I went in for a battery replacement on an iPhone. He took my phone and took off my screen protector…read moreand asked for my password, which I wasn't sure if that's normal.. but he said he was looking for other problems. I was quoted double the price of the battery joes, so I left with my phone.

They fixed my phone but didn't do the screen right and now won't fix it again, they say it's…read morebecause of dust but won't fix it, when my WHOLE SCREEN IS COMING OFF

Have used Verizon over 20 years with little to no problems . Great service and they do work with…read moreyou on payments etc . I'm quite pleased with Verizon and their service and value .

We cancelled our service Sept 27, 2025 after being a Verizon customer for over 20 years. However,…read morewe continued to get bills. We called MULTIPLE times and spoke to foreigners working from home we could barely understand, and told them that we cancelled our account on Sept 27, 2025 and we wanted confirmation that our account was closed. And also to reverse the new charges on our account. They assured us the account was cancelled and they would be reversing any charges. We asked for email confirmation, and they said they would send it. We never get an email. A month goes by and we get ANOTHER bill, we repeat the process of calling and waiting a long time on the phone, tell them to send us a copy via email that everything is cancelled and we have a zero balance, "Yes, absolutely we will" nothing ever comes. We go another month, now the bill is up to $350+ I call back again and beg them to please get this fixed. By this point, they can't even find our phone number in their system. I'm beyond upset and frustrated at this point. Another month goes by and now we're in collections for nearly $500.00. I am going to the Midland TX store today and will be resolving this issue once and for all. I've never had worse outsourced customer service in my life. If I cannot get this resolved today, I'll be going on all social medias and repeating this same information about the absolute horrific service, along with inquiring about litigation with a local attorney. Edit: also for the past 30 minutes, I've been trying to call the local number 432.520.3535 and I cannot get anyone in that office to pick up. I get transferred to Atlanta eventually. Absolutely terrible service.

Poor customer experience. Despite confirming my online order was ready for pickup, it was canceled…read moreat the store level. I was informed that online orders do not generate commission, which appears to affect how customers are treated. As a result, I transferred 15 business lines to a different provider.

Bertha is a great customer service rep! she took great care of us and patiently provided…read moreexceptional service! She was very hospitable and attentive to our needs, even staying late to make sure we had everything we needed.

AMAZING!!!!! Major was so nice and so quick!! I broke my phone screen and he fixed it in about 20…read moreminutes. The price was great! I highly recommend going to this place!

Place is a scam Stay away just takes your money and acts stupid when you ask I him for a refund…read morebecause his screen replacement don't work

They fixed and cleaned up my computer issues right away. Very efficient, knowledgeable, friendly…read morestaff who came and picked up the computer right away to diagnose the problem. They will walk you through the process and do not have to erase anything in your computer like Best Buy or other computer gurus do.. Wonderful service that does not cost and arm and a leg!! Am recommending to all my friends and family. Thank you so much!!!

From the owner: Computer repair, virus removal, pc tuneup, data recovery. System upgrades free estimates.read more

Wesley was very helpful and knowledgeable about the questions I had. I highly recommend this place…read morefor car battery replacement and will go back again! Thank you BatteryJoe! -Vanessa

Brought it to Battery Joe at the middle of January to get a battery replaced. They "overnighted"…read moremultiple screens because the heat they used broke our original screen. I get it; that sometimes happens, but then they proceeded to break two other screens and returned my iPad to me like this. I spoke personally to the manager to assured me that the screen would be overnighted. It was, then someone used it for another iPad. When they got mine in, they didn't call me to update me. I had to constantly call them. One tech said it was the loose charging port. The other said it wasn't. Then after having my iPad for THREE WEEKS, I finally got a call that it was ready. They also ordered another screen without a home button. You do this for a living. How do you not know what to order? Please keep in mind, this is the third screen. I showed up to pick it up and the excuses started. Ya see, it did start when I called you, but it turned off and isn't turning on. Could you come back tomorrow? Sure! Ugh!! But ok.... Next day. Screen comes in, she broke it. But don't worry, she called me and told me it was ready again. She forgot to mention that she broke the screen again. This time, it's non-repairable. So now I get the pleasure of not being able to access to my iPad to grab my old stuff. Neat. Yes, folks, again. And this picture here is how I took it home. The screen wasn't even attached. I know they went backwards on this one. The excuses started again, but I said ya know, let me just take it today and let's just be done. I've had enough of this run around. When the girl took me to the checkout counter, I asked how much they were actually going to charge me for and she said Word For Word ," well since this was my fu** up, we will only charge you for the battery." Wow. Super professional. She also then had to start searching for prices bc you know, me showing up was a surprise. This was a horrible, horrible experience. I don't know who owns this, but while I was there, they even gave two other customers the run around. If you're looking for the details on this situation if you have cameras, the date is Feb 5, 2024 at 2:00PM. I would rather risk giving my iPad to a local crack head to fix rather than these Yonks. They specialize in excuses, not results. If you are the owner and you do see this, feel free to reach out anytime. Thanks.

I wish I could give less than 1 star. Staff were extremely rude and unhelpful. I felt so hurt when…read moreI left. I will never go back there

From the owner: Visit the T-Mobile store in Midland and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3300 W Illinois Spc A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

This is my go to place to fix my phone, to buy new iPhone watches, and nice jewelry for every…read moreoccasion. Also called glitz and glam. Right by H-E-B on 42nd. Great people!!

I have had great experiences with three repairs at this store. Through no fault of theirs, the…read morelast repair did not work as expected. The second time that I took it in they tried again and at that time they also gave me a store credit for the amount of the repair just in case it didn't work. We ended up trading in the phone that was 7 years old anyway, and they still honored the store credit. I believe that they are honest and easy to do business with.

After many years of being with this company as a customer, we have ended our relationship on a sour…read morenote. We had DirectTv service in New Mexico and it worked fine out there. We moved to Texas two years ago and ever since it has been a fight for decent service. The few programs we do watch are many times pixalated or the timing is off and they look like Chinese dubbing. We had techs out multiple times, only to be told they don't know how to fix the problem. We now have cable and went to cancel DirectTv, they informed us that we would be charged $80 for an early out ( 4months). So much for loyalty. No more.

The slowest customer service of any company I have ever dealt with. If you plan on getting a…read moreproblem resolve be prepared to be on the phone for over an hour. Ridiculous for a company this large to not hire enough people to service their customers.