Upgraded to fast speed fiber and dropped an unnecessary phone line and DVR so our monthly bill…read more(while still outlandish) would be lower than before. Sounded good on paper, but the actual process was amazingly abysmal: Apparently Optimum believes in labor specialization so we needed two three-hour appointments, one to run a fiber cable from the outside pole to our house, and the second to hook up the inside equipment. The first appointment lasted about 2 minutes; a couple of techs went into the backyard, looked up at the pole thoughtfully and left, having done absolutely nothing. The second tech came the next day, said it's not his job to run outside cables so he couldn't install anything and then disappeared. Tech returned 2 hours later, said he'd run the outside cable after all. It was a warm day and the tech had to drag a tall ladder and heavy wires to the pole with no help. I felt sorry, brought him a beverage. Second tech replaced our modem and TV boxes, stating that we should be up and running in an hour or two at most. Hoping for the best we waited....and waited.....nada. A third tech was dispatched to our house for troubleshooting, said he didn't know how to work with fiber, hung out in his car for awhile and left. I repeatedly called and chatted with Optimum (using my Verizon cell phone) over the next few days to see what the holdup was, got nothing but evasive contradictory answers. After FOUR DAYS of no Internet services, I finally reached a wonderful customer service agent named Kendra who investigated and found out that Optimum had never thrown the switch at their end to get our service back on! Kendra pursued the matter internally and our service was restored. Thank you Kendra! Unbelievably bad customer service and inept management coupled with high pricing? May be a good business model for a semi-monopoly like Optimum/Altice, but a raw deal for consumers.

I live in New Jersey, this company keeps changing rates with "fake promotions to keep customers! my…read moremonthly bill went from 236.37 March of 2025 to 284.31 March of 2026. now i'm paying more for less taking away channels in my so called package like the MLB channel and not reducing my monthly charge, their excuse is you pay for the package not the channel! Which is paying more for less. talking to reps and supervisors about this I get nowhere. These companies are monopolies and don't care! offer no discounts for seniors at all ! thanks.........Ralph F............Elmwood park Nj.......... they are the worst period!!

I must say I was very happy we decided to go to the Verizon in Jericho. I had just lost my phone in…read morea large store. I was in a panic. We went to the closest Verizon to understand "Now What". We were greeted by Greg who helped us tremendously with our options. Finding the best phones and deals for me. At checkout everyone was was efficient and friendly. All in all a good day of shopping.

Verizon reminded me to drop off a device. I showed up thinking that they would just take the…read moreequipment from me - instead I've been waiting for more than an hour. Their reason for the long wait is that they are under staffed. And this is the only store that takes in dropped off devices. Truly disappointed with their service. Why even sign in when people skip the line and ask for help. Truly disappointed. Dont ever get Verizon and if you do, I would switch. And don't ever come to this location. Such the worst experience.

On March 12, 2015 I went to this Verizon Wireless authorized dealership…read more I had a complicated problem with a cellphone I purchased at Best Buy which was a huge mistake. Tim, one of Verizon's reps was articulate, knowledgeable, and quite professional. Tim sets the bar quite high and I was 100 % an extremely satisfied customer. I highly suggest to purchase your cellphone from this Verizon dealership and see Tim for all your cellphone needs, it truly was worth the visit. Tim's customer service skills are outstanding and his knowledge of cell phones is quite impressive. I Thanks again Sal Aiello

Worst verizon place in Levittown, near BJs. This is not verizon Corporate. It's a subsidiery. They…read moreset up a seniors account for me and when I got in my car driving home. Data did not work. After returning twice to the store with gibberish answers to my question as to why I couldn't see pictures nor Google anything, I have up and went to Verizon Corporate in Jericho,NY. Peter helped me and corrected issue. He said that MD, Verizon Supervisor in LEVITTOWN did not set up my phone to get data.people please Don't use Levittown Verizon. They are AWFUL. Ugh!

