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Optimum Tv Internet and Cell phone plans

1.0 (2 reviews)
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Optimum

Optimum

(3 reviews)

Altice USA (Optimum) has consistently demonstrated extremely poor customer service and retention…read morepractices. Today I attempted to cancel my Optimum internet service and had one of the most unprofessional experiences I've ever had with a telecommunications provider. I clearly stated at the beginning of the call that I had limited time and needed the cancellation processed quickly. Despite this, the representative kept me on the phone for over 20 minutes, ignored my repeated reminders that I had an upcoming work meeting, and ultimately refused to complete the cancellation. She also stated she could not send any information by email, leaving me with no documentation or confirmation of anything discussed. I eventually had to hang up to attend my meeting, and my account remains active solely because the representative would not process a straightforward request. This is not an isolated inconvenience -- it reflects a broader pattern of Optimum's aggressive retention tactics, lack of respect for customers' time, and refusal to provide basic, transparent service. I am requesting immediate cancellation of my account without further delay, along with written confirmation and clear equipment return instructions. No customer should have to fight this hard to end a service they no longer wish to use.

After two years of service I went to cancel due to the hugh rate increase by 55…read more The day I cancelled they were rude and transferred me 3 times before it was dine. I returned the equipment the next day. What they failed to tell me is I have to pay for a full billing cycle but I only used for 4 days. If I had moved then I would not pay but since I changed providers and went to total streaming I have to pay. Poor business practice They harassed me for 4 days with their phone call and ryde behave fore I hung up. Never will I go back. I always defended them here in our area in TX. Even when it went out due to storms. So sad.

Astound | Long Island City

Astound | Long Island City

(113 reviews)

Woodside

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Optimum Tv Internet and Cell phone plans - isps - Updated May 2026

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