Horrible, Evil, Sinister, Villainous and Corrupt are all too kind if we were to describe the motives of the owner / mis-manager here! He has only TWO employees working at a motorcycle dealer with FOUR manufacturers represented and gauging by his interactions with the public, it's a wonder how he could even keep even ONE at all! All started off fair enough when I wanted to purchase a bike for riding enjoyment. Was told it would be available a few days before the weekend and told a price I could live with too. Once I came in with CASH, the owner said 'the price was void as prices change daily - 'no guarantee on quotes, I got more fish on the line for this'. Unbelievable! He should call himself the Sun-Blocker cuz he is as SHADY as they come. Do yourself a BIG favor and STEER CLEAR of this place at all costs!! read more

Granted they did fix my 2018 KTM RC390 bike after about a month, maybe KTM fuel pumps are fragile I don't know how it could suddenly just not keep the bike running smoothly all of a sudden (it was un-rideable it was that bad). Know this is more of a ding against KTM but they need to be more reliable a 2018 bike never dropped or accident should not have a fuel pump failure within 2-3 years. Digressing.. OC KTM service seemed to take forever I was without my bike for what seemed like and inordinate amount of time with no follow up. I'd call "we have no idea what's wrong with it we're investigating still" , another week "we're looking into it", another week "were coordinating with KTM factory" . I finally came down to a faulty fuel pump which is kind of strange considering the bike is pretty new but whatever... so they placed an order for the fuel pump which said "it will be in in 3 days" and a week and a half later they said it was still on back order or something. Felt like I had to keep calling them for status... But the telltale sign that I went to the wrong place is they installed my clip-on's upside down so that they angled upwards (seriously WTF)... anyway also now my steering column lock wont work now either. Then came the roughly $750 bill for diagnosis, a fuel pump and the incorrect, install of my clip-on's (which I provided as parts). ouch! Lesson learned - don't take your bike back to the dealership under any circumstances for a repair when you can't identify the problem and fix it yourself. Take it to a dedicated repair shop. Dealership are for new motor bike purchases only. But even then go to a bigger dealership not just 2 guys running the whole show. Was going to give 1 star for the $$$ service but they did get it running eventually... read more

Well! First impression with Horace...ummm I asked him to give me a quote on a bike and he took my info with the promise to forward such information over an emai, but to tell you the truth the pizza that he was going to eat was grabbing more attention than myself. The info never got to me, I called and he claimed have lost my info, I gave it to him once more, and he promised to send it over email. He remarked " I do quotes on the weekends ". Never got it. read more

Good people. Honest and helpful. Won't do you wrong. Take care of my bike whenever I need. Recently had an oil leak taken care of under warranty without any questions or curveballs. read more

manager was nice enough to let me test ride as a new rider but we talked numbers and i was going to buy the bike lol but he didn't even send me the numbers we talked about so idk wht else they wouldn't do...tbh dogshit vibes to bro, my man does not care if you like him read more

If you are an Aprilia owner stay away from this place. I know this is the only Aprilia service center in Orange County right now but save yourselves the headache and frustration and get your bike serviced somewhere else. Your bike will just collect dust and Horace will charge you for the dust it collected while it sat at his shop. Good luck getting an update on the status of your bike as it would be the same BS he will tell you every week, "...we are pushing your bike on the lift right now or as we speak, I will give you an update next week..." If you value your time and sanity avoid this shop. read more

I stopped in during a 1200 mile trip when my Super Adventure had an unusual warning light on. Horace helped me without an appointment and for a half hour of labor diagnosed it and got me back on the road. He was great ! If you want a KTM, buy it here. read more

Went back to talk to Horace (the owner) about the damages. He told me Im not going to ride this bike in a vacuum and that it will get more scratches in the future. What a stand up guy. read more

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A few years ago I had a full meltdown in three brothers racing. Let's just say their customer service skills were not up to my satisfaction. This is forced me to source out other KTM parts sources. I recently had to have some work done on my 2007 EXC 450. The experience was great from the start. I was immediately greeted by Tom who had a great smile and friendly demeanor. The work was done in a timely manner and the price was right. I can't tell you how many times I've gotten the wrong parts from three Brothers racing. These guys got everything right the first time! Do you live in Costa Mesa area I urge you to drive to Anaheim to go to this place rather than some of the local shops. It will be done right and most likely cheaper. read more

I needed parts for my motorcycle and what they did not have in stock was quickly ordered and received within a couple of days.

