We had a reservation and they gave our truck away to someone else. We were scrambling last minute…read moreto find a truck. we had to drive an hour just to pick up an available truck. moving is already expensive and their policies ended up costing up more money than if we would have reserved somewhere else.

The agent was rude and combative. They did not have the rental I booked and no help to acquire a…read morevehicle I needed was offered. Please do not use this location.

"Beto" who was supposedly a supervisor was looking for every reason he could to not rent me a car…read more At first it was that my name on my CC was Jake but on my ID Jacob. After we cleared that hurdle he claimed my ID wouldn't scan. Fort the Hertz guys next door over heard my problems with Shrek aka Beto and they motioned me over and took FANTASTIC care of me. My ID scanned immediately and they had me on the road in 20min. Beto also refused any information on who I could file a complaint with. He told me I could call the 1800 number.

would give 0 stars. overcharged for a rental and no receipt provided for after hours drop off…read more "license location" so apparently they have different rules and no one in the rest of the budget company can look at their system to provide any receipt or explanation

Best service at a rental car place that I've had. Manager Eric was so accommodating when our large…read morecrew flew in and needed our 4 vans asap at the airport. They really care about their customers. Joe was great at the front desk. Thanks guys!!

5 star rating for this location. I used it for my flights at the Provo Airport. Friendly staff…read more Quick service. No hassles. I highly recommend it!!

A to B Car Rental at Provo Airport was one of those rare experiences where the rental process was…read moreso good I actually felt excited to write a review about it. Trust the positive reviews online, because this place truly delivers. All of the customer service was handled through text, which ended up being incredibly convenient and surprisingly efficient. Pickup and drop off were both an absolute breeze, the pricing felt fair, and the car itself was clean and reliable. The entire process was smooth from start to finish and completely stress free, which is not something I usually associate with car rentals. This will easily be my only choice the next time the wind brings me back to Provo.

First off I rented a luxury car a Mercedes suv online and even got a confirmation, I was told the…read moreday before my rental that the Mercedes was damaged in an accident so they thought a dodge durango was equivalent. Really???!!!!???? Not even close. How do you compare a luxury rental to a standard rental? ???? Also they did not want to change the price of the Mercedes to the cheaper dodge. I also asked if they had anything comparable in class. The day of my trip they said they had the VW suv. At this point I was stuck. Still no credit for a cheaper car. The VW had many issues. They left a quart of oil in the back. I was wondering why a rental co would do this. Well this car smoked like a forest fire. That was the oil issue. We had to add the quart. WTF???!!!??? What a crappy rental car. We were already too far away to take it back. To top that off the driver visor was missing the clip and the visor was all over the place. Come on who could rent a car like this. If you're looking for a rental car please do not rent from this place. Really bad customer service if any. No one at the desk to complain to. No one there to right the wrong they made. Go elsewhere. You will be better off with a better car. I have to say this has been the worst rental car experience ever with this company and I would not recommend them to anybody whatsoever. That's how crappy this rental car company is.

If I could give zero stars, I would. I'm Executive and have been renting with this company for…read morenearly 6 years straight. With my travel across the states, every location has been exceptional BUT this one. I asked for a Toyota sedan. It was new and it had Apple play so I can use the map. So I'm waiting while she says they're going to clean my car. A lady drives up in an old Toyota with the old version of Apple play. I've been waiting for nearly an hour and they get hers in and cleaned instead of giving me the car I deliberately asked for. I get in and tell them this doesn't have Apple play with maps. I again ask for the car I wanted and the guy, Josh the manager, says all their models are the same in the lot like I'm some kind of moron. I pointed at the grey one and said that's the car I asked for and it has the new Apple play. He told me oh, I didn't know that. Mouth breather alert. So he says it's not clean. Tell me why a car that was sitting in the lot that I wanted was never put in the bay to be cleaned yet a car someone just drove in was cleaned and given to me as they said they were currently cleaning my car? These scum employees are more interested in getting a mark up rate for a newer car, it probably came from National, than giving a long term customer what they wanted. They gave me a battered car that hadn't been cleaned or the tank filled up. That's not even the icing on the cake. I'm driving the Malibu Chevy they forced upon me and all of a sudden it starts beeping, the dash lights turn on, and my power breaks and steering go out. I nearly smashed into the car ahead of me while attempting to stop the car. I had to pump the break so hard over and over. So I'm driving to my destination with my hazards on and being super careful with my distance to other cars. I then drive to the Spanish Fork location, I recommend it, the people actually have a pulse and a backbone. They lent me a van so I could get to the SLC airport to get the car I wanted. Today's the day, I'm returning a brand new Toyota Corolla to these ungrateful mongrels. I walk in and ask for a ride to my hotel. They promptly tell me "no rides after 4". Ok first and last time I will rent from this location. Orem, Family city where you can rent a car you don't want and potentially die!

I wish I could leave a good review, it really was a good car while mine was getting repaired, but…read moreit ended on a sour note with these premium charges for gas that were not made clear when the car was initially given, nor was communicated at drop off. I would've filled the tank if the Enterprise rep had mentioned "gas is not covered by the insurance company", but nothing to that effect was ever said until after the bill was closed, and they said there was "nothing" they could do but apologize for their mistake.

My experience with them was a stressful one, but it wasn't their fault at all. They did their very…read morebest to communicate with me when I wasn't easy to reach, and wouldn't do a single thing to my car, no matter what the diagnosis was, until I fully consented to that work being done and paying for it. It took a little longer than I was expecting, but they were still kind the whole time and crystal clear about what I was paying for and why. I'm not sure how much it would be at another place to replace all the brake pads and 2 rotors of an SUV, but my total ended up being around $850!

Great place. We have family that drives up from St. George to get work done here…read more I live out of state and dealt with them over the phone on our daughter's car. They diagnosed the issue. Gave me a call. Told me what the problem was and recommended I get rid of it rather than fix it. That level of honesty will save me loads of headache and money. Honesty over bilking a customer, that's a good auto shop.

This is my second time purchasing a vehicle through berge auto! They have been the best and easiest…read morecar dealer to work with! I have sent my sister and couple friends over to them in the past year and we have all ended up with vehicles from them. Steph is wonderful at making sure she gets you into the car you want and has made loyal customers in my family for life!

We drove from Ogden to look at a car and do not regret it. Steph took amazing care of us and was…read morevery nice. They gave us a very fair trade in value for our previous car and we're straight up every step of the way. We felt that they treated us like we had bought 10 cars previously from them. We would recommend them 10/10. We will definitely be back when we are ready for a new vehicle. Thank you Berge Auto!