I walked into the wrong place by mistake and it ended up being the right place at the right time. I…read moredid not get the work done yet, but I felt so relieved to meet people that have compassion and a helping hand. Its not often that you can feel trust when you hand your keys to someone, but I sure did today. There will be a part 2 to my review!!

John always does a great job fixing and maintaining my car. He is trustworthy and very fair with…read morepricing. Highly recommend!

Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

Chris and the gang at Towne Motor Car are fantastic. They are transparent about costs, do excellent…read morework, and most of all for this single woman without any men around, I trust them. They are unfailingly courteous and friendly. Indeed, their standards in that area are superior to any other mechanic I've been to in WNY, and in a world full of bullies I greatly appreciate it.

These people are great! We were on a 17 day road trip when we had problems in Niagara Falls. They…read moresqueezed us in, did diagnostics and we were able to get back on the road. Great communication, super nice, and very reasonable. Wish they were where we live!

I just had some service done at this place again , changing my rear brakes. I do not have time…read morenormally to write reviews, but I felt compelled to do it. I was talking to John, who took the time to explain everything to me. He had the opportunity to take advantage of me and have me do extra work, but he never tried that. I asked him to see if my front brakes need changing as well, but he told me that it is too early and no need to spend the extra money. I was also concerned about the bearings of my lexus. He test drove the car and assured me that they are OK. The reason I started going here is because they are very honest and do not cheat like the places I have been to before. Not to mention that I love their prices as well. I find their staff very friendly and I always leave satisfied! Vince

Fast service and reasonable prices. Brakes and rotors and…read moresynthetic oil change. Friendly also.

I kid you not, they pooped in my car!! i took my car in (no poop in it) and when I got it back…read morethere was a big steamy one in the backseat of my Buick!! Never trust them! Then they tried charging ME to have them clean it!

I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

Great service! Friendly and informative advice for priority fixes for later. I will be back again…read moreand again! Thanks so much!

Have lived a handful of blocks from this auto repair place for 15 years and never knew it was…read morethere, yet it occupies nearly an entire block of Niagara street. I think it is our new auto go-to place for most any automobile needs. I took Lynette's car in for an inspection this morning. She knew it was going to need at least one tire (it needed two) and that the wipers were starting to shred. But there was also a clunk that two other places had not been able to locate the problem, and two days ago the hood latch had broken. Max and the crew did it all. Marylou at the service counter provided friendly and courteous interaction and information. Sammy's began on Tupper St. in 1955 and has been on Niagara St. for the past 20 years. They do collision, towing, inspections, mechanics ...and hood latch repair. The clunk? "Over certain bumps or potholes, the exhaust pipe had been hitting the drive shaft." They were able to bend the pipe enough to keep that from happening. Thank you, Sammy's Auto Center!

Just had a nice conversation with Chris at BC Automotive, as I was looking for a shop to do a PPI…read morefor an E39 BMW M5 I was looking to buy cross country. He however referred me to another shop that he believed would be better suited to complete the in-depth inspection as the other shop would be able to specialize in the inspection that I am looking to get done. Although I never had my car serviced here, nor do I think I'll ever get the chance to as I live in southern California, I could only imagine the type of quality work that he does with how honestly he runs his business and looks out for strangers that he's never even met.

I had to come to BC Automotive for a photo inspection for my car insurance, and this was the…read moreclosest location that was listed, so I thought I would give it a try. When I called, it was outside of business hours, so I left a message and Chris got back to me the next day! On a whim, I asked if they had any appointments for Saturday and Chris was kind enough to add me in! When I got there, he was able to complete the inspection in such a timely manner and the service was so friendly. Another gentleman was there getting a NYS Inspection, so that's another service that they offer. Should I find myself needing any car serviced, I would definitely come back to BC Automotive!

Not only do they do a great job with prompt service, they are unfailingly nice and accommodating…read more Tucker is fantastic. I hate cars, they make me nervous, but Cleve Hill really takes the edge off! I feel a lot better when I drive away.

Scam artists. Quoted me $6000 for repairs, brought it to my regular mechanic and was quoted $2500…read moreto fix all the same issues. Also, got tires replaced by them and one of tires was losing air down to 24 PSI within the same week of getting them done. Never getting my money again I can guarantee that. They also put in the wrong type of battery for my car and it was dead within 6 months.