In mid-May, I brought several awards to this frame shop to be professionally framed. This is not my…read morefirst time using this business. I have trusted them with framing projects in the past and have always been satisfied, which makes this experience even more disappointing because the level of service appears to have declined significantly. At the time I dropped off my awards, I was told they were a little backed up and that the work would take approximately three weeks to complete. I also paid a $180 deposit to begin the work. After about a month without any communication, I went to the shop to check on the status of my order. I was told that they had received emergency or rush orders that took priority over mine. That explanation was frustrating because I had already paid a substantial deposit and expected my order to be completed in the timeframe I was given. By mid-June, I returned to check on my order again, and it was still not finished. During my next visit in the first week of July, I was given a different explanation. I was told that the frames had been on backorder, that they had recently arrived, and that my order would be completed by the end of the following week. After waiting nearly three more weeks, I returned to the shop today, only to be told that my frames were still not ready. It has now been almost three months since I entrusted this business with my awards, despite originally being quoted a three-week turnaround. What is most disappointing is not simply the delay, but the repeated changes in the explanation and the lack of proactive communication. Throughout this process, I have had to repeatedly visit the shop just to get updates. Being told that "it's just me behind the counter taking orders" does not justify a delay of nearly three months or excuse the failure to keep customers informed. If the original estimate was unrealistic, I should have been given an honest timeframe from the beginning. If unexpected issues arose, a simple phone call or email would have gone a long way. Instead, I have received multiple explanations, repeated promises that the work would be completed "next week," and still have not received the finished product. As a returning customer, this experience has been extremely disappointing. I chose this frame shop because of the quality of service I received in the past, but it seems that things have gone downhill. At this point, I expect a clear completion date and for the business to honor the commitment it made when it accepted my order and my deposit.

I cannot recommend Charles and the team at Peninsula higher. Charles is not the utmost in customer…read moreservice, he has an expert eye for design and has created such a friendly environment that customers stick around for the community. Even though we have moved away, we fully intend to keep sending him all of our framing. The only sad part is that we won't be able to be part of the conversations.

I purchased some prints off Etsy for my living room and needed to get them framed. I took them to…read morethis shop and they did a FANTASTIC job! I wasn't asked to pay up front, and he helped me pick out a beautiful frame. It took about a week and a half, and he texted me a soon as they were done. Quality work and a reasonable price and turnaround time. I will go here again when I need something framed!

If you need an honest, trustworthy, competent, and kind frame/art vendor, visit David at Great…read moreBridge. He's been operating there for over 40 years! Wanted to frame a sentimental, one of a kind banner as a gift for my boss. Because of the complexity, whoever did the work needed to be trustworthy and competent. Co-worker and I decided to support local and try GB F&A from reputation (several "Best of" awards) and proximity to our office. David, shop owner, was patient, professional and helpful, showing various types of frame options (black, brown, brown with black, beveled, beaded, inlayed, etc) as well as various mat options/colors. Never tried to up-sell or offer us something we didn't need/want. We opted for a classic brown with black wood frame without a mat; since the banner was bright orange, having the finished mitred frame with cover glass look would fit into any business/home office motif. After taking a few measurements, David quoted us a price of $85. He took my phone number, we imitated shaking hands (COVID life), and he promised it would be ready in about a week. Sure enough, I got a text 1 week later saying it was ready. Finished product turned out better than imagined. Best of all, David said "it came out to be under what I quoted, $75 please." Paid via credit card quickly and easily, thanked David, and we were on our way.

