One person working the front counter helping one person at a time. Everyone I tried to make a selection scan or anything the self service kiosk called for the one person working the register so now I'm effectively waiting in line waited over 5 Minutes the 1st time after going to a kiosk that didn't have a scan gun, then to only get prompted to wait again and I just had to leave as I couldn't wait another 10 minutes because the item rang up $20 over the marked price. I ended up just buying what I needed from Amazon while I waited at my "self service" kiosk. Left frustrated and empty handed. I can justify paying the higher prices here because I can walk out with them but when I cant do that in a timely manner, then it's not the spot. The cashier was friendly but just one person that's unable to multi task is going to cause frustration. Please staff better. read more

Walked around the store looking for someone to help me for 20 minutes. Never found anyone ‍

I love Michaels. Something is always on sale here and Micheals rewards are bomb. Unfortunately, this location lacks abundance. The shelves are always a bit bare and variety of overall products is low. I need my craft store to inspire me a little more. read more

Michaels - Entry with Sale Signs! - Arts & Crafts Near Me - Virginia Beach, Virginia

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Who doesn't love racing to Michaels when you have a sudden burst of arts and craftsy rushing through your veins?! When in doubt, this is usually my go to place for finding craft items I need. My friend loves coming here for her DIY fashion projects as wel. Though the pricing of some items can be a little ugh, Michaels is ALWAYS having some type of discount or sale so make sure to sign up for their email newsletter! Unfortunately there were some things (surprisingly the lower priced stuff) that was out of stock, but it seems the employees are aware of that and working on it based on the blue dots they place on out of stock items. Another good thing going for them is their clearance section, which takes up the entire side of one aisle. Employees were great and accepted all of our coupons/discounts. Military and teachers receive 15% off on any day. read more

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No frills arts and crafts store with elevated prices. I only venture here if I'm packing a coupon and I know Walmart won't have what I need; even when I do go, the store always gives off the "you should have come sooner before stock was picked over" vibe. Truly reminds me of Kmart without the blue light specials; the building next door, ironically a former Kmart, is presenting some ease of access and parking lot issues due to large scale construction. Staff members aren't rude but don't go out of their way to greet you or ask if you need assistance. If you need an art supply ASAP and have struck out with Prime Now and Walmart, or can't wait for Amazon shipping, then make the trip....with a coupon. read more

Michaels - Arts & Crafts Near Me - Virginia Beach, Virginia

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I went into this location for the first time today because I was in the area. They have a huge selection and it is easy to get lost in there. I like home decor and they have some home decor items. There was a welcome mat that caught my eye, but I didn't want to haul it on the bus home. I ended up buying a kitchen utensil holder read more

My "home" Michaels isn't the location I frequent, oddly enough; however, I must say I'm in here post-rush hour traffic and on weeknights, so it might affect my experience greatly. There were a few staff members, but the line wasn't moving either because the person was holding up a line with questions or just bought a bunch of things. With the line building, it was hard to watch one staff member keep glancing over without hopping on a register and continued to stock things. Unfortunately I didn't know how online orders worked here, so I stood for some extra time when apparently I had to wait near the lockers, not the regular line for in-store purchases. Eh, it is what it is. Craft store central for all your crafting & school project needs. I never purchase anything full price and due to close proximity, I am cheap enough to purchase items one at a time because the 50% off and up coupons can easily save me lunch money when I forget my lunch at home. I love this place specifically for paper crafting and stationery. Occasionally, their Mild Liner packs are out of stock. I unfortunately buy a lot of Mild Liners and DIED inside when I saw them for $1/100 Yen in Japan, D: Anyways, they have brand name pens/markers/etc. that you can buy a la carte if you don't want to drop $50 to begin bullet journaling/journaling. Do check whatever writing utensil you're buying because some people are barbarians & ruin the tip. Check online for anything in particular, and you can even call the store for further inquiries of what is in stock and other technical questions. Simply have your item# ready before you make the call. It never hurts to peep the weekly ad and check the coupons of the day either. I've seen them offer crafting classes with information that can be found online as well. It's definitely a great stop for anything artistic, creative, and fun. read more

