Great customer service! The manager Jose is so kind and friendly. Helps you pick out the right mattress and gives you the BEST prices. Jose also made sure that I get my mattress delivered as soon as possible! He also arranged special delivery and installation for me. Always tries to make his customers happy! :) This is the #1 place to buy your next mattress! They have a wide selection, including Tempur Pedic. Jose's phone number 562-473-4855 read more

Ortho Mattress - Business card - Mattresses Near Me - Long Beach, California

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Dhaval was very helpful, knowledgeable, and patient. He helped me explore various mattresses as I needed to return my recent purchase (it wasn't firm enough). I ended up getting a nice upgrade and a great deal. read more

Our salesman Dhaval was very helpful and informative on assisting with our mattress selection.

So I complained about this 3k dollar mattress not being comfortable after only having it 1 year. The manager offered to send someone out to do an inspection on the mattress. The inspector said it was in good shape, NO stains and reported this back to the Otho Mattress manager and we were still denied any resolution. I am stuck paying 3 thousand dollars for a mattress that leaves my husband and I in pain. This place does not care about their customers only the high prices they charge you for these uncomfortable mattresses. I didnt mind paying for it i just wanted somthing i am not in pain everyday after sleeping on. I will be talking to an attorney. read more

Loren the manager was beyond amazing!!! His customer service was so professional, extremely helpful and he knew exactly what he was talking about. Not only did he help me for my specific needs in what I needed for my back but he educated me on what each mattress is specific for as I laid and tested each one. He wasn't trying to "make a sale" he was genuinely interested in helping me find the best fit for me and my body so I can get the most comfortable restful outcome. I appreciated his patience and kindness. He even went out of his way to let me borrow his measuring tape so I could go home measure my bed and see if the one I wanted would fit the same. We even got a great deal because of the holiday, it was worth the price and I definitely saved for such a great quality mattress. read more

Loren was very helpful. President sale was outstanding. Testing the mattresses was very important large selection. read more

Ortho Mattress - Very firm was what we needed - Mattresses Near Me - Long Beach, California

Great service! Great savings! I will tell all my friends!. I am so excited to get my new mattress!

Worst service, horrible products and extremely dishonest. If you want to feel like you got scammed than this is the place. Ask them about the discomfort exchange program. read more

Exceptional customer service from Jose! I wasn't looking forward to the hassle of buying a new mattress, but he made it an easy experience. We didn't feel rushed or like we were taking too long with our questions and trying out the mattresses. I highly recommend anyone looking for a mattress to come here! read more

Purchased a mattress from the Long Beach location in November, 2020. I need an extra firm, for my back and neck.  They delivered a mattress to me that was not firm at all, it was very soft.  I called the salesman, he said you have to sleep on it for 30 days.  So, I was in pain for all 30 days, because it's not firm! The label on it said firm, but obviously mismarked.  Then, I am put off until mid-January to have a "professional inspector" come and check the mattress. After waiting 10-12 days for the inspection, then 10-12 days for the results, it shows that the mattress is PLUSH, not extra firm.   They agree to replace it.  But I have to wait another 9 days. I wait, I wait, I wait.  The delivery shows up:  The have brought the WRONG SIZE  mattress!!  (they showed up with a QUEEN) Come on, one mistake we can understand. But waiting months and still nothing I can sleep on comfortably???? There are obviously big problems at this company, and the customer service rep is overwhelmed and they have huge backlogs of problems. I just want a mattress to sleep on.  I paid over $950 for a new mattress, but can't sleep on it without pain. This is over the top poor service. Do not deal with Ortho Mattress. read more

If you're looking for a good mattress, this is the place to be! Kevin was awesome took his time getting to know us and how we sleep so he can find us the perfect mattress. Kevin was very knowledgeable about his mattresses and which one is better for our back. Highly highly recommend this place to anyone who wants great friendly customer service! Oh and they offer military discounts as well. Kevin, you were awesome!!!!! read more

My bf and I went in for a new mattress and box spring and had a great experience! Jose was very helpful, knowledgeable and friendly. He went above and beyond to see we had the best mattress for our needs and priced right. I will definitely recommend Jose at this location to our friends and family. read more

This store is a joke especially during these crucial times. I simply asked if there are any specials for frontline workers and the individual whom answered the phone said I can give you a free mask. Well thanks for the sarcasm but obviously everything is a JOKE. So i would like for this individual or their family members come to a HEALTHCARE facility so we can JOKE with their livelihood as well. F@#$ this place. Dont go here. BEWARE!!! read more

The staff was very friendly, attentive, and knowledgeable. store was very clean. Jose helped us, he made sure all our needs were satisfied. would definitely recommend you guys come and talk to him. read more

The gf and I were looking for a new mattress to replace my funky old tempurpedic so decided to swing by. Jorge was really helpful and courteous. Wasn't overly pushy like most salespeople. Lots of different brands to choose from too. Let us try out a few mattresses before finding one just right for us! read more

