This Dental office is excellent. Everyone who came in…read morecontact with me was so professional and nice. Their offices are extremely clean, organized and very nicely decorated. Dr. Charles Cupril treated me so professionally and took its time to explain to me in detail without any rush, like other Doctors do. I give this office a 10 star. Highly recommend it.

I just waited 1 year!!!! for this appointment. When I…read morearrived I was told.. "oh no we have been trying to reach you to confirm your appointment it just goes to voicemail" Then she said " actually I spoke with you and you said to just release the appointment you didn't want to be seen" This never happened..why would I cancel an appointment I waited for 1 year for?? At one point a couple weeks before they did call and speak with me that they may have an opening a couple weeks sooner potentially and she would let me know if that opened. The front desk woman was going back and forth with me saying "oh yes you said this and the doctor was even by me when you canceled" " we have the call recorded and the doctor said he can send you the recording" please do send that conversation ..but honestly I'm not interested in arguing..and gladly will not be seen..but don't try to tell me I'm crazy like I would first of all cancel an appointment I waited 1 year for..and or not remember doing it! Very unprofessional and unapologetic...I would have been accepting of them saying there is a misunderstanding and we will have to figure out another date or something...but instead I was met with them being rude and blaming me! Haha crazy

I have been coming to natural smiles for years, for all of my dental care needs. The staff is so…read morenice and the dentist is great. I have had many cleanings and a few filling done here and I highly recommend them. They take most major insurances.

I unfortunately cannot recommend Natural Smiles of Orlando (Dr. Mercado's office). In 2024, I…read morepurchased a $300 "no-insurance" membership for my son, an Army veteran, which was described as including two cleanings and an X-ray. No itemized invoice or written details were provided, it was just added to the account. During my son's first cleaning appointment, the receptionist claimed he couldn't use the plan. Staff insisted he needed a deep cleaning requiring two additional appointments, quoting $1,400 and invalidating the original plan. We proceeded, assuming the $300 plan would still cover basic preventive care later, as no expiration was mentioned. However, when my son tried to make an appointment in 2026, the office stated the plan had "expired" and was valid for one year from time of purchase and would no longer be honored, despite my payment in 2024 for that specific benefit and the lack of prior notice about expiration. This feels like a deceptive practice. Furthermore, my husband, also a patient, was told he needed a tooth removed. A second opinion from an oral surgeon revealed this was unnecessary. Beyond these issues, the receptionist, who identified herself as the "office manager," needs excessive customer service retraining. Front-facing roles aren't suitable for everyone

Illume is not your typical dentist office. Y'all... it's an experience! It's a spa, it's a getaway,…read moreit's relaxing, it's me time, it's a treat yourself kind of visit. I have never been offered COFFEE at the dentist. Ever. Before my appointment. Like what?! That's cool. When they call you back, you are welcomed with your name on the tv screen. You lean back and you can watch Netflix during your appointment! They also have blankets! What a nice way to catch up on your shows during your appointment. It also helps relieve that awkwardness of them trying to talk to you and expecting a response when you literally cannot respond. Sometimes they have some nice freebies for the patients like eye gels to de-puff your eye bags. They got lip balms at the front desk too. I'm telling you; it's more like a spa lol The final touch is ending the appt with a warm expandable face towel. Best feeling ever. Very easy to set up an appointment, cancel or reschedule via phone or text. They're so efficient and transparent with costs and insurance. They offer multiple payment options too. Xiomara is my favorite dental hygienist to exist! If I could hire a personal dental hygienist, this is my girl right here. She has always been super kind, patient, and genuine. Sometimes the owners dog roams around and visits :) Can't wait for my daughter to be old enough to come here!

Once again I returned too Illume for my regular check up. I've said it before, and I'll say it…read moreagain... This team is AMAZING, caring, attentive, and ensure the highest quality of service is provided. NEVER in my life have I been comfortable going to the dentist, but that changed the day I visited Illume. Please give these guys a chance if you are in the area and looking to find your newest dentist 1000 stars for Illume!!

Dr. Ho and his staff are charming and courteous. If you like to know what is happening to your…read moreteeth before a procedure, or even during, this is a great clinic to go to. Every step of the way I received a careful explanation of my procedure and evaluation of my condition. Dr. Ho is also honest about what plan of action is best, whether it's the cheapest option or not. The waiting area is clean, modern but homelike; the machines seem new and up to date. The cleaning--and I needed a lot done--was quite painless and that is the best part!

