We are constantly being told, "The main sales person is busy with another customer" and when…read moresomeone can help us, there's always a reason why we aren't the priority. One man said, "I'm changing jobs so I can help you now but not next time." Separately a very helpful person on the floor said, "I'm not really supposed to help you but I will" because of her title or something. Yet she spent much time with me and was a huge help. She knew the answers. She was super awesome. She made the project list perfectly. Then someone who was assigned to help with my project list was dismissive helping me like I was wasting her time. She actually said, "Just change the list yourself" for a pricey order. I had asked her to read back a 3 product numbers. She was not happy with this. You'd think for something that high of a money amount she'd be more willing to offer help. So the showroom and products are super nice. The sales people seem qualified but the vibe is... I'm literally NEVER a priority; I'm wasting their time. They are just doing it as a favor and one-off. They like when you make your own list in the portal, double check it by yourself and set up formal scheduled meetings with the right people to get feedback. Dropping in with no appointment is hit or miss.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

After spending hours and hours searching online, going to Lowe's, going to high end bath shops, I…read morefinally stumbled across the Kholer showroom in Santana Row and found a supportive staff who knew exactly what they were doing and were willing to go the extra mile to solve my unique situation. Ritu knew the products well and was very helpful. I walked away with a solution to match my existing circumstance. So grateful!

Beautiful store but positively awful service. Came here this evening 1 hour before closing because…read morewe had questions and the 2 workers there were helping other customers. Ok cool, so we browsed and looked around. The employees never even looked at us or acknowledged our presence in 20 minutes. Didn't ask us if we needed help or ask if we could come back at a time when they were more available. They literally never bothered to look at us and at one point one of the employees was just sitting at the table on her computer. Awful service. I really like Kohler's products and the store is beautiful and very helpful when making decisions. The employees suck completely.

I'm currently doing a bathroom remodel. I visited the store and bought several items for the…read moreremodel. Told Thom my time line and i want to make sure the tub would be here in a reasonable time frame. He told me a week and a half. I ordered the tub on 2/14 and it's now 3/11 and no tub. The daughter told me a different story that all the tubs from that brand are made to order and take 3-4 weeks! That it's set to ship on 3/13. I don't appreciate being lied to and having a 2 week delay on my remodel! We are a family if 4 down to one bathroom.

Phenomenal business - excellent products and GREAT service!…read more First off, as a first-timer, home renovation is super overwhelming. There are so many decisions to make and so many options AND so many stores you can go to...it was hard to know where to start. I'm so, sooo glad I came to Kitchen & Bath Design Center. I'd live to give a HUGE THANK YOU to Gianna who was tirelessly patient with me as I went through the process of finding fixtures, pull handles, faucets, tubs, toilets, etc.. I had no idea what I was doing or what I wanted but Gianna was so patient and so kind. She helped me select and order everything for my two bathrooms and kitchen. She was clear and very communicative about when I could expect my items to be ready for pick-up (an extra challenge with the global supply chain issues). When we hit a snag on just one (of the many) bathroom items I ordered, she and Tom jumped through hoops to accommodate me and fix the problem. So while I hope to never have to renovate anything ever again, if renovations ever are in my future again, I would definitely come back here. I cannot recommend these guys enough! Great family-run business by people who care about their customers AND deliver excellent products. Thank you!!

Probably would not go to this location again. Bought an Viking stovetop in October 2017, and…read moreawaited for it's delivery. Unfortunately, I made a mistake in my work schedule and was not there for pick-up. Best Buy rep calls to say they will help me reschedule tomorrow, but instead I just get an email confirmation for the next shipment date. Just before the delivery date, I called to confirm the shipping time. The rep told me the stovetop was sold to somebody else. The phone gets transferred to the store where I purchased the stove, and they couldn't figure out where it was but told me it was a labeling error in the system. We wait a whole month to find out after thanksgiving that the stove was shipped to a different warehouse and that they can no longer find it. 2 Weeks into December, they were able to locate the stove and find that it was shipped for repair. It is now January, our home is almost done renovating, and we still have no MF clue where this stove is. We issued a refund today, because we can no longer wait for it to come back to the warehouse. Dont get me wrong here. There are great products here, but make MF damn sure that you are there for delivery, otherwise they will take your stove back and sale it to somebody else while telling you its lost somewhere in the warehouse or repair. TLDR: Only one chance for your shipping date, otherwise they will flip the item back for sales.

Jose Marquez provided amazing customer service for us! We were shopping around the first time we…read moremet him and he was extremely patient and thorough in explaining the different options we had for a new dishwasher. There was no pushiness whatsoever and he was just so nice! We made sure we got his name for when we come back. I waited until Presidents' Day weekend for any special deals and we got free installation! I called around for prices after having decided which one we wanted and Pacific Sales had the best price. I went back to order with Jose but he was with another customer and Arash was also very nice and patient. I have to say I am blow away by their professionalism and all around customer service. Based on this, I would have actually still come back even if they didn't offer the best price. I appreciate that they are not compensated based on commission so you can truly feel the team spirit on the floor. I got my dishwasher delivered and installed in about a week. The installer definitely did his job but he was certainly in a rush to get in and out ASAP. Not the same kind of service as the sales reps but no real complaints from me.

gas efficient service designed by kitchen in 30 minutes. I'm still waiting for the appointment for…read moreHome Depot. I would shop here pricing was good and the service was good.

