The reason I bought a Tesla is that it will be safer for me and my sons whenever we have a…read moreconversation without having to watch the road (I'm deaf) and the self driving feature will help in case I panic. I love that place it is very affordable and of good quality. David, who is the salesman that helped me get a Tesla and know which one is better for me, was fantastic. I'm grateful that he knows ASL, and our communication was great.

Dishonest and not-transparent. Left feeling like I had been ripped off, which is exactly the fear…read moreeveryone rightfully has when going to a used car dealer. I absolutely regret trusting Plate Auto Sales. Here's what happened to me: 1. After negotiating and agreeing on a price for the purchase, I shook hands with the sales rep who sent me back to the finance office to complete the transaction. At that point they charged me upwards of $1,000 of 'hidden fees' that they did not disclose during the entire sale process. They said the fee was to cover "overhead." In every other business, the cost of overhead is built into the price of the product. It's dishonest and sleazy to just throw it in at the end as a hidden fee. An honest person just tells you what the actual cost of their product is and lets you decide. 2. Immediately after getting the car home and washing it, I discovered that the layer of dirt that was covering the car when I purchased it was hiding the fact that the entire car was hail damaged. The damage is extensive enough to total the car. And there was absolutely no mention of that damage during the sale. It was evening time, the sun had set, and the dirt covered it so neither I, nor the mechanic I took it to, caught the hail damage. Another blatant case of dishonest from a company that claims to "carefully inspect" each of the vehicles they sell.

We have bought two cars from these guys and loved them. Language is a little bit of a barrier but…read morethey are honest. We took in a FIX'd plug in sp you can see what's going on with the car. They fixed everything that was wrong with it and I know they went to do right by you. For all those people that have negative reviews you should at the very least get a second opinion, but my fixed appears app was a game changer and hopefully the dealer ship will start using it so you know what's going on with the car. Like I said, there were problems, but unique fixed all of them

UNPROFESSIONAL PEOPLE. I bought a Cadillac CASH they told…read moreme the car was running great I test drove it and a couple days after emissions did not pass at all had 6,7 codes to it and it was also leaking oil from the rear main seal. The main guy doesn't want anything to do with it. Don't buy from these people all there cars are junk.

Worked with someone through text for a few days. They were adamant they would not give any sort of…read morevalue without seeing my trade in (understandable). I finally found time to swing in there so they could value it. Without even looking at the vehicle they said the were not interested in working with me at all. No trade, no buying a car outright, just "not interested in working with me". They then had my vehicle blocked in and I couldn't leave. Would not work with me but also wouldn't let me leave. Best service I've ever seen...

Staff very friendly and helpful! to rearrangements to have best informed decisions through helpful…read moretest drives, and to the point answers. They look for buyers best outcome.

So this is an auto dealership with a service center & a car wash. When I purchased my auto there a…read moreyear ago I purchased their maintenance package, I was also told that the auto purchase came with free unlimited basic washes at their car wash. Within three months I was told that was no longer the case, I would get one free car wash a month & they wanted me to purchase a car wash package--it was at this time that they were also opening the car wash up to the public. They tried to tell me I had just misunderstood but my parents who had purchased their auto in 2021 were also told they would now be limited to 1 free car wash per month after 4 years of free unlimited basic car washes. Well, about three months ago I did purchase their Premier package on a supper cheep deal that they said was only being offered to those who had purchased cars at the dealership. Figured this was how they were trying to keep disgruntled customers happy. It was supposed to come with the wheel shine cleaning & undercarriage & until that point the car wash had been doing a fabulous job of cleaning the auto. That has been rapidly diminishing ever since & I am now canceling that package. My car is just not getting clean when I go through the wash. I don't know if the little computer board they push has a dealership setting & a membership package setting or if the car wash is just getting so much use that the matinance is just not able to keep up or what? I do know I just washed my car & then spen 25 min & used about eight of the provided microfiber cloths as well as a bottle of water that I brought with me in order to finish cleaning my car after it had been through the car wash. And it was more than just the wheels. There was dirt in the window seems, dirt in the panel seems, as it dried there were water spots, & then there were the wheels. The light for the wheel cleaner came on but I am not sure it worked & I haven't heard the undercarriage spray in at least a month. If I bring it up they will likely just say I misunderstood that as well & only the Elite wash has it. We're going into the winter months. There will be salt on the road. I am going to need a car wash that actually cleans my vehicle. And there's also the fact that I feel more than a little gypped from being told I was going to get unlimited free car washes when I purchased my vehicle to that being reneged upon. I also have heard that the owner operator spends a bit less time on location or on the floor when he is & a lot more time doing other administrative duties. Well when the cat's away...

