Do not use! Cancelled my appointment 3 times after I started special medication in order to do imaging. They do not care about the patients and the staff is rude! Stay away. read more

I wanted to take a moment to share a really positive experience we had today at SimonMed - Arrowhead. My mother received an injection, and the care she received was outstanding. A big shoutout to Jolene--she was absolutely amazing. She took the time to clearly explain everything the doctor would be doing, as well as what my mom needed to do on her end. She brought such a great energy into the room--funny, engaging, and genuinely kind. You can truly tell she is passionate about helping people. read more

Booking the appointment on the phone took longer than the actual mammogram. You have to answer to AI a ridiculous amount of repetitive questions. After that agonizing experience you have to go through the same process again with an agent. Brace yourselves!! Btw Parking is also difficult read more

They were so accommodating. I explained my situation and they were able to get me in right away. Everyone was friendly and helpful. Great experience. read more

I checked the hours of operation on google, said the clinic closed at 7pm (on yelp it says 8pm) I arrived at the clinic at 3:30pm, the doors were locked. I called the scheduling department, they said "they didn't have any other appointment for the day so they closed at 2:30pm" They closed... a walk in imaging center closed. The man on the phone sent me to another location that was open, and they weren't doing any more xrays for the day. it was the middle of the afternoon!? WHY? I used their online chat today... don't do that, that was a major waste of time. if you have a choice, do not choose simon med. read more

The quote thy gave me was accurate. The office staff was friendly upon checking me in and efficient. They were on time for my appointment. I did not get an X-ray and I overhear them telling a walk in that those don't start until after a certain time so cal ahead. The ladies performing my ultrasound were professional and quick and thorough. It was a great experience for me. read more

I had a 12:00 PM appointment at SimonMed for X-rays and an MRI. I arrived on time and sat there for two hours with zero updates. When I finally asked -- politely -- why it was taking so long, I was told they didn't even have the correct MRI machine for my needs. As if that wasn't bad enough, they never performed the X-rays I was scheduled for. Instead, the staff decided that me simply asking about the delay was "rude" -- and told me to leave. That's right, two hours of my time wasted, no imaging done, and I was essentially kicked out for daring to ask a basic question. This place is a joke. Incompetent scheduling, poor communication, and zero respect for patients. If you value your health, time, or dignity, stay far away from SimonMed. The lady who refused to help me was named Destiny. UPDATE: after being rescheduled to a different Simon med location. I showed up today, and they didn't have me down. So I'm rescheduled again, for a different location. This is the third time. May god help me get this MRI. read more

SimonMed Imaging - Arrowhead - See how my appointment kept changing in time? I didn't make any changes. - Diagnostic Imaging Near Me - Glendale, Arizona

This facility is a joke. My appointment was set for 6pm, the night prior to appointment they call and say that they don't have any patients scheduled before mine so they want me to move to 5pm slot. I explain to caller I work but will try to make the 5pm. The day of appointment I receive text that they moved appointment to 3pm now because they won't have a tech after that time. This is the second time I had to cancel because of techs not being available at the scheduled appointment time. read more

God forbid you need a copy of your bill... I've been calling in for two weeks multiple times and a foreigner continually tells me that it was sent, and that I should get it in a few minutes... It never happens As far as the actual MRI service... That's the only reason I'm giving it 2 stars instead of one. They were good... They did see me an hour and a half after my appointment time so the wait time was really long, but the service itself was good. read more

This place is a nightmare. Equipment is down randomly and often, and WiFi that drives their check-in and equipment is up and down. AVOID IT AT ALL COSTS. read more

There was not a long wait for an appointment date. Office was clean and desk personnel were very professional. read more

Should have checked on yelp reviews before making the appointment. Years ago had a bad experience with their billing department. Someone took my address wrong and I didn't receive the bills. It got sent to the collections. And the manager was neither apologetic nor helpful. This time I am only picking simon med again due to the close vicinity. When I called and made a appointment at 1230. It was confirmed by text and advice me to arrive 15 mins early. When I arrived. The check in girl said the xray tech is on lunch. It may be 30 min to an hour wait. Showed her my confirmation text. She said the scheduling dept "does their own thing". It's still a walk in. They take patients whenever. Never have I encountered such ridiculous explanation. And sure enough. I got a new text stating "Your exam has been updated to 01:30 PM" I don't want to yell at the check in girl. It's not her fault. Probably the company needs to evaluate how their departments need to work together to ensure better patient care. Using the extra wait time to write a yelp review is better time spent I guess. The total wait time is 52 mins for booked appointment. The tech was efficient and professional. Took him 2 mins. Never will I return to Simon Med. read more