My girlfriend and I just moved to Long Beach and decided that we'd treat ourselves to a new bed. After checking out a couple of other stores, we found ourselves at Ortho on PCH. Chris was incredibly helpful, personable and knowledgeable. We ended up finding something that suited us perfectly and at a great price. Highly recommended. Thank you to Chris at Ortho Mattress. read more

The customer service has been very informative and helping throughout this process. I appreciate them following up on some issues and addressing some concerns that came up. However, the delivery service or scheduler needs some help keeping to the 4 hour time window. I was given the standard 4 hour same day delivery window which is fine. 4 hours later no call, I contact them and was told it was now a delivery time between 5-9pm. Ok that's fine, they typically give you a courtesy call. I receive a call around 8pm telling me they won't make it by 9 and give me an estimate for 9:30pm. At 9pm I receive another call tell me it won't be delivered till later around 10:15pm. FYI it's now 10:27pm and I'm yet to receive my mattress. Edit: I received the delivery at 10:35pm, I do feel bad for them, they were clearly working hard and exhausted by the end of the day yet still were professional and setup the mattress...I guess better late then never! Love the mattress and service overall. read more

I was looking sometime for a good bed without getting ripped off. I ended up with a GREAT mattress from this store. From the time I entered the Ortho Mattress store I felt welcome. Tucker was helpful and not pushy. He was very knowledgeable and answered every question I threw at him. When I first entered the store he asked me if I needed help, I said my wife and I wanted to look around. He let us look, without being followed like a car salesman. Tucker did everything he promised. The delivery people were fast, efficient and courteous. They called multiple times in the day to tell me when they were going to arrive. I am satisfied beyond 10 stars. Thank you Tucker and Ortho. read more

Bought a mattress from Eric Ward today and he was great. Very informative and knowledgeable about all the products and did not try to up sell us into anything. He was an excellent resource for us to help make a decision on what we were looking for. Their pricing was fair and we feel we got a great value for their premium mattresses and bed springs. I would recommend anyone looking for a bed to go visit Eric at this location. read more

I had an excellent experience shopping at Ortho Mattress located on Pacific Coast Highway. Sal was extremely helpful in differentiating the best option with price range and comfort in mind. He didn't waste time trying to upsell or offer things that were not economically practical to us. Thank you Sal! read more

Sharon, the manager, is incredibly helpful and knowledgeable! The purchase of our new mattress was fast and easy!!

I usually hate it when I walk into a store and the sales person comes up and starts trying to escort me and show me what he wants me to buy. My original plan was to walk in and give the first guy who came up to me credit after I told them to leave us alone until we were ready for purchase, but this occasion was different. We had the pleasure of being helped by Barry, whom was very professional and straight to the point. He's probably one of the best salesperson I've ever had to encounter. He immediately just came and informed us on the differences and the way the store was oriented to display the different types of mattresses and the advantages of each one. Not a single time did he try to pressure us with any crazy deal or distract us from the reason we were there. He was honest and told us that brand names don't mean the best mattress. Eventually, he showed us the cheaper mattresses and the best bang for our buck and we took a few minutes to decide, while he left us alone and we chose fast and got out of there with a way better deal than we expected. Barry was amazing and very helpful all the way through and I was honestly so surprised at how laid back and genuine he was. I definitely recommend coming here if you're looking for a new mattress to get a taste of genuinely great customer service and a fantastic deal. My girlfriend and I s a lot more money than I expected. read more

I went in to Ortho Mattresses today, just checking out prices & I left with a comfortably beautiful mattress at a great price. Sleep specialist Terry was very friendly & informative, she really helped me pick out the mattress that was best for me. If your looking for a new cloud to rest your head on I'd say check out Ortho Mattresses. Choose to sleep confortably. read more

Sharon was very helpful in helping us find the perfect mattress for our daughter. We were very pleased with her. She took her time and explained the difference in the mattresses that we were looking at. If you go in be sure to ask for Sharon! read more

Vanessa was so helpful she took her time to help me out with the whole set up within my budget. I would definitely recommend ortho mattress.

Eric was very helpful but not pushy during the shopping experience. The best part was that he went above and beyond by exchanging my box spring at no cost! The delivery guys were very accommodating as well! Thanks for a great experience! read more

We recently bought a new mattress from this location. Tucker helped us, and he was very kind. He was very helpful and knowledgeable. We were the last ones in for the day and he made sure we were well taken care of. We appreciate all your work Tucker & thank you! We will definitely spread the word about the awesome customer service! read more

Just rented a place and need a bed. One thing I refuse to buy used. Used to have a Tempurpedic but wasn't looking to spend $6K. Ms. Sharon was extremely helpful and hooked me up with quite a deal. Gotta love not having to go from place to place to make a purchase. Ended up getting a Serta iComfort Bed with the adjustable base option. Could be trouble but for sure cozy time. Winning! Thank you Sharon for your help and making this purchase a pleasure not a pain. read more

