Trevor is an excellent pest control person. He is patient and explains everything in Laymen's terms…read moreand shows the problem areas to the customer. Highly recommend.

The techs were fine and the service was fine. I paid extra to get extra treatments that were…read moreimportant to me (they didn't work). My real issue is the pestering to confirm appointments. As an adult, I keep track of my appointments and dont want to be infantilized. If you don't confirm an appointment by the time they want, they will cancel your slot and make you an 'anytime appointment'. I understand needing a schedule, but I really dont like threats. Additionally, they just didn't show up for an appointment they pestered me about and when i contacted them at 6pm, i got an 'oopsie' reply from a third party person who said i'd be contacted by the office. That was several months ago so.... All in all I just didn't appreciate how I was treated.

Kris and his crew of workers are fantastic. Very professional and and caring about wanting to get…read morethings right. You have problems with insects inside or out and they will come to fix the problem. They also take care of my yard with fertilizer, and spraying with pre-emergent, and mosquitoes, and all of this makes my yard look wonderful and me a happy person. I have used them for about 10 years now and highly recommend them to anyone. Kerry K

Never once have my bugs been completely eradicated since I first started using their services in…read moreJanuary. I gave them the whole year before leaving this review, though I certainly regret getting the year long plan. And when I tell them the bugs are still there, they do re-treat it, but they never actually customize the treatment - same product, same dosage, every time. Never remove cobwebs or spider nests, never completely have rid of us ants or wasps. Bad communicators who don't come in the agreed time window, half the time the tech doesn't ring the doorbell and later texts me he's done when I never knew he was there. And when I began to have a problem with rats (their rat bait didn't work), they took three days to come out and FORGOT THAT THEY WERE SUPPOSED TO TREAT FOR RATS in my attic, instead merely refilling their useless rat bait and spraying the outside without ringing the doorbell.

Had a raccoon bust into my attic by tearing open part of the eaves on my roof. After hearing it…read morecome and go for a few nights, I knew I had a problem. I reached out to Rodent Retreat specifically because they are a local veteran-owned business, not a franchise. The whole team was amazing. I was able to schedule an inspection right away, and the gentleman who came explained different options to humanely remove the raccoon and prevent any other critters (including field mice and roof rats) from getting to the house. Based on the services I selected, they came back several times to repair the eaves, seal up possible points of entry on the roof and around the foundation, set rodent traps in the attic and garage, and sanitize the attic. Everyone I dealt with was incredibly friendly and polite, communication was exceptional, and pricing is very reasonable, especially given the high quality of service. They really went above and beyond. I highly recommend Rodent Retreat!

No complaints about the service and promtness of response. My complain is we paid $2500 for a "full…read moreexclusion" and what turned out to be 2 squirrels. 1 year warranty only. We feel the amount should have been adjusted to the gravity of the situation in our the attic. We regret paying this much for just a couple of squirrels which, by the way, were not taken away as I had assumed, but only pushed out. They are still running around out backyard and we know it's only a matter of time before they will be back in the attic (or else they would not push for a warranty extension).

Andrew and the Soluthlake Pest Control team performed an excellent job of protecting our home. They…read moreworked tirelessly all day to secure all access points. I have faith in their procedure and that our rodent worries have been addressed. They were courteous and professional. This company and their services are highly recommended.

I recently employed these people to do our pest control after reading the positive evaluations…read more They answered the phone right away and I could tell they were really serious and professional. They arrived on time as promised after I arranged an appointment. Both Kyle and his coworker were kind and well-mannered. They investigated the issues we were encountering after taking a look around the house. They also dealt with the issues. I was quite impressed. They spent approximately an hour on my initial session and were extremely thorough. I'm very glad we made the transition to them. We previously used another firm, which I won't name, we paid more nut they did nothing. I discovered that the technician was not performing his job when we began to have an ant invasion. I'm happy I made the change. I'm confident that I'll be in capable hands. I appreciate the service provided by Southlake Pest Control. I will undoubtedly recommend their business to my friends and family. fantastic work

