Went here to get my brand new 2020 Toyota 4Runner serviced (complimentary oil change), only to find out that they stripped two bolts. The people in charge at the service department are careless and have people working there that are inexperienced. I am so upset and disappointed. You take your car here assuming they'll do their best and NOT damage it. F*ck the free oil changes, go to a reputable car shop instead! read more

This place is a joke. Used car department is the worst ever. Sold me a vehicle with engine light on.. Took it back to service department and put a bandaid on the issue.. 4days later Im out 1300$ to correctly fix the issue. Left several messages and no-one cared to make it right. Will never recommend the lousy dealership to anyone. read more

Can I give them 0 stars? If I could, I would. Dropped off my Toyota Camry (which I did not purchase at Brent Brown) to have the A/C looked at. I was told they would call me that morning as I needed the car for school later that afternoon. They didn't call until that evening and wanted over $1,100 to fix the air conditioning. When I decided that the estimate was too much, I told them I would just take the car. Even after admitting they did no actual work, they still wanted to charge me $100 for their time. I would never trust these guys with my car. read more

I just want to be treated like a customer that matters. No special treatment or favors. I just want honest reliable service. I waited two hours for service only to find my car was parked right in front of them but was admittedly forgotten. Probably had about thirty cars pulled ahead of mine for service. Even his paperwork showed he expected it would have only taken about 35 minutes. If I wasn't forgotten. No apologies or concessions. Really nice guy. Had him help me with other cars in the past. Always a smile. Which is why I am more surprised. A simple, "hey man, I blew it. Sorry for keeping you waiting," would have gone far. Please no public post giving me a phone number that makes it seem that you care with no real care for the customer. No response is better than a feigned attempt to appear sincere. read more

I bought a van from them a couple of months ago. We bought it at night and didn't notice that there was no radio antenna on it. A couple days later we contacted them (when they sold it to us they said it was a certified preowned) and they said they would fix it they just needed to get the right part and they would call us. Since then I have called them at least 5 times and emailed them once and in that same time they have called me back zero times. So I went into the dealership today, only to find out that they are no longer going to keep their word, but want to charge me a ridiculous amount to install an antenna on a van that they sold me two months ago. read more

Horrible!!! Worst customer service that I have ever received!! Sales: Dishonest, deceitful, concealed issues, rude and inconsiderate Management: shameful, dishonest, irresponsible, lacking integrity, rude, actually found humor in screwing me over! Service: Passed a car to go on the lot for sale with: broken emergency brake, filthy air filter, leaking brake calipers, heavy frame rust where frames integrity was very suspect. Sprayed rust concealer all over the underside of the truck in order to hide the rust issues, alloy wheels were spray painted...shall I go on? Please pass on this dealership...there are plenty of other quality and caring Toyota Dealerships that will take great care of you and actually possess some integrity. They gave Toyota a BAD NAME read more

UPDATED It's been a really long time since I came into this lot. 7 or 8 years ago I came in looking for a new car, but I had a difficult time just trying to get someone to acknowledge my existence. The people were not very nice, and they all seemed very unhappy. Worse yet, by chance I met Mr. Brown at a UPS store a few weeks later. I wanted to tell him about my experience. But when I approached him he treated me like a fly in his face. He was a total jerk. I'm going to give Mr. Brown the benefit of the doubt and say he was just having a bad day that day... And hopefully the customer service has gotten better since then. read more

Service Department quoted me 3000.00 to repair my '99 4Runner that was misfiring. Told me the plugs were mis-threaded and they needed to rebuild the head or the truck would be un drivable. Took it to another local mechanic and they were able to fix it for less than 200. and said that what they quoted was a complete farce. What a dishonest place. read more

Horrible customer service and Micah lied about everything to get us in the store and gave us 100-200 dollars a month more than what he originally told us read more

