literally the worst place in the world. My brother left his car for 4 months. Every time he tried…read moreto pick it up the owner kept pushing it back with endless excuses. "The delivery truck broke down" "the paint wasn't delivered" "two cars ahead of yours" The DAY my brother was leaving to move to another state it STILL wasn't ready. He got there to pick it up there were parts all over and the jobs that were agreed on were not done. NEVER take your car here. What a headache and a waste of time. The most unprofessional and inconvenient place in Buffalo.

First of all someone recommended this business,so I just drove by and they took me in for my yearly…read moreinspection, he was so pleasant and professional, I was in and out under thirty minutes. I plan on coming back for all my car needs. I will definitely recommend this business just like the person before me. Thank you CC Pro Auto Center.

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!

Desperately needed someone to check my oil level as warning light was on. Mark took a look…read moreAnd checked everything and I was on my way in 15 minutes. Just nice people! - and super professional.

Great service, I've been to the shop 5 times now and always receive great service. I have a 1999…read moreLexus RX300 and the have kept it in great shape. They never charge for the standard time the books say, they charge exactly for how long the job takes and it's always saved me money. It's the only shop I use now and I've sent friends and family they're way and they are just as courteous and and straight forward. I'd suggest this shop to anyone who needs service.

Fast service and reasonable prices. Brakes and rotors and…read moresynthetic oil change. Friendly also.

I kid you not, they pooped in my car!! i took my car in (no poop in it) and when I got it back…read morethere was a big steamy one in the backseat of my Buick!! Never trust them! Then they tried charging ME to have them clean it!

You know how once you find a good mechanic you stay with them. Well, I had been driving to the…read moresuburbs to go to my mechanic of 20 years until he retired. I used the opportunity to find someone closer to my current home and now, I have found Sammy's. We first came here on the recommendation from a friend when looking for someone to service a Mini. Now we bring both of our cars here. I always get a prompt response when I call to make an appointment and can always get in quickly. I've been coming here for about two years now and see no reason to stop. The prices are reasonable and the mechanics have been trustworthy. Maybe I won't have to switch mechanics for another 20 years!

Great service! Friendly and informative advice for priority fixes for later. I will be back again…read moreand again! Thanks so much!

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

My visit to West Herr Chevrolet was an amazing and enjoyable experience. As a damsel in distress…read morewith my Budget Rental Car because it showed speed in Kilometers and for the life of me couldn't figure out how to change to it to MPH even tried ChatGPT. Ted greeted me and kindly fixed my problem. Now I'm all set! Thank you Ted, You Rock!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

A great place to buy a vehicle or get one fixed. The workers here are honest. You can trust them…read more That's why they're so well known in Tonawanda and will contort to get my business

I came to One stop today after having gone to another auto repair shop for a repair and had been…read moretreated very badly by the staff there. I had to leave that repair shop. I went to the One stop on Brighton after this happened and they didnt have time to do the work I needed.The guy at Brighton called the One stop on Niagara Falls boulevard to ask if they could take my car today. One stop on the Boulvevard said yes, so I drove over .The guy was very helpful to me. I was in for an alignment after replacing a bad ball joint a few days earlier. My steering was way off because of the ball joint issue. One stop on the Boulevard was able to do my alignment within about 10 minutes of my arriving and I was out the door 45 mis later. I saw the guy who did the work take the car for a test drive after, made me feel better .. My steering being off was a concern to me Very good service , nice people.. Good end to a bad situation that happened somewhere else