...we went to ortho mattress on pacific coast hwy in long beach and was waited on by barry the salesman who was very nice and not pushy...he was knowledgeable and we ended up buying 2 mattresses and box springs. we liked the free next day delivery. waiting on our delivery today. our delivery came and box spring was too high up so i called barry at the store and within two hours he had them bring me a less higher box spring. thank you barry for the wonderful pleasant hassle fre service.. t read more

Overall my experience with Ortho Mattress was great. Barry was extremely helpful guiding me through finding a mattress that is right for me and was never pushy. I went in yesterday to pay my balance and to schedule delivery and dealt with someone different. I had checked in on yelp and noticed the check-in offer of 2 free pillows. I was so excited since I had a flood at my place and everything is gone...including my pillows. I was told that I can't take advantage of it, that they only honor the deals on their website. Then she told me that I would have had to spend over $1,499. When I showed her the offer that said you had to spend $899, she said that's not right. I said, "but your company has it on here" and she just said no, that yelp does that on their own and Otho doesn't honor it. That response really soured what had so far been an excellent experience. Then, when I asked her if she could give me an expected delivery window she just said "no". After I waited for a further explanation, she said, anytime between 9-9 and that had I paid and had same day delivery, I could get a guaranteed delivery window but not since delivery was on a different day. What?? Nothing she said to me made a whole lot of sense, at least in terms of customer service. My mattress was delivered today and the team who called me this morning and delivered in a timely matter were great but that interaction yesterday was disappointing. read more

I have been looking all over for a comfortable bed and I even purchased one that I was highly uncomfortable in. I had to return it and they were good about taking it back so I will not drop their name. I ended up going to Ortho where I had GREAT service and they have many amazing beds with pricing to meet anyone needs. I chose a very comfortable bed and the pricing was reasonable and sensible. I cant wait to get my bed delivered. The store manager Barry is really great and so are the other employees. They listen to your needs and steer you towards comfort and not price. They fully know the mechanics and the material in every bed. They explain what is inside this mattress that you bringing into your home for many years to come. Barry educated me on every feature and material of my new bed. I have back and leg issues and I must have a bed that will give me a good nights sleep. THANKS BARRY & the other great sales associate that we spoke to. read more

I got a mattress and an adjustable base delivered to my house. Ricardo and his team were excellent. They were so friendly, professional and helpful. They should me how to use my new adjustable bed and put the protection pad that was bought in the store on my bed too!! I would definitely recommend Ortho Mattress and their delivery service to my friends and family. read more

GO. SEE. SHARON!! Sharon went above and beyond for me. Initially when I came in, I wanted a Beautyrest Black (the hotel series). Saddened to hear that this series was not in my price range, she fitted me with something similar in the Dr Preferred family. At first try, I fell in love with it..Well, trying it for 2 weeks, I decided that this soft of a mattress was not best for the long run..(Yes, you can go too soft!) Coming in and expressing my concern, Sharon hooked it up with...Wait for it, wait for it..A Beautyrest black series! (Was able to afford with the promotion they were having today) I am beyond satisfied and Sharon is an absolute asset! Love you Sharon! read more

I had a great experience with this store. Sharon was very helpful and very knowledgeable. She took the time to answer all my questions. She made sure that I was able to get my delivery as soon as possible. They called to let me know when they would arrive so I didn't have to sit at home and wait for hours. It arrived as promised. Love my mattress! read more

We got excellent costumer service from Sharon Harley she was helpful and understand to our questions about what mattress we should get it and we could afford. Can't wait to get our new bed read more

I came into the store was greeted by Claudia, with a friendly smile. She was very helpful with all my questions. She made me find the bed of my dreams! I will definitely buy that mattress soon (goodbye back pain!). Ask for Claudia when you go, she's a gem for great service and makes you feel comfortable. read more

Terry is the sweetest and most helpful sales person. I know that this company is well represented by her and they share the same service and integrity. I bought a mattress knowing everything about it, getting plenty of time to test it, and a lot of patience with financing it thanks to Terry. I would recommend this to anyone looking for an friendly, no pressure place to get a mattress. read more

Went in to ortho mattress, Sharon greeted us like family and also treated us like family she showed us different options and answered all of our questions. She never pushed anything on us and helped us with everything. She gave us a deal and made sure we got what we wanted thank you Sharon and ortho mattress. The delivery guys were quick and helpful and friendly. read more

I wish I could give no stars. They are one of the worst companies I have ever dealt with. From overall customer service to the day they didn't bring me my mattress as promised. I will never deal with them. Be warned they are snakes and don't have a informed staff that knows what they are doing. read more

We needed a new mattress and Josh B. got the job done! I tried out about 4-5 mattresses with Josh offering the pros and cons of each one. He was friendly, informative and engaged in the process of helping me figure the best option for me. Within 30 minutes at the very most we were good to go! I feel we paid a fair price for the mattress and it was delivered and set up within five hours at no extra charge!! Thanks Josh, we will definitely be back! read more