Great family owned business. Service shop is outstanding. Knowledgeable and dedicated staff.

Horace, the owner took my call on a Husky svartpilen 401 and gave me an immediate out the door price - he didnt have any in stock but neither did anyone else. I tried price matching the bike at my local place but they couldnt touch the price and came in roughly $1100 high and gave me the runaround on having one in stock anyways. Horace had some on order, put a deposit down on two of them (one for the Mrs.) and it was an easy deal. He's a busy guy so be patient, he stayed late to process all my information on a saturday night and i couldnt be happier. looking forward to picking the bikes up in a few weeks. Will update at pickup read more

OC KTM is awesome. I got a great deal on a 2020 Six days. They setup my bike and I was off in no time. Thanks Horace

We bought a KTM Electric Motorcycle and after it taking 3 hours to get out of the business bc the owner was "multitasking" we get it home and it's locked and won't turn on. The owner then sends someone to come pick it up to go back to the shop to have it unlocked. We get the bike back and at the owner's request the gentleman that brought it back was not allowed to show us that it had been unlocked and it was able to be turned on bc he wasn't a salesman or a technician. The owner is so unprofessional I don't know how he's still in business and we will never do business with him again. read more

Great service. Very professional and friendly. Called in over the phone looking for a part for my bike. Forgot the gentleman's man but believe it was the owner. He quickly got the part number looked up and was able to have it ordered and paid for all over the phone within five minutes. Doesn't get much better than that! read more

Came from the AZ to have work done on my KTM. Gave open $ for total turn key, also add dual sport kit. Spent $$$ came back worse, won't call back. read more

This place is trash I paid almost a grand to fix my dirtbike, i paid for an inspection after the 2 weeks passed they promised to look before 2 weeks. The 2 weeks passed and they didn't even look at it. From there it took another 3 weeks and I got tired of it and I went to go pick it up they didn't my clutch and don't switch my battery this place is a scam and I highly recommend go somewhere else unless your buying a new bike read more

very bad service. I went to ask for a cylinder, unfortunately I forgot it on the counter. And when I get home I called to tell them that I had forgotten it and was going to pick it up tomorrow and they told me they had nothing. They practically stole it from me. right Horacio?. read more

I really feel bad for everyone that goes there. This is actually about my purchase and service I bought my motorcycle here and it was a hot bike since it was just going to hit the dealers. No other dealer would give me a OTD price, which i understood, but i called here. gave me a OTD price, all for around 600 over MSRP due to tax and other things, which was great! I put a deposit fast forward. the Bike is in the shop finally, and he tells me that he has to charge more. Really?!?! I put a deposit, and had it in writing mind you. he tells me that he will refund my money and just sell to someone else in the end, he says the best he can do is 1100 over MSRP I come back for the 600 mile checkup, because I wanted to maintain my warranty. I swear, this guy just throws out numbers for pricing. someone should sue him he throws me a number different from when i asked him before, and i ask why it's different from before, and he says, I will remember better, because he's got so much to do that he forgets. So i leave the bike there, and guess what happens, He breaks my key while the key is inside. says he'll fix everything, change all the other locks as well. 3 weeks pass, and i'm thinking that with all this inconvenience that he'd somehow compensate me. Nope. I missed the best riding season of last year. Oh btw, I took all the stickers off and plastidiped my bike to all black and orange, when I got it back, it was all peeling, and he offers money for my paint cans. are you serious? that took me 4-5 hours to do. is he going to pay me for my labor? I complained because i'm so fed up, and he says he'll knock off half of the cost, and I agreed. so before I leave, I ask to see the parts that were broken. And i ask if i could have them, he's like sure, I while we are heading there, he changes his mind, and says "I paid for it, it's mine." I'm thinking, wtf, I bought the bike, it's my parts, not yours, I don't have any use for it, but what a retarded thing to say... I left. a week later there is a oil leak on my motorcycle. I'm just dreading having to take it back there. I called 3 bros racing, and ride it over. they tell me it's dangerous to ride it back, since the oil could catch on fire. I tell them about my frustrating experience there. He helped me keep the bike there, and gave me a number to KTM said they may be willing to pay for it since it's under warranty. I called, and they were super nice, and gave the ok, 3 bros fixed it, and told me that it was because there was a o-ring that was not placed there that was causing the leak. I'm thinking, that's so basic, how can they forget that? but they took everything off and did the service over again since they were already in there. I don't think I've met such a person in my life before. I don't even know what to say, just shocked and appalled that there is someone like that. Thanks KTM, and 3 Bros Racing. Horace Vega onwer, not so much. Don't ever trust anything he says. read more