This Michael's has a good variety of items, and isn't much different from any other in the area. I needed a specific scrapbook item that they didn't have, and ended up having to go to the other Michael's down the road. The outside looks pretty dingy compared to the super nice Pembroke are surrounding it, so it's a little off putting. Really, it's a good stop for what you need, but can't guarantee if it's something specific. Great staff, though. Our cashier was really helpful in letting us know about the military discount. Just nothing special here. read more

Michaels is Michaels. It's a good craft store and has most of my needs for seasonal projects. This trip my daughter was looking for a basket weaving yarn and wasn't successful in finding it. She did however find an alternative that wasn't too expensive and she started working on her project as soon as we got home. Their store app does provide some pretty good coupons and I would highly recommend using those for big purchase items. read more

I don't know why I always have the worst experience in this store location. As an art student, my first choice is to shop at Jerry's Artarama or Hartung's in Portsmouth, but have to use Michael's when the other two are sold out of certain supplies. Staff here always seem to be bothered with questions, or recommendation requests. Store tends to be messy, in comparison to Red Mill location. Overall an uncomfortable experience almost every time I go. read more

Oh Michaels, the place where I would have to sit in a cart while my grandmother shopped. The smell of potpourri instantly brings me back to these memories. To be honest, I usually avoid this store because I'm not into crafts. When I walked in, my attention gravitated to the "Relaxing Coloring Books" the new art trend lol. I decided to purchase some along with some color pencils, until I realized I would need a sharpener. This wasn't until I was at the register of course, I politely asked the lady "Where can I find a sharpener?" She huffed and asked someone on the radio. She answered back to me "Aisle 65, over there" as she pointed down the aisle. When I came back, she rang me up and my friend whom I came with said how she was bad mouthing me to everyone because I "left my items with her". I was surprised to hear this and made me wonder how loud she really was talking. Needless to say, another reason I wont be back. It wasn't even that busy for her to be complaining so loud..so much for customer service. read more

This Michael's has a horrible parking lot and - meaning it isn't very easy to get in and out of, it's dark at night, carts everywhere, people speeding driving through it, and trash and random stray items in it. So that wasn't a good start. The inside is fairly clean and organized, no real complaint there, but it wasn't well-lit outside and that is enough to keep me away. read more

Very kind and knowledgeable staff. This is definitely the place to purchase Copic Markers (or any high end art supply) because they always give out 55% coupons that apply to one item. Instead of the usual $50 for Copic markers, I only paid $25 with my coupon. A steal! read more

