited to receive my new Mattress.

one of the best experiences I've had in a furniture store, first of all their prices were lower…read morethan the other nearby stores, and the quality is great, tons of custom sofa/sectionals bedroom and dining sets and all the employees were a huge help,they were able to answer every question I had, not to mention the delivery was an easy process

Was lied to by sales person about delivery. Furniture is fine but we were directly lied to…read more Horrible customer service.