I dropped off a simple insurance form at SimonMed Imaging that required just one signature. They assured me it would be signed and emailed back promptly. Instead, I was ghosted. No email. No call. Nothing. I've followed up multiple times and only ever reached a call center that can't connect me to the actual office. There is zero accountability and no way to get in touch without physically driving back there--again--a complete waste of time. This level of negligence isn't just annoying--it's going to cost me a significant amount of money. If you need even a shred of reliable customer service or timely paperwork, I'd seriously think twice. read more

If I could leave a 0 I would. This place is a joke! Extremely unprofessional staff and on the phone as well! I had scheduled a CT scan for my dad, not only did they canceled it without notifying the patient, but also after I made a repeat appointment they made him wait in the waiting room for 3 hours without an explanation and without an apology. He left without getting anything done. Well it's their loss! We will never ever return to Simon Med! Rude, unprofessional, horrible people and service! Extremely disrespectful and disgusting! read more

Well fell prey to this stupid office again-I had no choice! I went in and all was good. Until it was time to up date my new payment information at end of appointment. All of a sudden they had no way of changing any payment information! It's doesn't work that way! The only one that gets any kudos is Eric who was very helpful. So sure come over here .... Where every thing is NOT THEIR PROBLEM and all your rolling eyes.... Just makes you more ugly! read more

Unorganized and confused waited 45 minutes for a CT scan when I had a appointment. The day before Deer Valley location cancelled at the last minute and rescheduled me Previous to that I went to the Anthem location and I was told they didn't have a technician that could do the work. Needs a complete overhaul of their practices and procedures read more

*This review is from 2/2023 from another profile I accidentally had that I've since deleted. This place is terrible. They tell you to get here 15 minutes early but then keep you waiting at least 1 hour before your appointment time. Plus, it doesn't seem they know what's going on with insurance copays, etc. They said we'd need to do a monthly payment plan to pay for the MRI even though our insurance covers it. So frustrating and anxiety inducing. read more

Wish I could give 0 stars. I hate that this is the only xray location in this area. The staff are so unfriendly it feels like you being there just ruined their day. 1.5 stars seems high for this place. They lost my X-rays but continued to call me for weeks after trying to schedule my appointment that I already completed and paid for. Go to literally any other imaging center. All Simon's are horrible this is the worst tho. I hope you have nothing to do for 4 hours after your appt time bcuz that's when you get seen. My appt was for 8am and didn't leave until almost 1pm. read more

I have been to this facility several times. Each time I have been helped right away. I do agree that the online check-process is a waste of time, but overall the experience with Arrowhead SimonMed has been very positive, from the receptionist who I thought was great as I watched her handle a very busy office with kindness and patience. I haven't had have to wait long for my scheduled procedutes. The technicians have all been good. read more

Terrible. They tell you to arrive 15-30 minutes early and I've been waiting over 2 hours!!! With no food or drink in 2 days according to their instructions. Staff is inept, bathroom is disgusting. Choose another imaging place. I'll never go to a SimonMed again!! read more

classic game of who is on 1st. They get referral from doc. Covered 100% by insurance because they are in network. Try to charge $350. even tho insurance docs and info say ZERO. They say you can call accounts payable for refund once they verify what should have been verified 2 months ago when they got referral. Sent home while they do their research. Go back and still want $350. called Cigna with IDA in Simon med office and verified ZERO co pay ZERO Deductible with insurance on phone. She puts insurance on hold and hangs up. insurance conference calls back and 2 reps later NOBODY knows what they are doing. WORST PLACE EVERRRRR read more

Just a recommend....CALL and be sure they have the supplies needed for your exam. In the short 20 minutes I waited for an x-ray two people were turned away because the facility did not have the correct supplies. Have patience with older patients. We don't know the typical routine and we may not hear every direction clearly. Kindness goes a long way. read more

I had appointments back to back MRI and MRA. Got to the appointment and was told the machine was not working properly. This is a long drive for me. You would think someone would've called to advise. I just spent 10 minutes trying to reschedule with a woman who is incompetent or just jerking me around. I never get another appointment. The foreign company Simon Med is using is useless. Very frustrating. I called my doctor's office and requested another imaging . company. I will Never use Simon Med again. People laughing and carrying on in the background and people who can't even book an appointment. As I said before either incompetent or just jerking people about. Very unprofessional. If I could give them a zero I would. Never again!! read more