I'm a bit surprised at the past reviews. I've never had a problem here. We purchased our new car here and have had it serviced regularly. They were always professional and seemed to care. The guys in the service area even had no problem when I had to cancel and have a window replaced somewhere else because of insurance company policy. They just said "no problem" and wished me the best. If I had suggestions for Brent Brown Toyota I would say: Make the coffee in the waiting area easy to obtain without asking someone. Have popcorn for the kids within easy reach like Honda Give people a pager or text their cell when done. Many times I've missed hearing my car was done, although they will call your cell if you ask. Really, I hate to be sold, but you could do so much better if your sales people actually kept in touch with past customers. Make them all read Joe Girard's book. read more

Brent brown wanted $3000+ over MSRP!! No thanks! I went to Mark miller toyota instead and got the same car with the same options for MSRP!! No "market adjustment" nonsense@ Markmillertoyota. read more

We drove all the way down here from SLC because of an ad on KSL. We worked with Ryan S. We loved the car but it turned out the online price was entered incorrectly - to a significant amount. We honestly thought there was no way they'd honor the price and own their mistake, but they did. We were ready to walk out and lament how all car dealers are crooks, but we were pleasantly surprised. They gained customers for life today. We could not be more impressed with the way they handled things and treated us. It sounds cliche, but they really did bend over backwards to make it a positive experience. Thank you to Ryan and Sarah k you to Brent Brown Toyota! read more

Wow. I've purchased a lot of vehicles from dealerships over the years, and I'm used to the pressure, but these people really ramp that up to the point where it's legitimately toxic and verbally assaultive. Heaven help you if you're a woman or decide to buy a car from another dealership as the salespeople will literally insult your intelligence and decision making when you call them to share the news. read more

DONT EVER EVER BUY FROM THESE FOLKS . I WARNED YOU I AM REPEATING I WARNED YOU First lets start with their marketing content - It is very carefully worded and extremely deceiving . Had they put atleast 0.01% of this effort in improving their customer service , they would do great They will just LIE - I mean LIE , I was very careful and put most of the stuff on paper but still we as Human beings are wired to show certain level of trust - which was my BIGGESTTT Mistake . Whatever promise they make they will just say later we never told that - As simple as that what can you do - They bully you Also think about this - if one person is writing a bad review means lot of people had this WORST experience -Its just that lot of people dont know this site or dont want to spend more time on it . Frankly I was waiting for my car getting serviced and thought this would be the best use of my half an hour Yelp - if you have any questions regarding my review I will give you all proofs I have talked to BBB and they say immediately with just one review they cant downgrade their rating but over time they build up - they asked me if I can show proof and spend time with them - My answer was a big YES read more

We have purchased a few vehicles from Brent Brown Toyota in Orem. Everytime is an excellent experience! Dallas McCaman was one of the best sales reps I have ever worked with. He heard what I wanted and was relentless to get us an amazing deal! read more

Due to my health suffered in a car accident last December, my wife and I had to relocate to Arizona. During the 10 years that I had my 2003 Camry XLE, (Dave Barnhardt was my fantastic salesman), the folks in the Service Department (Gail, Jim and others) took great care of my car and always treated me like family which was most appreciated. I will miss all the Brent Brown Toyota family in Orem. I wish you all the best and thanks again for the fantastic service and friendship! Greg P Hook 'em Horns! read more

These people simply do not answer their phones. They are always "busy or helping another customer!" Even the service department does not answer their phones. I bought a 2021 Toyota Prius seven weeks ago, and I still do not have my plates. I am sadly disappointed in their customer service. I hope it improves, but after reading these reviews I'm not sure. read more

I have had several poor experiences at this dealership, today being the last. I live 2.2 miles away from this dealership but still go to SLC for my purchases and service because of the lack of customer service at this dealership. If I could give it less than 1 star I would, but with their 2 star rating it looks like I am not alone in my opinion. read more

