I will start with the service here is fast when you order but I do agree with others that there is…read moreno greeting when entering the store and rarely people has you any question. The cookies I guess speak for them selves so that's why we keep going back!!.

I should have checked the reviews prior. I would have probably known better than to order here, so…read moreI'll try to help someone else. My son really wanted cookies from Crumbl for his birthday party instead of a cake or a cookie cake. The day before his birthday party on a Monday, I went on the website and ordered/paid for 18 mini chocolate chip cookies. I immediately realized I didn't change the day/time to the next day, but there was no way to cancel or edit it on the website. Therefore, I called the local shop immediately and asked if I can cancel/reorder with the correct day/time or edit it, and they told me it's no problem, they were able to pull it up on their end and edit to the next day at the 30-minute time window I wanted. Awesome, sounds great. Tuesday, I go to Crumbl after work, at the end of my 30 minute pickup window, about to head straight to his birthday party. I walk up to the desk, and the girl working immediately tells me "unfortunately, these are the only cookies we have right now" and gestures to the display cookies. One was a regular size chocolate chip cookie and the other one of the specialty ones. I said "Oh, I actually have an online order for pickup." "yes but these are all we have." "It was an order I paid for yesterday for today during this time..." and she very snarkily says "I underSTAND that, but we are very short staffed today and also had a lot of bulk orders so we couldn't keep up." "I was one of the bulk orders I think...are you sure it's not boxed up already?" "No because we don't do that until you get here, we can't box them up two hours ago or whenever you ordered because then they won't be fresh, so we don't have any to box up for you." "I don't think anyone contacted me about this...I don't have any emails or phone calls or anything to let me know they couldn't be fulfilled, and it's for a birthday party. I also already paid so need it refunded if it can't be fulfilled." "You can just cancel the order." "I am pretty sure I can't do that on the website..." At this point, the shift lead walks over and apologizes and explains that they are new to this and don't know how to refund it, or look up my order, but they will take my name and phone number and give that to the manager (or owner) in the morning. At this point, I'm definitely a bit annoyed because I then had to run to HyVee quick and grab him regular cookies and was a little late to his party. Wednesday, the next day, I anticipate a call from the manager but never received one. I called at the end of my work day, and the shift lead told me she gave my information to them this morning and they refunded it, and I should see it back on my card in a few days. 1. What is the point of ordering ahead online and choosing a specific pickup day/time window if they do not plan ahead to make the cookies for those preorders? It's not like other food places don't do this...if you don't arrive during your pickup window and your cookies are not "fresh," isn't that on the customer at that point? 2. If this is the system they think is acceptable, then why is there not always someone on staff working who knows how to refund these prepaid unfulfilled orders. 3. Why would they not contact customers with prepaid orders ahead of their pickup time if they're not going to be able to make their cookies that day? 4. Why would you allow an employee to be so rude and condescending to a customer that is legitimately just confused and disappointed by the fact that their prepaid order for their child's birthday party couldn't be fulfilled and nobody told them until the moment they showed up? There is no way they should be used for a party, since they don't try to make the order ready for your pickup time and don't notify you when it's not going to be able to be fulfilled until you show up there. Quite frankly, there is zero chance we will go to Crumbl again after this. The customer service was terrible. I really don't think I have ever experienced anything like that before.

Oh my gosh! First time customer here. Cardamom roll was to die for! Bought some sourdough bread…read moretoo. Can't wait to try it!!! Will definitely be back

I was waiting for a great place to go to nearby, and by great place I mean bakery, and by bakery, I…read moremean an amazing bakery/cafe!! I am beyond THRILLED that this place is literally around the corner from my house! I was waiting and waiting to find out when it would be my turn to make it inside! Since they've been open at this La Crosse location, business has been pouring in!!! I'm talking lines of people! The atmosphere is great! It's a cute little shop with a lot of charm! I ordered a Pickled Chickpea sandwich that had the freshest dill, pickled onions, lettuce, and the most amazing bread! The flavors were absolutely spot on, and the sandwich was definitely filling! My carnivore self took this baby home and put some sun-dried tomato turkey slices on it, and WHAM!!! The photo you see is before I put the turkey on it. It was absolutely delicious!!! The moment I started eating, I was already thinking about my next visit! So glad Opus is here and NEAR!!!

We stopped in here while in town for a class reunion. It has a great vibe with photos up on the…read morewall that you can take time to look at. I had a chai which was good and smooth (I typically like my chai with more ginger or pepper in it, but the flavor of this was very good). Next time I am in town I'll come back and try more!

Came with the team and found parking really easily on the street. Lots of seating inside. Was able…read moreto get hibiscus tea hot or cold without it even being the menu. Folks got scones and loved it. Interesting Laotian coffees.ñ and teas as coffee grounds. Lots of bakery options. Helpful staff.

Great location and a warm and welcoming atmosphere. All the staff are very welcoming and you have…read moreto try the chocolate chip cookies. They are to die for!

Great coffee (use Wonderstate beans) and treats! Service was kind and efficient. Ambiance was cute…read moreand modern inside, but also solid outdoor seating options

The doughnuts were delicious and made fresh that day…read more Not sure about the danish because the big almond danish on the table Saturday morning looked like the exact same one there on Tuesday Morning after closing for the weekend.

What went well? Everything…read more The exterior of the building is restored and absolutely stunning. The interior says bakery as it is white which to me says clean plus it smells just like a bakery should. What could be more special than being served by the owner? This is what makes a visit to a locally owned business special. My last visit was early on a Friday morning to purchase a homemade pretzel . For the record, I drove 40 miles round trip for a bagel as they are only available on Friday. Oh my! They are so good and are beautiful. I purchased one of each flavor. I can't not say which one I enjoyed more as I love a traditional salted pretzel, but garlic and Parmesan is equally as delicious. I will be back to purchase a couple to use for sandwiches. Delicious!

One of the best hidden gems of Winona! The staff are always so friendly, and it's the perfect way…read moreto treat yourself after a hike or before a movie as it's conveniently located downtown near the theatre and within walking distance from WSU campus. The rotating flavors are great, because you can have something new each time you come.

The ice cream was so good - loved the key lime! The staff was helpful and friendly. Such a cute…read moreplace!

Service solid. Coffee great. Very good food items for sale…read more Locally owned small woman-owned business I believe, so go support it and enjoy all the goodness!!

Went there for the first time last weekend and it was delicious! Service, coffee and atmosphere…read morewere 5 stars!

Delicious coffee drinks (wide variety)! Service was decent, but wanted to make sure your order was…read morecorrect. Ambiance was eclectic, but fun and spunky coffee shop vibe

Very good coffee in the cool little town of Holmen but they also have a lot of seating so you can…read morechill with a friend there. They have a ton of great bakery items there and they are all homemade the night before and so is the soup. The service usually pretty good. They also have a drive thru. All and all I would totally recommend if you are in town