When in doubt, scavenge for little plastic men. Springtime. That time of year where Death gets some time off and Life takes center stage. But what does Death do with all of this newfound time on his hands? Who approves the PTO request for Death? Is that person too busy with conference calls and off-sites to actually approve the request? I bet you never realized that there were so many moving parts to this machine, so much going on under the hood. And so it is with Michaels. Your mom probably comes here for those little plastic flowers to finish off that Project she's been working on now for about 6 years, the one she never actually gets time to finish because of Dad's Problem. You know..... And you tag along with Mom, just to make sure that she is okay and doesn't take the first train heading North and to the promise of freedom. At least that is your excuse. Once inside the Modern Marvel that is Michaels, stop. Linger. Search. Inquire. This is the place, this is the destination where you are allowed. Nobody judges. You want to spend a few hours searching the aisles for little plastic men? No worries, you are among friends. We don't judge, we actually don't even care what it is that you intend to do with these little plastic men once you find them. We only ask, however, that you do it far away from here and the Inquisitive Eyes of Little Suzie, sitting all prim and proper in the shopping buggy.... Truth be told, life in the James R world has slowed down recently. The shot clock doesn't seem to be working, and we've gone into the Dean Smith Four Corners Offense. Shorten the game, he who takes the last shot wins. And that's ok, the Shot Clock Repair Guys are working on this, they estimate that the clock will be functional again in a couple of weeks. No matter, I'm taking the time during the Stall Offense to scratch well below the surface, to give new meaning to the terms Pause and Linger..... Michaels is a fantastic place for Pause and Linger. If you allow yourself the time, you will be astounded by the treasures you will find here. Oh sure, most of them are still in Raw form (see pictures for the Frog and Dog without a Face), but that is the Linger part: You get to fill in the blanks. You get to be in charge, you get to determine what the next step is for each of these treasures. Maybe they will become a part of Mom's Project! After 6 years, a few swatches of Red and Green neon paint might be just what the doctor ordered! Or maybe instead of driving the hoop, you will dutifully pass the ball and then set a screen in the opposite direction, being careful not to roll towards the hoop too aggressively. But that's ok, there is another aisle holding treasures yet to be discovered. Check out that entire row of giant glasses! Not the ones you put on your nose, but the ones you fill with liquid. Great and giant empty vessels, waiting for the soul to be poured into them, to give them meaning, to give them form. To give them life. They sit on the shelf, trying not to appear too anxious to go home with you, but also striving to look interested enough that you will Pause and Linger. What takes up your spare time these days? Whatever it is, I'm sure that you can scour Michaels and find something that will make that task more enjoyable, more colorful, and more complete. Just give yourself some time and allow yourself to Pause and Linger. After all, Death takes a Holiday every now and then, why can't you do the same for a more important person in your life: You? read more

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Do not be fooled or suckered in by their ridiculous, useless "coupons" they offer. Everything in the store is somehow already on "sale" voiding any coupon you bring in...including custom framing(even though there are no sale signs anywhere). I was quoted a price of 248.00 for a custom frame (specifically noted as eligible on the coupon). I present the 60%+15% coupon only to be told "Well, you're really only getting the 15 because all of our stuff is already on sale." When I asked the mgr. "Who would ever be able to use this coupon and on what exactly???" Crickets. Good thing there are lots of other options out there. read more

I can count on one hand the amount of times I have been to any Michaels. Not because I don't think they offer a good selection of goods, it just not something I like to deal with. Also, they are expensive as hell, that is why you see coupons out the wazoo from this place. It's never easy to find what you need and you cannot get service out on the floor. Well on this nice sunny day I approached the outside of the store I could see they had Fall products out on the walk. Some debris was on the walk, but nothing major. Upon entering the store located just across the street from Town Center it seemed clean and well organized. Today I was forced to pick up supplies for my son's school project and decided to suck it up. So upon browsing through the store I had questions and no one was in sight. I joked with another customer that "Michaels offers everything you need, you just have to find it yourself". I tracked down what appeared to be a floor supervisor who was very nice and helpful and stocking the shelves. This seems to be the case at this place, you have to track them down, they are never proactive in assisting their customers which is really sad. On the other hand I have been loving Target's proactive approach to customer service by floor staff. Target employees may be stocking shelves, but you consistently see that they ask can I help you? You will not find this at Michaels. After around 45 minutes I found what I needed and headed to the dreaded check out. Those that know what I am talking about are ready for this. I have only been to this store a few times, but it's enough to know the long lines are legendary. This was the middle of the day on a week day and yep long line with only two cashiers. After 10 minutes they added another clerk who I ended up getting a few minutes later. I got to the register and could not help but slightly vent to the employee and she apologized sweetly and sincerely. I asked Paige if she had any in store coupons to help me out as this was expensive scrap booking stuff. Those that do this know what I mean. Paige said if you have a smart phone you can go to michaels.com with me and we will put an instant 40% coupon off. We did just that in a matter of a minute (clicked on coupons) and she scanned in a barcode and an instant $6+ came off which was sweet. I thought to myself, they just went from a 2 to a 3 because of this one employee who took the time to provide customer service. Don't know how soon I will be back, hopefully not soon However, in the past I have used framing services and have been happy. So, ya never know I might be back and I am hoping to run into Paige again. read more