We did not purchase our van here - BUT, I had to take it in last week for a recall repair. I was really pleasantly surprised how professional, friendly and helpful they were through the whole process. I called and scheduled a time to bring it in with no problems, and they were able to get it done within a few days, so I didn't have to wait forever. John Goodman in the service department was SO great. As I dropped the van off to him, he noticed in the computer that there was actually a second recall repair that hadn't ever been done on our van (we bought it used). They took care of both things within a few hours - AND to top it off, I got a call from their glass specialist, who fixed a rock chip in my windshield while they worked on it - free of charge! One less thing I had to get done later. I was very pleased with every person I dealt with. I would recommend them to anyone. read more

I bought a car from BBT 10 years ago, and had Clear Bra put on the front and doors. The clear bra began to yellow and looked awful. I called BBT and asked if they'd remove it, and they explained that even though the company that put it on 10 years ago had gone out of business, that they would stand behind it, and remove it at no charge. They did it, buffed and detailed the car an it looks like new. They didn't need to - in fact I didn't expect them to. But I figured, if ya don't ask.... In an era where airlines treat me like a burden, where the too big to fails nickle and dime me to death while cutting service, and corporate america acts as though we, their customers are their enemy, I was dumbfounded to find one - esPECIALLY a car dealer, that would stand behind their deal and do the right thing - above and beyond the call of duty or expectation. read more

I've got to give a shout out to Matthew Sommercorn. He was my sales dude and even came in on his day off because it was the only day I could come in and test drive the car. I ended up getting a 2019 RAV4 Adventure and I've been loving it! I'm looking forward to getting my follow up care for both of my vehicles at this dealership. The buying experience was the fastest I've ever had at any dealership. Matt has followed up with me to make sure I'm happy, I even got a nice little appreciation gift in the mail from them. Everyone hates the car buying experience but my experience at Brent Brown was great and I'm a very happy customer! read more

We took our new Sequoia for a 10K mile inspection and oil change to this dealership. Also, we were concerned that the rear wheels were out of alignment because the tires were sagging. The dealer advised that our Toyota warranty had just expired last month. 12 months 12K miles for alignment. The vehicle has 9k miles. They did a complimentary alignment (only to be expected after you spend the money to buy this vehicle). However, once we got the vehicle; it pulled to the right. The car has never pulled and it always drove straight. This is the part that really earns a 1 or less star rating. The service writer very casually said to me that Toyota makes cars specifically designed to pull so it counters the inclines on the roads. REALLY. Calling Toyota customer engagement did not help much since the dealer did not want to do anything unless we pay for them to correct what they messed up. Very sure they will not be earning my future business anymore. read more

They didn't have the exact Tundra we wanted so these guys had no problem ordering exactly what my husband wanted. We waited about 6 weeks for it to be built and delivered, which was totally fine. Todd was great about kept us informed on the status of the truck as it was being built. We worked out the price before it was ordered so we knew exactly what to expect to pay. The price was no more than if we picked a truck already sitting on the lot. The day my husband picked it up he was a little nervous. He dreads buying new vehicles, having to play the whole car sales game and wasting an entire day sitting in a sales office. Not here! Todd sat him in his office, he had everything ready to go. My husband signed some papers and was outta there! This was definitely the BEST buying experience we've ever had. Todd and Sean know how to make repeat customers. We'll be back for sure! read more

Tom Shields was an amazing salesman. He helped us out so much and really truly cared about the experience and the attention that we got. Even though there were some problems that occured that were out of his control, he did the absolute best he could to help us and truly did help us. Thanks Tom! read more

I purchased a Sienna from Brent Brown. I was moving to Utah from out of state and needed a van when I flew in. They were able to find the van I was looking for(color and options) without any problems. I was able to do all the paper work before I arrived which allowed me to just pick the car up. They made what could have been a complicated process very easy and I would recommend them. The Good - Easy to work with over the internet and phone - Pick up was easy - Got a fair price for the van The Bad - They were a little pushy with the extended warranty. read more