I wanted to leave an EXCELLENT review for Alexis Munoz. He recently took the lead on a rodent…read moreissue at one of our properties where we have renters and he was amazing. It was not an easy fix and took many visits to find and resolve the problem; but Alexis was so great. Professional, responsive, friendly, and on time. He even worked on a Saturday for us. I really appreciate his customer service and his attention to detail and his concern and dedication for getting the unwanted guests out of our house. Our tenants are also very happy and relieved. Thank you Alexis!!!

we had squirrels in the attic and Tandy came and set u exclusion traps and sealed and sanitized our…read moreattic spaces. Ideal was competitively priced and very easy to work with.

Cesar came out to our home last week to do regular schedule maintenance and spraying. He always…read moredoes a thorough job and ensures everything is up to our expectations. I would absolutely recommend Forterra Peat Control to others. Never any problem and always willing to do follow up treatments if needed.

Forterra has been a great pest control company for my house. They come when they are supposed to…read moreand send me multiple reminders since I have a different g. They are very professional, courteous, and willing to go the extra mile. They also call before they come and if you want they let you know when they arrive and finish. Ryan Anderson, an employee that does my house frequently, is very punctual, reliable, professional, friendly, and does an excellent job. It is a good value for pest control, very reasonable. I like that they have I'd badges and professional matching business shirts. If you do not want to see them or you are not at home when scheduled, you can reschedule or leave your gate unlocked. Ryan has always made sure they are locked when he finishes. I highly recommend them for pest control.

Brad is amazing! After countless nights of hearing a family of birds in the wall, ducking and…read morerunning to avoid the tons of wasps outside and the colony of ants that apparently love the smell of my lavender lattes, Brad completely brought life back to normal. Admin/Setup: Brad explained the process, pricing and was very patient while I asked close to a hundred questions. He calmed the situation and made me feel reassured that I contacted the right company. Facilitation: Now normally Brad isn't in the field but was able to actually treat the nests of birds, wasps, and ants. Always professional and knowledgeable!

one of the best pest control companies around. nicest technicians, very very nice owner, and…read moreaffordable. scheduling is no issue either, get on the schedule within 3 days! highly recommend!!

Fantastic service from DFW Bug. I have been a customer for many years and have a very positive…read morerelationship with this company. The service people are always willing to take the time to attend to the various concerns I may have concerning bugs, snakes and even birds! They are always knowledgable and extremely professional. Their services have met all our needs in the past years of their services. I highly recommend this company.

They charge you for services that they don't perform. I am very picky and want what I pay for and…read moreI did not get that from this pest control company.

I will never use this company again. ( orkin) Waited 2 hours for the tech to come NO…read moreSHOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! He calls me at 7pm to let me know we was running late and was not coming. Should have called earlier to let me know. That messed up my whole day. Never contact myself or my husband again. Terrible way to do business. My appointment was between 4pm to 6pm. Mary H.

Supervisor Eugene Simien and Field Technician Oscar both lied to my face stating there is no…read morecontract and that I can cancel at anytime. Once I read the agreement I found that I could not cancel and I asked right before they began servicing the property and they finally admitted after several back and fourth questions; that I cannot in fact cancel service within the first year. They are misleading potential customers and falsifying the legally binding terms of the agreement. Also they would not allow me to decline servicing the premises without the property owner being on site. They also said they do not caulk or seal to prevent bugs even though the representative over the phone stated that they did offer and include this service and even the introductory video said they would caulk and seal where needed. Without even inspecting the property the field technician Oscar immediately said they do not do that. I feel that I was mislead by Orkin, lied to by the supervisor, and the only reason I was not stuck in this agreement is that I actually read the terms versus going off of their word. This company is extremely fraudulent and misleading and we now understand how and why your rates are so competitive, you lie to trap customers into an agreement and then do not fulfill the terms or expectations of said agreement. Not a company I would do business with.