On July 14th, Dr Ho discarded me a, 79 year old handicapped patient of 7 years, out of his office…read morefor no apparent reason. I have recommended friends to him, paid in a timely fashion and traveled to his office in a walker. I'M SURE HIS MOTHER WOULD BE VERY PROUD!

Very professional and quality care. I particularly appreciate that no one tried to upsell me on any…read moreservice or product.

I have been a patient since 1992 and though there was ownership change the quality and…read moreprofessionalism has not changed. I love Park Lake Dental and you will too!

Dr. Patel and her staff are absolutely amazing. They went above and beyond to not just make me feel…read morecomfortable but answer all my questions while listening to my concerns and thoughts while guiding me in the right direction that best suits my wants and dental needs. As most of us know, this is a big investment and can be nerve-racking. I felt at complete ease to know I'm getting the best treatment. From the moment you call to the moment you walk in, everything has such a flow. The office is so neat and clean and the amazing bedside manner does not go unnoticed. Detail is everything and this place has it all. I am so thrilled to find such a wonderful cosmetic dentistry. This truly feels like you're part of the family. Look no further than Dynamic Smile Design, you will not be disappointed!

Phenomenal service! Seriously, I knew this was where I wanted to go from the initial phone call…read more Once I arrived at my appointment I was cared for from the moment I waked in to the moment I left. Genuinely great service!!! I came in with a tight lipped smile and left smiling brighter than the sun and confident to show my pearly whites again. I 10/10 recommend this very clean & positive location for a DYNAMIC SMILE

What an amazing experience from start to finish! From the sweet and welcoming front desk staff to…read moreDr. Torres and my wonderful dental hygienist, Penny, everyone goes above and beyond to make you feel comfortable and cared for. Penny was incredibly sweet, patient, and gentle while cleaning my teeth. I would highly recommend her to patients of all ages! She truly makes the experience so pleasant. Dr. Torres is just as wonderful! She takes her time with you, explains everything in detail, and answers your questions with so much patience. You never feel rushed. The front desk staff is also amazing! They're friendly, attentive, and always do their best to accommodate your needs. Even when you reach out by email, they're quick to respond and happy to help. It's not often you find a dental office where everyone makes you feel so welcomed and at ease. I genuinely love coming here, and I would highly recommend this office to anyone looking for a caring, professional, and gentle dental team!

Went there 12/29/25 for tooth pain and an obvious broken bridge. Was told I need a root canal and…read morenew bridge $4,500. I said fine and scheduled for today Jan 9th. Went in this morning for the appointment and they told me we can't honor the quote we gave you 10 days ago and if you still want it done, it will be $ 7,000. WOW! RIDICULOUS and VERY UNPROFESSIONAL. Needless to say I left.

Dr. Song and his staff were great. I had an emergency and they got me in quickly the same day, did…read moreall work while I was there and for a very fair price. The office manager went out of his way to work with me on fees and the staff overall made me feel safe, calm and comfortable. I'm very happy with my dental work.

I have been a patient here for a couple of years now and the care is so inconsistent. I feel like I…read moream always complaining about something so maybe its me. I went today for a cleaning g and had to stop the hygienist about 3/4 of the way through because he just kept hurting me. He crushed my lips against my teeth with the mirror thing while trying to get at my back teeth. My gums haven't bled in years due to a cleaning but today they did. My hair and shirt were all wet because he didn't stop to suction out my mouth when he switched over to the water because I was complaining about him being so rough with the dental tools. There was so much water in my mouth that I gagged causing him to spray that high powered water thing on my lips which felt like they were cut ( they weren't luckily) . The other hygienist that I usually have is not rough like this. This guy needs to go back to school. This appointment.was a reschedule because when I arrived for the original appointment I was.told there would be about an hour wait because the were running late. This is not the first time they were "running late". They apologize but problems always seem to arise. Then I get my patient summary and it says they did this, that and the other thing which is not at all what they did. As I said I stopped the cleaning before it was even done so there wa no topical application, no instructions and the cleaning was not even finished. I mean make up your own mind but beware.