We were so happy and impressed with this place! Dallin took care of us immediately and didn't want to waste our time looking for something we didn't want. He was so nice and helpful! He and his manager helped us find a Mazda CX-9. Nate Casper was fantastic at helping us finance! I would recommend these people and this place! read more

DO NOT take your car here to get serviced. They will try to take advantage of anyone who doesn't have enough knowledge of cars to dodge their scam. We needed 2 sensors replaced. They quoted us 250% the cost of buying the sensors ourselves, in addition to claiming that if they were to fix these sensors, accessing the area they are in within the car would break MORE sensors and that WE would be liable for THEM breaking it. SOMEHOW calculating a bill of ~$2500. They also claimed it would take upwards of 8 hours to complete and we would have to bring our car in at the crack of dawn, leave it there all day, and rent one of their cars, even then advising that it could take two days. I watched a friend change both sensors in less than 30 minutes! I half expect that they were trying to scare us into purchasing a new car because I made a /joke/ that a new car would be nice. And the cherry on top? They took 5 hours to "diagnose" this tiny, common problem, and charged us ~$130 even though we ALREADY had the diagnostic codes and paperwork to prove it. What a scam they are running, trying to milk every damn penny out of their customers, especially broke college students. They could have made a customer for life if they hadn't been so dishonest, but now I will try to make sure everyone I know is informed on the shady business practices of Brent Brown Toyota. Your company shames itself. read more

I've been buying and maintaining my cars at Brent Brown since 2013. Yesterday, I take my car in for it's routine maintenance when I am hit with over $1,100 worth of routine maintenance. None of which was performed during my cars 5-year warranty even though the service rep mentioned it should have been. The service rep also could not explain why the total was so high for all the service being conducted even though the previous maintenance was completed at a significantly less price. I decided to investigate this a little more and took my car to two separate shops to have this maintenance performed to be fair to the process. Come to find out, half of the maintenance was not even necessary. This was strictly a way to make me pay for nothing. It only takes one person like this to ruin the reputation of a business. What's even more disappointing is that this guy does this to fellow veterans. I will not be returning to this service department! read more

They took advantage of my elderly parents and sold them a car they didn't want and won't let them out of the contract even thought they haven't picked up the car yet. They used the pandemic to scare my parents into buying the car without thinking even though it wasn't the model or color they wanted. read more

Very disappointed. I was grateful for the time that the car salesperson spent with us until he said one thing to us. My relationship is more important then getting a more expensive car and the fact that my boyfriend was not feeling great about the price made me want to look at smaller cars. The salesman said to me "no offense, but relationships have nothing to do with it." Not okay. They got mad at us for shaking their hands as if we agreed to everything when they are the ones shoving their hands in front of us. We were just agreeing to maybe looking at a smaller payment plan. The amount of people that came out to try to sale us this care was ridiculous. The manager came out at the end and was giving us a lecture and was very angry with us. I did my best to be as polite as possible especially because they did spend a lot of time with us. In the end I should have just walked out the door instead of being polite. As one human to another please don't treat others like this. read more

if i could i would give it 0 stars so my roommate and i recently financed a Jeep through them and when i looked at the receipt (since i was going to put them on the title)it showed that they charged us more for the car than what we were told by around $4000 - $6000. we also put $6500 down it said we only paid $6000. we also were told we would get $9500 trade in for our car which we bought through them as well(that vehicle broke in 2 days.). and we only got $8500 for our trade in. also we said we wanted to finance for 72 months and they have us for 36- 48 months. so nothing we were told was honored. they are nothing but liars and thieves and i will never ever get a car through them after this even if they were the last dealership on the planet. we are extremely pissed off and after we finish with this vehicle we are going to go through someone else for our automotive needs. i will also be telling anyone and everyone is know to stay clear from this dealership. and the company. i also wish i checked Yelp before i went through them would have saved me a lot of headaches. worst car buying experience i have ever had. read more

