UPDATE January 18: The service station owner called me personally and discussed the matter in depth. 2 months after the fact, but I appreciate it and I believe he did too. Anyway, kudos to the owner of this Shell and I'm changing my stars from 1 to 3. Maybe there a few business owners that take yelp suggestions seriously. Original post below:
Long time customer 15 years probably - NO MORE!
Purchased a car wash, like I have been doing for years maybe 2 x per month.
Water didnt go on after I was prompted by the speaker where you punch in the code to drive forward - so I go back inside. Apparently they put out a hand written sign (not where you punch in the code, but before were you do not even stop) saying not to drive forwarded even though you are prompted to do so.
Anyway, I talked to the individual at the counter. She went back to talk to a manager. When she returned, the manager told her that they would not reset the carwash.
I'm out a car wash, but Shell is out a regular long time customer. Minimum 2 car washes a month X 12 months X 15 years. That is a lot of money.
And to Shell On-line customer service: if you have a system to register and respond to customer complaints, you should not ignore them like you have ignored mine going back 1 1/2 months.
Don't frequent the Shell in Otay Mesa - they don't care about their long term customers. Anyway, the 2 gas stations across the street have better prices. read more