Altice USA (Optimum) has consistently demonstrated extremely poor customer service and retention…read morepractices. Today I attempted to cancel my Optimum internet service and had one of the most unprofessional experiences I've ever had with a telecommunications provider. I clearly stated at the beginning of the call that I had limited time and needed the cancellation processed quickly. Despite this, the representative kept me on the phone for over 20 minutes, ignored my repeated reminders that I had an upcoming work meeting, and ultimately refused to complete the cancellation. She also stated she could not send any information by email, leaving me with no documentation or confirmation of anything discussed. I eventually had to hang up to attend my meeting, and my account remains active solely because the representative would not process a straightforward request. This is not an isolated inconvenience -- it reflects a broader pattern of Optimum's aggressive retention tactics, lack of respect for customers' time, and refusal to provide basic, transparent service. I am requesting immediate cancellation of my account without further delay, along with written confirmation and clear equipment return instructions. No customer should have to fight this hard to end a service they no longer wish to use.

After two years of service I went to cancel due to the hugh rate increase by 55…read more The day I cancelled they were rude and transferred me 3 times before it was dine. I returned the equipment the next day. What they failed to tell me is I have to pay for a full billing cycle but I only used for 4 days. If I had moved then I would not pay but since I changed providers and went to total streaming I have to pay. Poor business practice They harassed me for 4 days with their phone call and ryde behave fore I hung up. Never will I go back. I always defended them here in our area in TX. Even when it went out due to storms. So sad.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

Cablevision... long standing delegated order within service…read more.. Performance enhanced with technological systems.. Operational elite function... Strong signal.... Routers executed... This location & company demolish upstanding work ethics.. values & integrity in there workmanship.... No one else we'd choose!!!!

They just suck. I had a 2 year agreement about wifi 2 months in they raise the bill???? Try to call…read morethem but that is next to impossible. I'm sure someone would talk if i wanted to add a service

We turned our old phones in and purchased new phones on a promotion six months ago and paid $800…read more to upgrade our phones. Apparently this store did not file the paperwork, according to Verizon Business, for us get an equipment charge credit and so every month we have to spend time on the phone. It has been exhausting!!

The service was AMAZING by Kenneth at my home in Garden City Park…read more Not only did he come early he was very informative every step of the way. Being that I'm getting the latest devices coming within 3-5 business days he explained to me all the pros on the newer device. Politeness and all smiles. Service like this needs to be recognized by the management department and should be rewarded for he made me feel at ease and was very patient. All work finished in less than an hour. Absolutely an amazing job. Thank you very much Kenneth. Your services are greatly appreciated. Stay safe.

For over a year,Optimum service has been substandard at best…read more Recently we received a call from someone using the name of an Actual employee,Desirae Peralta. Only later to find out we never actually spoke to the real person . Either someone is monitoring our phone calls or this is an internal issue. We have asked to have this escalated to no avail. We have been the victim of spoofing and our number being spoofed on multiple occasions. We don't trust anyone coming into the home. Who would know to call and use the name of an actual employee? We are getting dropped calls. call back feature not working, and a loud blaring horn noise in the middle of conversations. No one is taking this serious,yet the bills keep coming. This has been going on over a year now/ We have reached out to our local congressman,Phil Ramos, Rep Jorge Guadon,and the local Sherriff, for internet crimes. Why is no one doing anything about this. We even had to notify the FCC

The absolute worst service. They cut the cable. They cut the service. Nothing works. Ever. Three…read moredancing bubbles leading nowhere. Service tech couldn't fix company doesn't care. Terrible. Moving to another service. My analog dial-up modem used to work better. Don't do it.

This has to be one of the worst company's I have ever dealt with…read more there cell service is horrible. If you're thinking about switching... DONT!!!!! Even their customer service is horrible. When I called to get my transfer PIN they offered me 2 months free and I declined. they didn't deserve the 1 star but i couldn't post without.