Michaels - They are ready for Fall. - Arts & Crafts Near Me - Virginia Beach, Virginia

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If you have a hobby this place will probably have what you need. From arts and crafts to framing and model building. The staff is friendly and helpful. read more

Michaels - Fall market display - Arts & Crafts Near Me - Virginia Beach, Virginia

Michaels is great for your basic arts and crafts stuff--though geared more towards the crafts. If you want serious art supplies in VB, go to Jerry's Artarama. But if you need crafting stuff, scrap-booking materials, kids' art activities or framing, Michaels is all good. It's also a cool place to buy gifts and wrapping materials. I always go there at Christmas and Halloween to check out the decor. There's a lot of that. They also do classes and activities for kids and adults. Sometimes they need more folks on the registers. I've waited in line longer than I should have on several occasions. read more

Michaels - Arts & Crafts Near Me - Virginia Beach, Virginia

Not a bad place for arts and crafts stuff. Nothing fancy but I think it caters most of the kids hobbies. Surprisingly, the store has lots of stuff to offer from floral design, crafts supplies and seasonal celebration. And they also offer customized framing services. The staff are very friendly and helpful. read more

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Went today with my daughter. Items did not have a price. The price scanner did not work. When I got in line and up to a cashier. I was double charged for items. The cashier was rude. I had to pull down mask to breath. Just a little/ not even half way from nose. Needed my inhaler as I have asthma. She snap saying I need to pull my mask all the way up. I was trying finish paying to rush outside to use my inhaler. Then the cashier got mad because I could stop coughing from my airway being restricted. read more

If I have to go to any arts & crafts store, this Michaels is my preferred choice. I like this specific store for various reasons. First, is the location. It's about 5 minutes from my place, and I love how it's right next to target. Second, in comparison to the Michaels in Chesapeake, I feel like this one is not as cluttered. I also feel like there is more space within the aisles. It is definitely much more organized, and cleaner. Third, the position of the registers and lines. Michaels is definitely known to have epic lines. I do love how the line wraps around the shelves, unlike the line at the Chesapeake location. The lines get just as long at Chesapeake, but it's more staggered since it's not one line. Also, it's much more fair this way. I hate it when one line is going a lot faster than other lines. Tips: don't forget to see what coupons they are offering that week! They usually have either 40% or 50% off one regular priced item, but they sometimes have an additional percentage off total regular/sale items. Just make sure you only use one coupon, they are pretty adamant about that policy! They also have an awesome clearance section all the way in the back! read more

A fun craft store...you can definitely find cute/odd gifts for $1 in here. I come here for items to place in my daughters party favor bags, for baking purposes and crafting t-shirts. Occassionally, I like to see what items they have for my cub to do...from science projects to face painting items. The store...very crowded!!! The isles are about a 2 feet wide so it seems. This time of year, you can find items for Halloween, Thanksgiving and Christmas things are even on display. You can find a coupon (accepts mobile coupons too) for this store in almost every Sunday paper. So there are perks and mishaps when shopping at Michaels. But this is coming from a non crafty person. I like to come in get what I need and leave! read more

Out of all the Michaels' stores I have been to, this is by far my least favorite. The parking lot is a zoo, there are always bums hanging around asking for money, the selection isn't as great as the Red Mill location and there is never anyone around to answer questions. Its also disorganized and messy. All these things aside, it is what it is, an overpriced craft store. Take my advice and find their weekly coupons online, they offer great deals from time to time, my favorite is the 50% off one item.. I always use that for the most expensive thing I can find. Duh. PS. Don't try coming here if you have two tiny children to fit in one buggy. THEY ARE TINY. read more

