Today was the first time visiting The Atlanta Works district. After hearing so many wonderful things regarding the restaurants and overall vibe, we wanted to give it a try. After circling the food hall several times to decide amongst the many varieties of eateries, we opted to try the Osha Farm Grill. What made the decision was their display of the different dishes at the front of their register which was a huge plus. Again, being my first time, I wanted to ask questions to ensure I got the best experience...and that's where the one-star rating came in at. The cashier was extremely rude and obnoxious when I asked about the level of heat in the sauces they used. She responded with a "duh" implication, to which I informed her that I was inquiring because I had never had their food and I don't eat spicy foods.
Against my better judgment, I proceeded to order. I tried the ribeye wrap with a side of grilled corn. The wrap was good. The corn was below standard. If you're looking for Mexican street corn, there's a Mexican restaurant at this venue that has it on their menu. We also tried the loaded turkey tots which were ok. They could have layered the cheese and other ingredients a little better.
As we waited for our food, it was pretty busy so the wait was understandable. In our observation, other customers appeared to have received a more pleasant interaction.
When our tickets were called, one of the ladies from the kitchen was handing out the orders. Her attitude was trash. We were not expecting kool-aid smiles nor cartwheels, however, we certainly expected to be treated with some level of kindness. Guess that's too much to ask in today's time.
Needless to say, they will never earn another dollar of our business. The sad thing is that we bypassed SO many other amazing looking restaurants and settled for subpar food and poor customer service. My recommendation...pick one. If you're going to have bad customer service, then at LEAST ensure that the food is a home run. If you can't ensure that, customer service should be top notch so that we can overlook the "ok" food. read more