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    This is the worst service anyone can ever have. I wouldn't recommend it to anyone. I've called over 20 times about the same problem just not to be help not even once. If I give you all my information why do I have to keep verifying it with every person who comes on the line if every person is just gonna connect me to the next person who can't even help me and he's just gonna connect me to another person who can't help me. I'm so pissed off I rather pay a higher bill then to deal with an incompetent company

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    2 months ago

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    Altice U.

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    9 months ago

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    2 years ago

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    11 months ago

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    7 months ago

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    Altice U.

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    1 year ago

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    2 years ago

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    10 months ago

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    1 year ago

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    Ask the Community - Optimum

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    A Cut Above Satellite

    A Cut Above Satellite

    (2 reviews)

    If you want to wait forever, this guy is for you! He works during the day, somewhere else. So IF…read morehe comes to your house it will have to be at night. But, with me he promised to come and fix my receiver, but never called or came by. When I called him after the weekend, he said he forgot! But, it get better, the women at the shop, said he called but no answered. My phone will tell me when I missed a called, but if course he never called. I hate lyers. Do not waste your time like I did.

    I've used these folks twice now, the first about 10 years ago when I first signed up with Dish and…read morethe latest when I upgraded to the Hopper about 5 weeks ago. Both were a disappointment involving multiple trips to get the job done The latest job is still ongoing. Their tech came out to swap the equipment out to upgrade to the hopper and was here for 7 hours even though I was told it would only take a couple of hours. That would have still been okay if every thing worked fine after he left. After about five hours I had to leave to go back to work and when I returned I tried out the new system and the Hopper remote would not work. I called A Cut Above(ACA) and the next day the tech came out but he brought the wrong remote and said he he would be back the following day with the right one. I didn't hear from anyone after that so I called ACA several times over the next several weeks with no luck getting the issue resolved; in the meantime I discovered that the tech did not hook up the hopper to my wireless modem as he was supposed to so I also called ACA about that and was told someone would be out the next day to hook the hopper up to my wireless internet and that they had mailed me my new remote. It is now 10 days after that conversation and neither has happened. I am a patient person but I finally became angry with ACA and was told that it was their contractors fault not theirs. I'm a home builder and remodeler who uses a lot of sub contractors and I can't imagine using that lame excuse with one of my customers. I asked for the owner to call but have heard nothing which speaks volumes. If your'e in business you need to take ownership of your problems; something that ACA knows nothing about. I am now dealing directly with dish.

    Kelstar Companies

    Kelstar Companies

    (1 review)

    They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

    From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

    Optimum - mobilephones - Updated May 2026

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