Overall, a pretty poor experience with Brent Brown. We bought a used SUV from Drew at what we thought was a good price. I was going to take it to my mechanic to have it looked at but because Drew told me their shop had gone over it I decided I didn't need to. Big mistake! I ended up having to do over $2,000 of work to it immediately. My mechanic noticed there was no fluid in the differential so he put a magnet in it and it came out looking like a chia pet (his words exactly). It would have been very easy for Brent Brown to check the fluid and find that there was nothing in it which would have led them to dig deeper. Brent Brown was either dishonest or incompetent and I don't know which is worse. Lesson learned, always have your mechanic look over a used car, especially when buying from this dealership. read more

Just a bunch of bros sitting around screwing people over. I went in and had to wait 45 minutes standing around for a manager to appraise my car. I watched him up in their stupid class cubicle as he laughed with his bros. I would have liked to at least sit while I waited but all the sales bros were lounging in the waiting chairs. And when I say lounging, they had legs kicked up, thrown over the arm rests just laughing about whatever. If you've never seen what an adult bro looks like, just come here. They just wait outside for someone to walk up and they all swarm you. But if you aren't there to benefit them, they won't even smile or offer to help. When the appraisal manager finally showed up he didn't even acknowledge me. He walked right past me outside to my truck and started going through it. Totally unfriendly unless you're gonna buy. Worst car dealership I've ever been to. There was only one cool guy and he was this heavy Hawaiian dude. That guy was chill. Lastly, I am a sales manager at Vivint. So I know bros and douche bags and this place is literally full of them. Do yourself a favor and go to Karl Malone and find Ty. Buy from him. He's a solid dude. read more

My wife and I went to Brent Brown Toyota to buy a van we found on KSL. When we arrived Dallas showed us the van. Dallas was personable and fun to work with. We told him our last van broke down and that we had been saving for a used van. He never tried to push us to buy a vehicle we really couldn't afford or didn't want. To be honest were sold before we stepped onto the lot. We were sold an outstanding Toyota Sienna. Just what we had been looking for. We found the perfect vehicle. We will definitely do business here again! read more

Had a good experience here. The salesmen we were working with were very helpful and not too pushy. They followed up with us often when new cars came in that were in our interest. Unfortunately we weren't able to find a car and price in our range, but they were very helpful nonetheless and seemed to genuinely want to help. Weren't pushy at all when we weren't able to find something in our price range. read more

UPDATE: Thanks to Karyn and Lani, a couple of these things were taken care of (an additional service appointment was added, they fixed the blindspot monitoring, etc.). They were truly great to work with. Any time I go back, I will be requesting my appointments be with Lani. However, the previous bad experiences and the fact that it took me leaving a 1-star review online in order to get them to actually take care of us... Not a good sign. read more

Like other reviewers have stated, Tom Shields is the guy to talk to when needing a new car. He was great to work with, no pressure. Great dealership overall. read more

THIS PLACE IS FULL OF SHIT AND THEY ARE SCAMMERS!! DONT EVER COME HERE! WARNING! They charged me 120 dollars to have a " diagnostic check" and it was all bullshit. They said they would call me within the first couple of hours and more than half the day went by and still no call from them. Then all I wanted was to check the brakes and they said I needed 1400 dollars worth of work when I clearly said I just wanted the brakes fixed! These people just want to get money from you guys so don't take it here! Just warning all of you innocent people ! read more

Bought a truck late in the evening and the sales dept. agreed to sell me running boards for the truck "at cost". The sales dept. would not honor the agreement and insisted that retail was "cost". The sales dept. did not help get things worked out. The parts dept. acted like jerks and the sales dept. did not care because the sale was finished. read more

Bought a used truck here and the salesmen all went out of their way to make the purchase a great experience. The manager Bob gave us a really great low price! Chess went above and beyond to get us new tires at a price I wouldn't be able to get. He also set us up to get some paint touch up at 1/2 price! I've had great experiences at Brent Brown Toyota and will come back here for service as well as purchase. read more