I get a letter giving a $15 discount for 1 year. First time I leave my phone number for call back…read morethat never happened. Today, I called and was on hold for 30 minutes. Typical customer service from this company, stinks!

It is a very poor andbñow grade service. Much down time and when you call they play down the…read moreissues. I have literally just been robbed monetarily for this service.

Never works was out all of sept was charged $80 now we've lost internet again after finally getting…read moreit back October 1st, its literally a week later, bet they won't miss pulling that auto draft payment though, worst internet company ever DO NOT WASTE YOUR MONEY ON THIS SCAM

One star is way too many but they don't offer any less pay 80 a month to never have internet no…read moreresponse ever this is ridiculous do not use

Fluctuating internet speeds with disconnects at peak hours. The most expensive and by far the worst…read moreinternet service I have ever had. Not worth $95/month.

I have been a Verizon customer for 12 years. Brought my fiance to Verizon from AT & T. Called…read morecustomer service to find out how to get his device paid off with remaining balance owed. Was told we had to pay it off ourselves. Then switch to Verizon then we would be reimbursed in the same amount back to us after a few months with a gift card. Only to find out I was misinformed & that now we are out the $400 as not only was I given the wrong information but also my inquiry was never logged into their system when I called, like they are supposed to do. Not only am I a loyal customer of 12 years but I brought them another customer. I asked if anything could be added as a discount in the amount but was given the run around by customer service again! Extremely frustrating & disappointment with Verizon. Thinking I need to cancel all 3 lines & take my business elsewhere!  I shouldn't  be misled & not given a solution while I'm out that much money. Misinforming customers & not fixing the problem is the best way to upset a loyal customer & lose them while they ensure to let people know how badly they conduct business. I will be letting everyone know online & as well as every person & family member I know.

04/18/21 3:00pm…read more I went to the Verizon Store off of 42nd Street to buy 2 new phones (one for myself/one for the wife) & had a very unpleasant experience. Fist off I want to I reiterate that I DO understand the "no mask" mandate Texas governor passed, doesn't necessarily apply, if the a business itself still wants to enforce you to wear masks. I get it. My family and I have been really good about wearing our masks for over a year and have had no issues with any business(s) whatsoever. Today although, I had forgot to bring my mask with me & my wife had hers in her purse. She wore hers, I didn't have one. That's you is how it started. We had already been to several stores for the day, getting supplies for DIY's projects & had ZERO issues with any of the stores that were visited. I ended up dropping & breaking my phone at Home Depot & decided to just buy a new one instead of replacing the screen. My wife's phone was also up for an upgrade so it was more convenient to upgrade both at once. We arrived at the Verizon store and greeted by a woman at the door. She proceeded to ask for my name, telephone number & the purpose of our visit. All information was given and an employee then opened the door behind her to let her know he could help us in that exact moment. She said "ok good". As soon as she turned around and we were about to walk in she stops us and said "you need a mask to go in". I get it. It might be their policy but the way she said it and in the manner was so unacceptable. If this is their "policy" she should of let me know that I wasn't allowed to enter their business without a mask as soon as she saw me walk up to the door and before she asked me all her questions. This wasn't the case. She greeted us, asked for all my information, question the reason of our visit, spoke to me for a minute, asked for another employee if he was ready to help us & then turns around and says I can't go in without a mask. I mentioned to her I didn't have one & she just gave me a deer in the headlights look in complete silence. She didn't even bother to explain if it was policy or not. It was a very awkward and disturbing silence. If she really wanted to help/ease the situation she would of given an explanation or even apologized for the inconvenience. Neither was done. She gave me a look in complete silence, as if she was saying I was SOL. Very disrespectful & unprofessional in my opinion. Her judgment was extremely poor in handling this situation and in that I begin to wonder if Verizon even trains their employees in costumer service? My overall experience with this this Verizon Store in the past 20 years has always been above and beyond great, except for today. I was greatly disappointed with the woman at the door. I believe the woman was a manager (which would make this worse if she is) and if so, she should have better judgment and training when it comes to dealing with situations that arise. Because if this I will most likely NEVER step foot in that store again and would rather travel the 20 min it takes to visit the Midland location. Customer service is a staple to any business & should be a priority to new & repeated costumers. Based on the reviews (1 star) of this particular location it is very clear that costumer service, or lack there of, is almost nonexistent. This is such a disappointing way to lose costumers.

I wrote a long review and I'm not re writing it. Refused to take back my home internet even when…read morecustomer service said they would. Then sent me to a closed UPS store and then I had ti drive an additional 2 hour round trip to another UPS store. Bad experience. They didn't even take my id when I was there. Said we don't take reruns and didn't even log in. I did t life app in store and had bar code. All matching serial numbers and my receipt in hand. No help. Pathetic. Hope they close this store

Went in to get my screen replaced through insurance but was told they couldn't do it without a…read moremanager so It's whatever. Went the following day and waiting almost an hour just to get my screen replaced because they only had one person in the front and the person in the back wouldnt come and help. Saw more than 4 customers walk out.

This has been the WORST service I have ever dealt with. I was sent a confirmation email that I…read morewould have a technician be at my apartment between 9-10am. So I took the day off work, at 10:45 I called to see a status update and was told that they were running behind and would be there shortly. At 4:00pm I called them again and then was told that my timeframe was moved to 8am-8pm and I still had some time left to wait. At 7:45pm, still no call or no show from the AT&T technician. So, I call them a third time and after 2 hours of being on the phone they tell me I have to reschedule and the earliest date is 1 week from my original installation date. The worst part is, this is the SECOND time that this has happened with trying to get AT&T internet and cable installed. I will no longer be going through this company with any of their services.

The only reason I'm giving them 1 star is there's not an option for 0 or negative rating. We…read morescheduled our services to be transferred to a new address for tomorrow. They discontinued our services at our current address today. We've spent over an hour on the phone with them just to be told " it was an error on our part. Unfortunately there's nothing we can do." I work from home and this has affected my ability to perform my job. They are NOT understanding, nor do they care the effect of their incompetence. If you want to pay alot of money for the worst customer experience, then AT&T is definitely your provider!!!!