Michaels is a good place to get little trinkets and trreasures. Some things are over priced, like for instance brown craft paper is $10 for a small roll. Disappointed. Because that's what I wanted so as we are looking around for an alternative I decided to stop in the rrstroom. Gross! It smelled so foul and it was not the cleanest. After that I just wanted to get out fast so I found bulletin board paper which is way cooler looking then the brown craft paper and half the price! Score. Checking out was easy and all in all it wasn't a bad experience. Just gross restrooms. read more

Took a half hour to get my curbside pick up order after I called to tell them I was here. The employees always give their rude opinions on stuff when you literally never ask and their quantity of "items in stock" are always inaccurate.. even before COVID. read more

So Michaels offers a Princess Crafting Party for kids birthdays. ** Don't waste you time and money.** We confirmed the party plan twice with the manager in advance, yet when we showed up for our 5-year olds party, the employees were completely surprised and unprepared. The employee who was supposed to be leading the crafting for eight young girls had no idea how to run the Princess party we had payed for and had no ability to work with or around children. Essentially my wife and the other moms took over the crafting, decorating, serving, etc. To add insult to injury, the party leader didn't know how to do the face-painting that we'd also payed for, so rather than finding someone else to do it, the manager just refunded that part of the party cost. There was no acknowledgement or apology for a job poorly done. We made it work, but no thanks to Michaels. More than anything, we felt like our party was bother to the employees. Sorry, Michaels! Why would we expect you to perform the service that you advertised and we paid for! Don't advertise a service that you can't provide!!! read more

Clean and well-organized store with a friendly staff, a free parking lot....They offered pricey beautiful picture frames. This place doesn't carry color coding labels 1/4 inch round. They had a clearance wall at the back of the store near the restrooms. read more

Thank you David and staff for tracking down a item i was looking for . I came in looking for a Silhouette Curio printer / cutter that my wife saw on clearance . The female sales clerk was very helpful and friendly . After realizing they no longer had the item in stock they called around and found one at hilltop for me . That is customer service . Thank you again ! read more

I'm not a big Michaels shopper, but have shopped on occasion at other locations for gifts and for arts & craft items. I thought this would be the perfect place to host my sons birthday party and I have to say that I'm really disappointed! I called two weeks before Thanksgiving to inquire about their birthday party packages and was told to come into the store at the beginning of December to see if there were classes going on the same day as my sons birthday. I decided to walk in to the store on 11/27 to get more information on how to host a birthday party. The young man who assisted me asked that I leave my name and number and told me that as soon as the manager got in that she would call me. Well it's Friday (12/1) and no phone call! In the back of my mind I knew I wouldn't hear from anyone, so I booked his birthday party elsewhere. I would rather give my money to a small business anyways. I still like their products, but you may want to think twice about having your child's birthday party at this location. read more

Why is there Always a line at the check-outs? Seriously, it was around 2:00 on a nondescript day, not anywhere near a holiday and there were only 2 registers open WITH A LINE OF PEOPLE TRYING TO CHECK OUT! I needed 4 cake boxes with a window on the top for my yummy rum cakes for the CHKD bake sale at CYPT this saturday for the sub garage sale. (Am I allowed to do a plug? Too late, I just did it.) I knew just where they are and was delighted when I saw a pile of them in the the right spot. Pulled them out, nope, no windows. I need the windows so people can see how much they wanted these cakes. I found what appeared to be the "sales person in charge", got the Wal-Mart answer, "if they aren't there then we don't have them". I just wanted to put my finger down my throat. Knowing I needed to deal with this packaging issue I purchased cardboard plates, which I needed anyways, and cellophane bags to put them in, ten bucks. My car turned left onto Virginia Beach Blvd. instead of right to go home, and we went to A.C. Moore. They had the boxes and the cardboard plates (cheaper), yippee. Back to Michaels and returned all that I had purchased there. It doesn't matter what time of year I go to Michael's there is always a line at the registers and no help on the floor. If you come, I also did incredible yummy granola bars, a buck each. read more