I walked in to this location after going to the other KZ across town. I came specifically to order…read morecabinets and already knew what I wanted. I also mentioned if I could offer the 2 mirrors I had seen at the other location. The first woman who spoke to me acted like she didn't know what I was talking about and had me ask another woman who didn't even look up from her computer and told me they only do high end cabinets at this location so maybe I should go to the other. Hmmm so she figured all this about me from me asking for a specific mirror. Wow! Rude & judgey. A total pretty woman moment. They won't be getting my business and it was a lot of cabinets for my home and not cheap. My contractor sent me there. Big mistake KZ, BIG mistake!

5+ stars for Bixia! She provided phenomenal customer service and was so very kind and genuine in…read morethe process. She contacted another Williams Sonoma (Sacramento) to assist me in procuring additional tumblers that this store only had a limited amount of. The call kept getting dropped, but she stayed on it all the while single-handedly assisting a handful of other customers too! I was eventually connected, made my purchase over the phone, and received them via UPS today (one day later). Thank you Bixia!! Additionally, this is a very organized, clean, and put-together store. The items are displayed very aesthetically, and the product selection is nicely varied. The store was somewhat crowded, and I can see why - great place to browse and buy!

I broke a couple of glasses and that brought me here. Williams-Sonoma is our go-to store for…read morehigh-quality kitchenware, cookware, and gadgets. The staff are usually helpful, and it's fun to browse everything from bakeware and knives to specialty ingredients.

IMHO It is…read moremid-November and Crate & Barrel is once again beautifully decorated for Christmas!I If only one store on Santana Row puts you in the holiday spirit, it's Crate & Barrel! I am particularly fond of perusing their kitchen department and finding new kitchen gadgets or the old standards. Customer service is always friendly, genuine and helpful!

The worst experience. I purchased a dresser for $2,000 and still never received it. They made the…read moreCOI incorrectly, which caused delivery issues, and then nobody properly fixed the problem. I wasted so much time making calls and following up, and of course nobody is going to compensate me for that. After countless phone calls, Tasha simply refused to deliver the dresser. Customer service was unhelpful, communication was terrible, and the whole process became incredibly frustrating. Avoid this store

The general rule of thumb is to get at least 3 quotes before beginning any remodel. We were so…read moreimpressed with Amir Levy from HQR that we chose to forgo this advice. Amir was the second contractor we reached out to, but we knew within the first 15 minutes of our consultation that we wanted him to lead our remodel. As it was our first time doing a full house remodel, we really had no idea what to expect. The first contractor we spoke to made grandiose claims about what they could accomplish and how easy everything would be as well as pressured us to sign a rushed and inaccurate SOW, all of which gave us bad vibes. In contrast, Amir was refreshingly realistic about the process of going through a full remodel, including going over with us all of our available options with the pros and cons of each option; what to consider and expect during each stage of the remodel; and typical remodeling challenges. After our consultation, he sent us a very detailed SOW within the promised time frame. As we were reviewing the SOW, he encouraged us to ask questions and be upfront with him about all of our concerns. Whatever concerns we had prior to signing the contract, he was able to address honestly and without any sugarcoating. We truly felt that he had our best interests in mind and wanted us to make the right decision for our home and family, regardless of who we went with. We ultimately signed with HQR because we felt that we could trust Amir. Amir understands full house remodels very well which made the entire process overall stress free for us. If we had questions about any phase, Amir was able to answer them; if he didn't have the answers, he would search for them and get back to us. He also has a list of recommended vendors for each major phase. While he didn't require us to go with his vendors, we ended up going with them 99% of the time because it greatly simplified things for us. We know we were not the easiest clients due to our perfectionist tendencies. However, Amir is also a perfectionist himself, and this is reflected in the quality of work that he delivered. No large project is completely without challenges so what matters to us is how those challenges are addressed. If there was ever a mistake in the work, he would have his workers fix it to his (very high) standards, no questions asked. There were even many instances where he pointed out and corrected mistakes that we would have never caught ourselves which is a reflection of his integrity and dedication to delivering quality work. As we progressed in the project and had a better idea of our remaining budget, we added several change orders. Amir made the change order process very straightforward by giving us reasonable quotes with full clarity on what would be included and excluded. We never felt like we had to negotiate with him, and there were never surprises about something not being covered. In summary, we feel very fortunate to have crossed paths with Amir Levy. He is honest, hardworking, dependable, and passionate about his work. He keeps all of his promises no matter how large or small. Thanks to him, we went from having an outdated, mostly original 1970s home to what we finally feel is a beautiful home that reflects our family. We receive compliments from EVERYONE who visits. If you are looking to have a remodel done, I cannot recommend Amir more. He will prove himself to you over and over again.

Sometimes you can judge a business by how they treat you when you don't go with their services. We…read moreended up choosing another company for our bathroom remodeling project, but Jaeden was entirely gracious and did not pressure me to change my mind. He asked and answered a few questions and let me know he is available if I want to reach out. I trusted him in my home, and he was readily available for questions. At our initial appointment he showed up right on time and communicated before hand to confirm moving the appointment to an earlier time.

Service was great. Called up John for an emergency plumbing item and was helped immediately…read more Thanks.

Refer by home depo because they were limited on products. Came here and they found what I needed…read moreright away with explanation for the parts as well