You're literally singing happy birthday to someone while my wife sits here potentially with cracked…read moreribs waiting to be imaged. This is pathetic.

They charged $100 at the appointment even when they could see my copay was $0. When I asked about…read moreit they said they would automatically refund any over payment. 4 months later after all the billing was finalized and they had received the payment from my insurance they never sent it refund. I had to call and initiate the refund. Be sure you keep track of how much these people are charging you and make sure you dont overpay. They will try to steal from you.

I've been to Desert Valley Radiology two or maybe even three times, and always get the same great…read moreservice. In and out, regardless of how busy they are, and whether I've made an appointment or not. I would say that Tuesday/Wednesday early morning seems to be pretty slow, so that's handy. The front desk folks and super friendly, as well as patient and informed. Paperwork doesn't take too long. The radiology technicians are wonderful and respectful, gentle and patient. I will probably always use this business if I need to have radiology work done.

Had to get chest X-rays for bronchitis. Whomp…read more I was literally here for 10min. I came without an appointment. Got in and out even with others waiting ahead of me. They may have been in for more complicated things. The guy scanning me was quick and professional. He said I had long lungs. News to me!!! Hurray lungs. No more bronchitis. Thanks for the quick job.

Awesome customer service, amazing techs.read more

The office is large and nice and cool when waiting for an X-ray. The staff was prompt and…read morecourteous. The wait time was not long at all so I can't complain whatsoever. They had little lockers to put my daughters clothes in when she changed to get her X-ray. That was pretty convenient.

Living from from this facility, I traveled there four times -- and each time, was unable to have…read morethe procedure done for which I was scheduled. This could have been discerned before driving an average of 132 miles round trip: one of the times, someone canceled a procedure that could be done because another SimonMED employee decided that the original procedure could be done instead. The last straw: when I finally resolved all the technical difficulties of getting the original procedure done, I drone the nearly 90 miles to this facility -- only to be told that my medical records didn't reflect the clearance given to me by another SimonMED employee. There seems to be a disconnect between the information you provide them versus their records. I've provided them all the information required as to my medical history, onky to be told their records didn't show that this information had been provided... in writing, no less. Then there's the check-in procedure, where you are asked every question you answer in writing: when I commented that I'd provided this information three times previously (in writing), then had given them the same information in the pre-appointment check-in process, I was told "If you don't give me this information, I'm going to cancel your appointment." The last two appointments I'd made to have this procedure done, there were FOUR different check-in calls made by the company, each wanting more information that I'd repeatedly given them. Where is the information I've repeatedly given them going? The staff are rude, and dismissive. They'll interrupt frequently when you provide them your medical history... which means that my answers aren't complete. This is exactly how patients are harmed -- or, in this case, killed. Three days ago, I received a call from someone at SimonMED who said that the confusion had all been cleared up, and that I could go ahead and do the original procedure, and scheduled me for my appointment. When I arrived there, the radiology technician told me that my records did NOT reflect the open formation given me on the phone, and that I couldn't go through with the procedure. I've tried for 10 weeks, in four different appointments, to have a procedure done -- not including the one appointment that they cancelled because I was given clearance to do the procedure that I was originally scheduled for after a substitute procedure was scheduled. Frustrated that they decide to cancel the appointment after driving all that distance -- the gas prices NOT being cheap -- I expressed my dismay about this fourth (actually, fifth) appointment being cancelled after I arrived at the facility. The person who cancelled yesterday's appointment, after I'd driven into the Phoenix area, told me that she didn't care about these cancellations: she didn't have to. Never have I encountered people who are so arrogant, rude, who treat patients with contempt... having decades of experience in one aspect or another in the health care industry. I think that patients should be treated with respect... but that's simply not one of the tools in their toolkit. They're petty, controlling, and don't give a damn about how they treat patients... or the demands they've placed on them. One other thing: a week after my first appointment with SimonMED, I began getting phone calls about purchasing and/or renting equipment that is often used to treat people who have the injury (or disability) that I have. Coincidence? Is it SimonMED's policy to sell their patients' information? Or has one of their employees gone into business for themselves? It causes me to wonder where all of my medical history and personal information has gone... especially since it isn't entered into their records. Why do I think someone connected with SimonMED is responsible? It's because I've disclosed information to them that no one else has... with the exception of those who are now calling me to sell me equipment and/or services. I don't know what they're doing at SimonMED. Neither do they.

The worst medical company I have ever worked with. I am so disappointed in their system for making…read moreappointments and their no leniency on minor tardiness, especially when I am taking care of parents with Alzheimer's. How can you take 25 minutes to make an appointment and then have no ability to show grace for a few minutes? I will never use this company for imaging again for anyone.

Radiology. Doctors are great, get you in and out. Rude office staff and high school mean girl…read morestunts if you don't follow the rules.

They did an excellent job taking X-rays of my prosthetic knee. It's not a typical knee replacement…read moreand required skill to get useful x-rays.

I don't know if it because I didn't get an appointment, but the last few time I walk in at 5410 w…read moret-bird or 63 rd- Union hills either their machines are broke down or their technician didn't show up for some reason. Today I went to 73 -Bell and they said the only days they do X-rays is on Tuesday and go to the 63 - Union Hills location. So after sitting for an hour, the technician comes out and says their machine can only do X-rays up to 60" tall and so all chest X-rays are cancelled. I'm never going back to this zoo of a place. I recommend for folks on the northwest part of the valley to go to Banner Imaging at 7701 w Aspera Blvd. I got in and out in 10 minutes.

Booking the appointment on the phone took longer than the actual mammogram. You have to answer to…read moreAI a ridiculous amount of repetitive questions. After that agonizing experience you have to go through the same process again with an agent. Brace yourselves!! Btw Parking is also difficult

Took excellent care of my mother. Magnet designation, and non-profit to boot. Great job HonorHealth!read more

When you get there, the receptionist check-in people appeared to not want to be there and do not…read morelike their job. When we got called back, the lady had no idea what exactly the orders were for and had to go back to look at them. The documentation had the fax number as to where to send the results to and they still sent them to the wrong place.

I had to have an MRI and I'm in constant pain from neuropathy. I was dreading it so much. I had the…read more2 most wonderful people helping me through the procedure. Abraham and Brittany. You both deserve big raises for caring so much about your patients. I can't thank you enough! You went way beyond any expectations for kindness . Donna Hunt

I love how caring the staff is. Everyone I have delt with from the receptionists to the nurses to…read morethe lab techs and especially my PA Maureen has been super kind to me. It is a really big modern office with new everything. But even though it is big it still feels like a small doctor's office in the way that everyone treats you like a person and not a number. I highly recommend this as a place to go to for good care. Plus, they answer any questions you have and get back to you quickly if you leave a message. Two thumbs up!!

Greeted immediately, easy kiosk check-in, friendly communication at front desk. Sandra was very…read morekind and professional, and very smooth and quick with the blood draw. Parking lot is very self-explanatory. Between Google maps and this parking lot, it was easy to find. Also good arrows and signage to navigate inside. Highly recommend.

I've been going to Sonora Quest for over 25 years , every 3 months and I can tell you i hate it !!…read moreNow they've moved to new location 5757 w thunderbird rd yesterday i went with an appointment waited 1/2 hour or so today I took my granddaughter with an appointment and we waited 1 3/4 hours the walk in were waiting 2 - 21/2 hours. Wish i could say never going back but unfortunately if have to get lab work you're screwed .