Does this place have anyone that works on the floor, I've walked around for 25 minutes and didn't see anyone! Plus the line to get checked out was really long and took about 20 mins to check out! Wow must be the time of day??? read more

I was going to give this location 3 stars but took one away because of parking. This location has a terrible checkout. One long line which filters into the next available cashier which sounds like a good idea in theory. This is a horrible idea if you have a return. There is no customer service area, no separate line for returns or exchanges. If you have a return, you have to wait in the same terrible line you had to wait in when you first bought your item. Don't even try to exchange an item, that's three times in said line. This location has terrible customer services. I returned damages merchandise and the best they could do was tell me to look on Michaels.com. They didn't try to find me another in the store. They didn't offer to find it at another store. They didn't even tell me the sku to help me find it on the website. I did find my items at the Hilltop location. Hilltop looked extremely organized compared to Pembroke. An example I can give you is the decorative boxes. At Pembroke these boxes are stuck all together in one area. At Hilltop these same boxes are organized by pattern and size. Pembroke also needs to get rid of their huge clearance/junk section in the very back of the store, in an alley next to the stockroom. Trashy. read more

I was in tonight for some last minute craft supplies with my mom, wife, and 1 year old. We arrived at around 7 pm knowing that they closed at 8 pm, but we just needed to grab a few things and check out their Christmas selection. At 730 pm, one employee let us know that they closed in 30 minutes, ok no problem we'll be out before 8. Two seconds later another employee, I wish I would have got her name, came and told us again that they closed in 30 minutes. This second employee kept coming around every 5 minutes with an update as to what time they were closing. She even watched other people walk into the store and never said a word to them about what time they closed. It honestly felt like this employee was harassing us to leave even though we had a cart with items we were buying and still putting a few more things in. We decided after the 3rd time that she came around that we were leaving and would just go somewhere else to shop for the rest of what we needed. It's not like we were window shopping. As much as she was trying to rush us out, there was only one cashier and nobody trying to help that cashier take care of the four of us that were in line. We also overheard her ask another customer if they found everything they were looking for. When the customer said yes, she proceeded to rudely tell him "The line is over here." Needless to say if I find myself needing to go to Michael's for anything, I will find a new one, but I think I'll find myself a new place for craft supplies. read more

Michaels is a fun craft store, it has almost all of your basic craft needs, clean store and nice staff, if you can find them.

I must have gone before stocking day because I found that many of the aisles where empty. The staff, when they were able to be found, were quite helpful. read more

Definitely a great place to shop for photo frames... coupons are always online. Staff was awesome!! read more

No matter what time of day you come here, there is always a massive line at the register. There's never more than one or two registers open, and they're always being run by apathetic teenage girls who would clearly rather be anywhere else. There's never anyone working on the floor who can help you - which would normally be fine except the store is so messy and disorganized you really do need help. There's an AC Moore down the street that's both cheaper and cleaner, with no lines. read more

The hilltop location is far better and more organized than this one. This one is just okay. It's a bit messier (and dirtier) than usual and they don't seem to have as many on-going specials as other locations. Nonetheless, it's Michaels so you're bound to find what you're looking for and add a whole bunch of craft materials that you might not use for years. But hey, the more the better! Crafts hoarder all the way! read more

This is one of the best Arts & Crafts stores out there. Some times this location can get a little busy since it's in Town Center.

I had a great experience when visiting this Michaels today, due to one staff member in particular. A young lady named Lauren, helped me find everything. She was super helpful and had a great personality to confront and talk to. She looks and acts very professionally and seems to take her job seriously! I feel like everyone would have a great experience like mine if there would be a "Lauren" in every Michaels. P.S. The bathrooms were very clean when I had to use them! read more