DO NOT GIVE THIS OWNER YOUR BUSINESS. Horace the owner is not a good person. His customer service is terrible and he is rude! Everything about his body language will tell you that he's not interested in talking to you. I bought an amazing dirt bike from this store and was expecting the next time I went in to get some sort of help or conversation going but got absolutely zero. I hope he reads these reviews and will change the way he treats his customers. Take your money and buy a bike somewhere else, trust me. read more

Copied and pasted review from Z-Racing which was bought, renamed and moved down the street. My experience was with this new facility which wasn't on Yelp when I wrote initial review. Initial experience was great. Bought SMT 990 and had first service performed which was very smooth. Fast forward to second service - I dropped bike off on a Saturday and told bike would be ready the following Saturday. I arrived at 1PM and the shop was closed even though their hours state they are open until 4 on Saturdays. No reason was provided for why they were closed, they claim to have called to let me know they were closed but they never did. The refused to offer any remediation for wasting my time driving from San Juan to Orange and back, not even a discount on my next service. Terrible customer service, will not go back. read more

Place is a joke, overpriced. Horace is one of those snobby guys that acts like he invented dirt bikes. Literally didn't want to sell me exhaust and computer for my bike. 3 bros took care of me I highly recommend 3 bros over this dump. read more

Tom is great. Always very helpful. I had a factory defect (recall) and was outside of warranty but never got notice of the recall. Tom fought for me with the factory and they covered parts and labor. Thank you OC KTM husqy read more

Spoke to Horace on the phone they had the bike I wanted at a price that was unbelievable so I drove three hours to orange met Horace and his very knowledgeable staff paid for my superduke and they went out of there way several times including the fender elimination installment and even helping me load the bike ! Great people a pleasure to do business with !! Highly recommended read more

Orange County KTM - Motorcycle Dealers Near Me - Orange, California

These guys are awesome. Wasn't my first time buying a dirtbike but definitely was the best experience. First thing first, the owner Horace is a really good and professional guy to deal with. I called last week because I really wasn't sure which bike to buy. I was between two different models of the KTM 300. Horace went over both models with me and asked me what type of riding I was going to be doing and I told him, mostly desert with some track riding so he recommended the XC over EXC because of the linkage that comes on the XC models. He had one KTM 300 XC left in stock that he promised he would hold for me depending on how interested I was. We talked some numbers, made a deal over the phone, picked the bike up today and could not be happier. I will buy every bike here on out from Horace at OC KTM! read more

Orange County KTM - Smiling all the way home with my new KTM 300 XC! - Motorcycle Dealers Near Me - Orange, California

I had an issue with my fuel gauge on my KTM. Although I did not purchase the bike at OC KTM they were very helpful in getting it fixed. The bike was out of warranty but Horace convinced KTM to provide the part at no cost. The installation was fast and efficient and the mechanic even came out to discuss the repair and wanted to test drive the bike to make sure the repair was done correctly. I will be back and would recommend OC KTM to anyone. read more

Great place to buy a motorcycle. Horace is upfront and clear about all the charges. His staff is friendly and helpful. I have bought a couple of bikes from Horace and will probably buy my next one from him. It is a small shop with a small staff so be patient if you hit him on a busy day. I bought one bike on a slow day and Horace return my phone call with a follow-up offer that outline the entire cost. On my last purchase, I had the same thought that others have had that he did not want my business, but I inquired about a bike on a day that he was selling several bikes. When I walked in, he was finishing up one sale, in the middle of another, started helping me, and had one walk in. With all that, he still managed to get me out in an hour. On another note, he does have a nice stock of parts for KTMs on hand if you live close and need something quick. read more

