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    OPTIQ

    4.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    Services - OPTIQ

    Vehicle wrapping design

    Vehicle wrap removal

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    10 months ago

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    The Auto Spa Fairfield

    The Auto Spa Fairfield

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    (24 reviews)

    Great experience with The Auto Spa! Communication was excellent--they kept me updated and even sent…read moreprogress photos. They took the time to explain PPF vs. ceramic coating, which I really appreciated. They went above and beyond by even coating my beige leather interior, and the attention to detail was amazing. They walked me through the car under shop lights before pickup, and everything looked flawless. Quick turnaround, professional service, and my car looks incredible. Highly recommend!

    Poor communication. First email was apparently missed, forgave and got in contact with them once I…read morefollowed up. After they apologized for missing my first email, they stopped responding after a few back and fourth emails when I provided them with design detail details for a quote they requested. If you're not interested in the job, just tell me, but it's very frustrating when a company won't even get back to you. I was ready and willing to pay for your services. Even if you try to claim that an email you sent got lost or something ( received no response) it would be customary and in your best interest as an owner to follow up with a customer, especially after the first email went unnoticed for weeks initially and was called out. I don't like to write reviews like this, but it's frustrating when 3 to 4 companies that do wraps provide the same experience and leave me hanging to the point where I buy a vinyl cutting machine and do it myself. These reviews should reflect your great vinyl wrap service shown in the portfolio... unfortunately, I didn't even get the opportunity to be serviced. I'm not trying to be a dick, but hopefully this will help improve the communication so the next client doesn't have to go through what I did and keep calling around to be ignored.

    Innovation Auto Spa

    Innovation Auto Spa

    3.0
    (7 reviews)

    Bad communication throughout the initial inquiry and during install. Stoped getting responses on…read moresome inquiries and other ones were simply ignored mid conversation. Also, lots of miscommunication with the pricing and follow through between the office. Lots of air bubbles on the tint and even a large hair right in the view directly in front of my driver side.

    I had a terrible experience with Alex and the team at innovation dealing with the PPF wrapping. The…read morequality of the work was shoddy--bubbles and wrinkles are visible everywhere, and the edges started peeling within a week. The staff was seemingly rushing through the job with zero attention to detail. On top of all this my sensors started out with an issue where they were too sensitive now they don't work at all after this last visit.The sensors that they did find looks like a puppy chewed the the little circles off the car. It took 4 visits and 3 appointments to get it "finished," and even then, it looked sloppy. Their customer service was friendly but could never get the job right. Innovation is completely filled with incompetence. $11,500 for such shoddy work. They've turned this exciting experience into me feeling like my vehicle has been devalued by innovation doing the work. It's embarrassing to me and my family to show the car we worked so hard to get. I've been patient,understanding and professional throughout this whole process. And even now after 5 weeks of having my truck (over the last 3 months) the work looks ridiculous. I did reach out to the owner through text message one week ago asking for a fair number as far as reimbursement, and I would be on my way, but to no surprise radio silence. Pictures below, you decide where to take your vehicle. One star just because the Tint came out decent. Terrible. 12 Innovation, instead of paying a company to "Ghost" my original google review why not offer me a fair number to just take it down. I'm a fair customer. In fact, the only reason how I knew my review had been taken down to EVERYONE but me was because I was recommending your company for tint. Do the right thing.

    OPTIQ - vehiclewraps - Updated August 2026

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