X-rays are suppose to be walk in. I checked the que online showed two ppl. go inside and I'm told they're focusing on other things and go to a different one. I already drove all the way there in severe pain for a back injury. very unprofessional. read more

Called to make an appointment, and was told, (after they checked the order), that I didn't need an appointment for x-rays. Walked in for an x-ray, and was told that they didn't have time that day. So I tried to make an appointment. The receptionist looked me in the eyes and said: "you don't need to make an appointment for x-rays, just walk in." I felt like I was in a Bugs Bunny cartoon. Duck season. I was then told that I couldn't have the other procedure done . "Other procedure?" Oh. Your doctor just ordered an MRI." "Oh. Okay. Well let's schedule both then." I swear to god she looked me in the eyes and said: " You don't need to schedule x-rays just walk in." Wabbit Season! "...oh...Kay. But since I DID walk in, and you have no time for x-rays...no. Let's go with just schedule me for the other appointment." Duck Season? "Okay." At which point she's looks really annoyed, turns to another employee whereupon they began discussing the remarkable oddity of my predicament. While I stood there. Wabbit Season! "So can you schedule the appointment'?" "Well, you can do that online. OR since I I'm here. Why don't we just schedule it for the sake of my sanity?" Ha! Duck Season!! "Okay. But you have a pacemaker. So we can't do that at this location."At this point I realized that I was Daffy Duck in this cartoon. She then proceeded to ask me if I had a pace maker over and over juuust loud enough for the people outside the room to hear. I am currently waiting on the phone to make an appointment for either or both procedures. It's been 39minutes. I have spoken to a human for less than 1 minute. Fine!Fine. Omg. Fine. It's Wabbit season. BUT the person who finally came to the phone was not only sincerely nice, but also genuinely helpful. And the ONLY reason for the extra star. My new appointment is for over a month from now. read more

If I could give them 1/2 star, I would. They fail everything from scheduling to payment. Show up for a scheduled appointment only to be told they didn't allow adequate time for the test the doctor ordered and they needed to reschedule. Subsequent appointment, paid my deductible only to have multiple bills via mail, email, and text messages. Call to customer service meant talking to someone out of country who could not explain the charges. Advised my doctor to refer me to anyone other than SimonMed for future tests. read more

Avoid this place with all costs, they outsource their customer service and the level of help they can provide is minimal. It'll take nine calls and still you won't be able to get an appointment. It's unfortunate that this company will take such little emphasis on the importance of your healthcare, stay away not a good place as you can see everyone of their locations has less than two stars so do with that information what you will read more

I came to Arrowhead Simon Med on Monday & they told me they didn't do spinal X-rays today. Only on Wednesday & Thursdays but I could go to their Thunderbird location. I drove there & there was a 3 hour wait. I came back to Arrowhead at 9am on Wednesday & was told there was no one available to do X-rays until 12 noon. I came back at 11:50am & it is now 3:07pm & still haven't been seen. I have been coming here since 2006 & will never come here again. What a joke! If I were late for an appointment I would have to reschedule. Simon Med continues to decline rapidly. read more

Showed up for my appointment to find out it had been cancelled. They said they left me a voicemail but that was not true. They said insurance had denied prior authorization, again not true. Authorization was approved and I had the number to prove it. They said the only thing they could do for me was send an email to the authorization department and I would need to wait for someone to get back to me. They could not tell me when that would be. Extremely unhelpful. Never again. read more

I've been sent to two of their offices. The front desk people at both were rude, wouldn't let me finish what I was saying, horrible experience for someone trying to get an ultrasound due to finding a lump. Overall they are just very incompetent and rude. read more

UPDATE - in the next week I went to three different SIMONMED imaging places after 300pm and they all had a real funnt reason not to see me (no tech in office.....anymore that day, um...you might need to call first because the radiologist isnt here......um we are full now - as I looked at an empty office). Even though corporate and online portal stated they had time and availability till 500pm. I assume they are lazy and so is the whole organization. Dont go unless you go before lunch time - the young office assistants are nasty and rude....they need their happy hour after 300pm. read more

This location was great. Our daughter had to get some X-rays done and the staff was so friendly to her and us. They took their time with her and explained everything they would be doing. The front desk was able to get us checked in and done with the X-rays in under an hour. Nothing but 5 stars read more

