I came in for an MRI appointment. I asked for a pen and paper to communicate because I am Deaf…read more The front desk did so, but the specialist did not. He refused. Should there be any emergencies or questions, he would not address them in writing. He continued to talk over me. I asked the front desk to help us so we wouldn't have communication barriers. Deaf does not mean we all can read lips. Some can, some cannot. Some can hear better, some cannot hear well. Some can speak well; some cannot. This violated my ADA rights. This tracks the character of the center behave to the people of representation; no compassion for that. Seek elsewhere.

Came in to get some imaging done and all the staff was really friendly and welcoming. Amanda V out…read morein the front desk helped me out with any questions I had in a kind, respectful and professional manner. Everyone took care of me I recommend this place for a quick and easy process.

You're literally singing happy birthday to someone while my wife sits here potentially with cracked…read moreribs waiting to be imaged. This is pathetic.

They charged $100 at the appointment even when they could see my copay was $0. When I asked about…read moreit they said they would automatically refund any over payment. 4 months later after all the billing was finalized and they had received the payment from my insurance they never sent it refund. I had to call and initiate the refund. Be sure you keep track of how much these people are charging you and make sure you dont overpay. They will try to steal from you.

Have had many services done here. The place is clean and Front Desk Employees very friendly and…read moreproficient. I highly recommend. Howerever they don't do Mamograms

Awesome customer service, amazing techs.read more

Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

Probably one of the oldest and most run down imaging facilities. Customer service was so…read moremismanaged. Despite there billing department verifying everything with insurance, they still spent more than 25 minutes checking everything again. It was never communicated they charge 3% additional fees if you pay with a credit card. Felt totally misled and fooled once we got there. Communication overall sucks. Loud TV was on which was so annoying. Waiting room is so old with dim lighting. If you are charging such high prices, shouldn't the service and facility have better hygienic amenities. Scan rooms are small and restrooms are also old. Dust everywhere and boxes lying below scan tables. Technician was kind and that was the only saving grace but other than that, would not recommend. They need to up there game especially after charging such high prices, provide a more classy experience.

Radiology. Doctors are great, get you in and out. Rude office staff and high school mean girl…read morestunts if you don't follow the rules.

They did an excellent job taking X-rays of my prosthetic knee. It's not a typical knee replacement…read moreand required skill to get useful x-rays.

I don't know if it because I didn't get an appointment, but the last few time I walk in at 5410 w…read moret-bird or 63 rd- Union hills either their machines are broke down or their technician didn't show up for some reason. Today I went to 73 -Bell and they said the only days they do X-rays is on Tuesday and go to the 63 - Union Hills location. So after sitting for an hour, the technician comes out and says their machine can only do X-rays up to 60" tall and so all chest X-rays are cancelled. I'm never going back to this zoo of a place. I recommend for folks on the northwest part of the valley to go to Banner Imaging at 7701 w Aspera Blvd. I got in and out in 10 minutes.

Do NOT use! My 94 yr old mother was scheduled there for a mammogram last week. I got medical…read moretransport for her and we showed up. They then told me they did not have a order for a Ultra sound. I stated the doctor only wanted a mammogram. They told me it was company policy to do a ultrasound. I argued with them to do it as that is not what the doctor stated and they would not do it. So....waste of 160 med transport and we went back to moms care facility. The Doctor was upset and said it was unethical what they did. He did send a order over for a ultrasound. Friday (moms appt. is on Monday) I get a call from Simon Med saying they needed an order to do moms other breast to (compare)! B.S. Went round and round again and finally cancelled moms appt. This company is NOT good to be doing this. Basically up charging people on limited income. Stay away!!!!

Took excellent care of my mother. Magnet designation, and non-profit to boot. Great job HonorHealth!read more

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

I love how caring the staff is. Everyone I have delt with from the receptionists to the nurses to…read morethe lab techs and especially my PA Maureen has been super kind to me. It is a really big modern office with new everything. But even though it is big it still feels like a small doctor's office in the way that everyone treats you like a person and not a number. I highly recommend this as a place to go to for good care. Plus, they answer any questions you have and get back to you quickly if you leave a message. Two thumbs up!!

Having spent several decades in ambulatory healthcare administration, I was struck by the…read moresignificant breakdowns in intra-office communication at this RadNet imaging center. The problems appeared to involve both my medical circumstances and the appointment process itself. Most concerning was the imaging center's apparent failure to communicate important limitations in their capabilities to the ordering physician in advance of the appointment. The result, in my experience, was nearly two hours of unnecessary waiting, followed ultimately by cancellation of the scheduled scan by the imaging center. RadNet is a publicly traded corporation whose business model centers on owning and operating diagnostic imaging networks across the country. While medicine has historically been viewed as a profession insulated from direct corporate control, the growth of companies like RadNet illustrates how large, investor-backed corporations are now deeply integrated into the delivery of medical care. In my view, this represents a contemporary example of corporations being permitted to function, in substance, as medical practice enterprises, and I believe the implications for patient care warrant serious consideration.

My wife has been suffering the effects of a car accident in June of last year and her pain…read morespecialist Dr Anket Patel requested an MRI of her lower lumbar spine. We were sent to Arizona Diagnostic Imaging for the MRI. They offer comprehensive outpatient imaging services across the greater Phoenix area, situated in the Paseo Health Center building, right next to the EverNorth Urgent Care office. Hours: Monday through Friday from 8:00 AM to 5:00 PM (Closed Saturdays and Sundays).You can reach them at 602-795-HEAL (4325) or by email at info@azdiagnosticimaging.com.ing directly at (480) 455-1850 or via the main support line at (844) 870-3019. Everyone was friendly and intake and the MRI were relatively painless.