How excited I was to find Frame 'N' Art again! On my way to PT I turned into a different entrance…read moreto the Lynnhaven Convenience Center & there it was. In the 90's it was located in a small shopping center near Lynnhaven Mall. Since my business had been located very close, I decided to give them a try with some of my precious memories. Year after year I returned numerous times to have the business beautifully frame & mat precious photos & playbills from my son's acting career. My Music Room walls are filled with them. They made old family pictures into beautiful works of art. The store was filled with frame choices. Knowledgeable employees would work with you on the best choices for frames & mats. The finished products were always gorgeous. It was sad when they disappeared from the Lynnhaven area location, I assumed the store had closed. So no framing for me has been done in the years since. Upon locating the store in Lynnhaven Convenience Center, I was anxious to see if the framing stock would be as extensive. It turned out to be more so. And there was a larger supply of other decorative accents & framed prints available for purchase. One of my theater memories that they had framed decades ago had been knocked off the wall & the glass had been broken. It was from a production my son had been featured in with Virginia Stage Company about 30 years ago. I had continued to postpone getting the glass replaced since I had not developed trust in another store. How excited I was to take it into Frame 'N' Art for repair. I had hoped to pick it up today but learned upon arrival that they close on Monday. The location of the shopping center is the north side of Virginia Beach Boulevard just west of its intersection with Lynnhaven Parkway. If coming from the east turn into the first, rather than the main entrance. There is plenty of parking. This store gets my highest recommendation. They do beautiful work.

Love these girls they are so good at their job and fast and efficient would definitely recommend…read morethem over and over

The paint selection is awesome! Thank you so much for the answering all my questions and I'm sorry…read morethat I have had so many. I highly recommend this place!

I was on the search for a local craft store because I was tired of going to Michael's and Hobby…read moreLobby. Needless to say I will DEFINITELY be back! There's so much to choose from at such a great price! I loved their paint brush selection so much as well as mine are wearing down and they have a big variety to choose from! The workers are so polite with a great attitude and helpful with materials and art tips! I'm so happy I decided to check it out because just found my new craft store in VA!!

Great selection, knowledgeable staff and extremely friendly service. One of my son Jacob's favorite…read moreplaces!

This is a wonderful Hobby store! They specialize in model trains and also a lot of old nostalgia…read more I highly recommend stopping in and looking around, because the inventory is con changing. if you're into model trains, especially Lionel this is the place to come. They also have all different the selection of things from the 50s to present. The owner is very nice and accommodating, as well as very knowledgeable

Local owned business that with absolute quality workmanship and according to regulations!! Much…read morebetter value than online competition too!

As I pulled in to the Medal Medic parking lot, there was plenty of parking. As I entered, I was…read moregreeted by a staff member. I needed my military medals mounted. We'll, this was the right place. Whatever items I was short on, thethhad the rest of the items in stock. The price to have the medals was reasonable. Oh, they even shipped my medals to me in Indiana. They arrived with no issues and on the day he stated! For your awards, Medal Medic is definitely the place to go! You earned your five star review! I highly recommend them!

Saheed is a great business owner and he has a lot of customers in the community. He's patient and…read morelistens to what customers want. He has inventory for everyone. He has products for the D9, sporting items, trendy looks and lots of other customers. Come check it out for yourself. Great guy and flexibility for all that come in to shop.

Quick and affordable. Hugeee variety and options. Will definitely be coming here for all my custom…read moreshirts from now on.

This place never disappoints. However, I ventured here on Christmas Eve about 10 am thinking I…read morewould beat the crowd... only to find the shop closed. I checked online and saw the hours... ugh... not opening up until 12:45 pm. So I left and came back about 2pm... the line was super crazy. Needless to say, it was the day before Christmas, what was I thinking. Well after 2.5 hours later I walked out with my finished sweatshirt for my daughter. I was super satisfied with the outcome and my daughter loves it as well! Basically you come here, tell them what you want and they deliver. You can either purchase your shirt/sweatshirt here or bring in your items. On this day in particular, I witnessed people getting their coats custom as well as entire outfits from jeans to an entire sweatsuit. The guys are pleasant and seem to have good repor with their customers. I can tell he has a lot of repeated customers. I know I will return again, but hopefully I do not have to wait as long. And for my trouble, I did receive a discount off my purchase, this was a pleasant surprise! This shop is located inside of Chesapeake Square Mall near the Burlington and Target ... enter from outside and you are sure to reach this spot quicker than parking somewhere else. Once inside it is easy to spot. I highly recommend you check them out for all your custom needs. They are on point and efficent. Have fun and enjoy life :)

The service was amazing. Moneb was very professional and helpful as well as patient. His work was…read moredetailed and precise. His customer service relationship is impeccable!! From the time we entered the store, until completion of our sale. They have relocated to across from "Philip Michael fashion for Men."