Had an MRI done here good service, but was asked to pay up front even though we had an approval from Insurance, was told I would get reimbursed from Insurance. Done in April 2023 here we are in July 2023 and still no credit was told wait until July 7th with deadline? Will wait and see. read more

Worst communication and worst customer service i have ever received. Told me the price for MRI WITH contrast was around $200. The next day, they tell me over $300. I asked why and then said they'd call back. They call back and tell me it's actually over $400. I cancelled appointment. Then I called back to speak to someone else (I really need this MRI). Then I was told they'd only charge a little over $300. I showed at the appointed time, they charged me over $300 as promised.... AND THEN they tell me that they actually have to charge over $400. I requested they either honor the price or refund me. They decided to refund. Then I have to sit and wait for refund. Very sad situation. read more

The staff in front desk were professional but the radiology tech was absolutely rude. He gave me instructions to change prior to my xray but he spoke too fast for me to catch everything. I just did something silly and wore the patient gown over my shirt when I didn't need to and when he saw me he went on about how it wasn't necessary. Then after I was done I heard him mutter "..people can't follow instructions.." to himself when he was alone on the computer side as I was still in the room. He was also physically aggressive as he was putting me into position prior to the exposure. Unprofessional. read more

I was in a serious motorcycle accident and needed to get some x rays to send to my new doctor. This place had come up, I had set up an online appointment for 12:00 only to arrive at 11:55 and them tell me only walk ins are accepted. Okay I was annoyed but hey things happen. Proceeded to watch many other guests have complaints and their needs not get met. They even had a doctor from another practice come in and told them to stop faxing over peoples sensitive information for the third time.... I'm no rocket scientist but it's pretty apparent they lack the respect and organization to be a functioning facility to take care of the needs of people in such a trialing time. Overall disappointed and feel cheated for wasting so much time, energy, and headspace with this business. Please reorganize your staff or introduce some proper training. funny side comment from their staff. "If I would have known what I was getting into I would have walked out but hey they pay good". LOL what?? read more

SimonMed Imaging - Arrowhead - Front desk lady who would immediately respond to a question without really giving thought into the question, an automated response. - Diagnostic Imaging Near Me - Glendale, Arizona

I was scheduled at the surprise location but unfortunately their machine went down. I was prepared to go in when this happens. In order to accommodate me they moved my appt to this location. Once I got there they told me I had a 82.00 coinsurance payment due. I explained I had met my out-of-pocket max. The front desk person said she would confirm while I had a seat. When she was done "speaking" with the insurance team she informed me I had to pay 410.00. Not sure how? I have been to SimonMed twice in the past year and had no issues at all. The same insurance and been out of pocket met since march. I explained this again to the front desk person. She told me she was told differently from the "insurance people" When I asked her if I could talk to them she said it was through a system and I could pay the 410.00 and then ask for reimbursement from my insurance. I asked if I could speak with a manager and she told me that they had been gone for a few days due to COVID. All this was in front of two people in the lobby. I felt humiliated and treated poorly and not listened too. I will not return to this location. Hopefully, they can teach the staff how insurance works. EDIT: After speaking with the financial department I was told I would owe nothing for my rescheduled visit. She also stated that the finance dept is open until 10pm, so this could have been resolved had the front desk called the financial department. read more

Sitting in waiting room for an hour and a half and was just told at least another 30-45 minutes. Trying to figure out what the point of making an appointment even is at this place. They need some serious help with customer service and scheduling. read more

STAY AWAY FROM THIS FACILITY!!! absolutely CRAZY what they are doing. we showed up for our 9am appointment and at 11:30 they still didnt take us..very unprofessional, rude and CRAZY read more

ZERO stars. If I could give them negatives I would! Whatever you do, do NOT go here. Whoever owns this company doesn't care about their customer/patients and providing accurate billing. I was miss quoted the cost of my test only to show up and discovered it was more than three times what I was told over the phone. Then they put me on a payment plan and now they keep sending texts and paper bills saying I owe the full amount even though I've been making the agreed upon payments every month AND called to confirm I am on the payment plan. They outsourced to a scheduling and billing company in a third world country. You can't hear them on the phone. They leave you on hold for simple questions for more than 20 minutes. The owners KNOW the issues that happen with billing (I asked the staff) and yet they continue to keep the same crappy customer service. The tech I had was nice but at the end of the day you're better off calling your insurance for better recommendation. I made the mistake of going here because it's where my doctor recommended. It's just not worth it. Save yourself the headache and go find somewhere reliable that actually cares about quality customer service read more