Booked me for an appointment BEFORE THEY WERE EVEN OPEN. Nobody showed up…read more Poor quality communication.

If you make an appointment here, expecting to see the "Best of Phoenix doctor", just forget about…read moreit! You'll be shoveled off to a "physician's assistant'. You will not get to see the "real doctor". Wouldn't you expect the MD of the office to personally do your first exam and then pass you off to a PA?? I did! Silly me! The only time I saw the MD was when I pulled up in the parking lot and saw him walking in the parking lot. Best of Phoenix MD???? No. Front office was great, nothing done about my insomnia. "Take some melatonin". Good luck!!!

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

Dr Madden is great! He's flexible with his schedule to meet your needs and very knowledgeable. His…read morepayment options are great and he really cares about you as a person. Definitely my go to!

Dr Madden has been seeing my family for years. He's always very thorough, kind, professional and…read moreaccommodating to our schedule. He's also patient with our kiddos!

Dr. Harmanian has been my doctor for years (5? 7? Not sure exactly). He is a rare find. He is…read moreattentive to your concerns, he LISTENS and discusses any issues. He is caring and very thorough. He is involved in his practice, I am surprised when I call sometimes and he answers the phone. He reads your medical history and any reports from other doctors you see and explains things to you. He goes over my blood tests in depth with me so I understand them. The only downsides are that he's about an hour drive each way for me and the wait can sometimes be long because he is giving his other patients the time and care that you will receive when it's your turn. I can't say enough about what a good, kind, caring doctor he is! Highly recommend!

I've been going to Dr. Harmanian for about four years now. He is very personable and attentive to…read morepatients. He takes time to really listen to you and answer any questions you may have. He is diligent in his examinations and makes sure he covers all the bases with any problems you may have. And above all else, he seems to really care about his patients, asking you about your life, your job and anything else you'd like to talk about. It is rare to find a doctor who really enjoys what they do and acts genuinely interested in your health and well-being. If you are in need of a new family doctor, definitely call Dr. Harmanian. You'll be happy you did.

I've been seeing Dr. Tolson at this location for two years now. I don't know why dental or doctor…read moreclinics always get such bad reviews. If you read through the reviews, it's the same hoity-toity, uppity-ups complaining about the same shit over and over and over and over and over again. "My appt. was at 10 o'clock. They made me waittttttttttt!!!!!!" I know. We get it. You're some big shot at some fancy ass corporation and your time is money and if the doctor is going to make you wait, then you should be able to bill them! It's the same pansy-ass negative review that we all read over and over and over again for every doctor and dental clinic regardless of where you live. It's as original as their negativity. Listen. All it takes is ONE patient to be late and the entire schedule is thrown out of whack. It's not rocket science. If the dude who's supposed to be there at 7 o'clock in the morning strolls in at 7:08 a.m., it's just going to exasperate the situation as the day goes on. I don't quite see how that's the MD's fault or Summit Medical Groups' fault or Paseo Family Physicians Group's fault. I, for one, have not had any issues with this clinic at all. The horrible virus affecting everyone in the Valley landed on me... coughing... sore throat... stuffy head... congestion... the whole ball of wax. Dr. Tolson always takes time to listen to me before just chucking a prescription at me. He always asks how I'm doing and how everything else is going, overall. The front desk reception staff is pleasant and I even called this morning to see if they had a last minute opening and they did! The waiting area is clean, quiet and comfortable. The MA's (like Tandi) are friendly, accommodating and if/when I do have a prescription - it is filled promptly, accurately and efficiently. I enjoy coming to this clinic and would not hesitate to recommend this clinic to family, friends or fellow Yelp'ers!

This is my second visit within 5 months. I came to check up on a cough that I had but went away but…read morethere's still this lingering cough that occurs from time to time. I didn't have to wait long before I got called back by the MA. She took my vitals and asked the reason for my visit. Dr. Patel came in within 10 mins after. During this visit I felt the process was more rushed than the last. I was quickly seen and "diagnosed". I was told I would be treated for my untreated cough and a follow up within the next couple of weeks if I'm not doing better. My other concerns of anxiety and fatigue was not resolved due to the Doctors recommendation of treating the cough first since it might cure the fatigue and anxiety. I wasn't a fan of the nurse whom, I had the last time as well. She seems too comfortable in her job and uncaring. Banged on the door, talked to someone outside the door, then entered. Said "you either get better or you don't" regarding the medicine I was prescribed, not the nicest person whom works in the medical field.