Buyer Beware! I cannot emphasize enough to avoid this…read moredealership if at all possible. I am not inexperienced at purchasing vehicles or dealing with sales transactions, however this was the most unprofessional and dishonest transaction I have ever been exposed to. The sales associate was fine and did his job. It wasn't hard, I have 800+ credit, and did all the leg work myself from home and was approved for financing over the phone before ever setting foot on the lot to purchase the vehicle. I had been in a major auto accident 2 days before and made it clear that I was not able to haggle it out in person, I needed to get all the details worked out in advance and simply come in to sign papers and test drive the car. It couldn't have been easier for them. However, once I was passed over to the Finance Director the entire process was a nightmare. A "Gold Standard" extended warranty was shoved down my throat for a mere $2995 and I was told in order to qualify for a lower interest rate I was required to sign up for the warranty. The warranty itself was grossly misrepresented by the Finance Director in terms of coverage and how the program worked I found out a month later when trying to use it for a sensor that went out. I also found out that the interest rate I was promised (5.99%) for adding the $3k to the loan amount was never in fact processed by the Finance Director as stated, he signed me up for the 7.65% rate I adamantly told him I did not accept. At no point was I given copies of the paperwork I was told to sign on a tiny 4x6 screen with 8 point font which you couldn't even read. It wasn't emailed to me until after I had left the dealership. This director was so incompetent he didn't even remember to get the down payment from me despite me sitting there with my checkbook open on his desk trying to write it out for 20 minutes while he haggled over this ridiculous warranty and the APR he never ended up financing me for (5.99%). Fast forward to trying to cancel the extended warranty and big shock when I followed up, the dealership never bothered to send it to the warranty company so I'm still out $3k for nothing and had to immediately go to my credit union to refinance the car with the broken sensor for what he said he was signing me up for to begin with. Talk about one big scam. Attempts to repeatedly rectify these issues with the owner and manager have gone unanswered.

was sold a Q7 wasn't told about the crack engine block. ether Family Auto or someone put a bandaid…read moreon it till I got sold. Leo sold me an extended warranty that said they won't cover the problem because it preexisting problem YOU BUY A VEHICLE FROM FAMILY AUTO YOU'LL BE A BIGGER FOOL THAN ME. YOUVE BEEN EDUCATED MAKE GOOD DECISIONS

Great experience with these guys! They were knowledgeable and vehicles are listed at a fair price…read morewith no need to haggle. No high pressure sales staff and no surprise hidden fees or last minute "required" microdots or undercarriage treatment or whatever.

A breath of fresh air, especially after visiting the service department across the road for my…read moreother car. Fast, friendly, helpful, no mis-leading service "needs", honest people. Highly recommend!

Go here for your next car! They had the perfect vehicle at the right price, with outstanding sales…read moreand customer service. Javier is an excellent sales person; knowledgeable, personable, and he followed up with me after the sale as well. He and the sales manager went the extra mile to put the deal together for me and then make sure I had everything I needed and wanted. 100% would recommend to everyone. The car had been fully repaired, serviced, and inspected before they put it out for sale, and they happily provided all records to me. After slogging through dozens of shady dealerships and terrible cars, I found Doug Smith KIA was impressive, professional, and so refreshing to work with.

