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    Services - I Got Rugs

    Carpet cleaning

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    2 years ago

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    Sterling Carpet & Flooring

    Sterling Carpet & Flooring

    4.7
    (340 reviews)

    We have used Sterling Carpet & Flooring for two different homes now, first for carpet in our…read moreprevious home and more recently for laminate wood plank flooring in our current garage. Both times, the communication was clear, the service was quick, and the process felt easy from start to finish. Very fair deal with many options. What really stands out, though, is Robin. After our wood plank flooring was completed, we had some issues with a leak, and this is where she truly went above and beyond. A lot of companies would have simply said, "That's not our issue," and moved on, but Robin did the opposite. She worked hand in hand with us, helped troubleshoot, delegated to the right people on her team, and made us feel like she was genuinely trying to solve the problem with us. Her responses were incredibly quick, even on her days off, and that level of care is rare. Sterling already earned our business with their quality work and efficiency, but Robin is the reason we will be customers for life. I can't be more grateful for the way she handled everything.

    We cannot say enough good things about Sterling. We shopped around a lot before committing -- and…read moreSterling stood out from the first conversation. Working with Jan was the best part: accommodating, responsive, and genuinely trustworthy. The whole sales experience felt honest, with none of the pressure you get elsewhere. They did over 2,000 square feet of our home and the floors look incredible. When we noticed a couple of small spots in the kitchen, they came out immediately to fix it -- no hassle, no excuses. That's the kind of service that earns a customer for life. If you're shopping flooring companies, save yourself the runaround. Ask for Jan. We trusted Sterling completely and they delivered.

    Mathis Home

    Mathis Home

    2.9
    (877 reviews)

    I bought a bed frame from the Ontario Mathis, and went to Irvine to look at dressers/nightstands to…read moredo a mix/match of things, and Stan was so helpful. He even moved around some night stands to do side-by-side comparisons to the floor model of my bed frame to see how the colors contrasted. I didn't buy anything this visit, but it was such a nice experience and he didn't pressure me to make a decision or buy something right then and there. Overall positive experience!

    Mathis Home advertised haul-away, but the delivery team refused to take my old bedroom set after I…read morehad already moved it into the garage for easy removal. The reason given was "skeletal remains of a bug," despite no live insects or any real issue. This felt like a convenient excuse to avoid doing the job. I was left stuck with furniture I now have to dispose of myself -- completely defeating the purpose of the service. If haul-away depends on arbitrary judgment calls, customers should be warned upfront. Very disappointing experience. Update: I understand the policy explanation provided, but in this case there were no live insects or evidence of an actual issue. Refusing service based on what was described as "skeletal remains" felt like an overly rigid and unreasonable application of that policy. Policies are important, but so is practical judgment, and this experience lacked that balance. For context, finding something like a spider remnant in an older box spring is not unusual and does not indicate an infestation. Treating it as such and refusing service was not a reasonable interpretation of the situation. This policy, or at least how it is applied, needs to be reviewed.

    Refined Carpets

    Refined Carpets

    4.9
    (198 reviews)
    $$

    Sean has been a huge help! Refined Carpets has since moved to a more spacious location, and the new…read moreshowroom is much brighter and more open than the space they were in when we first purchased our carpet a few years ago. Said carpet has held up incredibly well through daily wear and tear, even with a young puppy and all the mishaps that come with that. Now that our pup is finally about 99.9% potty trained, we decided it was time to have the carpet cleaned. They're very upfront about pricing, including add-ons and discounts, which I really appreciate. Honest, informative, and easy to work with. I'll definitely continue to support their business and recommend them to others for any and all carpet and flooring needs!

    We used Refined Carpets to replace our 2nd floor, flooring. We decided to go from carpet to a hard…read morewood floor and we could not have been happier with the results. Refined Carpets were punctual, always showed up, and always cleaned up, leaving the job site as clean as they got it. Since we had to move out of our 2nd floor and lived in our garage for a bit, they were very understanding and moved efficiently and gave us access when they could. We also used Refined for our baseboards, and they did an incredible job. Since the flooring was finished, we have additionally purchased rugs from them (up to three now) and were equally impressed with their continued customer service. These people are it ~ no need to go to anyone else!

    I Got Rugs - rugs - Updated July 2026

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