Doctor Reed was fantastic until I got pregnant, I asked if they had an OBGYN recommendation and the…read morelady at the front desk told me she would ask him and call me back, I hadn't heard anything for a couple days and got a letter in the mail from him stating that he was dropping my husband and myself because he doesn't take care of pregnant women. This was a very unprofessional move and I was very upset. This was my first pregnancy, I was scared and nervous. He left me in the dust. I understand that PCP's don't do what OBGYNs do but we had been with him for 3 years and he didn't even want to continue seeing my husband because I was pregnant.

I've been a patient for over 10 years and have referred several friends to the practice as well…read more It's hard to find a doctor who is kind and attentive, and I appreciate Dr. Reed's proactive and preemptive approach to overall health. Peggy at the front desk is always there to greet you with a friendly smile and the staff always make you feel welcome. Definitely recommend!

Dr Radoff is one of the best doctors I have seen so far. Their office staff is so nice and polite,…read morethey make going to the doctor fun. I have been going for years now and I'm on amazing supplements that assist in my healthy lifestyle. I am also a diabetic and he has assisted me in managing my diabetes to be under tight control. Truly amazing! His knowledge of medicine and ways to live a healthy lifestyle is spot on...I trust him 100% and recommend him to anyone at any age! Well done Dr Geoffrey Radoff!!! Keep it up!

Dr. Radoff and staff has been quite helpful and kind upon being a new Medicare patient and going…read morethrough my wellness checkup. Dr. Radoff is honest and listened to my concerns The staff is caring, which is key to a successful visit.

The place was nice and clean, but the Doctor Called Rakesh Patel, he never did answer my questions…read moreproperly or addressed my concerns. Al l he cared about is looking into the camera in the room and speaking down to me. He kept trying to talk me out of additional blood work and additional test through a specialist. He was relying on old blood work that I brought from a different doctor. I quess , Honor health my get a kick back from my health insurance. Who knows today. I always like to leave on a positive note. The place was clean and good parking for the car.

If I could give zero stars I would I'm a manager and received a dr note from an employee called to…read moreget information as per the note says questions or concerns please call note also didn't have the doctor name just a signature I call and ask a simple question they tell me they can't tell me any thing because of hippa then why did you put call if I had questions as well as go and tell lies to the persons mother they like to start shit and drama out side of the office I'm a health care professional as well and the way the conduct business was very unprofessional I would recommend going somewhere else

This place has the worst customer service I have ever had to deal with. I call they never answer at…read moreall I can call all day and the next and always get sent to voice mail. Which they never get back to me and I really need my medication. I don't if I should waste my time and set up and appointment there or just find someone else. Which is sad I've gone here since I was 18 and now I'm gonna be 24. It's been a while since I left all the voice mails I did this is getting ridiculous.

Dr Larry Stark is and amazing Dr who actually cares about patients and is willing to work with…read morepatients for their needs. Jacqueline Olvera is the nicest, honest, and most caring FNP I have ever met. She cares about patients, even beyond their medical needs. I have only AMAZING comments about both providers at this facility. I have never had a bad experience when it comes to providers. I love them both and they are amazing people. The staff on the other hand are the rudest, most inconsiderate people ever. The front desk goes beyond the point of being rude and and brings severely negative energy to office. The other MA'S also give the same negativity and they clearly hate their job. Specially the front desk. I believe I might be switching providers specially because the staff here is borderline UNBEARABLE. It is insane how rude and careless they are. They are clearly here for a pay check and do not have ANY empathy or consideration for patients. They do not care at all. The lack of customer service and rudeness that occurred is beyond the point of unreasonable. I personally work as an MA at a clinic and we have NEVER in my life or occupation seen staff treat patients so beyond poorly. This is CRAZY how little the care. They are here for a paycheck and nothing more. They care so little for patients. I highly highly highly recommend Dr Stark as well as highly recommend Jaqueline. If you are looking for a Dr that will take care of you and your needs, they will go to the end of the world to help you. The staff is ridiculous. You will have the WORST experience of your life dealing with the staff. I highly recommend these providers but be aware that you will be treated like a useless piece of meat that has nothing but problems until you see the provider.

My drs are supposedly out of this location. I've had nothing but issues. Blood draws no one knows…read morehow to do. Only 1 person to answer the phone and no one to answer my questions besides the ONE appointment setter. They haven't assigned me a case manager even tho they are required to. This is state healthcare. I would not recommend this place to anyone and would in fact suggest they find somewhere else. If you want your test orders, you need a FAX MACHINE. Their online portal is basically useless for me, I can't even make an appointment on there. I can't receive test orders on there. This review is entirely my own opinion and experience.