I don't know if it because I didn't get an appointment, but the last few time I walk in at 5410 w…read moret-bird or 63 rd- Union hills either their machines are broke down or their technician didn't show up for some reason. Today I went to 73 -Bell and they said the only days they do X-rays is on Tuesday and go to the 63 - Union Hills location. So after sitting for an hour, the technician comes out and says their machine can only do X-rays up to 60" tall and so all chest X-rays are cancelled. I'm never going back to this zoo of a place. I recommend for folks on the northwest part of the valley to go to Banner Imaging at 7701 w Aspera Blvd. I got in and out in 10 minutes.

Do NOT use! My 94 yr old mother was scheduled there for a mammogram last week. I got medical…read moretransport for her and we showed up. They then told me they did not have a order for a Ultra sound. I stated the doctor only wanted a mammogram. They told me it was company policy to do a ultrasound. I argued with them to do it as that is not what the doctor stated and they would not do it. So....waste of 160 med transport and we went back to moms care facility. The Doctor was upset and said it was unethical what they did. He did send a order over for a ultrasound. Friday (moms appt. is on Monday) I get a call from Simon Med saying they needed an order to do moms other breast to (compare)! B.S. Went round and round again and finally cancelled moms appt. This company is NOT good to be doing this. Basically up charging people on limited income. Stay away!!!!

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.

My wife has been suffering the effects of a car accident in June of last year and her pain…read morespecialist Dr Anket Patel requested an MRI of her lower lumbar spine. We were sent to Arizona Diagnostic Imaging for the MRI. They offer comprehensive outpatient imaging services across the greater Phoenix area, situated in the Paseo Health Center building, right next to the EverNorth Urgent Care office. Hours: Monday through Friday from 8:00 AM to 5:00 PM (Closed Saturdays and Sundays).You can reach them at 602-795-HEAL (4325) or by email at info@azdiagnosticimaging.com.ing directly at (480) 455-1850 or via the main support line at (844) 870-3019. Everyone was friendly and intake and the MRI were relatively painless.

Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

Probably one of the oldest and most run down imaging facilities. Customer service was so…read moremismanaged. Despite there billing department verifying everything with insurance, they still spent more than 25 minutes checking everything again. It was never communicated they charge 3% additional fees if you pay with a credit card. Felt totally misled and fooled once we got there. Communication overall sucks. Loud TV was on which was so annoying. Waiting room is so old with dim lighting. If you are charging such high prices, shouldn't the service and facility have better hygienic amenities. Scan rooms are small and restrooms are also old. Dust everywhere and boxes lying below scan tables. Technician was kind and that was the only saving grace but other than that, would not recommend. They need to up there game especially after charging such high prices, provide a more classy experience.

My hand doctor and my PCP both called in orders for different tests--a hand MRI and an ultrasound…read more Scheduling with Sun Radiology was fairly easy, though my request for having both tests done in one day/appointment could not be accommodated for reasons I do not quite understand (no one explained anything, it was just a no). I arrived on time for both appointments and still had to wait more than 15 minutes for each test, each time. I was a little confused with the ultrasound, as there were several technicians in the room as it was being done. I believe some of them were students, but this was never told to me nor was I asked if I was comfortable with that. It wasn't an issue and they were nice, but I appreciate having awareness of what's going on in situations like this. For my MRI, I was the last appointment of the day. The tech was nice enough, but I had to go out some random back door as the front office was closed. Some direction on where to find the main entrance where I was parked would have been appreciated. Also, my hand doctor requested a CD of the MRI and that was never acknowledged or honored. Small details can make a big difference. Next time I need radiology services, I will go elsewhere.

It's no wonder this establishment only receives two stars! This company conducts business in a…read morevery unethical and deceiving way. For a medical entity to act in this fashion is appalling to me. MO compassion. NO empathy toward their patients! After making substantial payments, and paying off debt for services, while on Social Security, the manager deceives me by turning account over to a collection agency! I will NEVER use this company again, and warn everyone to beware of doing business with such a company! There are too many other radiology companies, not to have to deal with this one. BEWARE!!!

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

If you go to this facility, don't expect to be able to use your insurance. Although they were…read morelisted as an in network provider for my insurance, they used a non-network radiologist, resulting in my insurer refusing to pay. Solis had my insurance information, list themselves as in-network, selected the radiologist themselves, and refused to work with me to try to fix this. I ended up on the hook for all of the charges, none of which was listed as review by a radiologist. If I could give 0 stars, I would.

Wow, the staff were fantastic in this location. So, first I received a complimentary golf cart ride…read morewhich I think was for the hospital next door but the kind gentleman took mercy on me and drove me up to the front door of the building from the parking structure. That was awesome cause that would have been a little bit of a walk. Both the woman who checked me in (didn't get her name) and Danell, were professional, friendly and warm. No woman that I know of likes going to a breast exam. So when you have amazing staff like this who make you feel seen and comfortable, it makes a difference. Plus, we are not squeezing the bejesus out of breasts anymore so this is a good thing. Side note: wtf did it take so long to figure this out? Anyhoo, this experience was by far superior to any other Solis visit thus far. Thank you for the excellent service!

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

Absolutely awful! Website says the doctor will get CT results in 24-48 hours. Don't believe it…read more I'm still waiting for results more than 3 days later. When I call the office, I get a different answer every time. This last time, they said the doctor was finishing up the report and they'd email it to me. Of course, they didn't and now they aren't answering the phone. If you need a CT scan, find someplace else.

Dr. Sra and Dr. Latif are absolute corrupt individuals! My practice rented a portion of my office…read moreout to them to perform brachytherapy to skin cancer patients. They did not call patients back and did not answer the patients questions. When they were not successful they decided to just stop paying their rent owed to my business! The owe us $7000! My practice started a small claims lawsuit as an attempt to get at least some of the money owed to us. Once they were served they decided to reach out to my manger to arrange payments since they could not afford to pay the $4000 owed. We agreed and within days they filed bankruptcy! Unbelievable, they strung us along and played us the entire time! Avoid this business like the plague! I have filed a scam complaint against them to the BBB and my intention is to shut them down!