You're really not going to find a car dealer like these guys at Shamrock Auto many places. Hear me…read moreout: We were in an incredible bind as a family - needing to take our 3 month old daughter to some specialty treatment for her seizures across the country. We weren't sure what to do - because we had more to take then our van could fit. Brady and Kellen heard about our story and reached out to us to see what they could do. To make a long story short, they found a way for us to use one of their vans for a cross country trip - just so we could get our daughter the medical care she needed in New Orleans. This really isn't the thing you do if money is your main aspiration and pursuit. Their kindness and trust made a HUGE difference for us as a family - not only in being able to make the trip comfortably, but learning some things to help our daughter Olivia, who has a serious seizure disorder. It's hard enough to know who to trust these days, but maybe especially when you're looking for a car. From experience, I can tell you that you can trust Brady and Kellen. I know they care about people - and will treat you fairly. This is the kind of business we should support, celebrate and invest in for our communities. I'm a journalist professionally, so you can't blame me for wanting to write about this experience. If you want to hear more, I wrote about it here on my Substack - https://www.publishpeace.net/p/our-familys-gratitude-for-so-much

I always like doing business with smaller companies. Most of the bad experiences I have had in life…read morehave been from large sort of mega dealerships. Issues I have had with other dealerships in the past are, hidden fees, different price for cash, pushy sales people,the selling of unwanted nonsense. You get non of this with Shamrock, they made this the most straightforward and honest people I have ever dealt with. Kellen was amazing from start to finish. Also he represents Allstate and managed to sell me an very reasonably priced warranty for the truck, that includes giving me the right to put larger tires on it and lift it up to 6 inches and still have the vehicle covered. Afterwards I purchased a range Rover in Milwaukee for my wife and they sold me a warenty for less than half the price of the local dealership there. So basically if you want to buy a vehicle or a warenty for your vehicle these are the folks to go to. Basically I have purchased 2 warranties and a truck from them and I am very happy.

Really shady business. Sold me a complete lemon. They said their manager would speak to me and…read moremake things right, never happened. Couldn't get them to help with anything. They stole $4,000 from me. Stay far away, save yourself a lot of hassle and heart ache.

they are nothing more than legal Ponzi scheme, and they will lie tell you anything you want to hear…read morejust to see you a car but once they have completed the sale, they don't want anything to do with you until it is time to buy another car.

Awful scammers, I bought a 2016 Toyota Corolla from them a year ago. They said it had been fully…read moreserviced and was ready to go. The car seemed to work well and nothing appeared wrong. We bought the car and after a few weeks the check engine light came on and the car completely died. Turns out the car had no air filter and some debris got sucked into the engine. The repair was expensive and Drive refused to take any accountability in selling us a car they said was fully serviced but in reality had no air filter. I would not recommend buying from them.

Our old car unfortunately but the dust after just a couple of ears of usage and so we went hunting…read morein the local market for the best deal and vehicles available. We knew we wanted something reliable and we knew we wanted something that would last... we also knew that we hated the used car salesman shopping experience. Drive auto was really chill, really flexible and friendly as well. No pushy salesman tactics or techniques - just a very transparent shopping experience. Very little if any wiggle room on pricing which is probably the only downside, but overall it was a pain free buying experience. Would definitely recommend them as they have great reviews, are friendly, and don't try and force you into anything. They even have something called 'overnight test drive' which means you can take the car for 24 hours to see if you like the vehicle! That's probably one of the nicer aspects!

Overall had a great experience buying with Clint and James. We drove 12 1/2 hours to get there and…read moreClint made the transaction seamless. Thank you, definitely recommend!

Honestly this was the most straightforward car-buying process I've ever had. I definitely recommend…read moregetting the registration done yourself because the fee's they charged for that were very, very high. However, the car was in good condition, and they even changed the brakes and rotors for me before hand when it was checked out by a mechanic. Also, when the battery was failing within 30 days of buying it, they swapped it out with a new one for free. On a random side note, I needed to use multiple payment types in order to purchase the car, and they were willing to oblige. It may not be a big dealership, but it worked out just fine for us.