Purchased my second motorcycle from OCKTM three months ago and I'm completely satisfied with the dealership. The people I've dealt with have been great and if an accessory has been backordered, they let me know when it arrives. Both of my KTM's went there for their break-in services and I'm happy with the work. I would buy another bike from them in a heartbeat. What more can you ask? read more

Friendly, knowledgeable and professional staff. I came in interested about the RC390 and Horace, the owner was happy to give me a quote on the bike and few upgrades that I was interested in. There was no pressure on making a purchase and I felt like they were upfront and honest about what went into the price. I got the quote in writing and came back the next week to purchase the bike and some power parts. read more

Direct, you want it or not, these are all the fees, no bull$#*+, kind of place. Horrus was a tough cookie but a great businessman. Anthony was the softer side of the business and very helpful. We completed a trade in of one bike and walked out with two! We Keep coming back! read more

Beyond pissed off! We took my hubby's super duke gt in to have the rear tire replaced. We already had purchased the tires somewhere else and brought it with us. They quoted us two hours for the job. It took them four hours to put on a rear tire. We got less than five minutes down the road and his rear tire low pressure indicator light came on. He pulled over and checked the tire pressure. It's supposed to be 42 psi and they put in 30!! They are a KTM dealer, they should know what they're doing! We paid 130 dollars to waste four hours of our life and still had to fix their work. Thank God my hubby had an air pump with him to fix their mistake. We will NEVER bring a bike to them again! read more

Walked in to look at a bike. Owner (i assume, older guy) greeted me after a few minutes then wandered off to chat with some other customers and sell parts. I kept trying to catch his eye then gave up. Only other person there was some old beardo service guy, grumpy AF and didnt wanna talk at all. Never mind, I'll make the drive to Chapparal. Learn some customer service, OC KTM. read more

Great local shop. Bought my bike from Horace (owner) last year...he made me a great deal on a 17 after the 18s were already out. More importantly he gave me a lower OTD price on the spot with no BS like several other dealers / salesman had. Today he answered the phone even though the shop was technically closed for the holiday and had the parts needed to save my riding weekend and told me to come down and get them. Can't ask for much more than that! Thanks! read more

I have bought my last two Huskys from Horace. OC KTM pricing is always the lowest on the new bikes when i have shopped around. Both times i showed up after striking the deal via phone and they had me out the door in 30 minutes. Would highly reccomend for a new purchase. Also unlike many shops today, they have a good inventory on aftermarket parts and gear that most shops dont bother to have on hand anymore. read more

Orange County KTM - Motorcycle Dealers Near Me - Orange, California

Don't do it. My bike sat in service for about a month. I would call every week to get status and got the runaround. Once I got the call it was ready they were scrambling looking around for my remaining parts. They got the bike started once and wasn't able to start it again. At that point I was just looking to finally have the bike back so I could sell it. He rushed me out the door and about $700 later I was off. Original estimate was $125. At least on the service end, don't...do...it. The rest is up to you. read more

I was changing my back tire at home and realized my rear brake pads were dust. Thought I was going to be grounded all weekend, but my local dealer had the pads and they were the same price as online. Got my business and got me back on the road. Let's go riding. read more

