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    Arizona Advanced Imaging

    2.3 (3 reviews)
    Closed 8:30 am - 4:30 pm
    Updated 2 months ago

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    SimonMed Imaging - Thunderbird

    SimonMed Imaging - Thunderbird

    1.8(196 reviews)
    4.4 mi

    Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

    Probably one of the oldest and most run down imaging facilities. Customer service was so…read moremismanaged. Despite there billing department verifying everything with insurance, they still spent more than 25 minutes checking everything again. It was never communicated they charge 3% additional fees if you pay with a credit card. Felt totally misled and fooled once we got there. Communication overall sucks. Loud TV was on which was so annoying. Waiting room is so old with dim lighting. If you are charging such high prices, shouldn't the service and facility have better hygienic amenities. Scan rooms are small and restrooms are also old. Dust everywhere and boxes lying below scan tables. Technician was kind and that was the only saving grace but other than that, would not recommend. They need to up there game especially after charging such high prices, provide a more classy experience.

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    SimonMed Imaging - Thunderbird
    SimonMed Imaging - Thunderbird
    SimonMed Imaging - Thunderbird - Blood squirting up the wall, open sharps box...completely disgusting.

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    Blood squirting up the wall, open sharps box...completely disgusting.

    Arizona Advanced Imaging - diagnosticimaging - Updated July 2026

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