My husband and I had heard about this place and were genuinely excited to try it, especially because we don't get a lot of new restaurants in this area. We both love Italian food, so we decided to come here for his birthday as a special treat.
Unfortunately, the experience was disappointing from the beginning. When we first walked in, the ambiance was not at all what I was expecting. It's very "millennial gray" -- and I say that as a millennial. It reminded me a lot of the decor inside Toast. Obviously ambiance is personal preference, but to me it felt very bland and soulless, especially for an Italian restaurant.
Once we were seated, we sat for about 15 minutes without anyone greeting us or even acknowledging us. It wasn't a particularly busy night, and we were seated out in the open, so eventually we went back up to the host to let her know we hadn't seen a server. To her credit, she was extremely kind and apologetic and immediately owned the mistake. Apparently she had seated us but hadn't let the server know we were in her section. We completely understood that they had recently opened and mistakes happen.
Our server eventually came over and was also very nice and apologetic, which we appreciated. When ordering, my husband asked for a pasta recommendation because he likes pesto. She recommended one and mentioned that she usually gets it with chicken. He specifically said he wanted sausage instead. When our food came out, his pasta had chicken, so unfortunately his meal had to be sent back and remade with sausage.
As far as the food itself, it was okay. Nothing was necessarily bad, but there also wasn't anything we ate that we were particularly impressed by or would rave about afterward. For us, it just wasn't memorable enough to make up for the rest of the experience.
The most frustrating part came toward the end of dinner. I had planned on mentioning that it was my husband's birthday and asking if they did anything for birthdays, but it became incredibly difficult to get our server's attention because she kept sitting down at another table with two gentlemen and talking with them. I completely understand chatting with people you know or friends who come into the restaurant, but when it starts affecting the service you're providing to your other tables, that's where I have an issue. She was sitting with her back toward us for extended periods while we were trying to get her attention, and by that point we were already disappointed with how his birthday dinner had gone. It even took quite a while just to get checked out.
I really wanted to love this place, especially because having another restaurant option in the area is exciting. I also understand that new restaurants have growing pains, which is why I don't fault them for every little mistake. Both the host and our server were genuinely nice and apologetic when issues were brought to their attention. Unfortunately, though, there were just too many service issues throughout one dinner for us to leave feeling like we had a good experience.
Would we come back? Probably not. read more