In short.... So, in anticipation of the arrival of the KTM Duke 390, I visited this shop and spoke directly with the owner Horace. This was a couple months previous to their arrival... He broke down a "out the door" price for me on the Bike, which was great and well within my budget. I asked if he was taking deposits and his response was no. I left my contact information and made a point to tell him to call me the second he got one in... Fast forward to the present... After months of waiting for the arrival of this bike and a couple of phone calls to the shop to see if they had received one yet. I was very surprised to see one posted up for sale on their website (when I happened to be showing a friend their online store)... STRIKE ONE! So, no phone call to let me know they had received them... Regardless, I immediately called to see if it was true and raced to the shop after work to check it out. Tyler and Tom (who were very friendly and helpful greeted me and showed me the bike. Horace eventually came out of his cave and pretended to not remember me. I tried to refresh his memory and told him I had left my information to be contacted numerous times and that we had previously spoke, "FACE to FACE." Anyways I said to him I want this bike, could you please break down the OTD cost on it once more for me, so we can do this deal... well... Horace gave me a price, not 100$, not 200$... but a full $1000 higher from what he originally quoted me. I was a little flabbergasted and asked why is the price so different now and he literally says to me, "well do you have the original quote on paper with my signature from before?" and he also asked me why I had not placed a deposit on the bike? Seriously?? I had to laugh to myself for a moment, because I couldn't believe the nerve of this guy, questioning my integrity and jacking up the bike of the bike like he had. It was appalling and extremely sleazy... STRIKE TWO!! Funny thing is, if Horace took a moment to negotiate with me on the price, we may have come to a common ground and I probably would have bought the bike. (seeing as I knew this would be a hard to find Motorcycle), but nah, he wasn't willing to budge on it and let me walk right out the door. Well, needless to say, I walked out feeling upset, disappointed and angry. Fast forward two days... I found and bought the EXACT same bike from my new friends over at VMC Racing in Victorville! And guess what??? they were willing to work with me on the price, financed me and gave me a great OTD deal...not dollars, but HUNDREDS less! If OC Ktm can learn anything from this review, it would be to realize that, not only did they make me feel small and insignificant, but they lost a sale and potentially hundreds more! (money I would have spent on parts and future service in their shop) Simply put, just all around BAD BUSINESS on their part. read more

PLEASE READ !!!! DO NOT COME HERE!!! I purchased a brand new 2021 Husqvarna here and within the first month my dumb as* laid it down. I took it to the shop to get it looked at, (see what I could do myself) mind you the throttle was sticky and 2 blinkers were broke. THATS IT. A sales rep tells me he won't even write the estimate if I'm not going to get it fixed at the dealer because the "quote" will require one hour of labor. The only thing wrong was the throttle was sticky!!!! They wouldn't even write me a quote for the parts when I just paid 14,000 for the bike. Finally he tells me I'll need a whole new throttle kit including the black box next to the throttle and it will be a couple hundred dollars. I decide after them telling me it's an hour of labor for the quote God knows how much the work will be so I'll do it myself. After I tell the sales rep and the owner I'm just going to buy the parts online and do it myself. THE OWNER SAYS "YOU WANT ME TO GIVE YOU A COUPLE DOLLARS FOR GAS, SINCE YOU SEEM TIGHT ON MONEY" ARE YOU KIDDING ME!? I spend 14k a month ago with these scum bags and they treat me like this? The owner is the most unprofessional and disrespectful person I've ever dealt with in a customer service experience. To make this story even better I took my bike to Irvine and have another dealer look at it, they loosened 2 screws by my kill switch and the throttle went back to perfectly fine FOR FREE. Saved myself a couple hundred dollars on something I didn't even need. DO NOT COME HERE!! They were great at first and once I signed the papers it's a whole different dealership. They're deceptive, untrustworthy, unprofessional and flat out rude. PLEASE PLEASE PLEASE spend your hard earned money else where. I would drive 15 hours to buy my bike in a different state if those were the two options. I should have read the reviews before coming here. The horrible owner is constantly brought up in negative reviews. SAVE YOUR MONEY GO SOMEWHERE ELSE !!!! read more

I brought my 2015 ktm adventure here to have the rear tire replaced. I had called for the price prior to arriving and was told it was $35 to replace the tire. Upon arrival Horace Vega the president told me that was the price if I removed the tire myself from the motorcycle. He told me it would be $65 if the shop did it including balancing and chain checkage. I agreed to the price and then felt this was excessive so I called around and found the average at other shops was $45 for the entire procedure. I called to cancel the service and get my bike when I was they had already begun. I told Horace about the over charge and if he would price match which he promptly told me no and that he had superior mechanics and a superior shop to change tires. He was then condescending and insulting to me. I paid the 65 and left. The low pressure indicator light immediately came on and I had to return two separate times to finally get the problem fixed from there "superior" mechanics and shop. Terrible experience with Horace the president. In my opinion he is unprofessional and will cut off his nose to spite his face. For over charging me $20 he lost thousands in future business from me and I told him I would be writing this review and he said go ahead and lie about him. Just deal with him and see his attitude before you buy anything or take your business to him. Told you I would write this review Horace. read more

Wow! What a great shop! I got a flat tire today and Horace was there to save my day! He is a great guy and puts the customer first! I will be back here for sure!! #goodguys read more