Do not use! Cancelled my appointment 3 times after I started special medication in order to do…read moreimaging. They do not care about the patients and the staff is rude! Stay away.

I wanted to take a moment to share a really positive experience we had today at SimonMed -…read moreArrowhead. My mother received an injection, and the care she received was outstanding. A big shoutout to Jolene--she was absolutely amazing. She took the time to clearly explain everything the doctor would be doing, as well as what my mom needed to do on her end. She brought such a great energy into the room--funny, engaging, and genuinely kind. You can truly tell she is passionate about helping people.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

This place is great. You can talk to a real person, don't have to wait longer than 10-20 minutes,…read morethey give you a QR code for your results, and get them back to you quickly. You can even upload your imaging order. I didn't have to spend hours trying to get them to find a form or trying to get my results over to the doctor, which makes this a zillion times better than the other imaging clinics in Phoenix. My only complaint is that they didn't tell me they go on lunch from 12-1 so I showed up at 12:40 for a 1PM--schedulers should tell you that you don't need to show up 20 minutes early if it's during a scheduled lunch break.

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.

Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

Terribly disorganized. Management is apathetic. The left hand has no idea what the right hand…read moreis doing. My doctor accidentally ordered a no contrast MRI. I spotted it and contacted SimonMed. They reassured me that they would handle the communication. They did not and it messed up the scheduling of my surgery. It is best to stay away from this company!

My hand doctor and my PCP both called in orders for different tests--a hand MRI and an ultrasound…read more Scheduling with Sun Radiology was fairly easy, though my request for having both tests done in one day/appointment could not be accommodated for reasons I do not quite understand (no one explained anything, it was just a no). I arrived on time for both appointments and still had to wait more than 15 minutes for each test, each time. I was a little confused with the ultrasound, as there were several technicians in the room as it was being done. I believe some of them were students, but this was never told to me nor was I asked if I was comfortable with that. It wasn't an issue and they were nice, but I appreciate having awareness of what's going on in situations like this. For my MRI, I was the last appointment of the day. The tech was nice enough, but I had to go out some random back door as the front office was closed. Some direction on where to find the main entrance where I was parked would have been appreciated. Also, my hand doctor requested a CD of the MRI and that was never acknowledged or honored. Small details can make a big difference. Next time I need radiology services, I will go elsewhere.

First: everyone at check in, the mammo lady, the scheduler, the girls who did my ultrasound and the…read moretechs who accommodated me for an MRI when I have bad claustrophobia: they're wonderful, kind and very nice. My complaint is more about the lack of communication w my PCP. It took many calls to get the results to my PCPs office. After a concern and having to do an MRI its been a week and my results haven't been sent to my PCP and no one will tell me anything. I am having to call both places every day. For someone facing a potential health crisis, this causes a tremendous amount of anxiety. Please be more timely in timely in communicating with the requesting provider. Patients literally live in fear when no one is telling them what their results are.

Came here for an employment drug screen. The hours posted online and on the door say 8:00AM-3:00PM…read moreand that they're closed from 12:00PM-12:30PM for lunch. I got here at 11:43AM and the door was unlocked, the door from the lobby into the back was left open and no one was up front. At about 12:01PM the lady came back and was like, "How did you get in here?!" I must have scared her because she wasn't expecting someone to be in the lobby. She did my drug test despite it being her lunch time. She was really nice and called me "babe."

Waiting for 3 hours and still waiting. Disgraceful. Currently 27 people waiting with only 9 chairs…read moreand a waiting area that can't handle this many people. Only one employee working. She is checking people in and performing the lab tests. ONE SINGLE PERSON DOING INTAKE AND TESTING. There must be some regulation concerning this situation and I'm going to find it.

Wow, the staff were fantastic in this location. So, first I received a complimentary golf cart ride…read morewhich I think was for the hospital next door but the kind gentleman took mercy on me and drove me up to the front door of the building from the parking structure. That was awesome cause that would have been a little bit of a walk. Both the woman who checked me in (didn't get her name) and Danell, were professional, friendly and warm. No woman that I know of likes going to a breast exam. So when you have amazing staff like this who make you feel seen and comfortable, it makes a difference. Plus, we are not squeezing the bejesus out of breasts anymore so this is a good thing. Side note: wtf did it take so long to figure this out? Anyhoo, this experience was by far superior to any other Solis visit thus far. Thank you for the excellent service!

Do your mammogram, and your nerves, a big favor and avoid Solis. They take over a week to send…read moreresults, and even after calling, they promise to send them but never do. It's stressful and disappointing to be treated that way. There are plenty of other places that can get your mammogram done and actually follow through.

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

Absolutely awful! Website says the doctor will get CT results in 24-48 hours. Don't believe it…read more I'm still waiting for results more than 3 days later. When I call the office, I get a different answer every time. This last time, they said the doctor was finishing up the report and they'd email it to me. Of course, they didn't and now they aren't answering the phone. If you need a CT scan, find someplace else.

Dr. Sra and Dr. Latif are absolute corrupt individuals! My practice rented a portion of my office…read moreout to them to perform brachytherapy to skin cancer patients. They did not call patients back and did not answer the patients questions. When they were not successful they decided to just stop paying their rent owed to my business! The owe us $7000! My practice started a small claims lawsuit as an attempt to get at least some of the money owed to us. Once they were served they decided to reach out to my manger to arrange payments since they could not afford to pay the $4000 owed. We agreed and within days they filed bankruptcy! Unbelievable, they strung us along and played us the entire time! Avoid this business like the plague! I have filed a scam complaint against them to the BBB and my intention is to shut them down!