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    Optimum - Midland

    Optimum - Midland

    1.1
    (14 reviews)

    We pay over $200 a month for our service to be only work part of the time. We have channels that…read morenever work and there are constantly outages for no reason. When outages happen it takes no less than 4 hours to fix them. I don't understand why Optimum is charging so much and they can't can get our service to work correctly. No to mention when I call for help or to see what sort of compensation can happen, almost EVERYTIME it's met with a I'm sorry we can't do that. I have stuck it out way longer than I should have.

    I was talked into trying optimum mobile and told I could cancel within 21 days as soon as I found…read moreout they misrepresented what they told me three days later I called and canceled and was told to send back free phone which was three phones I wasn't expecting. I took them to optimum office in midland and they told me it had to be done over phone so I stayed in their office while I was on phone trying to cancel. Two hours later I FINALLY got a return label I took them immediately to fedex and sent them back. I thought it was done then got a notice they were taking 127.00 more dollars out of my account for mobile service do I called Optimum back and told them I canceled service within three days and shouldn't be charged anymore they told me they hadn't received them (do I looked up my tracking number . The phones were signed for in Ft worth texas and Optimum said they were still iin Texas and not where they needed to be so HOW IN THE DEVIL CAN I CONTROL WHO Signs FOR THEM????? THEY WERE DELIVERED AND SIGNED FOR BY A PERSON IN Ft Worth on the 15 th of December . Optimums said I still have to make payments until they get the phones even though I have proof they were returned and signed for!! Contacting a lawyer and taking it public

    Optimum - mobilephones - Updated August 2026

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